Customer Management Job Vacancies in Jharkhand

As a Ramp Supervisor, you will oversee and manage the ramp operations to ensure efficient service and safety in the workplace.- Supervise Ramp Operations: You will coordinate the daily activities on the ramp, ensuring all tasks are completed safely and efficiently.- Manage Team: You will lead a team of ramp personnel, guiding them on procedures and ensuring they meet performance standards.- Ensure Safety Compliance: You will monitor safety practices on the ramp and ensure all team members adhere to safety protocols to prevent accidents.- Train New Staff: As a supervisor, you will be responsible for training new employees, helping them understand their roles and workplace expectations.- Handle Equipment: You will ensure that all ramp equipment is used correctly and safely, scheduling maintenance and reporting any issues.- Liaise with Other Departments: You will communicate with other departments to ensure seamless operations and resolve any issues that may arise.- Report Performance Metrics: You will track and report on the teams performance, providing insights to improve efficiency and productivity.To succeed in this role, you should possess strong leadership skills and be able to communicate effectively with your team. Attention to detail is crucial for maintaining safety standards, and you should be able to make quick decisions in a fast-paced environment. A willingness to learn and adapt is essential, especially as a fresher. You should have a positive attitude and be a good team player.

As an Office Executive, you will play a vital role in ensuring smooth daily operations and effective communication within the office. Your responsibilities will include:- Handling Administrative Tasks: You will manage tasks such as scheduling appointments, organizing files, and maintaining office supplies to ensure everything runs smoothly.- Communication Management: Youll be the first point of contact for clients and visitors, handling inquiries through phone and email, ensuring professional and courteous responses.- Data Entry and Record Keeping: Accuracy is key as you will enter data into systems and maintain records, helping the office stay organized and efficient.- Assisting with Meetings: You will prepare materials for meetings and take minutes, ensuring all important information is documented and communicated effectively.- Coordinating Office Activities: You will support various office functions, helping to organize events or team-building activities to foster a positive work environment.To be successful in this role, candidates should possess strong organizational skills and attention to detail. Good verbal and written communication skills are necessary to interact professionally with clients and colleagues. A positive attitude and the ability to work in a team are important, along with a willingness to learn and adapt. Proficiency in basic computer applications will be beneficial. This position is ideal for fresh graduates or those with up to two years of experience, eager to grow in an office environment.

Key Responsibilities:Analyze sales data and prepare daily/weekly/monthly reportsVisit dealers and clients across JharkhandMaintain order records, follow-ups and client databaseCoordinate with team for accurate reportingSupport sales growth through data insightsRequirements:Minimum 2 years experience in garments industryGood knowledge of ExcelComfortable for field travel across JharkhandBasic sales knowledge and client handling skillsGood communication skillsImmediate joiner preferred

As a Customer Relationship Manager, you will play an essential role in ensuring a positive experience for our customers. This part-time position allows you to work from home while developing your skills in customer service and relationship management.Key Responsibilities:- Customer Interaction: Communicate with customers via phone, email, or chat to understand their needs and resolve any issues they may face. This engagement helps to build strong relationships and loyalty.- Support and Assistance: Provide helpful information and support to customers about our products and services. This ensures that customers feel valued and informed.- Feedback Collection: Gather feedback from customers about their experiences and suggestions for improvement. This information is important for enhancing our services.- Data Entry: Maintain accurate records of customer interactions and transactions in our system. This helps the team track customer history and improve service quality.- Follow-Up: Regularly check in with customers post-sale to ensure satisfaction and address any ongoing concerns. This proactive approach fosters long-term relationships.Required Skills and Expectations:- Strong communication skills are essential for effective interaction with customers. - Good listening skills to understand customer needs and provide appropriate solutions.- Basic knowledge of computer operations is necessary for navigating communication tools and data entry.- A positive attitude and willingness to learn, as you will be entering a customer service role for the first time.- Ability to work independently while managing your time effectively. This role is perfect for freshers eager to start a career in customer service while being flexible with their schedule.

