Customer Care Job Vacancies in Delhi NCR

As a Customer Care Executive, you will be the frontline representative engaging with customers to ensure their needs are met effectively and efficiently.**Key Responsibilities:**- **Customer Interaction:** Communicate with customers through phone, email, or chat to address inquiries and resolve issues.- **Problem Resolution:** Identify customer problems and provide timely solutions or escalate them to the appropriate department when necessary.- **Product Knowledge:** Maintain a deep understanding of the companys products and services to assist customers accurately.- **Feedback Collection:** Gather customer feedback and suggestions to help improve services and enhance customer satisfaction.- **Record Keeping:** Document customer interactions and transactions in the companys system for future reference and analysis.- **Collaboration:** Work with team members and other departments to ensure a seamless customer experience.**Required Skills and Expectations:**- Excellent communication skills, both verbal and written, to interact effectively with customers and team members.- Strong problem-solving abilities to handle customer inquiries and resolve issues efficiently.- Attention to detail to accurately record customer information and feedback.- A positive attitude and a strong sense of empathy to understand customer needs and provide personalized service.- Basic computer skills, including familiarity with software applications and customer management systems.- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.- A willingness to learn and adapt to new challenges, especially for freshers looking to build their careers in customer service.

# Customer Support Executive - Job Description**Role Summary:**Dedicated Customer Support Executive with experience in delivering exceptional customer service across voice, email, and chat channels. Skilled in resolving customer inquiries, handling complaints, ensuring customer satisfaction, and meeting service-level targets while maintaining high quality standards.### Key Responsibilities:* Handle customer inquiries and complaints through voice, email, and chat support.* Provide accurate information about products, services, and company policies.* Resolve customer issues efficiently while ensuring a positive customer experience.* Escalate complex or unresolved cases to the appropriate departments.* Maintain detailed records of customer interactions in CRM systems.* Meet KPIs such as Customer Satisfaction (CSAT), First Contact Resolution (FCR), Average Handling Time (AHT), and SLA adherence.* Follow company policies, quality guidelines, and compliance standards.* Collaborate with cross-functional teams to improve customer experience and operational efficiency.* Identify recurring customer issues and recommend process improvements.* Build strong customer relationships through empathy, active listening, and effective communication.### Key Skills:* Excellent verbal and written communication.* Strong problem-solving and conflict-resolution skills.* Customer-focused mindset with empathy and patience.* Ability to work in a fast-paced, target-driven environment.* Proficiency in CRM tools, Microsoft Office, and ticketing systems.* Time management, multitasking, and attention to detail.

Client: VerizonInternational - US telecom ProcessCustomer Associate /Senior Customer AssociateVoice Process - InboundNoida sec 62 or Sec 81 WFONight, 5 DAY in a week, split week off12th pass with min 1 Year exp in Int. Voice process (INBOUND)12 - 17 Months > U1 > 440000 > 28,668 inhand > PLI > 0 to 353818 plus Months > U2 > 490000 > 32,002 inhand > PLI > 0 to 3949 HR ROUND, OPS, SHL

As an Airline Customer Service Executive, you will play a crucial role in ensuring the satisfaction of passengers during their travel experience. The position is based in Delhi and requires individuals who are passionate about providing excellent service. **Key Responsibilities:**- **Assist Passengers:** Welcome and greet passengers, providing them with necessary information about flights, check-in procedures, and airport facilities.- **Manage Check-ins:** Help passengers check in for their flights, including issuing boarding passes and tagging luggage to ensure a smooth process.- **Address Inquiries:** Respond to passenger queries regarding flight schedules, ticketing, baggage, and other travel-related questions, ensuring accurate and timely information.- **Resolve Issues:** Handle any issues or complaints from customers with professionalism, aiming to find quick and effective solutions to enhance passenger satisfaction.- **Maintain Records:** Keep accurate records of passenger interactions and transactions, ensuring that all information is updated in the system for future reference.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are essential to assist passengers effectively and handle inquiries.- **Customer Service Orientation:** A friendly and helpful attitude is crucial, as you will be the first point of contact for passengers seeking assistance.- **Problem-Solving Ability:** An ability to think on your feet and resolve issues promptly is important to maintain customer satisfaction.- **Teamwork:** You should work well with other team members to provide consistent service and support to passengers.- **Time Management:** Good organizational skills will help you manage multiple tasks efficiently in a busy airport environment.Candidates with minimal experience (0-1 year) and at least a 10th-grade education are welcome to apply for this full-time office-based role.

