Support Technician Job Vacancies in Pune

Job Description for Service CoordinatorAssessing clients' needs of work.Overseeing the required things to be informed and collected from client regarding work. Explaining to clients how our solutions can resolve their issues. Resolving issues that arise concerning the problems and timely resolution.Answering phone calls and emails.Scheduling appointments for site visit of engineers for clientsMaintaining and tracking day to day clients' service recordsUpdating daily dispatch, e-mails and AMC book in excel. Staying current on new services we develop.Evaluating our services and helping to identify areas of improvement

Job description:Position: Service CoordinatorCompany: Poona Air TechnologiesLocation: Bhosari, PuneDepartment: Service & OperationsCompany OverviewPoona Air Technologies is engaged in providing industrial compressed air solutions, pneumatic systems, and related service support to manufacturing and engineering industries. The company is committed to delivering reliable equipment performance and prompt after-sales service to its clients.Role SummaryThe Service Coordinator will be responsible for managing service operations, coordinating with service engineers, handling customer service requests, and ensuring timely execution of service activities. The role requires strong coordination, communication, and organizational skills.Key ResponsibilitiesReceive and register service complaints and breakdown calls from customersSchedule and assign service engineers for site visitsCoordinate preventive maintenance schedules with clientsFollow up with customers for service feedback and closure confirmationMaintain service records, call logs, and documentationPrepare service reports, job cards, and invoicesCoordinate with the spare parts and stores department for material availabilityMonitor service engineer attendance and field movementEnsure timely billing and collection follow-ups (if required)Maintain proper communication between customers, engineers, and managementEligibility CriteriaAny Graduate (Commerce / Management preferred)13 years of experience in service coordination / back office / operationsExperience in industrial equipment, pneumatic, compressor, or engineering companies preferredGood communication and customer handling skillsBasic knowledge of MS Excel and documentationKey SkillsService CoordinationCustomer HandlingScheduling & PlanningDocumentation & ReportingTeam CoordinationProblem SolvingJob Types: Full-time, PermanentBenefits:Paid sick timeProvident Fund

Responsibilities Of Candidates Includes:* Supervise The Housekeeping Services And Ensure The Cleanliness Of Office.* Ensure Maintenance Of Office Discipline.* Assign Duties To Support Staff And Maintain Discipline In The Office.* Maintain Records Of All Contract Employees And Coordinate With Labor Contractors.* Coordinate With Vendors For AMC's Of AC, Generator Etc. Maintain Records And Ensure To Renew AMC's Before Expiration.* Look For Different Vendors To Get The Most Affordable AMC Services.* Call Candidates For Interview And Make Necessary Arrangements For All Types Of Interviews (Face To Face, Telephonic, Etc.)* Maintain & Update Personnel File Of All Employees.* Conduct Induction Program For All New Joinees.* Make Necessary Arrangements For Conducting Training For Employees & Ensure To Take Feedback From Employees.* Collect And Check Attendance Of Employees. Process Salary As Per Schedule.* Ensure Deduction Of All Statutory Compliance & Provide PF/ESI Details To Consultant For Further Process* Maintain And Update All The Records/Reports And Provide To Manager As And When Required.* Arrangement Of Company Events* SERVICE COORDINATION* Along With HR Activities, Candidate Must Have To Handle Our Service Activities Also* Register The Service Calls On Portal And Close The Same* To Prepare Service & AMC Quotation & Negotiate With The Customer* Assign Technicians For Service Calls*Close The Complaints Registered By Customer* Tracking Customer Service Record

Key Responsibilities of a Sales Back OfficeThe Sales Back Office plays a vital role in ensuring the efficiency and effectiveness of the sales process. Here are the core responsibilities that define this role: Order Processing Data Management Customer Support Reporting and Analysis Coordination with Sales Team Sales Support Tools Management

Hirring for international voice process Minimum 6 month experience into international voice Ctc 3lpa to 4 lpa Location: pune hinjewadiUS process Rotational shift

As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client. Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency. Able to manage difficult customer issues while working in a fast paced environment Determine the reason for delinquency and best course of action to assist our Borrowers. Engage our consumers with the highest level of respect and dignity. Document all collection efforts for each assigned account in accordance with established procedures and compliance policies. Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards. Ensure all accounts in assigned lists are managed accurately and timely. Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound) environment. Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments

As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client. Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency. Able to manage difficult customer issues while working in a fast paced environment Determine the reason for delinquency and best course of action to assist our Borrowers. Engage our consumers with the highest level of respect and dignity. Document all collection efforts for each assigned account in accordance with established procedures and compliance policies. Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards. Ensure all accounts in assigned lists are managed accurately and timely. Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound) environment. Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments

International BPO - Voice Process (US collections process) Position Title - Executive - Customer Service Location Kharadi, Pune Highlights: Best In Market Salaries from 2.4 lakhs up-to 4 lakhs 6 week new hire training program Unlimited Incentive Plan with transparent KRA's Enhance your Analytical/Decision Making & Negotiation skills Cross functional Growth opportunities within 6 months for experienced candidates Free Medical/Life insurance Employee Centric Policies Free Home Pick & Drop Transportation Fixed shifts 8 hour shifts [Including the 45 min break] Free transport [Home pick-up & drop] Profile Summary: As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client. Position requirements: Good English verbal skills required This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am Sunday fixed Off & Alternate Saturday Working Candidates with experience in collections or mortgage services will have an advantage About the Company Credence and its group companies are subject matter experts in the Revenue Cycle and Accounts Receivable Management for Healthcare, Telecommunications, Utilities, Media & entertainment companies. We are 2000+ employees strong who provide exceptional performance thats customer friendly & compliant; and deliver world class results to ensure brand integrity. From our large Fortune 100 clients to over a hundred US Small Business clients, we have helped each of them drive their financial results to new levels by ramping up quickly, reacting immediately, beating deadlines, and overcoming challenges under extreme pressure while delivering Transformational Results!

