Support Executive Job Vacancies in Chennai

Position: Chat Process ExecutiveDepartment: Customer SupportExperience: 2 - 3 YearsEmployment Type: Full-TimeLocation: Perungudi, ChennaiJob SummaryWe are looking for a Chat Support Executive - Chat Process to provide technical assistance to customers through live chat. The candidate will be responsible for understanding customer issues, troubleshooting basic technical problems, providing accurate solutions, and ensuring a positive customer experience.Key Responsibilities- Handle customer technical queries through live chat in a professional and timely manner.- Understand customer concerns and identify the root cause of technical issues.- Provide step-by-step troubleshooting and appropriate solutions through chat.- Assist customers with product/service-related technical issues.- Follow predefined troubleshooting procedures, scripts, and Standard Operating Procedures (SOPs).- Escalate complex or unresolved issues to the appropriate technical team.- Maintain accurate records of customer interactions and issue resolutions.- Follow up on pending or escalated issues whenever required.- Maintain proper chat etiquette, professionalism, and customer-friendly communication.- Meet defined AHT, FCR, CSAT, quality, productivity, and response-time targets.Required Skills & Qualifications- 6 months - 3 years of experience in Technical Support, Chat Support, Customer Support, or IT Support.- Good written communication skills in English.- Basic knowledge of computers, operating systems, internet, and common technical troubleshooting.- Good typing speed and accuracy. (Avg 30 WPM)- Ability to multitask and handle multiple chat interactions when required.- Customer-focused attitude with good patience and professionalism.- Willingness to work in rotational shifts, if required.

ROLE OVERVIEW:We are looking for confident and result-oriented AI Business Development Executives who can identify Ideal Customer Profiles (ICPs), generate and prospect qualified leads, reach out to potential customers, understand their business requirements, explain Dakini AI's AI Voice and automation solutions, schedule product demonstrations, and convert qualified prospects into customers. The role requires candidates to independently research target markets, identify potential businesses and decision-makers, build their own sales pipeline, and manage prospects from initial outreach through conversion. This role combines lead generation, business development, sales, and an understanding of AI products, and is suited for candidates interested in AI, technology, sales, market research, prospecting, and customer engagement.KEY RESPONSIBILITIES:Generate and qualify B2B leads through phone calls, WhatsApp and other channels.Communicate with prospective customers and business decision-makers.Understand customer requirements and identify relevant AI use cases.Explain Dakini AI's Voice AI and automation solutions in simple business language.Schedule product demonstrations with qualified prospects.Follow up consistently with leads and prospects.Maintain accurate lead and customer information in the CRM.Track sales activities, follow-ups and pipeline updates.Build and maintain professional relationships with potential customers.Work toward lead-conversion and customer-acquisition targets.Learn Dakini AI products and continuously improve AI and product knowledge.Collaborate with the team to improve sales processes and customer acquisition.CANDIDATE REQUIREMENTS:Eligibility: final-year students and candidates who have already completed their degree are welcome to applyEnglish: strong spoken and written communication skills required.Hindi: knowledge of Hindi is an added advantage.Strong interpersonal and customer communication skills.Confidence in speaking with customers over phone calls.Good convincing, presentation and relationship-building ability.Sales-oriented and result-driven attitude.Interest in Artificial Intelligence, technology, sales and business development.Work arrangement: starts Work From Home; may transition to the Chennai office later based on business requirements.Benefits:Work from homeLanguage:Hindi (Preferred)Work Location: Hybrid remote in Kolathur, Chennai, Tamil Nadu

We are looking for a proactive and detail-oriented Admin Executive to provide administrative and secretarial support to senior management while ensuring smooth day-to-day office operations. The ideal candidate should possess strong organizational, communication, and documentation skills. Basic knowledge of EXIM documentation is preferred but not mandatory.Key ResponsibilitiesManage day-to-day administrative activities and ensure smooth office operations.Handle office documentation, filing, and record maintenance.Coordinate with vendors for office supplies, housekeeping, maintenance, and other administrative requirements.Maintain inventory of office stationery and assets.Coordinate travel arrangements, courier services, and meeting schedules.Support HR and Accounts teams with administrative tasks whenever required.Monitor office facilities and ensure a safe, clean, and organized work environment.Handle incoming calls, visitors, and general office correspondence.Prepare reports, MIS, and maintain administrative records.Ensure compliance with company policies and administrative procedures.Required Skills:Good communication and interpersonal skills.Strong organizational and time management abilities.Proficiency in MS Office (Excel, Word, Outlook).Ability to multitask and work independently.Good coordination and problem-solving skills.Attention to detail and a proactive approach.Preferred Candidate:1-3 years of experience in Administration or Office Management.Experience in handling vendor coordination and office administration.Immediate joiners will be preferred.

