Support Executive Jobs

We are looking for a Customer Support Executive to join our team in Ahmedabad. This position is ideal for individuals who enjoy helping customers and solving problems. You will play a crucial role in ensuring customer satisfaction.Key Responsibilities:- Respond to Customer Inquiries: Address questions and concerns from customers via phone, email, or chat promptly and professionally.- Provide Product Information: Assist customers in understanding our products and services, guiding them on how to use them effectively.- Resolve Issues: Identify and troubleshoot customer issues, providing solutions or escalating them to the appropriate department when necessary.- Maintain Records: Keep detailed records of customer interactions and transactions to ensure accurate follow-up and to improve our service.- Gather Customer Feedback: Collect and document customer feedback to help improve services and product offerings.Required Skills and Expectations:- Communication Skills: Effective verbal and written communication skills are necessary to interact with customers clearly and professionally.- Problem-Solving Ability: You should be able to think critically to find solutions to customer problems quickly.- Customer Orientation: A strong desire to help customers and enhance their experience is essential in this role.- Team Player: Ability to work collaboratively with team members, sharing information effectively to resolve customer issues.- Basic Computer Skills: Familiarity with office software and customer support tools will help you in managing inquiries efficiently.Candidates with 0 to 3 years of experience and a minimum of a 12th-grade education are welcome to apply for this full-time position that requires working in the office.

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in Ahmedabad. This role is ideal for individuals who enjoy helping others and are eager to grow in the customer service field. Candidates with 0 to 3 years of experience, including freshers, are welcome to apply. Key Responsibilities:- Customer Interaction: Engage with customers via phone, email, and chat to address inquiries and provide solutions promptly, ensuring a high level of satisfaction.- Issue Resolution: Identify customer issues and handle them effectively. This involves troubleshooting complaints or requests and ensuring that problems are resolved efficiently.- Product Knowledge: Maintain in-depth knowledge of the company's products and services to offer accurate information and help customers understand usage.- Documentation: Keep accurate records of customer interactions, feedback, and complaints to track issues and improve service quality.- Team Collaboration: Work closely with team members to share insights and improve overall customer experience and support processes.Required Skills and Expectations:Candidates should possess excellent communication skills, both verbal and written, to effectively interact with customers. A friendly and patient demeanor is essential, as it helps to create a positive environment. Basic computer skills and familiarity with customer support software are also important. We expect applicants to be detail-oriented, with strong problem-solving abilities to address customer needs efficiently. A willingness to learn and adapt in a fast-paced environment will be beneficial for success in this role.

Position: Chat Process ExecutiveDepartment: Customer SupportExperience: 2 - 3 YearsEmployment Type: Full-TimeLocation: Perungudi, ChennaiJob SummaryWe are looking for a Chat Support Executive - Chat Process to provide technical assistance to customers through live chat. The candidate will be responsible for understanding customer issues, troubleshooting basic technical problems, providing accurate solutions, and ensuring a positive customer experience.Key Responsibilities- Handle customer technical queries through live chat in a professional and timely manner.- Understand customer concerns and identify the root cause of technical issues.- Provide step-by-step troubleshooting and appropriate solutions through chat.- Assist customers with product/service-related technical issues.- Follow predefined troubleshooting procedures, scripts, and Standard Operating Procedures (SOPs).- Escalate complex or unresolved issues to the appropriate technical team.- Maintain accurate records of customer interactions and issue resolutions.- Follow up on pending or escalated issues whenever required.- Maintain proper chat etiquette, professionalism, and customer-friendly communication.- Meet defined AHT, FCR, CSAT, quality, productivity, and response-time targets.Required Skills & Qualifications- 6 months - 3 years of experience in Technical Support, Chat Support, Customer Support, or IT Support.- Good written communication skills in English.- Basic knowledge of computers, operating systems, internet, and common technical troubleshooting.- Good typing speed and accuracy. (Avg 30 WPM)- Ability to multitask and handle multiple chat interactions when required.- Customer-focused attitude with good patience and professionalism.- Willingness to work in rotational shifts, if required.

