Customer Support Technician Jobs

Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support.

Currently, we have a vacancy and are seeking a female Office Coordinator to join our team in Sky Sketch India Group. This role involves accurately and efficiently managing and updating information, supporting key data management processes, and performing various administrative tasks. The position offers a salary of 9,000 - 10,000 Rs. (Depending on your product knowledge and experience) along with growth opportunities.Key Responsibilities:Ensure data accuracy, accessibility, and contribution to smooth operations.* Possess excellent communication, organisational, and time management skills.- Proficient in Microsoft Office, specifically Word, Excel, and PowerPoint.- Ability to maintain confidentiality and handle sensitive information.- Strong problem-solving and analytical skills.Personality:- Discreet, professional, and courteous.- Capable of working under pressure and meeting deadlines.- Flexible and adaptable with a positive attitude.Maintain confidentiality of sensitive information at all times.Job Requirements:The minimum qualification for this role is a 12th-grade pass in any stream or a degree along with a diploma in Travel and Hospitality Management, which is preferred. This role requires excellent attention to detail, a high level of accuracy, strong organisational skills, and the ability to efficiently manage multiple tasks. Candidates must be open to working evening shifts. Can you answer the questions above to qualify for the preliminary interview round? You will be trained to provide exceptional travel advice and support to our clients. You will learn to create personalised travel itineraries, assist with booking accommodations, flights, and transportation, and ensure a seamless travel experience for our customers. This role requires a passion for travel and customer service, along with the ability to work in a fast-paced environment.Application Question(s):1. Are you willing to travel to the Esplanade area or Salt Lake near Sector 5 Metro Station, Kolkata?2. Are you looking for a full-time role or a contract?3. Is travel your passion?4. Must know tourist places in India and neighbouring countries.5. Do you have sound knowledge of geography?6. Are you proficient in English to communicate effectively via email and social media?7. Do you have a pleasing personality and convincing power to motivate people?8. Are you an extrovert?9. Do you have travel sickness? 10. Are you ready to join as a fresher in the Travel & Tourism industry?Can you answer the questions above to qualify for the preliminary interview round?The starting remuneration, depending on your knowledge and experience, if any, during the 3-month provisional period, is 10,000. After 3 months, depending on your performance, it will be 11,000. Upon successful completion of the training period, your salary will be fixed at 12,000, based on your performance. There will also be opportunities to increase remuneration during the provisional period for exceptional performance. Sales do not refer to door-to-door sales. Typically, we receive business from our client base and online promotions through various social media and websites. If you can generate business independently, you will receive incentives. We are located in Esplanade and Salt Lake Sector-2, and our office hours are 10:30 AM to 7:30 PM, Monday to Saturday. For more details about our company.

As a Customer Engineer, your main goal is to provide excellent technical support and service to our clients. You will work directly with customers to resolve their product issues and ensure satisfaction.**Key Responsibilities:**- **Technical Support:** Assist customers with troubleshooting and resolving technical issues related to our products while ensuring timely and effective solutions.- **Product Installation:** Help in the installation and configuration of products at customer locations, ensuring they are set up for optimal performance.- **Customer Communication:** Maintain clear and friendly communication with customers to understand their needs, gather feedback, and provide updates on their queries.- **Documentation:** Document all customer interactions and technical resolutions in a systematic manner to ensure accurate record-keeping and knowledge sharing within the team.- **Continuous Learning:** Stay updated with the latest product features and industry trends to provide informed support and contribute to customer education.**Required Skills and Expectations:**- A diploma in a relevant field is required.- Candidates should have 0 to 4 years of experience in a technical support role.- Strong communication skills are essential for effectively interacting with customers and understanding their concerns.- Problem-solving abilities are crucial, as you will need to analyze situations and come up with effective solutions quickly.- A collaborative approach is expected, as you will work closely with team members to enhance the customer experience.This role requires a male candidate who is willing to work from the office in Jabalpur.

We are looking for a Back Office Coordinator in Jaipur, India, who will support daily operations and ensure smooth administrative processes. This role is suitable for recent graduates or individuals with up to 2 years of experience.Key Responsibilities:- **Administrative Support:** Assist with daily office tasks, including data entry and document management, to maintain organized records and ensure efficient operations.- **Communication Management:** Handle incoming inquiries via phone and email, directing them to the appropriate departments to facilitate timely responses.- **Inventory Management:** Monitor office supplies and maintain inventory levels, ensuring that necessary materials are available for the team.- **Report Generation:** Create and distribute reports as needed, helping team members stay informed about project statuses and office needs.Required Skills and Expectations:The ideal candidate should possess excellent organizational skills and attention to detail, enabling them to manage multiple tasks effectively. Strong communication skills, both written and verbal, are essential for interacting with team members and clients professionally. Proficiency in basic computer applications, such as Microsoft Office, is necessary to perform tasks efficiently. A positive attitude and willingness to learn are highly valued, as the role may involve adapting to new responsibilities. We seek a proactive team player who can contribute to a collaborative work environment while ensuring smooth back-office operations.