To provide coordination and project support to the IT Applications team by following up with internal and external stakeholders, preparing presentations and reports, tracking project activities, and supporting the team in daily operational and project-related tasks.Prepare presentations (PPTs), dashboards, MIS reports, and meeting materials for management review.Assist in documentation of project requirements, MOMs (Minutes of Meetings), status reports, and process documents.Support project leads in planning, scheduling, and monitoring project activities.Maintain trackers for ongoing projects, incidents, enhancements, and regulatory requirements.Assist in arranging meetings, recording discussion points, and tracking agreed action items.

We are looking for a dedicated and enthusiastic Customer Care Executive to join our team. This role is perfect for freshers who are ready to start their careers in customer service from the comfort of their homes in Chennai.Key Responsibilities:- Responding to Customer Inquiries: You will handle incoming calls and messages from customers, providing clear and accurate information to address their needs effectively.- Resolving Issues: You will assist customers in troubleshooting problems, providing solutions, and ensuring their issues are resolved satisfactorily.- Maintaining Customer Records: You will be responsible for accurately documenting customer interactions and maintaining records, which helps in improving future service quality.- Providing Product Information: You will inform customers about our products and services, helping them make informed decisions and enhancing their experience.- Upselling when Appropriate: You may assist in promoting additional products or services based on customer needs to boost sales and improve the customer's overall experience.Required Skills and Expectations:- Excellent Communication Skills: You should be able to express ideas clearly and interact positively with customers over the phone and via chat.- Problem-Solving Ability: You must be able to think critically and come up with solutions quickly to assist customers with their issues.- Basic Computer Skills: Familiarity with using computers, software applications, and the internet is essential for managing customer inquiries efficiently.- Customer-Oriented Attitude: A positive demeanor and willingness to help customers is crucial in providing outstanding service.If you are eager to contribute to a dynamic team and grow your skills in customer service, we encourage you to apply!

We are seeking a dedicated and enthusiastic Customer Care Executive to join our team in Chennai. This is a full-time, work-from-home position designed for freshers who have completed their 12th grade. The ideal candidate should be a female and possess a strong desire to assist customers effectively.Key Responsibilities:- Customer Interaction: Engage with customers through phone calls, emails, or chat. You will be the first point of contact, providing information and support on our products and services. - Issue Resolution: Address customer inquiries and complaints promptly and professionally. Your goal is to resolve issues to ensure customer satisfaction, enhancing their experience with our brand.- Product Knowledge: Learn about our products and services to provide accurate information. Staying informed will enable you to assist customers confidently and effectively.- Documentation: Maintain clear records of customer interactions in our system. Accurate documentation helps track issues and improve future service.Required Skills and Expectations:The ideal candidate should have excellent communication skills, both verbal and written. A friendly and positive attitude is essential, as is the ability to listen and empathize with customer concerns. Basic computer skills and familiarity with using a computer for customer service tasks are also required. You should be organized and able to manage time effectively, providing timely responses to customer inquiries. A proactive approach to problem-solving will benefit you in this role, ensuring you meet and exceed customer expectations.

