Customer Management Job Vacancies in Delhi

We are looking for a dedicated Relationship Manager to join our team in Delhi. In this role, you will be responsible for fostering and managing strong relationships with clients. Your objective will be to ensure client satisfaction and drive business growth.**Key Responsibilities:**- **Client Relationship Management:** Build and maintain strong connections with clients, understanding their needs and addressing any concerns to ensure satisfaction.- **Account Monitoring:** Regularly monitor client accounts to identify potential issues or areas for improvement, providing timely solutions to enhance client experience.- **Sales Support:** Collaborate with the sales team to identify opportunities for upselling or cross-selling products and services, helping to achieve sales targets.- **Performance Tracking:** Analyze client feedback and data to measure relationship success and develop strategies for better engagement and retention.- **Reporting:** Prepare and present reports on client status and relationship progress to senior management, ensuring transparency and effective communication.**Required Skills and Expectations:**- Candidates should have 3 to 9 years of experience in a relationship management role or similar, showcasing a strong track record in client service.- Excellent communication and interpersonal skills are essential for building rapport with clients and responding effectively to their needs.- Strong analytical and problem-solving abilities will be required to identify client issues and propose viable solutions.- Candidates should be goal-oriented and have a proven ability to contribute to team success while managing multiple client accounts.- Comfort with data analysis and reporting tools is a plus to help in tracking client engagement and performance metrics. If you meet these qualifications and are looking for a challenging yet rewarding opportunity, we encourage you to apply!

We are looking for a dedicated and friendly female Shop Keeper to join our team in Nirman Vihar, Delhi. This full-time position is perfect for freshers who have completed their 10th grade and are eager to start their career in retail.As a Shop Keeper, you will be responsible for managing the day-to-day operations of the store. You will greet and assist customers, helping them find products and answering their questions. You will also handle the cash register, process transactions accurately, and maintain a tidy shop environment. Keeping track of inventory, restocking shelves, and organizing displays are important tasks to ensure the shop looks appealing and is well-stocked, allowing for a seamless shopping experience.The ideal candidate should have good communication skills, a friendly demeanor, and a strong desire to provide excellent customer service. Being organized and detail-oriented is essential, as you will manage cash handling and keep records accurately. We expect you to have basic math skills for handling transactions and a good understanding of sales principles. A willingness to learn and adapt to the fast-paced retail environment is crucial.If you are motivated, eager to learn, and enjoy interacting with people, we encourage you to apply. This role will provide you with valuable experience in the retail industry while contributing to our welcoming shop atmosphere.

We are looking for a Customer Support Executive to handle customer queries, resolve issues, and provide excellent service through calls, emails, or chat. The candidate should have good communication skills and a customer-first approach.

We are a reputed Corporate Gifting Company. So need a Sales Manager to grow our Buisness.

Clerical Tasks: Overseeing clerical tasks such as sorting and sending mail, maintaining files, and managing office supplies. Communication: Answering phone calls, taking messages, and managing incoming and outgoing correspondence. Visitor Management: Welcoming visitors to the office and assisting them as needed. Scheduling: Scheduling meetings, sending invites, and managing appointments. Organizational Support: Organizing documents, maintaining filing systems, and performing general office duties.

As a Relationship Manager, you will play a crucial role in maintaining and enhancing our relationships with clients. Your primary goal will be to ensure client satisfaction and support their needs. **Key Responsibilities:**- **Client Engagement:** Reach out to clients regularly to understand their needs and concerns, ensuring they feel valued and supported.- **Problem-Solving:** Address any client queries and issues promptly, providing effective solutions to create a positive experience.- **Relationship Building:** Foster long-term relationships with clients by maintaining open communication and building trust over time.- **Feedback Collection:** Gather client feedback on services and products to help the company improve offerings and tailor them to client needs.- **Reporting:** Prepare regular reports on client interactions and outcomes, helping the management understand client trends and preferences.**Required Skills and Expectations:**- Strong interpersonal skills are essential for effective communication and relationship building with clients.- Excellent problem-solving abilities to address client concerns quickly and effectively.- A positive attitude and willingness to learn, as you will be working in a dynamic environment.- Basic computer skills for maintaining records and reports.- A motivated individual who is proactive and takes initiative to engage with clients.This role is ideal for recent school graduates seeking to start their careers in client relations. Your ability to work in a team and demonstrate empathy towards clients will contribute significantly to your success in this position.