We are looking for a Customer Care Executive to join our team in Ranchi, India. This is a full-time work-from-home position suitable for fresh graduates who have completed their 12th grade. As a Customer Care Executive, you will be the first point of contact for our customers, helping them with inquiries and resolving issues. Your focus will be on delivering exceptional service and ensuring customer satisfaction.Key Responsibilities:1. Respond to Customer Queries: You will answer questions from customers through calls, emails, or chats, providing clear and accurate information to meet their needs.2. Resolve Issues: If customers face problems with our products or services, you will investigate the issue and work towards resolving it quickly and effectively.3. Maintain Records: You will keep detailed notes of customer interactions in our system to ensure all information is up-to-date and accessible for future reference.4. Follow-Up: You will check back with customers after resolving their issues to ensure they are satisfied and to see if they need further assistance.Required Skills and Expectations:We are looking for candidates who have strong communication skills and can engage positively with customers. Attention to detail is important, as is the ability to work independently in a remote setting. A good understanding of basic computer operations and customer service principles will help you succeed in this role. Being patient, empathetic, and proactive are essential traits, as they contribute to providing a great customer experience.

We are seeking a motivated and experienced Sales Manager to join our team in Jamshedpur. This full-time position allows you to work from home while driving our sales efforts.Key Responsibilities:- Develop Sales Strategies: Create effective sales plans to meet company targets and expand our customer base.- Manage Sales Team: Lead and support the sales team by providing training, guidance, and performance feedback to help them achieve their goals.- Build Customer Relationships: Establish and nurture strong relationships with clients to understand their needs and offer solutions, ensuring customer satisfaction and loyalty.- Analyze Market Trends: Monitor industry trends and competitor activities to identify opportunities and threats, adjusting strategies accordingly to maintain a competitive edge.- Coordinate Sales Activities: Oversee sales activities and ensure that all team members are aligned and working toward common objectives.- Prepare Reports: Generate regular sales reports and presentations to track progress and inform stakeholders about performance metrics.Required Skills and Expectations:Candidates should have 3 to 5 years of experience in sales management, demonstrating a proven track record of achieving sales targets. Strong leadership skills are essential, as well as the ability to motivate and inspire a sales team. Excellent communication skills, both verbal and written, are required to effectively engage with clients and stakeholders. A deep understanding of sales principles and techniques is expected, along with proficiency in using CRM software and other sales tools to analyze data and drive decisions. You should be results-oriented, capable of adapting to changing market conditions, and committed to maintaining a high level of professionalism.

Urgently Required - Project Manager Location: RanchiJob RequirementsMBA (Mandatory)Excellent fluency in EnglishMinimum 5 years of experience in IT & Government ProjectsKnowledge of:Project HandlingPresentationsTender Filling for Public & Government Projects

Require field sales executive good communication skills

As an Airline Customer Service Representative, you will play a vital role in ensuring a pleasant travel experience for our passengers. Your responsibilities will include:- Assisting Passengers: You will greet and help travelers at the airport, answering their questions and guiding them through check-in and boarding processes.- Handling Reservations: You will manage flight bookings and modifications, ensuring that customers have the correct travel information and updates.- Addressing Complaints: When issues arise, you will listen to passenger concerns and provide solutions or escalate problems to supervisors as needed.- Providing Information: You will offer details about flight schedules, baggage policies, and airport services to help passengers make informed decisions.- Maintaining Records: You will document customer interactions and transaction details in the system for future reference and to enhance service.To succeed in this role, you should possess strong communication skills, enabling you to interact effectively with diverse travelers. A friendly and patient attitude is essential, as you will often deal with stressed or upset customers. Attention to detail is important to handle bookings accurately and manage customer requests without errors. Basic computer skills are necessary for using reservation systems and handling data efficiently. As a recent school graduate, you should be eager to learn and adapt in a fast-paced environment. Time management will help you manage multiple tasks while providing excellent customer service.