We are seeking a dedicated BPO Customer Support Executive to join our team. This role is suitable for individuals with 0 to 6 years of experience and offers a work-from-home arrangement. The ideal candidate should be enthusiastic about helping customers and providing exceptional service. Key Responsibilities:- Customer Interaction: Engage with customers through phone, chat, or email to assist with their inquiries and provide solutions.- Problem Resolution: Identify and resolve customer issues in a timely manner, ensuring customer satisfaction is prioritized.- Order Processing: Handle customer orders and ensure accurate processing and fulfillment of their requests.- Feedback Collection: Gather customer feedback to enhance service quality and deliver a better customer experience.- Documentation: Maintain accurate records of customer interactions and transactions for future reference and tracking.- Team Collaboration: Work closely with other team members to share insights and improve overall service efficiency.Required Skills and Expectations:- Excellent communication skills in both written and verbal forms, enabling clear and effective customer interactions.- Strong problem-solving abilities to assist customers effectively with various issues and queries.- A basic understanding of computer applications and the ability to quickly learn new software tools.- A customer-oriented attitude, with a focus on helping customers and enhancing their experience.- Capacity to work independently with minimal supervision while managing time efficiently.- Reliability and professionalism, with a commitment to delivering high-quality service consistently.

We are looking for a dedicated Customer Care Executive to join our team. In this role, you will be responsible for providing exceptional service to our customers while working from the comfort of your home. Key Responsibilities:- Respond to Customer Inquiries: Handle incoming calls, emails, and chats from customers, addressing their questions and concerns promptly and professionally.- Provide Product Information: Share detailed information about our products and services, helping customers make informed decisions.- Resolve Issues: Troubleshoot and resolve customer complaints effectively, ensuring a satisfactory outcome for both the customer and the company.- Maintain Records: Keep accurate records of customer interactions and transactions, ensuring all details are documented for future reference.- Follow Up: Proactively follow up with customers to ensure their issues are resolved and their needs are met.- Collaborate with Teams: Work closely with other departments to resolve customer issues and improve service delivery.Required Skills and Expectations:Applicants should possess excellent communication skills, both written and verbal, to convey information clearly and effectively. A friendly and patient demeanor is essential, as you will interact with diverse customers. Organizational skills are important for managing multiple inquiries and maintaining accurate records. Basic computer skills, including familiarity with customer relationship management (CRM) software, are necessary. A proactive attitude towards problem-solving and a willingness to learn will help you excel in this role. A high school diploma (12th pass) is required, and previous experience in customer service is a plus but not mandatory.

We are looking for a Customer Support Executive to join our team in Perungudi. In this full-time role, you will play a vital part in ensuring customer satisfaction by providing excellent support and assistance.Key Responsibilities:- Respond to Customer Inquiries: You will handle incoming calls, emails, and messages from customers, addressing their questions and concerns promptly to ensure a positive experience.- Resolve Issues: You will effectively troubleshoot customer problems and provide solutions, ensuring that issues are resolved in a timely manner to maintain customer trust.- Maintain Customer Records: You will update and manage customer information and interactions in our systems, ensuring data accuracy and confidentiality.- Provide Product Information: You will assist customers by providing detailed information about our products and services, helping them make informed decisions.- Follow Up with Customers: After resolving issues, you will follow up with customers to ensure satisfaction and gather feedback, which helps improve our service.Required Skills and Expectations:We are looking for candidates who are proactive and eager to learn, with strong communication skills, especially in English. You should possess a BA degree and have a positive attitude when dealing with customers. Previous experience in customer service is a plus, but we welcome fresh graduates as well. You must be adaptable to a fast-paced work environment and have good problem-solving abilities. Being a team player and showing empathy in customer interactions is essential.

*WE ARE HIRING - TELECALLER EXECUTIVE* spot offer !!! Location: Kodambakkam Qualification: 12th / Any Degree Language: Tamil & Basic English Freshers can apply Good communication skills required Day shift job Immediate joining Interested candidates DM or Call: 9094740652*Walk - in* 35/36 station border road, kodambakkam, chennai - 24https://share.google/9CXXSef74Yl2JoPfN*Refer your friends* Any friends or contacts who are looking for a job opportunity, kindly refer them

As an Email Support Executive, you will be responsible for providing exceptional customer service through email communication. Your role will involve addressing customer inquiries and resolving issues effectively.Key Responsibilities:- Respond to Customer Emails: You will manage and reply to customer emails promptly, ensuring all queries are addressed in a clear and friendly manner.- Resolve Customer Issues: Identify and troubleshoot customer problems, working to provide solutions that meet their needs and enhance their experience.- Maintain Accurate Records: Document customer interactions and resolutions, ensuring that all information is accurately logged for future reference and reporting.- Collaborate with Team: Work closely with other team members to share insights and strategies for improving customer support and enhancing service quality.- Adhere to Response Times: Meet established response time targets to ensure that all customer inquiries are handled efficiently and effectively.Required Skills and Expectations:We are looking for freshers who have completed a diploma and are eager to start their careers in customer service. You should possess excellent written communication skills to convey information clearly and professionally. A strong attention to detail is essential for accurately logging customer interactions. Basic computer skills, including familiarity with email and common software applications, are also important. Being a team player with a positive attitude and problem-solving capabilities will help you succeed in this role.

