Support Technician Job Vacancies in Pune

We are seeking a dedicated Customer Support Executive in Baner, Pune, who will assist customers by providing information and addressing their inquiries. Ideal candidates will have a passion for helping others and good communication skills.Key Responsibilities:- Respond to Customer Inquiries: Handle customer questions via phone ensuring prompt and accurate responses to enhance customer satisfaction.- Provide Product Information: Educate customers about our services, guiding them to make informed choices and resolving any issues they may encounter.- Maintain Customer Records: Log customer interactions in our system, ensuring all information is up to date and easily accessible for future reference.- Resolve Complaints: Work to efficiently resolve any customer complaints by identifying the issue and offering appropriate solutions, while maintaining a positive relationship.- Collaborate with Team: Work closely with other departments to improve service quality and share customer feedback for continuous improvement.Required Skills and Expectations:Applicants should have a minimum education level of 10th pass and should ideally have some experience in customer service, although freshers are welcome to apply. Excellent verbal and written communication skills are essential for this role. Candidates must be able to work effectively within a team and possess strong problem-solving abilities. A friendly and patient demeanor is expected when dealing with customer issues, ensuring a positive experience for every client.

* PART TIME WORK FROM HOME JOB* *Company Name* : TELECONNECT GLOBAL SERVICES *Company Location* : Teleconnect Global Services,Infotech IT Park, Hinjewadi,Pune -411057*Designation* : Customer support executive (CSE)*Gadget required* : Mobile/Laptop/PC*Working hours* : *3-4 hrs in a day ( flexible Timings)*Working days: Monday to Friday*Saturday and Sunday holiday**Salary(* : 15000/-+ INCENTIVES*Identification*: Virtual ID card will be given*3 days process and product related training**NO FEES AND NO INVESTMENT*Join today Regards,HR RECRUITER*TELECONNECT GLOBAL SERVICES*

We are looking for a Remote Support Engineer to join our team in Pune. This role is ideal for recent graduates or those with limited experience. You will provide technical support to clients remotely, helping them resolve issues with software and hardware.**Key Responsibilities:**- **Troubleshoot Technical Issues:** You will diagnose and solve hardware and software problems for clients, ensuring minimal downtime.- **Provide Customer Support:** Engage with clients via phone, email, or chat to support and guide them through technical difficulties.- **Document Issues and Solutions:** Keep thorough records of problems and their resolutions to help improve service quality and build a knowledge base.- **Install and Configure Software:** Assist clients in setting up and configuring their software applications to ensure they operate smoothly.- **Maintain System Performance:** Regularly monitor clients' systems and recommend necessary updates or upgrades to enhance performance.**Required Skills and Expectations:**A diploma in a relevant field is necessary for this position. You should have strong problem-solving skills and the ability to communicate technical information clearly to clients. A basic understanding of computer hardware and software is essential. You should be comfortable working in a fast-paced environment and have a willingness to learn. Patience and a friendly demeanor are important as you will be interacting with clients who may be frustrated with technical issues. Being punctual and reliable is crucial since this is a full-time office job.

Hiring for International Customer Service Voice Process Requires Excellent English Communication SkillsLooking for Immediate JoinersOnly Pune LocationFresher / ExperiencedGraduate / UndergraduateUk / Us / AustralianContact Hr Riya :- 9359182017

We are looking for a dedicated International Voice Process Executive to join our team in Pune. This full-time position is perfect for fresh graduates or those with up to a year of experience. You will be responsible for handling customer queries and providing exceptional service to clients from around the world.Key Responsibilities:- **Customer Interaction**: Communicate with international clients via phone, addressing their inquiries and providing accurate information. Clear communication is essential to ensure customer satisfaction.- **Problem Solving**: Identify customer issues and resolve them efficiently while maintaining a professional demeanor. A strong focus on finding solutions is crucial in this role.- **Documentation**: Maintain records of customer interactions and transactions, ensuring all details are accurately entered into our system. Good organizational skills will help keep processes smooth.- **Feedback Handling**: Listen to customers and gather feedback to improve services. Enhancing customer experience is a key aspect of this position.Required Skills and Expectations:Candidates should have excellent verbal communication skills in English, with the ability to articulate ideas clearly. A friendly and positive attitude is essential to foster good relationships with clients. Strong problem-solving abilities and a willingness to learn are important. Adaptability in a fast-paced environment and teamwork spirit are highly valued. Basic computer skills are necessary to manage customer interactions effectively.