As an Email Support Executive, you will play a crucial role in assisting customers through email communication. Your primary responsibility will be to ensure customer satisfaction by providing accurate and timely responses to their inquiries.- Respond to Customer Emails: You will handle incoming emails from customers, providing them with the necessary information and assistance related to their queries or issues.- Resolve Issues Promptly: Quick resolution of customer problems is vital. You will need to understand their concerns and offer effective solutions to enhance their experience.- Maintain Records: Keeping track of customer interactions and resolutions is essential. You will document every email exchange in our system for future reference and quality assurance.- Collaborate with Team Members: Working closely with fellow team members and other departments will help in addressing complex issues that require input from multiple sources.- Provide Feedback: You will share insights about customer interactions with the team to improve our processes and enhance the overall customer experience.To succeed in this role, you should have excellent written communication skills to convey information clearly. Attention to detail is crucial, as accurate responses build trust with customers. A basic understanding of email etiquette and a proactive attitude towards problem-solving are also important. Being comfortable with working independently in a remote environment and having basic computer skills will further contribute to your effectiveness in this position.

We are seeking a Customer Care Executive to join our dynamic team in Nashik. This is a full-time position ideal for individuals with little to no experience who are eager to start their careers in customer service. You will be responsible for enhancing customer satisfaction by providing exceptional service.Key Responsibilities:- Respond to Customer Inquiries: Handle incoming calls and messages from customers, addressing their questions or concerns promptly and effectively.- Provide Product Information: Educate customers about our products or services, ensuring they have the necessary information to make informed decisions.- Resolve Complaints: Actively listen to customer complaints, work to understand their issues, and provide appropriate solutions in a timely manner.- Maintain Customer Records: Accurately document customer interactions and transactions in our system to ensure reliable follow-up and record-keeping.- Collaborate with Teams: Work closely with different teams to resolve customer issues and improve service delivery, providing input on customer feedback.Required Skills and Expectations:- Excellent Communication Skills: Strong verbal and written communication abilities are essential for effectively interacting with customers.- Customer-focused Mindset: A genuine desire to help and serve customers to ensure their experience is positive.- Problem-solving Abilities: Capability to think critically and address challenges creatively while remaining calm under pressure.- Basic Computer Skills: Familiarity with computers and software for documentation and communication purposes.- Team Player: Willingness to work collaboratively with others and contribute to a positive team environment. This role is a great opportunity for anyone looking to develop their career in customer service within a supportive team.

Job Title: Production SupervisorDepartment: Operations / ManufacturingReports To: Production Manager / Plant ManagerPosition SummaryThe Production Supervisor oversees daily shop-floor operations to ensure manufacturing schedules, output targets, quality standards, and safety protocols are met efficiently. This role leads shift operators and machine technicians, driving continuous improvement while managing resource allocation on the factory floor.Key ResponsibilitiesShift Operations & Scheduling: Plan, assign, and direct shift personnel across machining and assembly lines to fulfill production orders on schedule.Shop-Floor Safety: Enforce EHS (Environmental, Health, and Safety) compliance, conduct daily tool-box talks, and ensure all machine safeguards and PPE rules are followed.Output & Efficiency: Monitor hourly output, machine uptime, and Overall Equipment Effectiveness (OEE); address line bottlenecks and minimize unplanned downtime.Quality Standard Enforcement: Ensure operator self-inspections, process controls, and standard operating procedures (SOPs) are followed to limit scrap, rework, and defects.Team Leadership & Workforce Planning: Manage operator attendance, cross-train crew members, evaluate performance, and address line discipline or resource gaps.Material & Inventory Tracking: Coordinate with store and logistics teams to maintain adequate raw material feed, tooling, and staged work-in-progress (WIP) inventories.Continuous Improvement: Participate in 5S audits, root-cause troubleshooting for production delays, and Kaizen initiatives to optimize workflow and reduce operational waste.

