Customer Management Job Vacancies in Patna

We are looking for an Airport Terminal Services Agent in Patna, India. This entry-level position is perfect for individuals with a passion for customer service and a desire to work in the dynamic environment of an airport.Key Responsibilities:- **Customer Assistance**: Greet and assist passengers at various stages of their travel, ensuring a friendly and helpful atmosphere.- **Check-in Services**: Help passengers with check-in procedures, including ticket verification and baggage handling, ensuring a smooth boarding experience.- **Flight Information**: Provide accurate flight information to passengers, including updates on delays, departures, and arrivals, ensuring they are well-informed.- **Handling Complaints**: Address passenger queries or complaints with professionalism, aiming to resolve issues quickly and efficiently.- **Coordination with Team**: Collaborate with other airport staff to ensure streamlined operations within the terminal, enhancing overall efficiency.Required Skills:Candidates must have a minimum of a 12th-grade education and should have strong communication skills in English and Hindi. Good interpersonal skills are essential for building rapport with travelers. Attention to detail and the ability to work well under pressure is crucial in this fast-paced environment. Expectations:We expect candidates to be punctual and dependable, showing a strong commitment to providing excellent service. Flexibility in working hours is necessary as airport operations run 24/7. If you are eager to learn and grow in the aviation sector, we encourage you to apply.

We are looking for an Operation Executive to join our team in Patna. In this role, you will play a crucial part in ensuring smooth operational processes within the organization. The ideal candidate should have 1 to 4 years of relevant experience and hold a B.A. degree.**Key Responsibilities:**- **Process Coordination:** Organize and coordinate daily operations to ensure efficiency and effectiveness in workflows.- **Data Management:** Maintain accurate records and databases to support operational activities and decision-making.- **Performance Monitoring:** Track and analyze operational performance metrics, identifying areas for improvement to enhance productivity.- **Communication Liaison:** Serve as a point of contact between different departments to facilitate communication and resolve any operational issues.- **Reporting and Documentation:** Prepare detailed reports on operations and performance to share with management for strategic planning.- **Customer Support:** Assist in addressing customer inquiries or issues, ensuring a high level of service and satisfaction.**Required Skills and Expectations:**The candidate should possess strong organizational skills and attention to detail to effectively manage multiple tasks. Excellent communication skills are essential for collaborating with various teams and stakeholders. A problem-solving mindset is crucial for identifying operational challenges and suggesting solutions. Proficiency in using office software like MS Office is expected, as well as a strong ability to analyze data. The role requires a proactive attitude, adaptability in a fast-paced environment, and a commitment to continuous improvement.

As an Airport Supervisor, you will be responsible for overseeing various airport operations and ensuring smooth functioning of day-to-day activities. Your key responsibilities will include managing airport staff, coordinating passenger support services, handling ground operations, and supervising airline ticketing and cargo operations. You will also be required to ensure excellent customer service, resolve issues efficiently, and communicate effectively with both staff and passengers. To excel in this role, you should have good communication skills, a strong ability to problem solve, and experience in customer management. Additionally, you must possess a high school diploma or equivalent qualification and have up to 5 years of experience in the aviation industry. Your role will be crucial in maintaining the efficiency and safety of airport operations, making your contribution essential to the overall success of the airline industry.

- Develop and manage dealer/distributor networks in assigned territories.- Drive sales growth and achieve monthly targets.- Identify and onboard new customers in the furniture and plywood industry.- Maintain strong relationships with channel partners, OEMs, and architects.- Monitor competitor activities and market trends.- Experience in PVC Edge Band / Laminates / Plywood / Furniture Hardware industry preferred.- Minimum 2-6 years of relevant field sales experience.