- Coordinate sales activities, including lead generation and follow-ups- Manage sales pipeline, update CRM, and track progress- Assist in preparing sales proposals, quotes, and presentations- Coordinate with teams (production, logistics, service) for customer deliveries- Handle customer queries, escalate issues as needed- Support sales team in achieving targets and expanding business

We are seeking a dedicated Computer Hardware Technician to join our team in Pune. The ideal candidate will possess 1 to 2 years of hands-on experience and a diploma in a related field.**Key Responsibilities:**- **Hardware Installation:** You will install and configure computer hardware, ensuring all components function smoothly and meet performance standards.- **Maintenance and Repair:** Regularly perform checks on hardware to address any issues, offering solutions to restore full functionality promptly.- **Troubleshooting:** Identify hardware malfunctions through diagnostic testing and provide effective remedies to correct any problems discovered.- **Customer Support:** Assist clients with hardware-related inquiries and provide guidance on best practices for maintaining their systems.- **Documentation:** Keep accurate records of installations, repairs, and service interactions to maintain organized reports for future reference.**Required Skills and Expectations:**Candidates must have a solid understanding of computer hardware components and systems. Proficiency in troubleshooting hardware issues is essential. Strong analytical skills will help in diagnosing complex problems effectively. Good communication skills are necessary to interact with clients and team members. Attention to detail is crucial to ensure precision when working on delicate hardware parts. The job requires the ability to work well under pressure and manage time efficiently to meet deadlines. The role is full-time and requires working from the office, so readiness for a structured work environment is essential. Male candidates are preferred for this position.

Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support.

Effective communication skillsKnowledge of CRM systems and proceduresCustomer-focused attitude and the capacity to adjust to and handle various personalitiesExcellent presentation and communication abilitiesPossess a proactive strategy for assistanceThe capacity to adhere to deadlinesProduct knowledgeTime management skills

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Coupa Support L2Technical Expertise:Deep knowledge of Coupa modules including Sourcing, SRM, Procure, Contracts, Catalog, Receipt, Stock Management, and Invoice.Understanding of System Administration, including managing roles, permissions, and configuring approval workflows.Foundational knowledge of architecture such as APIs and SFTP.Familiarity with ERP systems (like SAP or Dynamics) and data exchange/integration processes.Experience with ITSM/Ticketing tools such as ServiceNow or Jira.Domain Knowledge: A strong understanding of standard procurement processes, specifically purchase requisitions, purchase orders, and invoicing.Functional Skills: Ability to create and analyze reports using Coupa Analytics and Excel.Coupa Specialist, Coupa Administrator, Coupa Support, Coupa ConsultantProcure-to-Pay (P2P), Source-to-Pay (S2P), IT Procurement, E-ProcurementAPI Integration, SFTP, ERP Integration, SAP, Microsoft Dynamics, System ConfigurationLevel 2 Support, Functional Support, Workflow Configuration, SIT (System Integration Testing)ServiceNow, Jira, Confluence, Coupa Analytics

As an International Customer Support Executive, you will play a vital role in ensuring our customers receive exceptional service and support. Your main responsibilities will include:- **Responding to Customer Inquiries**: You will answer questions and resolve issues for customers via phone, email, or chat, ensuring they feel valued and understood.- **Providing Product Information**: You will assist customers by giving detailed information about our products and services, helping them make informed decisions.- **Handling Complaints**: If a customer is unhappy, you will listen to their complaints, offer solutions, and follow up until the issue is resolved, maintaining a positive relationship.- **Maintaining Customer Records**: You will input and update customer information in our system accurately, allowing for efficient service and follow-up.- **Coordinating with Other Departments**: When a customers issue requires additional support, you will work with other teams to ensure a swift resolution.To succeed in this role, you should have good communication skills, both written and verbal, and be comfortable working in a fast-paced environment. A strong ability to listen actively and empathize with customers is essential. You should be detail-oriented with strong problem-solving skills and have the drive to help others. Proficiency in English and familiarity with international customer service practices will be advantageous. Previous experience in a customer service role is preferred, but a positive attitude and eagerness to learn are equally important.