As a CRM Executive, you will play a vital role in managing customer relationships and supporting business growth in our office located in Indore. Your responsibilities will include:- Maintaining Customer Database: Regularly update and manage customer information to ensure accurate records for effective communication and analysis.- Customer Interaction Management: Engage with customers through various channels to address inquiries, gather feedback, and ensure a positive experience with our services.- Data Analysis and Reporting: Analyze customer data to identify trends and patterns, and prepare reports that provide insights for improving customer satisfaction and retention.- Support Marketing Initiatives: Collaborate with marketing teams to execute campaigns, ensuring that customer segmentation is effective based on CRM data.- Problem Resolution: Handle customer complaints and issues promptly, working towards a resolution that enhances customer loyalty and trust.To excel in this role, you should possess strong communication skills, both verbal and written, to interact effectively with customers and internal teams. A basic understanding of CRM software and data management is essential. You should be detail-oriented to maintain accurate records and capable of analyzing data to support strategic decisions. Additionally, having a customer-centric mindset and being proactive in addressing customer needs are crucial qualities for success in this role. Prior experience in customer relationship management or related fields is highly valued.

Role and Responsibilities:Role OverviewAs a Client Servicing Manager, you will be the primary liaison between clients and internal teams, ensuring the seamless execution of corporate events. Your role encompasses understanding client needs, coordinating event logistics, managing budgets, and delivering exceptional experiences that align with client objectives. Building and maintaining long-lasting business relationships with clients Communicating with clients via phone calls, emails, or in-person regularly Preparing project/event/stall proposal Identifying and resolving client Requirements and queries as per priority Maintaining a detailed and accurate record of all clients project details and communications in proper format Ensuring to respond to client queries in a professional and timely manner Assisting in the hiring process and providing necessary guidance to the team members and new recruits for event-to-event basis Providing clients with relevant information on the project and services offered by the company in prescribed format Helping achieving the best image of the company in front of the client Being present and performing on-site visits during the event Drafting and negotiating the terms and conditions mentioned in the proposals Vendor & Stakeholder Management: Identify and liaise with vendors and suppliers to secure necessary resources for events. Negotiate contracts and manage relationships to ensure quality and cost-effectiveness. Post-Event Analysis & Reporting: Gather client feedback, analyze event performance, and prepare reports to assess success and identify areas for improvement. Basic Requirements Always Well dressed and presentable Familiarity with MS office software and Power Point effectively. Excellent communication and interpersonal skills Good time management and organizational skills Strong analytical and problem-solving skills Deadline-driven and highly motivated individual Ability to maintain a calm composure in stressful situations Good listening skills Ability to work independently and collaboratively Ability to offer excellent customer serviceExperience and Expectation:3+ year experience in the similar profileShould have interest to build career In corporate event industry.

ROLE OVERVIEW:We are looking for confident and result-oriented AI Business Development Executives who can identify Ideal Customer Profiles (ICPs), generate and prospect qualified leads, reach out to potential customers, understand their business requirements, explain Dakini AI's AI Voice and automation solutions, schedule product demonstrations, and convert qualified prospects into customers. The role requires candidates to independently research target markets, identify potential businesses and decision-makers, build their own sales pipeline, and manage prospects from initial outreach through conversion. This role combines lead generation, business development, sales, and an understanding of AI products, and is suited for candidates interested in AI, technology, sales, market research, prospecting, and customer engagement.KEY RESPONSIBILITIES:Generate and qualify B2B leads through phone calls, WhatsApp and other channels.Communicate with prospective customers and business decision-makers.Understand customer requirements and identify relevant AI use cases.Explain Dakini AI's Voice AI and automation solutions in simple business language.Schedule product demonstrations with qualified prospects.Follow up consistently with leads and prospects.Maintain accurate lead and customer information in the CRM.Track sales activities, follow-ups and pipeline updates.Build and maintain professional relationships with potential customers.Work toward lead-conversion and customer-acquisition targets.Learn Dakini AI products and continuously improve AI and product knowledge.Collaborate with the team to improve sales processes and customer acquisition.CANDIDATE REQUIREMENTS:Eligibility: final-year students and candidates who have already completed their degree are welcome to applyEnglish: strong spoken and written communication skills required.Hindi: knowledge of Hindi is an added advantage.Strong interpersonal and customer communication skills.Confidence in speaking with customers over phone calls.Good convincing, presentation and relationship-building ability.Sales-oriented and result-driven attitude.Interest in Artificial Intelligence, technology, sales and business development.Work arrangement: starts Work From Home; may transition to the Chennai office later based on business requirements.Benefits:Work from homeLanguage:Hindi (Preferred)Work Location: Hybrid remote in Kolathur, Chennai, Tamil Nadu