Customer Support Analyst (International Voice Process)Mandatory: People in Pune only need to Apply (Work from Office), should be comfortable with night shift.Salary 2.74LPA + Cab Facility + Shift AllowanceExcellent communication skillsLooking for Freshers/Graduates/HSC with 6 months of Experience.Btech with at-least 6 months of Experience is EligibleFreshers are welcomeLooking for an Immediate Joiners5 Days of WorkingCab facility AvailableKnowledge and Skills Required:Communication Skills:Excellent communication skills (written and verbal)Ability to communicate correctly and clearly with all customersGood comprehension skills ability to clearly understand and state the issues customers presentAbility to concentrate follow customer's issues without distraction to resolutionGood composition skills ability to compose a grammatically correct, concise, and accurate written responseWork successfully in a team environment as well as independentlyComputer Knowledge/Skills:Ability to use a desktop computer systemExcellent typing skillsJob Types: Full-time, Permanent, FresherSalary: 18,000.00 - 21,000.00 per monthBenefits:Health insuranceProvident FundSchedule:Night shiftSupplemental pay types:Overtime payPerformance bonusShift allowanceYearly bonusEducation:Bachelor's (Required)Language:English (Required)Location:Pune, Maharashtra (Required)Shift availability:Night Shift (Preferred)Work Location: In person

Inform customers about product & services Handle inbound & outbound calls Understand customer's need & solve queries

Female candidate with 1 2 Years of Experience in Service and Sales Co-ordinationCo-ordinating with customers, Service Engineer and Service manager for Service activitiesGood knowledge of preparing service Quotes and Daily / Monthly service reportsShould have Excellent Communication Skills and Convincing PowerCalling, Co-ordination with sales persons, follow ups.Good in Marathi, Hindi & English.Should be able to work with a Team.Good knowledge of MS word and Excel

Must have good communication Verbal and vocal. Must Have Good knowledge about MS Excel and Word and SAP.Ability to Deal and Negotiate with Customer.Able to take actions if need.

Back Office Management, Administrative Task, MS Office, Outlook/Email, Day to Day Activities, Good Communication and interpersonal Skills.

Roles & Responsibility :Recruits and trains customer service or human resources employees.Manages employee schedule.Acts as liaison between clients and company.Answers client and customer questions.Addresses and resolves any issues and complaints.Reports problems and unresolved issues to the manager or director.Writes up reports of client and customer activity or complaints.Presents reports to the company director or manager.Devises ways to improve customer service and client relationships.Schedules meetings with prospective and existing clients.Meets with clients in person when working for a larger company such as a marketing firm.Travels locally for client visits or marketing pitches.Assists customers in a retail setting.Promotes company products and services.Assists associates and account executives in closing sales and bringing in new clients.Assists in designing new promotional materials.Researches consumer base to better serve the needs of the target demographic.Works with marketing and PR department to handle any media appearances.Female Candidate Preferred.

Dear Candidate,We are looking for Back Office Executive at Prasa Infocom & Power Solutions P Ltd Location- Kothrud PuneExperiebce- 2-6 Years CTC- Best in the industryJob profile are as below Assign the calls to Service Engineer and follow up till call closerEnsure Customer Complaints & queries are met urgently, Resolve ComplaintsAnalysing service calls Monitoring call closer ratioCoordination with customer & internal teamPreparation of Quotations of services, Equipment, AMC & SparesData consolidation of Spare & Service ChargesEnsure achievement of Installation, PM & Breakdown calls as per planTrack daily service activity & update reports in SAP Ensure all customers are catered for in a timely mannerRegards,PriyankaPrasa Infocom & Power Solutions P Ltd

required bike for candidates. good knowledge in computer skills

Responsibilities Of Candidates Includes:* Supervise The Housekeeping Services And Ensure The Cleanliness Of Office.* Ensure Maintenance Of Office Discipline.* Assign Duties To Support Staff And Maintain Discipline In The Office.* Maintain Records Of All Contract Employees And Coordinate With Labor Contractors.* Coordinate With Vendors For AMC's Of AC, Generator Etc. Maintain Records And Ensure To Renew AMC's Before Expiration.* Look For Different Vendors To Get The Most Affordable AMC Services.* Call Candidates For Interview And Make Necessary Arrangements For All Types Of Interviews (Face To Face, Telephonic, Etc.)* Maintain & Update Personnel File Of All Employees.* Conduct Induction Program For All New Joinees.* Make Necessary Arrangements For Conducting Training For Employees & Ensure To Take Feedback From Employees.* Collect And Check Attendance Of Employees. Process Salary As Per Schedule.* Ensure Deduction Of All Statutory Compliance & Provide PF/ESI Details To Consultant For Further Process* Maintain And Update All The Records/Reports And Provide To Manager As And When Required.* Arrangement Of Company Events* SERVICE COORDINATION* Along With HR Activities, Candidate Must Have To Handle Our Service Activities Also* Register The Service Calls On Portal And Close The Same* To Prepare Service & AMC Quotation & Negotiate With The Customer* Assign Technicians For Service Calls*Close The Complaints Registered By Customer* Tracking Customer Service Record