Hiring For Customer Support Executive

position title: customer support executive

work location: thane, maharashtra, india

work schedule: monday to saturday, 9 am 6 pm

qualifications

-graduate in any healthcare domain (preferred)

-language proficiency: good english communication and technically sound

-proven customer support experience or experience as a client service representative

-strong phone contact handling skills and active listening

-familiarity with crm systems and practices

-excellent communication and interpersonal skills

-ability to multi-task, prioritize, and manage time effectively

job summary/description

- we are looking for a dedicated and customer-focused service executive with relevant healthcare experience to join our support team. the ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction.

responsibilities/duties

-respond promptly to customer queries via phone, email, or chat

-provide accurate, valid, and complete information using the right methods/tools

-handle customer complaints, provide appropriate solutions, and follow up to ensure resolution

-maintain records of customer interactions, process customer accounts, and file documents

-coordinate with internal departments to resolve customer issues

-follow communication procedures, guidelines, and policies

-identify and assess customers needs to achieve satisfaction

-create weekly dashboard for customer complaints, issues, and resolutions

• Experience

  1 - 3 Years

• No. of Openings

  3

• Education

  Graduate (B.Pharma, MBBS)

• Role

  Customer Support Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office