Customer Management Job Vacancies in Delhi

We are looking for an Airport Guest Relationship Executive to ensure a warm and efficient experience for travelers at the airport. This entry-level position is perfect for someone passionate about customer service and eager to learn.Key Responsibilities:1. **Guest Assistance**: Greet and assist guests at various points within the airport, providing information and support to enhance their travel experience.2. **Problem Resolution**: Address any issues or concerns raised by travelers promptly and effectively, ensuring their comfort and satisfaction.3. **Information Dissemination**: Provide accurate information regarding flights, terminal facilities, and services available within the airport.4. **Team Collaboration**: Work closely with other airport staff and management to ensure seamless service delivery and address any operational challenges.Required Skills:Strong interpersonal skills are essential for interacting with diverse groups of travelers. You should possess a friendly demeanor and an eagerness to help. Basic communication skills in English and Hindi will be beneficial. Adaptability and the ability to work in a fast-paced environment are crucial to handle the dynamic nature of airport operations. Being proactive and attentive to guests

We are looking for a dedicated Back Office Assistant in Najafgarh, Delhi. This role is ideal for recent graduates or those with up to five years of experience. As a Back Office Assistant, you will support our daily operations by handling essential administrative tasks.Key responsibilities include:- **Data Entry and Management**: Accurately input and organize data in various systems, ensuring information is up to date and easily accessible for other team members.- **File Management**: Maintain and organize physical and digital files. This includes scanning documents, filing, and retrieving records as needed.- **Communication Support**: Assist in managing internal communication by responding to emails and forwarding important information to relevant staff members.- **Document Preparation**: Prepare reports, presentations, and other documents by gathering information and formatting it professionally.- **Office Maintenance**: Help ensure the office environment is organized and supplies are stocked, contributing to a smooth and efficient workplace.Required skills and expectations include:- **Attention to Detail**: Must have a keen eye for detail to avoid errors in data entry and document preparation.- **Organizational Skills**: Ability to manage multiple tasks efficiently and maintain an orderly work environment.- **Communication Skills**: Strong verbal and written communication abilities are necessary for effective interaction with colleagues and management.- **Basic Computer Proficiency**: Familiarity with office software like Microsoft Office or Google Suite is essential.You should be a proactive team player, eager to learn, and ready to contribute positively to our work environment.

We are seeking a dedicated and organized Back Office Assistant to join our team in Chandni Chowk, Delhi. This full-time position is ideal for a female candidate with 2 to 5 years of experience in office administration.The Back Office Assistant will be responsible for managing administrative tasks to support daily operations. Key responsibilities include:- **Data Entry**: Accurately input and maintain data in databases and spreadsheets, ensuring information is up-to-date and easily accessible.- **Documentation Management**: Organize and file documents, including invoices and reports, to maintain a tidy and efficient office space.- **Communication Support**: Assist in answering phone calls and responding to emails, ensuring smooth communication between departments and clients.- **Scheduling and Coordination**: Help in organizing meetings, appointments, and company events, ensuring all logistics are handled effectively.- **Inventory Management**: Monitor and maintain office supplies, ordering when necessary to ensure the team has the resources they need.Candidates should have a strong attention to detail, excellent organizational skills, and the ability to work effectively in a team. Proficiency in Microsoft Office applications is essential, along with strong communication skills. A positive attitude and the ability to adapt to changing priorities are also important traits for success in this role.

Key Responsibilities: - **Sales Outreach:** Actively engage with potential clients in the designated territory, presenting our products and services to meet their needs. - **Client Meetings:** Schedule and conduct meetings with clients to understand their requirements and offer tailored solutions. - **Market Research:** Analyze market trends and competitor activities to identify new sales opportunities and stay ahead in the industry. - **Reporting:** Maintain accurate records of sales activities, client interactions, and progress towards targets, providing regular updates to management.Required Skills and Expectations: The successful candidate must have excellent communication and interpersonal skills to establish and nurture client relationships. A strong understanding of sales techniques and the ability to work independently under pressure are essential. Candidates should also possess good problem-solving skills to address client concerns effectively. Familiarity with CRM software and proficiency in Microsoft Office will be advantageous. We expect the candidate to demonstrate a professional demeanor and a persistent attitude in pursuing sales goals, as well as to maintain a strong focus on customer satisfaction.

Job Title: Tele Caller ExecutiveLocation: Delhi / NCR (Preferred)Experience Required: 0-2 YearsJob Summary :We are looking for an enthusiastic Customer Care Executive to connect with potential and existing dealers, explain products/services, and generate leads or sales while maintaining strong customer relationships.

We are seeking an enthusiastic International Travel Sales Executive to join our team in Delhi. This role is ideal for individuals passionate about travel and customer service, helping clients plan their dream trips abroad.Key responsibilities include:- **Client Engagement:** Meet and interact with clients to understand their travel needs, preferences, and budget constraints, ensuring personalized service.- **Travel Planning:** Assist clients in selecting travel destinations, accommodations, and activities by providing expert advice and tailored suggestions that fit their interests.- **Sales Management:** Promote and sell various travel packages, deals, and services, aiming to meet or exceed sales goals each month.- **Booking Coordination:** Handle all aspects of travel bookings, including flights, hotels, and transportation, ensuring accuracy and timely confirmation.- **Customer Support:** Provide ongoing support before, during, and after travel, addressing any issues or concerns clients may have.To succeed in this role, candidates should possess strong communication and interpersonal skills. A good understanding of travel destinations and a keen eye for detail are essential. Candidates must be comfortable working in an office environment and should demonstrate a commitment to providing exceptional service. A positive attitude, ability to work in a fast-paced setting, and a passion for travel are highly valued. Additionally, candidates should be able to work collaboratively with team members to achieve common goals.