Position OverviewThe Helpdesk Receptionist as the first point of contact for visitors, clients, and employees, providing front-desk and technical assistance support. This role combines administrative, communication, and helpdesk responsibilities, ensuring smooth day-to-day operations within the organization.The individual handles inquiries, manages office communication channels, maintains service records, and coordinates with various departments to resolve issues efficiently.Key Responsibilities Front Desk & Reception ManagementGreet and welcome visitors, clients, and staff members in a professional manner.Manage the reception area, ensuring cleanliness and organization.Handle incoming phone calls, emails, and messages promptly and courteously.Maintain visitor records and issue visitor passes as per security protocol.Schedule and manage appointments, meetings, and conference room bookings.Coordinate with administration and security teams for daily operations. Helpdesk OperationsAct as the central contact point for all service and support requests (IT, maintenance, housekeeping, etc.).Log, track, and monitor requests through helpdesk/ticketing systems.Assign tasks to the concerned departments and follow up for timely resolution.Provide first-level technical or administrative assistance to users.Escalate unresolved or critical issues to higher support or management teams.Ensure user satisfaction through prompt and efficient service handling. Administrative & Office SupportHandle correspondence, documentation, and filing (physical & digital).Manage courier dispatches, incoming mail, and office supplies inventory.Assist in preparing daily, weekly, or monthly reports for helpdesk activities.Support HR or Admin in organizing internal meetings, travel arrangements, or events.Maintain confidentiality of company and employee information. Customer & Staff InteractionProvide accurate information to visitors, staff, and customers regarding services.Address inquiries and complaints in a professional and solution-oriented manner.Build and maintain positive relationships with internal and external stakeholders.Represent the organization with professionalism, courtesy, and efficiency.Required Skills & CompetenciesExcellent communication and interpersonal skills.Strong customer service orientation and problem-solving ability.Proficiency in MS Office Suite and helpdesk/ticketing software.Time management and multitasking under pressure.Attention to detail and accuracy in documentation.Professional appearance and behavior.Ability to maintain confidentiality and handle sensitive information.Educational QualificationMinimum: 10+2 / Diploma in Office Administration, IT, or Customer Service.Preferred: Bachelors Degree in any discipline (Business, Administration, or IT).Certification in Front Office Management, IT Support, or Helpdesk Operations is an added advantage.Experience03 years of experience in front office, helpdesk, or administrative support roles.Prior experience in corporate offices, IT services, hospitality, or facility management preferred.Working ConditionsStandard office environment with regular interaction across departments.May require rotational shifts (in 24x7 support environments).Must be punctual, reliable, and adaptable to fast-paced work settings.

We are looking for a dedicated Customer Handling Executive to join our team in Patna. This full-time position is ideal for individuals with 0 to 2 years of experience who seek to build a career in customer service. As a part of our team, you will play a critical role in managing customer interactions.Key Responsibilities:- **Customer Interaction**: Engage with customers via phone, email, or in person to understand their queries and provide solutions.- **Issue Resolution**: Identify customer issues and work efficiently to resolve them, ensuring customer satisfaction and loyalty.- **Feedback Collection**: Gather customer feedback to help improve services and report it to the management team for enhancement plans.- **Record Keeping**: Maintain accurate records of customer interactions and transactions, ensuring that all information is up to date.Required Skills and Expectations:Candidates should possess strong communication skills and be comfortable interacting with diverse customers. A positive attitude and willingness to learn are essential. Proficiency in basic computer applications is expected, along with the ability to manage multiple tasks efficiently. Applicants need to demonstrate problem-solving skills and a keen attention to detail. Being a team player who can thrive in a dynamic environment is crucial for success in this role.

Join our team as Ground Staff in Patna, India. This entry-level position is ideal for fresh graduates or those with up to two years of experience. Your role will involve directly supporting airport operations to ensure everything runs smoothly and efficiently.Key Responsibilities:1. **Passenger Assistance**: Help passengers with check-in procedures, baggage handling, and boarding processes to ensure a seamless travel experience.2. **Customer Service**: Provide excellent customer service by addressing passenger queries and assisting them with any issues related to their flights.3. **Baggage Management**: Ensure proper handling, loading, and unloading of baggage to avoid any loss or damage, contributing to overall customer satisfaction.4. **Safety and Security**: Assist in maintaining safety and security protocols by ensuring that all procedures are followed during passenger boarding and disembarkation.5. **Coordination**: Work closely with airline staff and other ground services to facilitate efficient airport operations and minimize delays.Required Skills and Expectations:Candidates should have a minimum educational qualification of 12th grade. Strong communication and interpersonal skills are essential for interacting effectively with passengers. You should be detail-oriented, organized, and capable of working in a fast-paced environment. A willingness to learn and adapt, along with the ability to work as part of a team, is crucial for success in this role. Basic knowledge of airport operations is a plus but is not mandatory for entry-level candidates.

