Customer Support Technician Jobs

Sales of Remanufactured Diesel Engines and Engine parts in Commercial Vehicle market (Trucks, Buses, Loading Auto etc.).Follow up of leads generated on Websites and talking to customers, converting inquiry to sales.Reverse logistics follow up at point of delivery by phone and arrange transportation documents.Payment collection (Online) from customers and coordinate with transporters.

Sales Coordinator - Industrial / Chemical DivisionLocation: Ahmedabad, GujaratExperience: 2+ yearsSalary:

Job description:Hero globe agencies accheja preet vihar hapurWe are hiring in Position: Workshop ManagerLocaation: hapur

As a Customer Support Executive, you will be the first point of contact for our customers, helping them with their inquiries and issues. Your role is vital in ensuring customer satisfaction and maintaining the companys reputation for excellent service.Key Responsibilities:- Respond to Customer Inquiries: Answer questions through phone, email, or chat, providing clear and accurate information to help customers with their needs.- Resolve Issues Promptly: Identify customer problems and find effective solutions, ensuring a quick resolution to enhance the customer experience.- Document Customer Interactions: Maintain detailed records of customer conversations and transactions in the system to track inquiries and issues for future reference.- Collaborate with Teams: Work closely with other departments to address challenging customer concerns, ensuring seamless service delivery.- Enhance Customer Satisfaction: Strive to exceed customer expectations in every interaction, contributing to a positive and supportive environment.Required Skills and Expectations:- Strong communication skills are essential, both verbal and written, enabling you to convey information clearly and effectively.- Good problem-solving abilities will help you think on your feet and provide solutions under pressure.- A customer-oriented attitude is crucial, as you will be helping customers navigate their issues and inquiries regularly.- Basic computer skills are necessary to operate customer support software and manage communication channels.- A team player mindset is important for collaborating with colleagues and ensuring a cohesive work environment.This role is ideal for individuals looking to start a career in customer service, offering an opportunity to develop professional skills in a supportive setting.

Sales Coordinator Responsibilities:Supporting Sales Team Productivity:Contacting customers to arrange appointments.Ensuring sales representatives have high-quality, up-to-date support materials.Handling Communication:Managing urgent calls, emails, and messages when sales representatives are unavailable.Answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.Order Management:Handling orders via phone, email, or mail.Verifying correct prices, discounts, and product numbers.Inputting orders and ensuring accurate processing according to customer requirements.Ensuring timely delivery of orders.Collaboration with Other Departments:Coordinating with other departments (e.g., sales, marketing) to handle inquiries, deliveries, and marketing efforts efficiently.Record Keeping and Reporting:Developing and maintaining filing systems for sales records.Preparing reports and providing financial information to the finance department.

MCARE PRO WALK-IN INTERVIEWS! We're hiring for the following positions: Client CoordinatorInternational Voice Process (Night Shift)Non-Voice Process (Night Shift)Payment Posters ExperiencedNight Shift Cab Facility: Not provided Eligibility:Open to all Any graduate or non-graduate with strong English communication skillsLocation:Porur ChennaiWalk-in Interviews: Monday to Friday, from 8:30 PM onwardsKey Responsibilities:Handle inbound and outbound patient calls regarding appointments, cancellations, and general queriesVerify insurance details and assist with prior authorization processesEnsure strict adherence to HIPAA guidelines and maintain patient confidentialityProvide clear instructions for medical procedures and confirm scheduled appointmentsAccurately document call details and update patient records in the billing systemCollaborate with internal teams to resolve billing discrepancies and support claim processingShift Timings:Night Shift: 8:30 PM to 5:30 AM (Saturday Sunday Off!)Candidate Requirements:Excellent verbal communication in English with neutral accent (no mother tongue influence)Willingness to work night shifts consistentlyBasic computer literacy and ability to learn billing softwarePrior experience in medical billing or voice process is a plus, but not mandatoryStrong interpersonal skills and a customer-first attitudeWhy Join Us?Inclusive hiring Freshers and experienced candidates welcomeOpportunity to gain exposure to US healthcare processesSupportive team environment with training providedFixed weekend offs (Saturday & Sunday)Come join a growing team at Mcare Pro and build your career in the international medical billing industry!

Hiring Support Executive (Fresher) for a day-shift role. Responsibilities include handling calls, chats, and emails, solving customer issues, updating records, and guiding users to the company

We are looking for a Sales Coordinator to support our sales team in managing customer relationships and ensuring smooth sales operations. The ideal candidate should be highly organized, detail-oriented, and eager to learn.Key Responsibilities:- Assist in Sales Administration: You will help organize sales documents, maintain records, and prepare reports to support the sales teams activities.- Communication with Clients: You will be the main point of contact for clients, responding to inquiries and providing necessary information about our products or services.- Coordinate Sales Activities: You will schedule meetings, assist in organizing sales events, and ensure all activities run smoothly.- Process Orders: You will handle order processing, ensuring that all customer orders are accurately recorded and delivered on time.- Support Sales Team: You will provide administrative support to the sales team which includes preparing presentation materials and tracking sales performance metrics.Required Skills and Expectations:A successful candidate will have strong communication and interpersonal skills to interact effectively with clients and team members. Basic knowledge of MS Office, especially Excel and Word, is essential for handling reports and documentation. You should be detail-oriented, capable of multitasking, and able to work under pressure to meet deadlines. We are looking for someone who is eager to learn, possesses a positive attitude, and has a willingness to contribute to the teams success. A 12th-grade education is required, and prior sales experience is a plus but not mandatory.