We are looking for a responsible and motivated Office Executive to manage office coordination as well as service and clinical support activities for our medical device business.Key Responsibilities1. Handle day-to-day office operations and documentation.2. Coordinate with hospitals, doctors, dealers and customers.3. Provide services and clinical suppport during surgeries /cases as required.4. Ensure timely availability and delivery of implants/instruments.5. Maintain stock, inventory and service records.6. Coordinate for instrument sets, dispatches and returns.7. Handle order processing, billing and follow-ups.8. Prepare daily/weekly reports and maintain records.9. Travel to hospitals for case support whenever required.10. Coordinate with the sales and operations team for smooth business activities.

We are looking for a Customer Care Executive based in Delhi NCR to provide exceptional support to our customers. This role is ideal for fresh graduates who have completed their 12th grade and are eager to begin their career in customer service.Key Responsibilities:- Respond to Customer Inquiries: Handle incoming calls, emails, and chats to assist customers with their questions and concerns promptly and professionally.- Provide Product Information: Educate customers about our products and services, ensuring they have the necessary information to make informed decisions.- Resolve Issues: Address and resolve customer complaints effectively to enhance satisfaction and maintain a positive relationship with our clientele.- Document Interactions: Maintain accurate records of customer interactions and feedback to help improve our service and identify trends.- Collaborate with Team Members: Work closely with team members to share insights and suggest improvements for customer service processes.Required Skills and Expectations:Candidates must possess excellent verbal communication skills in English, allowing them to interact clearly and courteously with customers. Strong listening skills are essential to understand customer needs and ensure appropriate solutions are provided. A friendly demeanor is necessary to create a welcoming atmosphere for customers. Candidates should be comfortable using computers and navigating various software applications. Punctuality and reliability are crucial, as this is a full-time work-from-home position. We seek passionate individuals committed to delivering a positive customer experience.

Job DescriptionWe are looking for a CRM Executive who will be responsible for managing customer relationships, handling customer queries, ensuring timely follow-ups, and maintaining accurate customer records.Key Responsibilities. Manage and update customer information in the CRM system.. Handle customer enquiries, complaints, and requests professionally.. Follow up with customers through calls, emails, and WhatsApp.. Maintain strong relationships with existing and potential customers.. Coordinate with the Sales, Marketing, and Operations teams.. Track leads, customer interactions, follow-ups, and conversions.. Ensure timely resolution of customer issues.. Monitor customer satisfaction and support customer retention.. Prepare daily, weekly, and monthly CRM reports.. Maintain accurate and confidential customer records.Required Skills. Excellent communication and interpersonal skills.. Good customer-handling and follow-up skills.. Basic knowledge of CRM software and MS Office.. Strong organizational and problem-solving abilities.. Ability to work independently and as part of a team.. Customer-focused and positive attitude.Key SkillsCustomer Relationship Management Customer Service Follow-up Communication CRM Software Lead Management Reporting Coordination