We are seeking a motivated Airline Customer Service Representative to join our team in Patna, India. This role is perfect for individuals who enjoy helping others and have a passion for the airline industry. As a representative, you will provide excellent service to our customers.Key Responsibilities:1. **Assist Passengers:** Welcome travelers at the check-in counters, answer their queries, and guide them through the check-in process. This includes handling their luggage and ensuring they understand their flight details.2. **Manage Bookings:** Help customers make, change, or cancel flight reservations. You will use our booking systems to provide accurate information and ensure a smooth experience.3. **Resolve Issues:** Address passenger complaints and concerns promptly and professionally. Your goal will be to find solutions that satisfy customers while adhering to company policies.4. **Provide Flight Information:** Inform passengers about flight schedules, delays, and gate changes. Keeping customers updated ensures they are well-informed throughout their travel experience.5. **Maintain Records:** Document interactions with customers in the system. This helps in managing customer accounts and improves service quality.Required Skills and Expectations:Candidates should have a minimum education of 12th grade and should be comfortable using computers for booking and record-keeping. Excellent communication skills in English and an eagerness to help people are essential. A positive attitude, patience, and problem-solving skills will greatly help in providing exceptional customer service. Prior experience in customer service is a plus, but not mandatory.

As an Airport Guest Relationship Executive in Patna, you will be the first point of contact for passengers, ensuring they have a smooth and enjoyable experience at the airport. This full-time role is perfect for freshers who are eager to develop their customer service skills in a dynamic environment.Key Responsibilities:- **Welcome Guests**: Greet passengers warmly as they arrive and assist them with any inquiries or needs they may have.- **Assist with Check-in and Boarding**: Provide guidance during the check-in process, ensuring that guests understand procedures and have all necessary documentation.- **Manage Customer Queries**: Address passenger concerns promptly and professionally, providing accurate information and solutions to enhance their travel experience.- **Coordinate with Airlines**: Work closely with airline staff to facilitate a seamless experience for guests, including managing any special requests.- **Promote Services**: Share information about airport facilities and services available to guests, including lounges, shops, and dining options to enhance their airport experience.Required Skills and Expectations:Candidates must possess excellent communication skills, with a friendly and approachable demeanor. Basic computer skills are essential for handling check-in systems and customer databases. A customer-oriented mindset and the ability to resolve issues swiftly are important for this role. Freshers should show a willingness to learn and adapt to a fast-paced work environment, ensuring every guest feels valued and assisted during their journey.

We are looking for a dedicated Airline Customer Service Executive to join our team in Patna, India. This entry-level position is ideal for individuals who are passionate about delivering great customer experiences in the airline industry.Key Responsibilities:1. **Customer Assistance**: Help passengers with inquiries regarding flight schedules, bookings, and cancellations. Provide accurate information and resolution to enhance customer satisfaction.2. **Ticketing Support**: Assist customers in purchasing tickets and make necessary changes to bookings. Ensure all transactions are handled efficiently and accurately.3. **Problem Resolution**: Address and resolve any issues or complaints that arise during the travel process. Maintain a calm demeanor and provide effective solutions to ensure a positive experience for passengers.4. **Flight Information Management**: Keep passengers updated on flight status, gate changes, and delays. Communicate important updates clearly and promptly to keep travelers informed.5. **Collaboration**: Work closely with other team members and departments to ensure smooth operations. Maintain effective communication with airline staff and other stakeholders.Required Skills and Expectations:Candidates should possess strong communication skills, both verbal and written, to interact effectively with customers. A friendly and approachable attitude is essential, along with the ability to multitask in a fast-paced environment. Basic computer skills and attention to detail are necessary to manage ticketing and customer inquiries efficiently. Candidates must be willing to work full-time from the office, demonstrating dedication and a commitment to excellent customer service.