Urgent Hiring - Customer Support Executive - Insurance (Domestic Voice Process) Greetings from AustraITES Pvt Ltd!! Role: Tele Sales Executive Location: Nungambakkam, Chennai

We are looking for a Customer Support Executive in Thiruninravur who can help us provide excellent service to our customers. This role is a full-time position suitable for candidates with 0 to 2 years of experience.Key Responsibilities:- Respond to Customer Inquiries: Handle phone calls, emails, and chat messages from customers, ensuring timely and accurate responses to their questions or concerns.- Provide Product Information: Educate customers about our products and services, assisting them in making informed decisions.- Resolve Customer Issues: Address and troubleshoot customer complaints swiftly and professionally, ensuring customer satisfaction throughout the process.- Maintain Records: Keep detailed records of customer interactions and transactions for follow-up and to assist in performance measurement.- Collaborate with Teams: Work closely with various departments, including sales and technical support, to ensure a holistic approach to customer care.Required Skills and Expectations:Candidates should possess strong communication skills, both verbal and written, to effectively interact with customers. A working knowledge of computers and familiarity with customer support software will be advantageous. Attention to detail is essential for accurately documenting customer interactions. The ideal candidate should demonstrate patience, empathy, and problem-solving skills when handling customer complaints. A professional attitude and the ability to work well in a team environment are also crucial. This position is open to females only, and we welcome graduates from diverse educational backgrounds.

We are seeking a dedicated Female Voice Process Executive with 1 to 2 years of experience to join our team in Shenoy Nagar, Chennai. The ideal candidate will communicate effectively with customers and provide exceptional service.Key Responsibilities:- Customer Interaction: Engage with customers over the phone, addressing their queries and providing necessary information in a clear and friendly manner. - Problem Resolution: Identify and resolve customer issues promptly by following established procedures, ensuring customer satisfaction.- Data Entry: Accurately record customer interactions and maintain data in the system for future reference, ensuring all information is up-to-date.- Follow-Up: Conduct follow-ups with customers to ensure that their queries have been fully resolved and to enhance customer relationships.- Feedback Collection: Gather customer feedback on services and report insights to the management to help improve service delivery.Required Skills and Expectations:Candidates must have excellent verbal communication skills in English and any regional language. A professional demeanor and the ability to work well under pressure are essential. Strong problem-solving skills, attention to detail, and a customer-focused attitude are vital for success in this role. The candidate should be a graduate and should be comfortable working from the office environment. Flexibility to work in varying shifts may also be required.

# Provide support and training to ERP users# Maintain and manage the ERP system across various modules# Assist in ERP implementation, upgrades, and regular updates# Coordinate with internal teams to understand business requirements and translate them into ERP solutions# Troubleshoot system issues and escalate to vendors when needed# Monitor ERP system performance and ensure data integrity# Prepare and maintain documentation, reports, and manuals# Daily tasks and key functions# Team structure and reporting managerJob Types: Full-time, PermanentBenefits:Health insuranceLife insuranceProvident FundWork Location: In person