Monitor accounts to identify outstanding debts. Having experience in Paydays. Investigate historical data for each debt or billFind and contact clients to ask about their overdue paymentsTake actions to encourage timely debt paymentsProcess payments and refundsResolve billing and customer credit issuesUpdate account status records and collection effortsReport on collection activity and accounts receivable status

We are looking for a Caf Staff member for our outlet in Serampore, Manicktala.Salary: 10,000/monthQualification: Minimum 12th PassExperience: Candidates with experience in cake shops, cafs, QSRs or food outlets such as Mio Amore, HFC, etc. will be preferred.Responsibilities:Customer handling and order takingBilling/cash counter supportFood and bakery product serving/packingMaintaining cleanliness and hygieneAssisting in daily caf operationsWorking: 6 days/week, 9 hours/day, rotational shiftsSelection: One-day interview + 1-week trial periodLocation Preference: Candidates residing in or around Serampore, Rishra, Sheoraphuli will be preferred.

Position: Technical Support Executive(Chat Process)Department: Technical Support / Customer SupportExperience: 6 Months - 3 YearsEmployment Type: Full-TimeLocation: Perungudi, ChennaiJob SummaryWe are looking for a Technical Support Executive - Chat Process to provide technical assistance to customers through live chat. The candidate will be responsible for understanding customer issues, troubleshooting basic technical problems, providing accurate solutions, and ensuring a positive customer experience.Key Responsibilities- Handle customer technical queries through live chat in a professional and timely manner.- Understand customer concerns and identify the root cause of technical issues.- Provide step-by-step troubleshooting and appropriate solutions through chat.- Assist customers with product/service-related technical issues.- Follow predefined troubleshooting procedures, scripts, and Standard Operating Procedures (SOPs).- Escalate complex or unresolved issues to the appropriate technical team.- Maintain accurate records of customer interactions and issue resolutions.- Follow up on pending or escalated issues whenever required.- Maintain proper chat etiquette, professionalism, and customer-friendly communication.- Meet defined AHT, FCR, CSAT, quality, productivity, and response-time targets.Required Skills & Qualifications- 6 months - 3 years of experience in Technical Support, Chat Support, Customer Support, or IT Support.- Good written communication skills in English.- Basic knowledge of computers, operating systems, internet, and common technical troubleshooting.- Good typing speed and accuracy. (Avg 30 WPM)- Ability to multitask and handle multiple chat interactions when required.- Customer-focused attitude with good patience and professionalism.- Willingness to work in rotational shifts, if required.

Key ResponsibilitiesIdentify and develop new business opportunities through field visits, networking, referrals, and market research.Meet prospective customers to understand their requirements and present suitable products or services.Generate leads and convert them into sales opportunities.Build and maintain strong relationships with existing and potential customers.Prepare and present quotations, proposals, and sales agreements.Negotiate pricing and close sales deals effectively.Achieve assigned sales targets and KPIs.Conduct regular follow-ups with customers to ensure satisfaction and repeat business.Maintain accurate records of customer interactions, sales activities, and pipeline updates in CRM systems.Coordinate with internal teams to ensure timely order processing and service delivery.Monitor market trends, customer feedback, and competitor activities.Participate in promotional campaigns, exhibitions, and sales events.

We are looking for a Senior Customer Support Executive to join our team in Nashik. In this role, you will be responsible for providing high-quality customer support and ensuring customer satisfaction.Key Responsibilities:- Respond to Customer Inquiries: Handle incoming calls, emails, and chats by addressing customer questions and issues promptly to maintain high service standards.- Resolve Customer Issues: Investigate and troubleshoot customer problems, providing effective solutions while keeping the customer informed throughout the process.- Maintain Customer Records: Update and manage customer information in our systems accurately to ensure easy access to customer history and service requests.- Collaborate with Teams: Work closely with other departments, such as sales and technical support, to facilitate seamless service and resolve complex customer concerns quickly.- Training New Team Members: Assist in training and mentoring new staff, sharing knowledge and best practices to help them excel in their roles.Required Skills and Expectations:- You should have 2 to 3 years of experience in a customer support role, demonstrating your ability to handle customer interactions effectively.- Strong communication skills, both verbal and written, are essential for conveying information clearly and professionally to customers.- Problem-solving abilities are crucial, allowing you to assess situations, identify issues, and propose effective solutions.- Familiarity with customer support software and tools is important to efficiently manage customer inquiries and track service requests.- A positive attitude and patience are expected, as you will be dealing with diverse customer needs and challenges daily.