We are looking for an Airline Manager to join our team in Patna. In this role, you will oversee various operations related to the airline industry, ensuring smooth functioning and customer satisfaction.**Key Responsibilities:**- **Flight Coordination:** Manage flight schedules, ensuring timely departures and arrivals by working closely with pilots, ground staff, and air traffic control.- **Customer Service Management:** Address passenger inquiries and issues promptly, striving to enhance the overall customer experience and resolve any complaints.- **Staff Supervision:** Oversee airport staff, including check-in personnel and ground crew, ensuring they adhere to company standards and procedures.- **Safety Compliance:** Ensure all safety protocols and regulations are followed, maintaining high safety standards in operations and passenger handling.- **Financial Oversight:** Assist in managing budgets and financial reports, contributing to cost-effective operations while maximizing profitability.- **Training and Development:** Support the training of new employees, providing them with essential knowledge about operations and customer service.**Required Skills and Expectations:**Candidates should possess good communication skills to effectively interact with customers and staff. A basic understanding of airlines and travel processes is beneficial, though not mandatory. Strong organizational skills are needed to manage multiple tasks efficiently. Being proactive and adaptable will help in resolving challenges quickly. The candidate should be a quick learner, willing to embrace a fast-paced work environment, and should be available to work full-time from the office. A minimum educational requirement is a 10th-grade pass. Fresh graduates are encouraged to apply.

Job Summary:The Air Ticketing Executive is responsible for managing flight bookings, reservations, and ticket issuance for domestic and international travel. The role involves handling customer inquiries, providing fare quotations, processing payments, and ensuring compliance with airline policies and travel regulations. The executive acts as the primary point of contact between customers and airlines, ensuring a smooth and satisfactory booking experience.Key Responsibilities: 1. Flight Booking & TicketingHandle flight reservations, ticket issuance, reissuance, and cancellations through Global Distribution Systems (GDS) such as Amadeus, Galileo, Sabre, or Abacus.Verify passenger information, travel routes, and fare accuracy before ticket issuance.Manage Passenger Name Records (PNRs) and ensure timely updates and confirmations.Process refunds, date changes, and ticket exchanges as per airline rules and policies. 2. Customer Service & CommunicationInteract professionally with clients to provide flight options, fare quotes, and travel advice.Respond to queries regarding baggage rules, flight schedules, and visa requirements.Handle customer complaints and resolve booking issues promptly.Maintain high levels of courtesy, patience, and professionalism in all communications. 3. Documentation & CoordinationMaintain accurate records of bookings, sales reports, and customer details.Coordinate with airlines, consolidators, and travel partners for group bookings or special services.Ensure that all travel documentation (tickets, itineraries, receipts, and invoices) is delivered accurately and on time.Reconcile daily ticket sales and prepare financial or audit reports when required. 4. System & Policy ManagementKeep updated with changes in airline fares, schedules, and reservation systems.Ensure compliance with IATA and airline regulations, refund policies, and security procedures.Stay informed about travel restrictions, visa requirements, and COVID/travel advisories when applicable.Qualifications and Requirements:Minimum qualification: 10+2 (HSC); Bachelors degree in Travel, Tourism, or Hospitality preferred.Diploma or certification in Air Ticketing / IATA / Travel & Tourism is highly desirable.13 years of experience in airline ticketing or travel agency operations preferred.Proficiency in GDS systems (Amadeus, Galileo, Sabre, Abacus).Strong computer literacy (MS Office, Email, CRM tools).Excellent communication, interpersonal, and customer service skills.Attention to detail and ability to work under pressure.Key Skills:Airline reservation and GDS proficiencyTicketing and fare calculationCustomer relationship managementProblem-solving and multitaskingKnowledge of IATA codes and travel documentationCommunication and teamworkAccuracy and time managementBehavioral Attributes:Courteous and professional demeanorPatience and adaptabilityTeam spirit and collaborationIntegrity and confidentialityPositive attitude and willingness to learnPerformance Indicators:Accuracy and timeliness of ticket issuanceCustomer satisfaction and feedback ratingsSales targets and revenue contributionCompliance with airline policies and travel regulationsEfficiency in handling booking amendments and cancellations