Job Title: Sales Engineer - Office Automation / Production PrintingCompany OverviewN Tech Solutions Pvt. Ltd., based in Jamshedpur, is an authorized partner of Xerox India, dealing in a wide range of office automation and printing solutions across Bihar & Jharkhand, including Mono & Colour MFDs, Production Printers, and Post-Press Equipment.Role OverviewThe Sales Engineer will be responsible for driving sales of Xerox office automation and production printing solutions by combining technical understanding with strong customer engagement. The role involves handling government, corporate, and commercial clients, ensuring solution-based selling.Key ResponsibilitiesGenerate new business opportunities in assigned territory (Jharkhand / Bihar)Promote and sell:Xerox Mono & Colour MFDsProduction Printers (Light & Mid Production)Post-press equipment (binding, cutting, label cutting, etc.)Understand customer requirements and recommend cost-effective solutions (Capex / CPC models)Conduct product demos and technical presentationsPrepare techno-commercial proposals, tenders (GeM / Govt.), and quotationsHandle negotiations and close orders profitablyCoordinate with Xerox and internal service/logistics teams for smooth executionManage key accounts and ensure repeat business (AMCs / FSMA / consumables)Track competition and pricing trends in the marketKey Skills RequiredStrong knowledge of Office Automation / Printing IndustryAbility to handle institutional & government customersGood understanding of cost-per-copy (CPC) and contract-based sellingExcellent communication, presentation & negotiation skillsBasic IT/networking knowledge for device integrationQualification & ExperienceDiploma / B.Tech / BE (Electronics / IT / Mechanical preferred)2-5 years experience in Office Automation / Copier / Printing industry (preferred)Experience in handling Xerox / similar OEM products will be an advantageKey Performance Indicators (KPIs)Monthly & quarterly sales target achievementNew account acquisition (Govt. / Corporate / Commercial)Conversion of enquiries into ordersRevenue from AMCs / FSMA / consumablesCustomer retention & repeat businessReporting ToSales Manager / DirectorLocationJamshedpur

To Solve Customer's Queries, Help in Cash Deposit and Withdrawal, Account Opening and Verify Kyc Documents, to Give Information of Debit Card, Cheque Book Loan Information Etc

Sales and service and Direct salin Btoc to coustomer field sales and service

As a Field Sales Executive, your main responsibility will be to generate leads, meet potential clients, and close sales deals in Ranchi, India. You will be working from home and must be able to travel to client locations when necessary. The ideal candidate should have 0-2 years of experience, be a minimum of 12th pass, and possess strong communication and negotiation skills. Your success in this role will depend on your ability to build relationships, understand customer needs, and meet sales targets. You will be expected to work independently, manage your time effectively, and be proactive in seeking out new business opportunities.

As a Cashier, you will be responsible for processing transactions accurately and efficiently. This includes handling cash, credit cards, and checks from customers.Key responsibilities include:1. Processing transactions: You will be required to accurately process payments from customers using various methods such as cash, credit cards, and checks.2. Providing customer service: You will need to assist customers with any inquiries they may have and ensure their overall shopping experience is positive.3. Maintaining cleanliness: Keeping the checkout area clean and organized is essential to create a welcoming environment for customers.To excel in this role, you should have strong mathematical skills to accurately process transactions. Attention to detail is also crucial to avoid errors in handling cash. Good communication skills are necessary to interact with customers effectively. Additionally, being able to work efficiently in a fast-paced environment is beneficial. A 12th pass education level and 0-2 years of experience are required for this full-time, office-based position. This position is open to male candidates in Ranchi, India.

As an Airport Guest Relationship Executive based in Ranchi, you will play a vital role in ensuring a pleasant and efficient experience for travelers at the airport. You will assist passengers with their needs, answer questions, and provide support throughout their journey.Key Responsibilities:- Guest Assistance: Welcome passengers arriving at the airport, helping them with inquiries and providing necessary information about flights, services, and facilities.- Problem Resolution: Address any concerns or issues passengers may have, ensuring their needs are met promptly and effectively.- Coordination with Airline Staff: Work closely with airline personnel to facilitate smooth check-ins, boarding processes, and luggage handling.- Feedback Collection: Gather feedback from travelers about their experiences, contributing to improving the overall quality of services provided.- Safety and Security Awareness: Maintain a keen awareness of safety and security protocols, ensuring that passengers are informed and comply with regulations.Required Skills and Expectations:Candidates should have strong communication skills, enabling them to interact pleasantly with a diverse range of passengers. A positive attitude and customer-focused mindset are necessary to provide excellent service. While no previous experience is required, being a quick learner and adaptable in a fast-paced environment is essential. Basic knowledge of the airport operations and a willingness to work collaboratively within a team will be beneficial in excelling in this role.