Customer Success Associate (French Bilingual) Location: Gurgaon (Work From Office) Company: Roche (Through Transcom) Salary: Up to 8.5 LPA Job Type: Full-TimeAbout the RoleWe are hiring French Bilingual Customer Success Associates to deliver exceptional customer support for a leading global healthcare client. If you're fluent in French (C1 Level) and have prior customer support experience, this is an excellent opportunity to build your career with an international organization.Key ResponsibilitiesProvide customer support through calls, emails, and chats in French and English.Resolve customer queries professionally and within defined timelines.Ensure high customer satisfaction through effective issue resolution.Build strong relationships with customers while maintaining service quality.Follow company policies, compliance guidelines, and quality standards.Maintain accurate documentation and complete follow-up on customer concerns.EligibilityUndergraduate or Graduate.Minimum 6 months of Customer Support experience.French Language Proficiency - C1 Level (Mandatory).Excellent verbal and written communication skills in French and English.Work Schedule & Benefits5 Days Working2 Rotational Week Offs9-Hour Rotational Shifts (247)Two-way Cab Facility (Hiring Zone)Competitive Salary up to 8.5 LPAOpportunity to work with a leading global healthcare client.Interview ProcessHR ScreeningOperations InterviewFrench Language Assessment (B2/C1 Mandatory)Client RoundOffer & Joining

Graduate Freshers Minimum 1 year experience in international bpo Comfortable with night shift Both sides cab facility

ResponsibilitiesCall and guide engineers about our coursesHandle follow-ups and admissionsExplain training details and fee structureCoordinate with trainers and branch teamMaintain engineer records and resolve basic queriesRequirementsGood Hindi communication (Basic English preferred)Basic computer knowledge (MS Excel/Google Sheets)Confident and professional communication

Handle customer queries via calls, emails, and chats.Provide accurate information regarding products and services.Resolve customer complaints and ensure customer satisfaction.Maintain records of customer interactions and follow-ups.Escalate complex issues to the concerned department when required.Achieve daily productivity and quality targets.

Responsibilities:Manage incoming and outgoing calls in a professional manner.Respond to customer inquiries, complaints and concerns with a problem-solving mindset.Log customer interactions and track follow-ups.Offer timely and relevant solutions to resolve customer issues.Collaborate with team members to escalate and address more complex concerns.Meet key performance metrics including call handling time, customer satisfaction and resolution rates.Job Requirements:The minimum qualification for this role is Graduate and 1 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Key Responsibilities:1. Clear verbal and written communication; ability to greet visitors warmly and handle calls professionally.2. Creating positive first impressions, resolving minor complaints, and ensuring guest satisfaction.3. Knowledge of Microsoft Office Suite, email systems, multi-line phone systems, and scheduling software.4. Managing calls, visitors, and administrative tasks simultaneously without errors.5. Maintaining records, booking appointments, and coordinating internal communication.6. Staying calm under pressure, adapting to changing situations, and handling sensitive information discreetly.