We are looking for an experienced hospitality professional from the inbound travel trade ecosystem to lead sales and reservations for a luxury heritage hospitality setup in Old Delhi.The role requires someone with strong inbound tourism exposure, excellent relationships within the travel trade ecosystem, and the ability to drive occupancy, bookings, and guest experience through strategic partnerships and effective reservation management.Key ResponsibilitiesDrive inbound sales across FIT, group, and corporate segmentsManage reservations, occupancy planning, inventory, and rate strategiesBuild and maintain strong relationships with DMCs, international tour operators, travel agents, and OTA platformsConvert inquiries into confirmed bookings through proposal management, negotiations, and timely follow-upsCoordinate closely with operations and guest services teams to ensure seamless guest experiencesLead and mentor the reservations team to ensure operational efficiency and service excellenceMonitor market trends, competitor activity, and customer preferences to drive business growthMaintain accurate reservation records, forecasting, and reporting systemsIdeal Candidate10-15 years of experience in hotel sales and reservations within luxury, boutique, or heritage hospitalityStrong network within inbound travel trade and DMC ecosystemDeep understanding of international inbound tourism markets and buyer behaviourStrong communication, negotiation, and stakeholder management skillsProficiency in PMS/CRS systems and OTA managementCandidates should preferably be based out of DelhiImportant NoteCandidates from inbound travel trade backgrounds will be strongly preferredCandidates from domestic travel trade or outbound travel trade backgrounds will not be suitable for this role Interested candidates can share their profiles at:jobs@thepeopleorder.com

Role SummaryWe are looking for a Customer Care Executive to handle customer queries, resolve complaints,and ensure a high level of customer satisfaction. The ideal candidate will be a goodcommunicator, patient listener, and problem solver.Key Responsibilities Handle incoming calls, emails, chats, and social media queries from customers. Provide accurate product/service information and resolve customer concerns promptly. Maintain records of customer interactions and update CRM systems. Coordinate with internal teams to resolve escalated issues. Follow up with customers to ensure their concerns are resolved. Suggest process improvements to enhance customer experience.Requirements 1-2 years of experience in customer service, preferably in FMCG, D2C, or e-commerce. Excellent verbal and written communication skills in English and Hindi Strong problem-solving and interpersonal skills. Basic computer knowledge and familiarity with CRM tools.Preferred Skills Prior experience in call center/BPO/e-commerce. Knowledge of order management, returns, and refunds process. Ability to remain calm and professional under pressure.

Ishwar Vedic Life Care is an Ayurvedic wellness company focused on providing natural healthcare and herbal wellness solutions. The company works on promoting Ayurvedic products for daily health care, digestive wellness, men wellness, and overall healthy lifestyle supportlocation Pitampura, DelhiHR Contact: Deepali

Job Description:Job Title: Business Development Representative (Cold Calling & Lead Generation)Company: Ekta Group

We are looking for a dedicated Office Assistant to support our team in New Delhi. The ideal candidate will be a recent school graduate with a positive attitude and eagerness to learn. This position is a full-time role, and the assistant will work from the office.**Key Responsibilities:**- **Manage Phone Calls**: Answer incoming calls and direct them to the appropriate staff, ensuring smooth communication within the office.- **Maintain Files and Documents**: Organize and update physical and digital files, making it easy to access important information when needed.- **Assist with Scheduling**: Help in coordinating meetings and appointments for team members, ensuring that everyone stays organized and on track.- **Support Office Operations**: Provide general administrative support, such as typing, data entry, and preparing documents, thereby keeping daily operations running smoothly.- **Handle Supplies**: Monitor and restock office supplies, ensuring that all necessary materials are readily available for the team.Required skills and expectations include:- Candidates should be female and have completed at least the 12th grade.- Strong organizational skills and attention to detail are essential for success in this role.- Excellent verbal and written communication skills are important for effective interaction with colleagues and clients.- The candidate should be a quick learner, comfortable using basic office software, and willing to adapt to new challenges.- A friendly demeanor and the ability to work well in a team environment are crucial for fostering a positive office atmosphere.

We are seeking a dedicated and motivated Customer Care Executive to join our team. This part-time position allows you to work from home, offering flexibility while providing essential support to our customers.**Key Responsibilities:**- **Responding to Customer Inquiries:** You will handle queries through phone, email, and chat, ensuring timely and accurate responses to maintain customer satisfaction.- **Providing Product Information:** You will help customers understand our products and services, guiding them through features and benefits to enhance their experience.- **Resolving Issues:** When customers face challenges, you will work to resolve their issues efficiently, ensuring their concerns are addressed promptly.- **Maintaining Customer Records:** You will keep accurate logs of customer interactions and transactions, contributing to the smooth operation of our customer service.- **Gathering Feedback:** Youll collect customer feedback to help improve products and services, making sure that we meet our customers' needs effectively.**Required Skills and Expectations:**To succeed in this role, candidates should have excellent communication skills, both written and verbal, to interact effectively with customers. A friendly and patient attitude is essential, as you will be working to ensure customer satisfaction. Basic computer skills are required, as you will use various software to track and manage customer interactions. Attention to detail is necessary for keeping accurate records. Previous experience in customer service is a plus but not mandatory, making this a great opportunity for recent school graduates. Flexibility and a strong commitment to meeting customer needs are crucial in this position.