We are seeking a dedicated Airport Terminal Services Agent to join our team in Ranchi, India. This entry-level position is perfect for individuals interested in pursuing a career in the aviation industry.As an Airport Terminal Services Agent, your primary responsibilities will include assisting passengers with check-in and boarding processes, ensuring compliance with safety regulations, and providing exceptional customer service. You will help manage baggage, answer queries, and coordinate with other airport staff to enhance the travel experience for passengers. Key responsibilities include:1. Passenger Assistance: Greet passengers courteously and assist them with check-in procedures and boarding processes to ensure a smooth travel experience.2. Baggage Handling: Manage the loading and unloading of baggage, ensuring safety and security protocols are followed to prevent loss or damage.3. Customer Service: Address passenger inquiries and resolve any issues, providing timely information and support to create a positive travel environment.4. Coordination: Work closely with airline staff and airport security to ensure compliance with all safety regulations and procedures.To excel in this role, candidates should possess strong communication skills to interact effectively with passengers and team members. Attention to detail is crucial for handling documentation and baggage. A friendly demeanor, along with the ability to work in a fast-paced environment, is essential. A positive attitude and willingness to learn are highly valued. Being a 10th pass is required, and prior experience is not mandatory.

- Review visa applications: The Visa Processing Officer will be responsible for reviewing visa applications submitted by individuals seeking to travel to different countries. This involves checking all required documents, forms, and information provided by the applicants.- Communicate with applicants: The role requires constant communication with visa applicants to clarify information, request additional documents, or provide updates on the status of their application. This could be done through email, phone calls, or in-person meetings.- Ensure compliance with visa regulations: The Visa Processing Officer must have a good understanding of visa regulations for different countries and ensure that all applications meet the specific requirements set by each country.- Maintain accurate records: Keeping detailed and organized records of all visa applications, approvals, rejections, and communications with applicants is a crucial part of the job. This helps in tracking the progress of each application and providing accurate information when needed.Skills and Expectations:- Strong attention to detail: The ideal candidate should have a keen eye for detail to accurately review and process visa applications without errors.- Excellent communication skills: Good communication skills are essential to effectively interact with visa applicants and provide them with timely updates and information.- Basic computer proficiency: As the job involves working with digital documents and online systems, the candidate should have basic computer skills to navigate through different software and tools efficiently.- Ability to work in a fast-paced environment: The Visa Processing Officer should be able to handle multiple applications simultaneously and work efficiently to meet deadlines without compromising on accuracy.

As an Airline Customer Service Representative, you will play a crucial role in ensuring a positive experience for our passengers. Your primary responsibilities will include the following:- Assist Passengers: Respond to inquiries about flights, schedules, and services, providing accurate information to help passengers make informed decisions.- Manage Reservations: Handle booking changes, cancellations, and refunds efficiently to ensure that customer needs are met promptly.- Check-In Support: Guide passengers through the check-in process, ensuring all necessary steps are completed smoothly at the airport.- Handle Complaints: Address passenger complaints and concerns with empathy and professionalism, working towards a satisfactory resolution.- Provide Information: Share details about airline policies, baggage allowances, and travel regulations, ensuring passengers have the necessary information before their journey.To be successful in this role, you should have the following skills and expectations:- Communication Skills: Effectively communicate with passengers in a clear and friendly manner, both verbally and in writing.- Problem-Solving Abilities: Quickly identify issues and think critically to provide solutions, enhancing the passenger experience.- Team Player: Work collaboratively with colleagues to ensure efficient service delivery and a supportive work environment.- Attention to Detail: Ensure that all information provided to passengers is accurate and complete to avoid misunderstandings.- Basic Computer Skills: Familiarity with standard office software to manage bookings and communicate effectively.A positive attitude and willingness to learn are essential, especially for those with little to no experience in the industry.