As a Back Office Coordinator in Jaipur, you will play a vital role in ensuring the smooth functioning of our operations. In this position, you will primarily assist with administrative tasks and support the team in achieving their goals.Key Responsibilities:- Data Management: Maintain and organize important company documents and databases, ensuring easy access and accuracy.- Communication Coordination: Liaise between different departments and external partners, facilitating clear and effective communication to meet project deadlines.- Inventory Tracking: Monitor office supplies and equipment, making sure that stock levels are adequate and ordering items as needed to prevent disruptions.- Scheduling: Assist in organizing meetings, appointments, and travel arrangements, ensuring that all logistics are handled smoothly.- Reporting: Prepare regular reports on team performance and operations, contributing to data-driven decision-making within the company.Required Skills and Expectations:- You should have 1 to 3 years of experience in a similar role, which will provide you with the necessary understanding of back office operations.- Strong organizational and multitasking skills are essential to manage various tasks efficiently and prioritize effectively.- Good verbal and written communication skills are necessary for interaction with team members and external contacts.- Proficiency in Microsoft Office Suite and familiarity with office management systems will help you perform tasks more effectively.- A proactive attitude and problem-solving capabilities are important, as you will need to address challenges that arise during operations.

Troubleshooting and Support Diagnosing and resolving software issues Providing remote and in-person support Documenting technical issues and solutions Managing software licenses and inventory Monitoring and maintaining network connections Creating and maintaining documentation Escalating complex issues Assign technician if required

Good communication skills with experience to handle customer complaint and knowledge of computer will be advantage, good salary package with growth

Position: Back Office CoordinatorJob Location: Ahmamau, LucknowWorking Days: 6 DaysSalary: Negotiable

Key responsibilities:1. Managing customer relations2. Traveling to customer locations for tools servicing/after-sales service3. Working on the promotion of new toolsQualities We Are Looking For -1. Quick learner2. Basic Fluency in English3. Knowledge of Tally (preferred)

ResponsibilitiesCall and guide engineers about our coursesHandle follow-ups and admissionsExplain training details and fee structureCoordinate with trainers and branch teamMaintain engineer records and resolve basic queriesRequirementsGood Hindi communication (Basic English preferred)Basic computer knowledge (MS Excel/Google Sheets)Confident and professional communication

Job Title: Client Coordinator - Voice ProcessIndustry: Medical BillingNature of Work: In / Out Bound Calls & SchedulingReports To: Supervisor / ManagerLocation: KL Towers, # 9807, 1st Floor, TNHB, Ayapakkam Main Rd, Ayapakkam, Ch-77Terms: Full TimeRequirements: Night Shift (Mon-Fri)Job Summary: Handle inbound and outbound calls professionally and efficiently, addressing patient queries and concerns regarding appointments, medication, prior authorization, etc. As part of our Scheduling Team, you will be assisting patients in making, altering, and canceling medical appointments, ensuring patients have access to the services and treatments they need.You should be helpful and courteous when answering telephone calls.About the Role: Answer patient calls, field questions, and assist patients in making new medical appointments, follow-up appointments, cancellations, etc. Change or cancel appointments as necessary. Accurately note all patient information according to confidentiality standards and HIPAA requirements. Verifying patients insurance details like eligibility / verify the prior authorization. Answering patients questions regarding basic medical tests and procedures. Providing instructions to patients to ensure that they are prepared for examinations and procedures. Confirming patient appointments. Courteously receiving incoming telephone calls and taking messages as needed. Route calls to the appropriate department or individual.Salary Range: 25K 35K Salary for the right candidate is not a constraintNo of Openings: 4 5 VacanciesAbout us: We are a team of experienced healthcare professionals dedicated to providing highquality, compassionate care to individuals and healthcare providers in the United States.Person Specification: A thorough understanding patient service. Excellent English communication with neutral accent. A good working knowledge of computers and experience in software handling. Good typing skills. Punctuality and regularity towards work. Professional and positive attitude. A strong desire to grow along with the company.Candidate Requirements: Education to degree level or equivalent with 2 years experience in an International Voice Process.

Sales Coordinator Responsibilities:Supporting Sales Team Productivity:Contacting customers to arrange appointments.Ensuring sales representatives have high-quality, up-to-date support materials.Handling Communication:Managing urgent calls, emails, and messages when sales representatives are unavailable.Answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.Order Management:Handling orders via phone, email, or mail.Verifying correct prices, discounts, and product numbers.Inputting orders and ensuring accurate processing according to customer requirements.Ensuring timely delivery of orders.Collaboration with Other Departments:Coordinating with other departments (e.g., sales, marketing) to handle inquiries, deliveries, and marketing efforts efficiently.Record Keeping and Reporting:Developing and maintaining filing systems for sales records.Preparing reports and providing financial information to the finance department.Promoting Products and Services:Making the companys products and services attractive to potential customers.Compliance:Ensuring adherence to laws, regulations, and company policies.

Hero Globe Agency is seeking an experienced and leadership-driven Workshop Manager to oversee our two-wheeler service workshop in Hapur. You will manage daily operations, lead a team of mechanics, ensure high-quality bike repairs, and maximize customer satisfaction.Key Responsibilities:Operations: Supervise daily workshop workflow, bike servicing, and repairs.Team Leadership: Manage, train, and motivate mechanics and technicians.Inventory Control: Monitor auto parts stock, ordering replacements as needed.Quality Assurance: Inspect vehicles post-repair to meet company standards.Customer Service: Handle customer queries, provide cost estimates, and resolve complaints.Required Skills & QualificationsTechnical Expertise: Deep knowledge of two-wheeler mechanics and advanced troubleshooting.Part Knowledge: Strong understanding of genuine automobile and auto parts.Experience: Minimum 2-5 years working in a bike workshop or automobile service center.Management: Proven experience leading a technical team and managing inventory.Communication: Clear verbal communication skills to interact with clients and staff.