Customer Care Job Vacancies in Navi Mumbai

We are looking for a Customer Service Representative in New Panvel, Navi Mumbai, to join our dynamic team. This full-time position is perfect for someone with 1 to 2 years of experience in customer service.nnAs a Customer Service Representative, your key responsibilities will include:nn- Responding to Customer Inquiries: You will answer questions and provide assistance to customers regarding our products and services, ensuring they have a positive experience.nn- Resolving Issues: You will handle and resolve any complaints or issues customers may have, demonstrating patience and empathy in every interaction.nn- Maintaining Records: You will keep accurate records of customer interactions, transactions, and suggestions for improvement, contributing to our overall service quality.nnTo succeed in this role, you should possess strong communication skills and be able to interact clearly and professionally with customers. Additionally, you should have good problem-solving abilities to effectively address customer concerns. nnWe expect you to be a team player who is willing to collaborate with colleagues to provide excellent service. Basic proficiency in using computers and CRM software is necessary to help in managing customer data efficiently. nnIf you are motivated to enhance customer satisfaction and have a passion for helping others, we encourage you to apply for this position in our office.

We are looking for a Customer Support Executive to join our team in Juinagar, Navi Mumbai. If you are a recent graduate or have limited experience, this role is a great opportunity to begin your career in customer service.In this position, you will be responsible for addressing customer inquiries and resolving issues promptly. You'll engage with customers through various channels, providing information and assistance as needed. Your goal will be to ensure a positive customer experience while maintaining the company's standards.Key Responsibilities include:- Responding to customer queries: You will address customer questions and concerns efficiently to provide a satisfactory resolution.- Maintaining customer records: Accurately record customer interactions and follow up on unresolved issues to ensure continued service quality.Required Skills and Expectations:Candidates must be recent graduates with strong communication skills and a friendly demeanor. A commitment to customer satisfaction is crucial. You should be comfortable working from the office in a structured environment. Familiarity with customer support tools or software is preferred but not mandatory.This is a full-time position, with work from the office required. Working hours and additional details about shifts will be communicated during the interview. We appreciate candidates who demonstrate a proactive attitude and a willingness to learn in a dynamic work setting.

JOB VACANCY - BACK OFFICE STAFFDIYA LABS Navi MumbaiWe are looking for a Back Office / Office Administration Staff to support our day-to-day office and client coordination activities.Job Responsibilities:Handling day-to-day back-office and administrative workPreparing and maintaining documents using MS Word & MS ExcelHandling emails and client communicationData entry, maintaining records and preparing reportsCoordinating with clients and external testing laboratoriesBasic telephone communication and follow-upCandidate Requirements:Good working knowledge of MS Excel, MS Word & EmailGood English communication skills - verbal and writtenGood telephone communication skillsBasic computer knowledgeOrganized, responsible and willing to learnFreshers with good computer and communication skills may also applyJob Timing: 10:00 AM to 7:00 PMLocation: Vashi, Navi MumbaiCompany:DIYA LABS - Analytical Testing Services

Job Title: Customer Service Executive - Post Sales & Customer SupportLocation: Pushpak Nagar, Navi MumbaiSalary: 20,000 - 30,000 per monthExperience: 1-2 yearsIndustry: Real EstateEmployment Type: Full-timeJob Summary:We are looking for a Customer Service Executive to handle post-sales customer support for our real estate projects. The candidate will be responsible for managing customer queries, cancellation requests, part-payment follow-ups, documentation, and coordination with internal teams to ensure a smooth customer experience.Key Responsibilities:Handle post-sales customer queries related to bookings, payments, cancellations, and documentation.Coordinate with customers regarding part payments, outstanding amounts, and payment schedules.Manage cancellation requests and coordinate with the concerned departments for further processing.Follow up with customers for pending payments and required documents.Maintain accurate records of customer interactions, payments, requests, and follow-ups.Coordinate with the Sales, Accounts, CRM, and Legal teams for timely resolution of customer issues.Provide regular updates to customers regarding their requests and payment status.Handle customer calls professionally and resolve issues within defined timelines.Maintain strong customer relationships and ensure a positive post-sales experience.Prepare follow-up reports and update customer information in CRM/internal systems.Requirements:1-2 years of experience in customer service, CRM, telecalling, or post-sales support.Experience in the real estate industry will be preferred.Good communication skills in English and Hindi; Marathi will be an advantage.Good follow-up and coordination skills.Basic knowledge of MS Office and CRM systems.Ability to handle customer queries professionally and patiently.Candidates who are target-oriented and comfortable with regular customer follow-ups are preferred.Salary: 20,000 - 30,000 per month, based on experience and skills.Job Location: Pushpak Nagar, Navi MumbaiContact HR Prajakta