Key ResponsibilitiesIdentify and pursue new business opportunities to generate sales.Develop and maintain strong relationships with existing and prospective customers.Present, promote, and sell products or services to customers.Understand customer requirements and recommend suitable solutions.Prepare and deliver sales presentations, proposals, and quotations.Negotiate contracts and close sales deals effectively.Meet or exceed monthly, quarterly, and annual sales targets.Maintain accurate records of sales activities, customer interactions, and transactions in CRM systems.Coordinate with marketing, customer support, and operations teams to ensure customer satisfaction.Monitor market trends, competitor activities, and customer feedback.

As an Airport Supervisor in Kohima, India, you will oversee daily airport operations to ensure safety, efficiency, and customer satisfaction. This role requires a keen eye for detail and excellent communication skills.Key Responsibilities: - Monitor Daily Operations: Ensure all airport processes run smoothly, including passenger check-in, baggage handling, and security procedures. - Staff Management: Coordinate and supervise airport staff, providing guidance and support as needed to maintain a productive work environment. - Customer Service: Address passenger inquiries and concerns promptly to enhance their travel experience, resolving issues as they arise. - Safety Enforcement: Ensure adherence to all safety regulations and protocols, conducting regular inspections to maintain a secure environment. - Reporting and Documentation: Prepare reports on daily activities, incidents, and operational issues to keep management informed of airport status.Required Skills and Expectations: Candidates should have at least a 12th-grade education and possess strong organizational abilities. Good verbal and written communication skills are essential for interacting with staff and passengers. Attention to detail is crucial for monitoring operations and ensuring safety. Candidates should be able to work in a fast-paced environment and demonstrate problem-solving skills. Previous experience is not required, but a willingness to learn and adapt is important.

We are looking for an Airport Supervisor in Dumka, India, who will help manage airport operations. This role is suitable for individuals with little to no experience and requires at least a 10th-grade education. Key responsibilities include overseeing daily airport activities, coordinating with staff, and ensuring smooth passenger experiences. You will be expected to monitor the airport environment for safety and security, addressing any issues that arise promptly. Additionally, you will communicate with airline personnel and other airport departments to maintain efficient operations.In this role, attention to detail is essential. You should be able to multitask and stay organized, especially during busy times. Good communication skills are necessary to interact effectively with passengers, staff, and management. Problem-solving skills will help you resolve any operational challenges. A positive attitude is important, as you will be representing the airport and ensuring a pleasant experience for travelers.The ideal candidate will be reliable, capable of working under pressure, and willing to learn about airport operations. Basic knowledge of safety regulations and protocols is a plus. A strong work ethic and the ability to work as part of a team will also be beneficial in this position. Overall, we seek a dedicated individual ready to contribute to a positive airport environment.

As an IT Support Executive, you will play a key role in assisting users with their technology needs and resolving various IT issues.Key Responsibilities:- User Support: Provide direct technical support to staff, helping them with issues related to hardware, software, and network connectivity.- Troubleshooting: Diagnose and resolve problems efficiently, ensuring minimal disruption to daily operations. This includes both onsite and remote support.- System Maintenance: Perform regular checks and maintenance on IT equipment and infrastructure to ensure optimal performance.- Documentation: Maintain accurate records of support requests and resolutions in the ticketing system to track issues and improve future responses.- Equipment Setup: Assist in setting up new computers and peripherals, ensuring all systems are configured appropriately for user needs.- Training: Educate users on IT policies and best practices to enhance their knowledge and improve security protocols.Required Skills and Expectations:- Technical Knowledge: A basic understanding of computer systems, networks, and troubleshooting methodologies is essential. Familiarity with various operating systems and software applications is a plus.- Communication Skills: Strong verbal and written communication abilities to effectively explain technical information to non-technical users.- Problem-Solving Skills: Ability to think critically and analyze issues to find practical solutions quickly.- Team Player: Willingness to collaborate with colleagues and contribute to a positive work environment.- Adaptability: Must be open to learning new technologies and processes in a fast-paced work setting.

