Customer Relationship Executive Graduate Jobs in Thane

Candidate Needs to Handle Customer Queries and Service Related Issues in Freight Forwarding Companies and Should have Experience in Import Related Customer Serving Domain and Should Be Able to Handle Independently.

A Sales Support Executive provides essential administrative and operational support to the sales team, focusing on processing orders, managing customer data, and facilitating smooth sales workflows. Key responsibilities include handling customer inquiries, preparing sales reports, updating CRM systems, and ensuring timely delivery of products. This role acts as a crucial link between sales managers and customers.Key ResponsibilitiesOrder Management: Processing and tracking sales orders and invoices promptly to ensure accuracy.Customer Support: Acting as a primary contact for customer inquiries, complaints, and requests, ensuring high satisfaction.CRM & Data Management: Maintaining and updating customer databases and sales records in systems like Salesforce.Sales Team Support: Assisting sales executives with administrative tasks, scheduling meetings, preparing presentations, and providing data reports.Sales Documentation: Generating, organizing, and maintaining sales contracts, proposals, and sales documentation.Coordination: Working with logistics, finance, and other departments to resolve issues and streamline the sales process.

We are seeking a highly motivated and skilled Client Relationship Manager (CRM) to join ourdynamic team at a leading real estate firm in Thane. The ideal candidate will play a crucial rolein ensuring the satisfaction and retention of our clients through exceptional service and effectivecommunication. As a CRM, you will be the primary point of contact for our clients, managingtheir needs and ensuring smooth interactions throughout their journey with us.Key Responsibilities: Client Management: Ensure that all needs of clients are successfully met and managedafter booking. After-Sales Service: Provide continuous support to existing clients and ensure they arefully satisfied with the services offered. Client Feedback: Actively seek honest and constructive feedback from clients toimprove services and resolve any concerns. Booking to Payment Collection to Possession: Provide end-to-end service to clients,from order placement to payment collection, ensuring satisfaction at every stage. Query Resolution: Address and resolve all client queries promptly, ensuring a smoothand positive experience. Product & Service Guidance: Offer insights and assistance to clients regarding ourproducts or services, ensuring they are well-informed. Complaint Handling: Act as the main point of contact for client complaints and escalateissues to the relevant department or personnel for resolution. Proactive Communication: Understand client needs, proactively address issues, andensure a high level of customer satisfaction at all times. Documentation: Maintaining and filing documentation as per the process of thecompany including receipts, demand letters, interest letters, etc if and when needed. Coordination: Coordination with different departments and entities such as banks toensure the client journey is seamless.Key Skills & Qualifications: Polite Disposition: A friendly and professional attitude when dealing with clients. Strong Follow-up Skills: Ability to rigorously follow up with clients to ensure all needsare met. Excellent Communication: Confident communication skills, both verbal and written,with clients and colleagues. Problem Solving: Ability to understand client circumstances and provide appropriatesolutionsProactive Approach: Always anticipate client needs and take proactive steps to exceedtheir expectations. Availability: Be readily available for calls and maintain consistent communication withclients.Qualifications: Strong command on English language is mandatory. Strong interpersonal, coordination and follow up skills. Quick learner. Ability to handle multiple tasks and maintain attention to detail.

Candidate needs to handle customer queries and service related issues

Should have excellent communication skills & Presentable.Sales Products for B2B ,B2c Etc.Call on 9869784909Email cv on jayati@primestarhr.com