Customer Relationship Executive Female Jobs in Guwahati

Job Title: Customer Relationship Executive (CRE) / Customer Relationship Manager (CRM)We are hiring a Customer Relationship Executive (CRE) / Customer Relationship Manager (CRM) with 1-2 years of experience.Eligibility:Qualification: Any GraduateExperience: 1-2 years in Customer Relationship, Customer Service, or a similar roleExcellent verbal and written communication skillsStrong interpersonal and customer handling abilitiesAbility to build and maintain positive client relationshipsGood problem-solving skills and a customer-centric approach

#Job Responsibilities:-Manage and maintain executives' schedules, including scheduling appointments, meetings, and travel arrangements.-Act as the primary point of contact for internal and external stakeholders, including screening and prioritizing incoming communications.-Coordinate and organize meetings, conferences, and events, including preparing agendas, taking minutes, and ensuring all necessary materials are provided.-Prepare and edit correspondence, reports, presentations, and other documents as required.-Conduct research and compile data as needed for various projects and initiatives.-Handle confidential information with discretion and professionalism.-Anticipate the needs of executives and proactively address issues before they arise.-Assist with special projects and initiatives as assigned.-Manage expense reports and other financial documentation.-Coordinate with other administrative staff to ensure seamless office operations.Requirements:Bachelor's degree preferred.Proven experience as an executive assistant or similar administrative role.Proficiency in Microsoft Office Suite and other relevant software.Excellent communication skills, both written and verbal.Strong organizational and time management skills with the ability to multitask and prioritize effectively.High level of professionalism and discretion when handling confidential information.Ability to work independently with minimal supervision.Flexibility to adapt to changing priorities and deadlines.Strong attention to detail and accuracy.Ability to build and maintain positive relationships with internal and external stakeholders.**Married Female Only**

- Guest Reception and Check-in/Check-out: Greet and welcome guests, assist them with check-in/check-out, and ensure that their stay starts and ends smoothly.- Handling Guest Inquiries: Answer guests questions, provide information about hotel services, facilities, and local attractions, and assist with any special requests.- Reservation Management: Assist with managing guest reservations, ensuring that the system is updated, and helping with any booking modifications or cancellations.- Phone and Email Management: Handle phone calls, redirect inquiries to the relevant departments, and respond to emails regarding reservations or guest concerns.- Guest Requests and Complaints: Address guest requests and complaints promptly, either resolving them directly or escalating them to higher authorities when necessary.- Check and Maintain Guest Records: Ensure all guest information is correctly entered into the system and updated during their stay. Maintain confidentiality of guest data.- Front Desk Operations: Keep the front desk area neat and organized. Ensure the front desk supplies (forms, brochures, maps) are always well-stocked and available for guests.- Billing and Payment Handling: Assist in processing payments, handling cash and credit card transactions, and generating accurate bills for guests.- Assisting with Room Assignments: Allocate rooms to guests as per availability, preferences, and booking details, ensuring they are happy with their accommodation.- Coordinating with Other Departments: Communicate guest needs to other departments such as housekeeping, room service, and maintenance to ensure a seamless guest experience.- Guest Check-out Process: Assist guests with check-out procedures, ensuring any outstanding charges are settled and that they leave with all necessary documentation (e.g., receipts).

- Handle incoming and outgoing calls to customers, providing detailed information about products, services, promotions, and offers.- Address customer inquiries, resolve complaints, and provide solutions in a professional and courteous manner.- Generate leads by reaching out to potential customers, including past clients and new prospects.- Build and maintain long-term relationships with customers to foster brand loyalty.- Update and maintain customer databases with accurate information for future communications.- Stay updated on the latest product lines, pricing, and features to accurately inform customers.- Assist the sales team by scheduling appointments or passing on customer details for in-store visits.- Process customer orders and payments over the phone, ensuring all details are accurately recorded.- Schedule customer appointments for personal shopping experiences or consultations with jewellery experts.- Gather and record customer feedback to help improve services and products.- Meet daily, weekly, or monthly sales targets and document calls made, customer interactions, and sales results.- Ensure that all customer interactions and sales are in compliance with the companys policies and regulations.- Handle customer complaints professionally and effectively, working to resolve issues promptly.- Keep abreast of market trends, customer preferences, and competitor offerings to adapt sales approaches accordingly.

- Manage and maintain the executive's calendar, scheduling meetings, appointments, and travel arrangements.- Prioritize and coordinate appointments, ensuring that the executive's time is used effectively and efficiently.- Draft, proofread, and manage emails, letters, and other forms of correspondence on behalf of the executive.- Schedule and organize meetings, ensuring that the necessary materials, such as agendas, presentations, and reports, are prepared in advance.- Take meeting minutes and distribute them to relevant stakeholders.- Assist in tracking project milestones, deadlines, and deliverables, helping ensure that construction projects stay on schedule.- Prepare project reports, status updates, and presentations for management and stakeholders.- Organize and maintain project-related documents, contracts, blueprints, and other essential records.- Ensure all project documents are filed correctly, both digitally and physically, for easy access and compliance.- Assist in tracking project-related expenses, maintaining accurate financial records, and preparing financial reports for the executive or finance team.- Support the procurement process for construction materials, supplies, and subcontractors.- Assist with the preparation and review of purchase orders and contracts for vendors.- Organize travel arrangements, including flights, accommodation, and transportation for the executive and other team members related to construction site visits or client meetings.- Assist with the coordination of site visits, ensuring the executive has all the necessary information and materials.- Act as a point of contact for clients, contractors, and stakeholders, addressing their needs and facilitating communication.- Collaborate with team members and other departments to ensure smooth operations of construction projects.- Help with organizing internal meetings, ensuring that all team members are aligned on project goals and timelines.