Customer Care Consultant Job Vacancies in Pune

We are looking for a Customer Consultant to join our team in Viman Nagar. In this role, you will be the first point of contact for our customers, helping them with their inquiries and providing assistance to enhance their experience with our services. **Key Responsibilities:**- **Customer Interaction:** Engage with customers in person or over the phone to address their questions or concerns effectively.- **Problem Resolution:** Identify customer issues and provide timely solutions, ensuring customer satisfaction and a positive experience.- **Product Knowledge:** Stay informed about our products and services to accurately inform customers and promote features that may benefit them.- **Documentation:** Maintain accurate records of customer interactions, feedback, and inquiries to help improve our services.- **Feedback Collection:** Gather customer feedback to understand their needs and share insights with the team to enhance service delivery.**Required Skills and Expectations:**Candidates should have a positive attitude and excellent communication skills, both verbal and written. You should be friendly and approachable, with a strong desire to help others. Basic computer skills are necessary to enter and manage customer information. The ideal candidate should be a quick learner, capable of understanding our products and services to assist customers effectively. A commitment to teamwork and a willingness to adapt to changing environments are also essential for success in this role.

Job Openings for 2 Customer Care Consultant Jobs with minimum 3 Years Experience in Dhankawadi, Pune,Complaint Handling,Resolution Counsellor, having Educational qualification of : Other Bachelor Degree with Good knowledge in Complaint Handling,Resolution Counsellor etc.

Handling Inside sale activities. Warranty-related issues to resolve on time of all customers. Handling for demo material which is issued to employees. Making weekly report and send to all Sales Engineers. Material follow up with HQ. Dispatch related queries for export shipments. Arranging materials to customers on time. Maintain sales orders data in the system

Mandatory : Two-Wheeler & Driving License Ability to build strong relationships with hiring managers and candidates Strong organizational and time management skills Excellent problem-solving and decision-making skills Excellent communication and interpersonal skills Developing own Network of Suitable Candidates Should have strong sourcing skill Convincing skill, People ManagementNo joining fees is taken.Attendance bonus is given to employees if no leave taken by the employee.Petrol is given to the candidatesEvery Sunday is holidayFestival Leaves are also allotted

Oracle Utilities CC&B Consultant (Customer Care & Billing) Overall 3 to 12 years of total IT experience with 10+ years experience in Utilities with Oracle UGBU expertise. Must have experiencing of working as a Solution Architect in Oracle CC&B, MDM, C2M, WAM, CSS applications Must have experience of at least 3-4 full lifecycle implementations Implementation projects in Oracle Utilities Having an experience in SOA based integration of OUAF products will be an additional advantage. Sound knowledge of Oracle Utility Analytics Hands-on experience in leading pre-sales efforts Experience of working in onsite-offshore model Will be responsible for developing client specific solutioning and flawless delivery Should bring in thought leadership and innovations as per client requirements, developing specific solutions, automations and RPA Act as a mentor to the team and ensure proactive employee engagement Excellent communication skills and a dynamic personality to connect with the Senior Management Willing to travel on short and long-term assignments Duties: Support customer/prospect discovery calls and presents the LTI operational value proposition Design customer specific solutions with Oracle UGBU applications Create the operational solution, customizing as necessary, to balance the needs of the solution, customer, and LTI Act as a technical liaison between Sales & Bid management team & Customers Willing to travel on short and long-term assignments

International voice process no chargesRoles and ResponsibilitiesAs an Executive - Customer Service, you will be responsible to communicate with consumers ofhealthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.Desired Candidate ProfileGood English verbal skills requiredThis job requires you to work US shifts scheduled between 5:30 pm & 10:30 am Sunday fixed Off & Alternate Saturday WorkingCandidates with experience in collections or mortgage services will have an advantagePerks and BenefitsBest In Market Salaries from 2.4 lakhs up-to 4 lakhs6 week new hire training programUnlimited Incentive Plan with transparent KRA'sEnhance your Analytical/Decision Making & Negotiation skillsCross functional Growth opportunities within 6 months for experienced candidatesFree Medical/Life insuranceEmployee Centric PoliciesFree Home Pick & Drop TransportationFixed shifts 8 hour shifts [Including the 45 min break]Free transport [Home pick-up & drop]

Handling customer issue, query solving, out bound calling

Managing relationships with hotel by providing high level of customer service.Serving as an intermediate between hotels and customers.Answering any incoming requests and questions from customers.Acting as a liaison with the appropriate departments in order to resolve problem or obtain necessary.

Job Description The job duties of an Relationship Manager include:- Responsible for generating sales with existing customers and developing opportunities with new customers within assigned territory- Schedule and conduct weekly sales meetings and achieving targets- Liaising between customers and the company for up-to-date status of service, pricing and new product release launches.- Report on sales activities to senior management- Reaching the targets and goals set for your area-Establishing, maintaining and expanding your customer base-Increasing business opportunities through various routes to market-Compiling and analyzing sales figures- Collecting customer feedback and market research-Keeping up to date with products and competitors

Description: Summary: The main function of a Technical Support Analyst is to provide 3rd line or specialist support to computer system users. The Support Analyst is responsible for providing support to server infrastructure, LAN WAN networks and VMWare by answering questions or resolving problems in person, via telephone or from a remote location. Job Responsibilities: Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a high complexity Consult on server/network/application problems and provide suitable solutions Enter commands and observe system functioning to verify correct operations and detect errors Maintain full documentation of communication transactions, problems and remedial actions taken, or other solution activities Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support Skills: Excellent communication and interpersonal skills Strong knowledge of procedures used for installations, modification, maintenance and repair of IT hardware and softwareExperience/Education: Bachelor's degree in computer related field or equivalent training required Verbal and written communication skills, problem solving skills, customer service and interpersonal skills Basic ability to work independently and manage ones time Experience in 3rd line or specialist support Experience in Hyper-v or VMWare support Experience supporting Microsoft 365, Active Directory, Windows 10, Strong network experience 2 to 4 years experience

required bike for candidates. good knowledge in computer skills

- Make Outgoing Cold Calls To Customers.- Inbound / Outbound Both Calls Handle.- Can Be On Phone For A Long Time And Familiar Using Dialer Systems- Must Have Computer Knowledge Of Excel , Google Sheet , Email Drafting.- Must Have Typing Speed Of 30 Wpm.- Good Communication Skills.