Position: Technical Support Executive(Chat Process)Department: Technical Support / Customer SupportExperience: 6 Months - 3 YearsEmployment Type: Full-TimeLocation: Perungudi, ChennaiJob SummaryWe are looking for a Technical Support Executive - Chat Process to provide technical assistance to customers through live chat. The candidate will be responsible for understanding customer issues, troubleshooting basic technical problems, providing accurate solutions, and ensuring a positive customer experience.Key Responsibilities- Handle customer technical queries through live chat in a professional and timely manner.- Understand customer concerns and identify the root cause of technical issues.- Provide step-by-step troubleshooting and appropriate solutions through chat.- Assist customers with product/service-related technical issues.- Follow predefined troubleshooting procedures, scripts, and Standard Operating Procedures (SOPs).- Escalate complex or unresolved issues to the appropriate technical team.- Maintain accurate records of customer interactions and issue resolutions.- Follow up on pending or escalated issues whenever required.- Maintain proper chat etiquette, professionalism, and customer-friendly communication.- Meet defined AHT, FCR, CSAT, quality, productivity, and response-time targets.Required Skills & Qualifications- 6 months - 3 years of experience in Technical Support, Chat Support, Customer Support, or IT Support.- Good written communication skills in English.- Basic knowledge of computers, operating systems, internet, and common technical troubleshooting.- Good typing speed and accuracy. (Avg 30 WPM)- Ability to multitask and handle multiple chat interactions when required.- Customer-focused attitude with good patience and professionalism.- Willingness to work in rotational shifts, if required.

As a Customer Support Executive, you will play a vital role in ensuring our customers receive top-notch support and assistance. You will be the first point of contact for our clients, helping them with their inquiries and resolving issues efficiently.Key Responsibilities:- Customer Assistance: Respond to customer queries via phone, email, or chat, providing clear and accurate information about products and services.- Issue Resolution: Identify and troubleshoot problems faced by customers, ensuring a quick and effective resolution to enhance their experience.- Feedback Collection: Gather customer feedback regarding their experiences, which will help improve service quality and identify areas for improvement.- Documentation: Maintain accurate records of customer interactions and transactions to ensure efficient follow-up and compliance.- Collaboration: Work closely with other teams to resolve complex customer issues or coordinate service enhancements as needed.Required Skills and Expectations:- Strong communication skills are essential for understanding customer needs and conveying information clearly.- A problem-solving mindset to address customer issues effectively and efficiently.- Proficiency in using computer systems and software for logging customer inquiries and managing support requests.- A degree in fields such as B.B.A, B.Com, B.Pharma, B.Sc, or B.E, or relevant professional qualifications indicate a foundational understanding of business practices.- A positive attitude and a strong commitment to customer service, with the ability to work collaboratively in a team environment.- Female candidates are preferred for this position. If you are passionate about helping customers and enjoy working in a dynamic environment, we would love to hear from you!

Urgent Hiring - Customer Support Executive (Regional Language Process) Role: Customer Support Executive Location: Teynampet, Chennai Languages Required: Tamil / Malayalam / Telugu / Kannada (Any One Mandatory) Qualification: 12th Pass / Any Graduate

Installation and configuration of operating systems like, Windows and OS.Configuring Microsoft Outlook and Outlook Express to user systems.Troubleshooting various network problems like port enabling, crimping.Supporting employees through Remote Desktop & Remote Assistance.Handling LAN issues and basic network issues.Hardware Components replacement and coordinating with vendors.Installing and Configuring Printers and network printers. Knowledge in performing backup and restore.Troubleshooting the PC Assembling, hardware Components Installations and SoftwareInstallations and using the third-party tools and utilities.Troubleshoot software, hardware and network failures, identified root caused, and resolve in a timely and accurate manner.Monitoring both hardware and software systems for errors, updating them regularly to maintain proper functioning.Installing and configuring the peripheral components and drivers.Monitoring performance of Desktops.Hindi Speaking is must

Key Responsibilities:Conducting outbound calls to potential customers and educating them about our home services.Building and maintaining a strong relationship with customers by providing excellent service and addressing their needs.Keeping track of customer inquiries and following up on leads to ensure a high conversion rate.Identifying potential clients and generating leads through market research and networking.Meeting daily, weekly, and monthly sales quotas.Assisting customers in scheduling appointments and resolving any issues they may have.Maintaining accurate records of calls and sales in our CRM database.Collaborating with the sales team and providing them with customer feedback to improve our services.Requirements:High school diploma or equivalent.1 years of experience in a similar role, preferably in the home services industry.Strong communication and interpersonal skills.Ability to persuade and influence customers.Proficient in using CRM tools and MS Office.Good negotiation and sales skills.Organized, self-driven, and able to work in a fast-paced environment.Bilingual candidates are preferred.