We are seeking an Office Coordinator to help manage daily operations and ensure everything runs smoothly. This is a full-time position in our Chandigarh Sector 38 office, open to candidates with 0 to 5 years of experience who have completed at least their 12th grade.Key responsibilities include:- **Administrative Support**: Assist in daily administrative tasks such as scheduling meetings, managing correspondence, and organizing files to ensure the office operates efficiently.- **Communication Management**: Act as the first point of contact for visitors and phone inquiries, directing them to the appropriate departments and ensuring excellent customer service.- **Supplies Management**: Monitor and maintain office supplies, placing orders as needed to ensure the team has the necessary materials to work effectively.- **Data Entry and Record Keeping**: Maintain accurate records and enter data into systems, ensuring information is up to date and accessible for team members.- **Event Coordination**: Help plan and organize office events or meetings, coordinating logistics and resources to ensure successful execution.The ideal candidate should have strong organizational skills and the ability to multitask effectively. Good communication skills, both written and verbal, are essential. A proactive attitude and the ability to work well in a team environment are crucial for success in this role. Familiarity with office software, such as Microsoft Office, will be a plus.

Customer Service Coordinator in Aastha Biocare Pvt Ltd. He / she is responsible to overview the business operations at Jalna. Well and fluent in speaking english, marathi, hindi language, computer literacy.

Job Title: Sales Coordinator Experience: 1-3 years of experience in sales coordination/back office (Freshers can apply)Location: Ahmedabad Roles & Responsibilities:-1. Prepare and send quotations, proposals, and invoices to clientsProcess sales orders and ensure timely execution.2. Coordinate with the sales team and customers for order updatesMaintain and update customer database and sales records.3. Support the field sales team with required documents and information.4. Ensure proper documentation and filing of all sales-related data.Skills:-1. Good knowledge of MS Excel, Word, and email communication2. Strong coordination and communication skills3. Attention to detail and accuracy4. Basic understanding of sales processes5. Ability to handle multiple tasks efficientlyQualifications:-Graduate (B.Com, BBA, or any relevant field)Preferred Skills:-1. Experience in CRM/ERP software.2. Customer handling experience.Key Performance Indicators (KPIs):-1. Accuracy of quotations and order processing2. Timely response to clients and sales team3. Order execution efficiency4. Customer satisfaction and follow-up success5. Proper maintenance of records and reports

HANDLING FRONT OFFICE AND STUDENT COORDINATORINTERACTING WITH PARENTS, STUDENTS

The Banquet Coordinator will manage end-to-end banquet and event operations, ensuring smooth execution and high customer satisfaction for events conducted at the venue.Key Responsibilities:Coordinate and manage banquet events and functions end-to-endInteract with clients to understand event requirements and expectationsCoordinate with vendors, catering, and internal teams for smooth executionEnsure timely setup and execution of events as per the plan.Handle guest queries and ensure high customer satisfactionMonitor event flow and resolve issues on the spotMaintain event schedules, bookings, and coordination recordsRequired Skills & Qualifications:Any Graduate (Hotel Management/Event Management preferred)1-3 years of experience in banquet/event coordinationStrong communication and interpersonal skillsGood coordination and multitasking abilityCustomer-focused with problem-solving approachFemale candidates preferred (Male candidates can also be considered)

As a Service Engineer, you will play a crucial role in ensuring that our equipment and systems operate smoothly and efficiently. This position is based in Virar East and includes a range of responsibilities tailored to support our clients effectively.**Key Responsibilities:**- **Installation of Equipment:** You will be responsible for installing machinery and technical systems at client sites, ensuring they are set up correctly and meet safety standards.- **Maintenance and Repair:** Regular maintenance of equipment is essential. You will perform repairs and troubleshooting to resolve technical issues quickly, minimizing downtime for clients.- **Customer Support:** Engaging with clients is key. You will answer their queries and provide guidance on proper equipment usage, enhancing customer satisfaction.- **Documentation:** Keeping accurate records of service visits, maintenance performed, and customer feedback will be part of your role. This helps in tracking service quality and client interactions.- **Collaboration with Teams:** You will work closely with other engineers and staff to share insights and solutions, contributing to a cohesive working environment.Required skills include a diploma in engineering or a related field. Ideal candidates will have 1 to 6 years of experience in a similar role. You should possess strong technical skills, be a problem-solver, and have good communication abilities to interact effectively with clients. A proactive attitude and a desire to learn and grow in the field are also essential. This is a full-time position based in the office, and only male candidates will be considered.