We are looking for an International Telecaller to join our team in Vashi, Navi Mumbai. The ideal candidate will have 1 to 3 years of experience in telecalling and be skilled in communicating effectively with clients from various countries.Key Responsibilities:1. Outbound Calling: Make international calls to potential clients, introducing our products and services clearly and persuasively.2. Customer Engagement: Build a good rapport with customers, understanding their needs and responding to inquiries in a professional manner.3. Lead Generation: Identify and create leads through effective communication, ensuring accurate data collection for follow-ups.4. Follow-Up Calls: Conduct follow-up calls with leads to enhance conversion rates and keep the customers informed about our offerings.5. CRM Management: Update and maintain customer information in the CRM system promptly, ensuring data accuracy and integrity.Required Skills and Expectations:Candidates must have a minimum of a 12th-grade education and prior experience in international telecalling. Proficiency in English, along with excellent verbal communication skills, is essential. A good understanding of various cultures will help in effectively engaging with clients. Candidates should be self-motivated, goal-oriented, and capable of managing time efficiently to meet daily targets. A friendly attitude and strong problem-solving capabilities are also crucial for success in this role.

We are looking for a Customer Care Associate to join our team in Navi Mumbai. This entry-level position is ideal for those who are passionate about helping customers and providing excellent service.As a Customer Care Associate, your main responsibilities will include: - Responding to Customer Inquiries: You will handle questions and concerns from customers via phone, email, or chat, ensuring they receive accurate information in a friendly manner.- Resolving Issues: You will assist in troubleshooting problems and provide solutions to enhance customer satisfaction, demonstrating patience and problem-solving skills.- Maintaining Records: You will update customer information and document interactions in our system, ensuring all records are accurate and up-to-date.- Working in a Team: Collaborate with colleagues and other departments to achieve overall business goals while maintaining a positive work environment.The ideal candidate should have strong communication skills, both spoken and written. You should be able to listen carefully to customers and explain solutions clearly. A proactive attitude and the ability to stay calm under pressure are essential. Familiarity with computers and basic software applications will be important for inputting information and retrieving customer data. We welcome candidates with 0 to 1 year of experience, especially recent high school graduates. If you are eager to learn and grow in a customer-focused environment, we encourage you to apply.

As a Customer Care Executive, you will be the voice of the company, assisting customers with their inquiries and providing them with exceptional service. This role is open to fresh graduates who have completed their 12th grade and is a full-time work-from-home position based in Navi Mumbai.Key Responsibilities:- Customer Support: Assist customers via phone, email, or chat, answering their questions and resolving issues with a friendly approach.- Product Knowledge: Gain understanding of our products and services to effectively communicate features and benefits to customers.- Issue Resolution: Identify customer problems and provide solutions promptly, ensuring customer satisfaction and retention.- Feedback Collection: Gather customer feedback and suggestions, reporting them to improve service quality and customer satisfaction.Required Skills and Expectations:Candidates must possess excellent written and verbal communication skills. A patient and empathetic attitude when dealing with customers is essential. Strong problem-solving abilities are expected to tackle a variety of inquiries efficiently. Proficiency in using computers and handling multiple tasks simultaneously is also required. Freshers are welcome, so enthusiasm to learn and a positive attitude are important for success in this role. A willingness to adapt to new processes and technology is essential, as is the ability to work independently in a remote environment.

We are looking for a dedicated and enthusiastic Steward to join our team in Belapur, Navi Mumbai. This full-time role is perfect for individuals with any level of experience, including beginners who have completed their 10th grade.Key responsibilities include:1. Table Setup and Service: Prepare dining areas by setting tables, ensuring clean and organized setups for guests. Serve food and drinks with a friendly attitude to enhance the dining experience.2. Customer Interaction: Greet guests warmly and assist with their needs during meals. Provide timely service and respond to any questions or requests, ensuring a pleasant atmosphere.3. Cleaning and Maintenance: Maintain cleanliness throughout dining and serving areas by clearing tables, washing dishes, and following hygiene standards. Regularly check for any spills or messes to keep the environment safe and welcoming.4. Team Collaboration: Work closely with kitchen staff and fellow stewards to ensure smooth service operations. Communicate effectively with teammates to deliver consistently high-quality service.Required skills and expectations include:- A positive attitude and willingness to learn.- Good communication skills to interact efficiently with customers and team members.- Basic understanding of food safety and hygiene practices.- Ability to work in a fast-paced environment and handle multiple tasks.- Flexibility to work different shifts, including evenings and weekends, as needed.We seek motivated individuals excited about delivering excellent dining experiences to our guests.

