Hiring For Customer Support Executive

Position Title: Customer Support Executive

Work Location: Thane, Maharashtra, India

Work Schedule: Monday to Saturday, 9 AM 6 PM

Qualifications

-Graduate in any healthcare domain (preferred)

-Language proficiency: Good English communication and technically sound

-Proven customer support experience or experience as a client service representative

-Strong phone contact handling skills and active listening

-Familiarity with CRM systems and practices

-Excellent communication and interpersonal skills

-Ability to multi-task, prioritize, and manage time effectively

Job Summary/Description

- We are looking for a dedicated and customer-focused Service Executive with relevant healthcare experience to join our support team. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction.

Responsibilities/Duties

-Respond promptly to customer queries via phone, email, or chat

-Provide accurate, valid, and complete information using the right methods/tools

-Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution

-Maintain records of customer interactions, process customer accounts, and file documents

-Coordinate with internal departments to resolve customer issues

-Follow communication procedures, guidelines, and policies

-Identify and assess customers needs to achieve satisfaction

-Create weekly dashboard for customer complaints, issues, and resolutions

• Experience

  1 - 3 Years

• No. of Openings

  3

• Education

  Graduate (B.Pharma, MBBS)

• Role

  Customer Support Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office