We are looking for an Office Coordinator to join our team in Rajkot. This role requires a detail-oriented person with strong organizational skills and a commitment to supporting our office operations. **Key Responsibilities:**- **Manage Office Operations:** Oversee daily activities to ensure smooth functioning, including scheduling appointments and organizing meetings.- **File Management:** Maintain organized filing systems for documents and records, ensuring quick access and efficiency.- **Communication Coordination:** Act as the point of contact for internal and external communication, responding to emails and phone calls promptly.- **Inventory Management:** Monitor office supplies and place orders when necessary to maintain stock at appropriate levels.- **Support Administrative Tasks:** Assist other departments with clerical tasks, including data entry and preparing reports as required.**Required Skills and Expectations:**- Candidates must have completed at least 12th grade and possess 2 to 3 years of relevant experience in an office setting.- Strong communication skills, both written and verbal, are essential for effective interaction with colleagues and clients.- Candidates should be proficient in using office software, including Microsoft Office Suite, to handle various administrative tasks efficiently.- Basic problem-solving skills and the ability to prioritize tasks are important for managing multiple responsibilities in a fast-paced environment.- The position is designated for male candidates, and we expect team players who can work collaboratively and independently in the office.

We are looking for a Desktop Solution Engineer to join our team. The ideal candidate will have a passion for technology and a willingness to learn. This is a full-time position based in Ekkaduthangal and is open to fresh graduates.**Key Responsibilities:**- **Technical Support:** Provide support for desktop software and hardware issues. You will help troubleshoot problems and ensure that all devices are functioning correctly.- **Installation and Setup:** Assist in the installation and configuration of desktop computers and peripherals. You will set up new machines for users and ensure they are ready for use.- **User Training:** Offer basic training to users on how to use new systems and software. This helps ensure that everyone is comfortable and productive with their technology.- **Maintenance:** Regularly check and maintain desktop equipment. You will perform routine maintenance tasks to keep systems running smoothly.- **Documentation:** Keep records of support activities and solutions provided. Documenting your work helps build a knowledge base for future reference.**Required Skills and Expectations:**- A diploma or degree from I.T.I. is required. Freshers are encouraged to apply.- A strong interest in technology and eagerness to learn about desktop systems and components.- Good communication skills to effectively interact with team members and users.- Problem-solving abilities to troubleshoot and resolve technical issues independently.- Willingness to work full-time in an office environment, ensuring you can collaborate closely with the team and provide timely support.

Key Responsibilities:Coordinate preventive and breakdown maintenance schedules for UPS, battery banks, inverters, and HVAC systems.Assign and dispatch field service engineers based on priority, location, and expertise.Track service tickets, ensure closure within SLA timelines, and maintain service logs.Act as the primary point of contact for clients regarding service requests and escalations.Ensure AMC (Annual Maintenance Contract) compliance and timely service execution.Monitor spares availability and coordinate with inventory/procurement teams.Prepare and maintain service reports, job cards, and maintenance records.Coordinate with technical teams for fault diagnosis and resolution planning.Maintain strong communication with clients such as hospitals, data centers, and industrial facilities.Support in quotation preparation for repairs, replacements, and upgrades.

supports the sales team by managing administrative tasks, processing orders, maintaining CRM data, and liaising between clients and departments to ensure efficient, smooth operations. Lead generation.

We are looking for a motivated Sales Coordinator to join our team in Jaipur, India. This full-time role is ideal for fresh graduates who have a keen interest in sales and want to kickstart their careers in a dynamic environment.As a Sales Coordinator, your primary responsibilities will include supporting the sales team, managing customer inquiries, and facilitating communication between departments. You will assist in preparing sales reports and maintaining sales records to ensure accurate and timely information flow. Additionally, you will help organize sales meetings and events, ensuring all logistics are handled smoothly.To succeed in this role, you should have strong communication skills and the ability to work well with others. You must be detail-oriented and organized, as you will be managing multiple tasks and deadlines simultaneously. Good problem-solving skills and a proactive approach will also be key to helping the sales team achieve its goals. A basic understanding of sales processes and customer relationship management will be a plus, though not mandatory.You should be comfortable working in an office environment and be willing to collaborate with your colleagues to provide excellent support to the sales function. This position is only open to male candidates who are eager to learn and grow in a supportive company culture.

Office co-ordination

Roles & Responsibilities Proficiency in servicing QR Printers, Printers Etc.Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.Promptly following up on service requests and providing customer feedback.Monitoring equipment and machinery performance and developing preventative maintenance measures.Conducting quality assurance and safety checks on all equipment.Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.Providing recommendations about new features and product improvements.Monitoring inventory and reordering materials when needed.Conducting research and attending workshops to remain abreast of industry developments.Writing reports and presenting findings to Managers and Supervisors regularly.Skills & experience A Diploma or bachelor's degree in engineering is preferred.Two-wheeler is MandatoryA relevant certificate or license is advantageous.A valid driver's license and willingness to travel.Excellent active listening and customer service skills.The ability to deal with multiple requests without being overwhelmed.The ability to remain professional under pressure.Superb work ethic and a growth mindset.

Job Title : Sales Coordinator Location : Jalandhar Experience : 2 to 5 years Roles & Responsibilities : 1 Coordinate with the sales team and support daily sales activities 2 Handle customer inquiries through calls and emails 3 Prepare customer orders and track delivery status 4 Maintain customer database and records 5 coordinate with other departments for smooth order processing 6 Assist the sales team in meeting sales target Qualifications & Skills : 1 Graduate in B.com / M.com and MBA 2 Basic knowledge of MS excel , word , and email handling 3 Good communication skills 4 Teamwork and customer handling Skills