Job Description for Service CoordinatorAssessing clients' needs of work.Overseeing the required things to be informed and collected from client regarding work. Explaining to clients how our solutions can resolve their issues. Resolving issues that arise concerning the problems and timely resolution.Answering phone calls and emails.Scheduling appointments for site visit of engineers for clientsMaintaining and tracking day to day clients' service recordsUpdating daily dispatch, e-mails and AMC book in excel. Staying current on new services we develop.Evaluating our services and helping to identify areas of improvement

Job description:Position: Service CoordinatorCompany: Poona Air TechnologiesLocation: Bhosari, PuneDepartment: Service & OperationsCompany OverviewPoona Air Technologies is engaged in providing industrial compressed air solutions, pneumatic systems, and related service support to manufacturing and engineering industries. The company is committed to delivering reliable equipment performance and prompt after-sales service to its clients.Role SummaryThe Service Coordinator will be responsible for managing service operations, coordinating with service engineers, handling customer service requests, and ensuring timely execution of service activities. The role requires strong coordination, communication, and organizational skills.Key ResponsibilitiesReceive and register service complaints and breakdown calls from customersSchedule and assign service engineers for site visitsCoordinate preventive maintenance schedules with clientsFollow up with customers for service feedback and closure confirmationMaintain service records, call logs, and documentationPrepare service reports, job cards, and invoicesCoordinate with the spare parts and stores department for material availabilityMonitor service engineer attendance and field movementEnsure timely billing and collection follow-ups (if required)Maintain proper communication between customers, engineers, and managementEligibility CriteriaAny Graduate (Commerce / Management preferred)13 years of experience in service coordination / back office / operationsExperience in industrial equipment, pneumatic, compressor, or engineering companies preferredGood communication and customer handling skillsBasic knowledge of MS Excel and documentationKey SkillsService CoordinationCustomer HandlingScheduling & PlanningDocumentation & ReportingTeam CoordinationProblem SolvingJob Types: Full-time, PermanentBenefits:Paid sick timeProvident Fund

Required urgently Male / Female. Laptop / Computer / IT repair technician..Location FC Road, Shivaji Nagar, Pune ( Maharashtra )Contact @ 9890008191

We Are Hiring Customer Support (International Voice Process)We are looking for enthusiastic and customer-focused professionals to join our team. If you have strong communication skills and a passion for helping customers, we would love to connect with you.Position: Customer Support International Voice ProcessExperience: 04 YearsQualification: Any Full-Time GraduateWork Mode: Work from Office (Mandatory)Shifts: 247 Rotational Shifts with Weekly OffPrimary Location: BengaluruWalk-in Interviews Available At: Bengaluru, Pune, Hyderabad, and KolkataFreshers are most welcomeKey Responsibilities: Handle customer queries and resolve client issues via calls, chat, and email. Analyze customer concerns and provide effective resolutions. Demonstrate strong problem-solving skills and ownership of customer issues. Ensure a positive customer experience and respect customers time. Manage time effectively and adhere to process guidelines.Requirements: Excellent communication skills in English. Strong analytical and problem-solving abilities. Open to working in a 247 shift environment. Candidate must be fully vaccinated (as per company policy). Interested candidates can apply or share their resumes:Email: barkha.kwalityjobs@gmail.comWhatsApp: +91 9512846484

Day to day handling of operations in cafe

Role - Customer Care Representative for TCS GEM Minimum 6 month Experience required on paper with Excellent English communication(V5)Education criteria - Graduation is mandatory..Salary - 26kDay shift, Sunday fix off

Key Responsibilities:Call Handling:Answer incoming calls promptly and professionally.Make outbound calls as required, following established scripts or protocols.Provide information, answer inquiries, and direct calls to the appropriate individuals or departments.Appointment Scheduling:Schedule and coordinate appointments or meetings based on customer or client requests.Update calendars and ensure accurate information regarding appointments.Customer Service:Address customer inquiries, concerns, and requests with a focus on delivering excellent customer service.Resolve issues or escalate them to the appropriate department for resolution.Communication Coordination:Coordinate communication between internal teams, departments, and external parties.Relay messages, instructions, or information accurately and in a timely manner.Data Entry:Enter relevant information into databases or customer management systems.Maintain accurate and up-to-date records of calls, appointments, and customer interactions.Follow-Up:Conduct follow-up calls to gather feedback, confirm appointments, or ensure customer satisfaction.Document outcomes and update records accordingly.Document Handling:Manage and organize documents related to calls, appointments, and customer interactions.Ensure confidentiality and security of sensitive information.Collaboration:Collaborate with other departments, such as customer support, sales, and administration, to coordinate activities and information flow.Attend meetings to stay informed about organizational updates and changes.Quality Assurance:Monitor and ensure adherence to call handling and communication standards.Provide feedback and suggestions for improving call coordination processes.Qualifications and Skills:High school diploma or equivalent; additional education or training in customer service is a plus.Proven experience in a similar role or a customer service-oriented environment.Excellent verbal communication