Role Overview & RequirementsRole Overview & RequirementsRole: Customer Support Associate (International Voice)Process: Inbound Customer ServiceShift Timings: Rotational Night ShiftsEducation: Graduate OR HSC (12th Pass) qualified What We Are Looking ForCommunication: Exceptional verbal and written English communication skills.Skills: Strong active listening, empathy, and problem-solving abilities to handle international customer queries effectively.Flexibility: Comfortable working in a 24/7 environment with dedicated night shifts.Location: Airoli_ Mindspace

We are looking for a dedicated Customer Care Associate to join our team in Turbhe Midc. In this role, you will be the main point of contact for our customers, helping them with inquiries and ensuring they have a positive experience with our services.Key Responsibilities:- Responding to Customer Queries: Address customer questions via phone, email, or chat, providing clear and accurate information to resolve issues efficiently.- Managing Customer Accounts: Assist customers with account-related inquiries, such as updates, changes, and troubleshooting, ensuring their accounts are managed effectively.- Providing Product Information: Educate customers about our products and services, helping them make informed decisions and enhancing their overall experience.- Handling Complaints: Listen to customer concerns, empathize with their situations, and work towards finding satisfactory solutions to any issues they may face.- Maintaining Records: Keep accurate and detailed records of customer interactions and feedback, contributing to database updates for better service delivery.Required Skills and Expectations:- Strong communication skills are essential for interacting effectively with customers and colleagues.- A proactive attitude and willingness to help are important to ensure customer satisfaction.- Basic computer skills are necessary to navigate systems and record information accurately.- Problem-solving abilities will help in addressing customer concerns swiftly.- A team player mindset is valued as you will collaborate with colleagues to enhance customer service.Candidates with 0 to 3 years of experience are welcome to apply. This is a full-time position based in the office.

We are looking for a proactive and detail oriented Customer Executive Support to assist in freight forwarding operations, logistics. The roles involves shipment coordination, documentation support, Client communication and maintaining operational records to ensure smooth execution of export processes.

As a Back Office Executive, you will play a crucial role in supporting the smooth operations of the company. You will be responsible for various administrative and operational tasks that ensure the business runs efficiently.Key Responsibilities:- Data Entry: Accurately input data into company databases and systems, ensuring information is up-to-date and easily accessible for other teams.- Documentation Management: Organize and maintain physical and digital files, ensuring all documents are properly filed and can be retrieved quickly when needed.- Support Customer Queries: Assist the customer service team in handling inquiries and complaints by providing relevant information and ensuring customer satisfaction.- Report Generation: Create and compile regular reports on various aspects of company performance, helping management make informed decisions based on accurate data.- Inventory Management: Monitor and manage inventory levels by keeping track of stock and assisting in ordering supplies when necessary.Required Skills and Expectations:- Strong organizational skills are essential to manage multiple tasks efficiently while maintaining high attention to detail.- Good communication skills, both verbal and written, will help you interact effectively with colleagues and clients.- Basic knowledge of computers and proficiency in software like MS Office, mainly Excel and Word, are expected.- Ability to work in a team environment, showing a collaborative spirit and willingness to assist others.- A proactive attitude and eagerness to learn will contribute to your success in this role.

We are looking for a Customer Service Executive to join our team in Navi Mumbai. This is an entry-level position suitable for recent graduates with 0 to 2 years of experience. You will play a vital role in assisting our customers and ensuring their needs are met effectively.Key Responsibilities:1. Customer Support: Respond to customer inquiries via phone, email, or chat. Provide accurate information about products and services and resolve any issues they may encounter.2. Problem Solving: Handle customer complaints efficiently and maintain a positive attitude while addressing their concerns. Strive to find the best solutions to enhance customer satisfaction.3. Order Processing: Assist in processing orders and managing customer accounts. Ensure that orders are confirmed and delivered on time, and update customers about their order status.4. Feedback Collection: Gather customer feedback and suggestions. This will help improve our services and products, contributing to overall customer satisfaction.5. Team Collaboration: Work closely with team members and other departments to create a seamless customer service experience. Communicate effectively to share customer insights.Required Skills and Expectations:Candidates should possess excellent communication skills in English and the local language. A polite and professional approach when dealing with customers is essential. Basic computer skills, including familiarity with software tools and email communication, are required. A positive attitude, willingness to learn, and ability to work in a team are highly valued. A graduate degree is necessary to apply for this position.