We are looking for a Customer Success Manager to join our team in Delhi. In this role, you will ensure that our customers have a great experience with our products and services.**Key Responsibilities:**- **Customer Onboarding:** Help new customers set up and understand our products, making their transition smooth and welcoming. - **Customer Support:** Address customer inquiries and resolve issues promptly, ensuring they feel valued and supported throughout their journey.- **Relationship Building:** Build strong relationships with customers to understand their needs and drive satisfaction, encouraging long-term loyalty to our brand.- **Feedback Collection:** Gather customer feedback on their experiences and communicate this information to the team to help improve our offerings.- **Success Tracking:** Monitor customer usage and success metrics to identify trends and proactively assist customers in achieving their goals.**Required Skills and Expectations:**The ideal candidate should have strong communication skills to interact effectively with customers and team members. A problem-solving mindset is essential, allowing you to address customer issues quickly and efficiently. Basic computer skills, including familiarity with tools such as email and chat platforms, are necessary. You should be a team player who is eager to learn and grow, with a positive attitude toward helping others. Lastly, attention to detail is crucial for tracking customer progress and maintaining accurate records. This position is suitable for individuals who have completed at least their 10th grade and have a passion for customer service.

Customer Retention & CRM Growth OfficerRemote UK Business International Applicants WelcomeWe are partnering with a well-established, multi-branch automotive service group in the United Kingdom to hire a Customer Retention & CRM Growth Officer.This is a remote, full-time opportunity with direct impact on business performance, repeat revenue, and workshop utilisation across multiple UK locations.This role focuses on customer lifecycle management and structured retention campaigns not social media marketing.About the OpportunityOur client operates busy automotive workshops and is looking to strengthen its customer retention systems to ensure consistent repeat bookings for MOT and servicing.The selected candidate will take ownership of reminder campaigns, CRM management, and structured follow-up activity that directly drives bookings and customer loyalty.This is a measurable, performance-driven role tied to real business outcomes.Key Responsibilities* Manage MOT and servicing reminder campaigns (Email & SMS)* Create and optimise campaigns using Mailchimp or similar platforms* Set up and manage WhatsApp Business customer workflows* Maintain and update CRM/customer databases (Excel or garage management systems)* Follow up with customers who have not booked after reminders* Conduct outbound calls to assist customers with bookings* Request and manage Google Reviews post-service* Execute weekly and monthly retention campaigns* Maintain accurate records and notes within CRM* Track and report on retention and booking performance metricsWorking Hours* Monday to Friday* 8:30 AM 5:30 PM UK Time (GMT)* Approximately 2:00 PM 11:00 PM India Time (depending on daylight saving)Compensation* INR 6,00,000 per year (or 5,000 equivalent)Performance-based incentives linked to retention and booking outcomesThis compensation is positioned competitively for long-term international remote employment.Required Experience* 25 years experience in:* Customer service* CRM management* Retention marketing* Appointment coordination* Experience making daily outbound customer calls* Experience managing structured databases or CRM systems* Experience creating and managing email or SMS campaigns* Automotive industry experience is advantageous but not mandatory.Preferred Technical Skills* CRM or garage management systems* Microsoft Excel or Google Sheets* Mailchimp or similar email marketing tools* WhatsApp Business* SMS campaign platforms* Google Reviews/customer feedback systemsCandidate Requirements* English proficiency at C1 Advanced level* Clear, professional communication suited to UK customers* Comfortable handling outbound calls daily* Strong organisational skills and attention to detail* Quiet professional home workspace* Reliable high-speed internet* Ability to maintain confidentiality and follow data protection standardsPerformance MeasurementSuccess in this role will be measured by:* Repeat booking rate* Customer retention percentage* Customer reactivation outcomes* Review generation rate* Campaign-to-booking conversionCareer ProgressionThis opportunity offers structured growth into:* Customer Success Leadership* CRM Management* Retention Strategy LeadershipAs the client continues expanding, leadership pathways will open.Application Process* Direct applicants only (Email your resumes/CV at: anthony@affinitysteps.com)* Shortlisted candidates will complete a short paid assessment* Hiring timeline: 24 weeks