Job Description - Tele CallerPosition:* Tele CallerLocation:* Noida Sector 18Working Hours:* 10:00 AM - 7:00 PMDepartment:* Sales / Customer SupportJob SummaryWe are looking for a proactive and enthusiastic *Tele Caller* to join our team. The candidate will be responsible for connecting with retailers, promoting transactions on our platform, pitching our service packs, and providing day-to-day support to retailers. The ideal candidate should have good communication skills and a customer-focused approach.Key ResponsibilitiesConnect with retailers through calls on a daily basis.Follow up with retailers who are not actively doing transactions and encourage them to start/restart transactions.Explain and promote the company

We are looking for an experienced Store Manager for Taneira store to oversee daily operations and enhance customer experience at our store in Delhi. The ideal candidate will have 5 to 10 years of experience in retail management and will be responsible for leading the team and driving sales.Key responsibilities include:- **Team Leadership**: Train, motivate, and supervise staff to ensure they provide excellent customer service. Foster a positive and productive work environment.- **Sales Management**: Analyze sales reports and implement strategies to increase revenue. Set sales goals and monitor performance against targets.- **Inventory Control**: Manage inventory levels to ensure stock availability while minimizing excess. Coordinate with suppliers for timely replenishment.- **Customer Engagement**: Handle customer inquiries and complaints effectively. Develop loyalty programs to enhance customer satisfaction and retention.- **Operational Oversight**: Ensure store operations comply with company policies. Streamline processes to improve efficiency and productivity.Candidates should possess strong leadership skills and a deep understanding of retail dynamics. Excellent communication skills are essential for effective team management and customer interaction. Proficiency in inventory management software and basic financial reporting is also necessary. A proactive attitude and problem-solving skills are crucial for daily operations. As a female candidate for this role, we aim to create an inclusive environment where your expertise can guide the team towards success.

Customer Service for Voice or Chat Process . There Will Be Rotational Shits and Only Five Days Working Along with Both Side Cabs and other perks as well . good working environment for females as well .

We are seeking an experienced Retail Manager to lead our store operations in Sector 58. The ideal candidate will have between 3 to 7 years of retail management experience and a strong focus on customer satisfaction and sales performance.**Key Responsibilities:**- **Oversee daily operations:** Ensure smooth functioning of the store by managing staff, inventory, and customer service effectively.- **Staff management:** Recruit, train, and mentor team members to enhance their skills and performance, fostering a positive work environment.- **Sales strategy development:** Create and implement strategies to increase sales and improve the overall customer experience.- **Inventory management:** Monitor stock levels and order supplies to maintain optimal inventory while minimizing waste.- **Visual merchandising:** Design and maintain attractive product displays to engage customers and promote sales.- **Customer engagement:** Build strong relationships with customers by addressing their needs and concerns promptly.- **Reporting and analysis:** Prepare sales reports and analyze performance metrics to drive improvements and achieve targets.**Required Skills and Expectations:**The ideal candidate should possess strong leadership and communication skills, able to motivate and manage a diverse team effectively. A keen understanding of retail operations and sales strategies is essential. Proficiency in inventory management software and basic financial principles is also important. Attention to detail and a customer-first mindset are crucial for success in this role. Flexibility to adapt to changing business demands and the ability to work in a fast-paced environment are expected. Female candidates are encouraged to apply.

As an Airline Supervisor in Delhi, you will play a crucial role in ensuring smooth operations at the airport. Your responsibilities will include overseeing daily activities, managing staff, and providing excellent customer service to passengers.- **Supervise Staff**: You will manage and guide ground staff to maintain efficiency and teamwork, ensuring all tasks are completed on time.- **Coordinate Flights**: You will assist in coordinating flight schedules and ensure proper handling of boarding procedures for passengers.- **Resolve Issues**: Youll address passenger complaints and emergencies, providing solutions to maintain customer satisfaction and safety.- **Ensure Compliance**: You will make sure all operations comply with airline policies, safety regulations, and airport guidelines.- **Train New Employees**: You will help in training new team members, providing them with the necessary skills and knowledge to perform their duties effectively.To be successful in this role, you should possess excellent communication and interpersonal skills, enabling you to interact with staff, passengers, and airport authorities. Strong problem-solving abilities are essential for quickly addressing any issues that arise. Attention to detail is necessary for ensuring compliance with safety and operational standards. You should be a quick learner and able to handle a fast-paced environment, managing multiple tasks efficiently. A positive attitude and a team-oriented mindset are important to fostering a collaborative work atmosphere. A minimum education of 12th grade is required, and prior experience is welcomed but not mandatory.