Qualification: Minimum HSC Pass / Graduate (Freshers can apply)Experience: Freshers welcomeCommunication: Average to Good English communication (Local languages preferred; South Indian languages added advantage)Shift: Day Rotational ShiftWeek Off: Rotation

We are looking for a dedicated Customer Care Executive to join our team in Ghansoli. The ideal candidate will have 3 to 9 years of experience and a strong desire to provide excellent customer service.Key Responsibilities:- Respond to Customer Inquiries: Handle incoming calls and messages from customers, providing accurate information and addressing their concerns in a friendly manner.- Resolve Issues: Identify and resolve customer problems efficiently, ensuring their satisfaction and maintaining a positive company image.- Maintain Customer Records: Keep detailed records of interactions with customers, including complaints, inquiries, and follow-ups, to ensure effective communication.- Provide Product Information: Educate customers on our products and services, helping them make informed decisions based on their needs.- Collaborate with Teams: Work closely with various departments to ensure that customer feedback is relayed and improvements are made based on their inputs.Required Skills and Expectations:Candidates must possess excellent communication skills, both verbal and written, to interact effectively with customers. Strong problem-solving abilities are essential for addressing customer issues promptly. A patient and empathetic attitude is necessary when dealing with customer complaints. Proficiency in computer usage and familiarization with customer relationship management (CRM) software is expected. Attention to detail is crucial for maintaining accurate records. Applicants should be comfortable working in a team environment and be flexible to adapt to changing demands. Experience in a customer service role is highly valued.

Role: Customer Support Executive (Voice & Chat) Location: Navi Mumbai Shift: Rotational 5 Days Working 2 Rotational Offs Perks: Both Side Cab Facility

Job SummaryWe are looking for a dynamic and enthusiastic Contact Center Executive with excellent English communication skills to join our team. The ideal candidate should be confident in speaking with customers, generating leads, promoting products and services, addressing customer queries, and maintaining long-term customer relationships while achieving sales targets.Key ResponsibilitiesMake outbound calls to prospective and existing customers.Handle inbound customer inquiries in a professional and courteous manner.Explain company products and services clearly and effectively.Generate, qualify, and convert leads into sales opportunities.Build and maintain strong customer relationships through regular follow-ups.Understand customer requirements and recommend suitable solutions.Handle customer objections professionally and close sales effectively.Maintain accurate records of customer interactions in the CRM system.Meet daily, weekly, and monthly calling and sales targets.Coordinate with internal departments to ensure prompt customer support.Follow company policies and maintain high standards of customer service.Stay updated on product knowledge, pricing, and promotional offers.Required SkillsExcellent verbal and written communication skills in English.Strong interpersonal and relationship-building abilities.Confident telephone etiquette and customer-handling skills.Strong persuasion, negotiation, and objection-handling skills.Ability to work under pressure and achieve sales targets.Good listening and problem-solving abilities.Basic knowledge of CRM software and MS Office.Positive attitude, self-motivated, and quick learner.Ability to multitask and manage time efficiently.QualificationsGraduate in any discipline (preferred).Minimum 1-3 years of experience in Telecalling, Telesales, Customer Support, or a similar role.Freshers with excellent English communication skills may also apply.Preferred ExperienceExperience in Banking, Financial Services, Insurance (BFSI), Investments, Loans, Mutual Funds, Insurance, or other financial products will be an added advantage.Experience in lead generation, customer retention, and sales conversion is preferred.

Hiring for 50 Customer Service Jobs in Kolhapur, Maharashtra, for Freshers,Required Educational Qualification is : Higher Secondary, Other Bachelor Degree with Good knowledge in Customer Relationship,Customer Care,Customer Support,Customer Management etc.

JOB VACANCY FOR CUSTOMER SERVICE EXECUTIVE (MALE / FEMALE) AT THANE LOCATIONJob Description -We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.Roles and Responsibilities - Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the team.Conducting quality assurance surveys with customers and providing feedback to the staff.Possessing excellent product knowledge to enhance customer support.Maintaining a pleasant working environment for your team.Requirements - A bachelors degree in administration or a related field.A minimum of 3 years experience.Excellent interpersonal and written and oral communication skills.Ability to lead a team.Knowledge of CRM systems.Computer skills.Knowledge of mediation and conflict resolution techniques is preferable.

Job Openings for 50 Customer Communication Jobs for Freshers in Thane, Maharashtra,Airoli, Navi Mumbai, Maharashtra,customer care,Communication Skills, having Educational qualification of : Higher Secondary, Other Bachelor Degree with Good knowledge in customer care,Communication Skills etc.