Client Relationship Manager

We are seeking a highly motivated and skilled Client Relationship Manager (CRM) to join our

dynamic team at a leading real estate firm in Thane. The ideal candidate will play a crucial role

in ensuring the satisfaction and retention of our clients through exceptional service and effective

communication. As a CRM, you will be the primary point of contact for our clients, managing

their needs and ensuring smooth interactions throughout their journey with us.

Key Responsibilities:

Client Management: Ensure that all needs of clients are successfully met and managed

after booking.

After-Sales Service: Provide continuous support to existing clients and ensure they are

fully satisfied with the services offered.

Client Feedback: Actively seek honest and constructive feedback from clients to

improve services and resolve any concerns.

Booking to Payment Collection to Possession: Provide end-to-end service to clients,

from order placement to payment collection, ensuring satisfaction at every stage.

Query Resolution: Address and resolve all client queries promptly, ensuring a smooth

and positive experience.

Product & Service Guidance: Offer insights and assistance to clients regarding our

products or services, ensuring they are well-informed.

Complaint Handling: Act as the main point of contact for client complaints and escalate

issues to the relevant department or personnel for resolution.

Proactive Communication: Understand client needs, proactively address issues, and

ensure a high level of customer satisfaction at all times.

Documentation: Maintaining and filing documentation as per the process of the

company including receipts, demand letters, interest letters, etc if and when needed.

Coordination: Coordination with different departments and entities such as banks to

ensure the client journey is seamless.

Key Skills & Qualifications:

Polite Disposition: A friendly and professional attitude when dealing with clients.

Strong Follow-up Skills: Ability to rigorously follow up with clients to ensure all needs

are met.

Excellent Communication: Confident communication skills, both verbal and written,

with clients and colleagues.

Problem Solving: Ability to understand client circumstances and provide appropriate

solutions

Proactive Approach: Always anticipate client needs and take proactive steps to exceed

their expectations.

Availability: Be readily available for calls and maintain consistent communication with

clients.

Qualifications:

Strong command on English language is mandatory.

Strong interpersonal, coordination and follow up skills.

Quick learner.

Ability to handle multiple tasks and maintain attention to detail.

• Experience

  2 - 6 Years

• No. of Openings

  5

• Education

  Graduate (B.A, B.B.A, B.Com, B.Sc, B.Tech/B.E)

• Role

  Client Relationship Manager

• Industry Type

  Real Estate / Property / Construction

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Thane ,Maharastra