As an Airline Supervisor, your primary role will be to ensure efficient operations in the airport environment while providing excellent customer service. You will be responsible for various tasks that contribute to a smooth travel experience for passengers.**Key Responsibilities:**- **Team Management:** Oversee and guide the airport staff, ensuring tasks are completed efficiently and meet service standards.- **Passenger Assistance:** Help travelers with check-in processes, answer inquiries, and resolve any issues that may arise during their journey.- **Flight Coordination:** Monitor flight schedules and ensure timely boarding and departures, acting quickly to address delays or changes.- **Safety Compliance:** Enforce safety and security regulations to maintain a safe environment for both passengers and employees.- **Reporting:** Prepare regular reports on operations, including passenger flow and staff performance, to provide insights for improvements.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal communication is essential for interacting with passengers and team members effectively.- **Problem-Solving Abilities:** You should be capable of quickly addressing and resolving challenges that may arise in a busy airport setting.- **Attention to Detail:** Being meticulous is important for ensuring compliance with safety regulations and providing accurate information to travelers.- **Flexibility:** You should be willing to work various shifts, including weekends and holidays, to meet the demands of the airline schedule.- **Team Player:** A collaborative mindset is essential for fostering a positive work environment and ensuring team success.

Do you enjoy helping people and solving problems? Join our growing team as a Customer Support Executive and become the voice of our company. We're looking for energetic individuals who can build trust with customers, provide quick resolutions, and create memorable customer experiences.**What You'll Do*** Assist customers through phone, chat, and email.* Understand customer needs and provide the best possible solutions.* Ensure every interaction is professional, empathetic, and efficient.* Work closely with different teams to resolve customer issues.* Continuously learn and improve your product knowledge.**Why Join Us?*** Career growth opportunities.* Performance-based incentives.* Comprehensive training.* Friendly and collaborative work environment.

We are looking for an Email Support Executive to join our team in Gurgaon. In this role, you will be responsible for managing customer inquiries and providing timely solutions through email communication. **Key Responsibilities:**- **Respond to Customer Emails**: You will handle customer queries and complaints via email, ensuring that every message is addressed promptly and professionally.- **Provide Solutions**: Understand customer issues clearly and provide accurate solutions. Aim to resolve problems efficiently to enhance customer satisfaction.- **Maintain Records**: Keep detailed records of customer interactions and transactions. This helps in tracking issues and maintaining continuity in support.- **Collaborate with Teams**: Work with other departments to ensure that customer issues are resolved effectively, sharing insights and feedback to improve services.- **Follow Up with Customers**: After resolving issues, you will follow up with customers to confirm their satisfaction and gather feedback on their experience.**Required Skills and Expectations:**- **Communication Skills**: You should possess excellent written communication skills to interact with customers clearly and effectively.- **Problem-Solving Ability**: A good analytical mindset is essential to identify issues and provide suitable solutions quickly.- **Attention to Detail**: Being detail-oriented is crucial to ensure that all customer inquiries are addressed accurately.- **Basic Computer Skills**: Familiarity with email systems and basic computer operations will aid in handling customer requests efficiently.- **Positive Attitude**: A friendly and approachable demeanor is important for building rapport with customers. This is a full-time position that requires commitment and a willingness to learn. If you are eager to start your career in customer support, we encourage you to apply.

We are looking candidates for Tanishq omaxe mall chandni chowk.only experience candidates will accept.

Looking CRO for Helios and world of Titan. Candidate should have experience in relevant field.