Client Relationship Manager

we are seeking a highly motivated and skilled client relationship manager (crm) to join our

dynamic team at a leading real estate firm in thane. the ideal candidate will play a crucial role

in ensuring the satisfaction and retention of our clients through exceptional service and effective

communication. as a crm, you will be the primary point of contact for our clients, managing

their needs and ensuring smooth interactions throughout their journey with us.

key responsibilities:

client management: ensure that all needs of clients are successfully met and managed

after booking.

after-sales service: provide continuous support to existing clients and ensure they are

fully satisfied with the services offered.

client feedback: actively seek honest and constructive feedback from clients to

improve services and resolve any concerns.

booking to payment collection to possession: provide end-to-end service to clients,

from order placement to payment collection, ensuring satisfaction at every stage.

query resolution: address and resolve all client queries promptly, ensuring a smooth

and positive experience.

product & service guidance: offer insights and assistance to clients regarding our

products or services, ensuring they are well-informed.

complaint handling: act as the main point of contact for client complaints and escalate

issues to the relevant department or personnel for resolution.

proactive communication: understand client needs, proactively address issues, and

ensure a high level of customer satisfaction at all times.

documentation: maintaining and filing documentation as per the process of the

company including receipts, demand letters, interest letters, etc if and when needed.

coordination: coordination with different departments and entities such as banks to

ensure the client journey is seamless.

key skills & qualifications:

polite disposition: a friendly and professional attitude when dealing with clients.

strong follow-up skills: ability to rigorously follow up with clients to ensure all needs

are met.

excellent communication: confident communication skills, both verbal and written,

with clients and colleagues.

problem solving: ability to understand client circumstances and provide appropriate

solutions

proactive approach: always anticipate client needs and take proactive steps to exceed

their expectations.

availability: be readily available for calls and maintain consistent communication with

clients.

qualifications:

strong command on english language is mandatory.

strong interpersonal, coordination and follow up skills.

quick learner.

ability to handle multiple tasks and maintain attention to detail.

• Experience

  2 - 6 Years

• No. of Openings

  5

• Education

  B.A, B.B.A, B.Com, B.Sc, B.E, B.Tech, Any Bachelor Degree

• Role

  Client Relationship Manager

• Industry Type

  Real Estate / Property / Construction

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Thane ,Maharastra