Support the sales team by processing and tracking sales orders, quotations, contracts and invoices to ensure timely and accurate fulfilment.Maintain and update customer, project and sales data in CRM and other systems; generate regular pipeline and sales performance reports for management review.Coordinate with internal departments (marketing, logistics, finance, operations) to ensure smooth hand-off from order acceptance to delivery on construction projects.Monitor stock levels and production/ delivery schedules for construction-related products or materials; liaise with supply chain/warehouse teams to ensure product availability.Handle customer inquiries, dispatch order status updates, manage exceptions (delays, discrepancies) and ensure high levels of customer service.Support sales events, trade shows or site-visits relevant to the construction sector (e.g., product demonstrations, contractor forums) by coordinating logistics, materials and follow-ups.Identify and flag sales process improvement opportunities (e.g., shortening lead-times, enhancing documentation accuracy, automating workflows) and assist in implementation.

- Receive, review and process customer orders (domestic and/or export) for spices & herbs, ensuring accuracy of item, quantity, pricing and delivery schedule.- Coordinate with inventory/warehouse, production and logistics teams to ensure product availability, packing and timely dispatch.- Generate order confirmations, monitor order status and proactively communicate any delays or issues to customers and internal stakeholders.- Support the sales team by preparing quotations/proposals for new customers or new product lines (spices, herbs, blends) as per company pricing policies.- Coordinate internal briefings / meetings for the sales team: product launches (new spice blends), market promotions, trade-shows, export fairs.- Prepare and maintain sales collateral (product sheets, sample kits, price lists, trade-promotion materials) to ensure sales team has up-to-date materials for customer visits.Act as a point of contact for customer enquiries providing product information (spice/herb origin, grade, packaging), lead times, logistics status, and handling basic after-sales queries.- Build and maintain strong relationships with existing customers (domestic & export), understanding their needs, delivery schedules, packaging preferences, and thereby helping strengthen retention and repeat business.- Collect market / competitor intelligence: monitor competitor spice/herb offerings, pricing trends, customer feedback, new packaging or product ideas; provide inputs to sales/marketing for strategy.- Work closely with production/quality assurance teams to ensure product specifications, quality standards, packaging requirements for spices/herbs are met for specific orders (including export regulatory compliance if relevant).- Liaise with logistics/warehouse and external freight/shipping agencies for exports/imports, ensuring documentation (customs, shipping, certificates) is accurate and timely.- Collaborate with marketing & branding teams: share customer feedback, suggest improvement in packaging, labelling, allergens or new product ideas (e.g., organic spice blends) to align sales and brand strategy.- Maintain accurate dashboards and databases for sales orders, pipeline, customer feedback, returns/claims, and present regular reports to senior management.- Assist in forecasting sales volumes for key products (spices/herbs) by customer/market/region, helping the company anticipate production, inventory and logistics requirements.- Identify process bottlenecks (e.g., delayed dispatch due to packaging, customs hold-ups, customer complaints, sample follow-up) and propose improvements to the sales process to increase efficiency, reduce errors, shorten lead times.- Organize and co-ordinate sample kits for new and existing customers (domestic & export), ensure sample inventory is tracked and replenished, coordinate shipment of samples timely.- Support participation in trade shows, export fairs, spice/herb expos: prepare logistics, promotional materials, sample inventory, follow-up post-event leads.