Customer Relationship Manager - BPO Calling Staff Wanted at Siyaahi Kalaa Tattoos StudioLocation: Lajpat Nagar, Delhi - 110024Experience: Prior experience in BPO calling or customer service preferredJob Type: Full-timeJob Description:Siyaahi Kalaa Tattoos Studio is seeking a skilled Customer Relationship Manager to join our team. As a BPO calling staff member, you'll be responsible for managing customer inquiries, resolving issues, and driving sales growth through excellent communication and relationship-building skills.Key Skills:- Excellent communication and interpersonal skills- Proficiency in Hindi and English languages- Prior experience in BPO calling or customer service- Strong problem-solving and negotiation skills- Ability to work in a fast-paced environmentResponsibilities:- Handle customer inquiries and resolve issues via phone and email- Meet sales targets and promote studio services- Build strong relationships with clients and partners- Collaborate with team members to achieve business goalsWhat We Offer:- Competitive salary and incentives- Opportunities for growth and professional development- Dynamic work environment with a passionate teamIf you're a motivated and customer-focused individual looking for a challenging role, contact us to join our team!Contact Info:Siyaahi Kalaa Tattoos StudioM/55, basement, Vinoba Puri, Block M, Lajpat Nagar II, Lajpat Nagar, New Delhi, Delhi 110024Apply Now!

We are seeking a female Front Desk Manager with 1 to 3 years of experience to oversee our front desk operations at our location on Hudson Lane, Delhi. This full-time role is vital in creating a welcoming environment for guests and ensuring smooth daily operations. Key Responsibilities:- **Manage Front Desk Operations:** Oversee daily front desk activities, ensuring that all guests receive prompt and courteous service at all times.- **Supervise Staff:** Lead and train front desk staff, assign tasks, and ensure they provide excellent customer service, enhancing guest satisfaction.- **Handle Guest Inquiries:** Address any guest questions or concerns with professionalism and efficiency, ensuring a positive experience for every visitor.- **Maintain Records:** Keep accurate records of guest information, room assignments, and billing details to support smooth operational processes.- **Collaboration with Team:** Work closely with other departments, like housekeeping and maintenance, to ensure all guest requests are met promptly.Required Skills and Expectations:The ideal candidate should have a minimum of 1 year of experience in a front desk or customer service role and possess a high school diploma or equivalent. Strong communication skills in English, both written and verbal, are essential. A friendly demeanor, excellent organizational abilities, and a keen attention to detail are necessary to excel in this position. The candidate should be adaptable and able to manage multiple tasks efficiently while maintaining a positive attitude.

Carnivore Style Your #1 Resource On All Things Meat-Related is looking for a HR Assistant!Join us salary ranges from $1,000 to $1,500 per month, plus other perks and benefits. better to directly send your application letter to our Careers page by searching on google Carnivore Style and check out our online community of meat lovers!*** Due to the large volume of applications, we will only contact those who qualify for the positions they applied for.Please be aware that we do not respond to job application inquiries sent via our social media accounts. All communication from us will be through email.If you do not hear back from us, feel free to re-apply after six months for another suitable position within our company. ***Job Summary:This role will involve you supporting the exercise of our HR functions and operations. You will be responsible for providing administrative and clerical assistance to our HR managers and staff, such as maintaining employee records, processing payroll, assisting with recruitment and onboarding, and handling employee queries and requests.Description of Tasks: Provide administrative and clerical support to our HR managers and staff, such as scheduling appointments, meetings, and interviews, preparing documents and reports, and filing and updating employee records Process payroll and benefits, ensuring accurate and timely payment of wages and deductions, and resolving any payroll or benefits issues or discrepancies Assist with recruitment and onboarding, such as posting job ads, screening resumes, conducting background checks, preparing offer letters and contracts, and conducting orientation and training sessions for new hires Handle employee queries and requests regarding HR issues, rules, and regulations, such as leaves, benefits, policies, and procedures, and provide accurate and helpful information and guidance Coordinate and participate in HR projects and initiatives, such as employee engagement, performance management, and employee relations, and provide feedback and suggestions for improvement Stay up to date with the latest HR trends and developments, and ensure compliance with legal and ethical standardsList of Qualifications: Degree or certification in human resources, business administration, or a related field Some experience as an HR assistant, administrator, or coordinator, preferably in the food or lifestyle industry Excellent organizational and communication skills, with the ability to handle confidential and sensitive information with discretion and professionalism Knowledge of HR policies and procedures, and ability to interpret and apply them correctly and consistently Proficiency in various HR software and tools, such as Microsoft Office, Google Suite, and payroll systems, to perform duties efficiently and accurately Ability to work independently and collaboratively, with good problem-solving and multitasking skills

Attend Incoming Calls and Whatsapp Enquiriesupdate and Manage Lead Data in Crmfollow Up with Prospects and Arrange Meetings/site Visitssupport Coordination Between Sales and Design Teamshandle Front Desk and Visitor Management

As an Inside Sales Executive, you will be responsible for generating leads, qualifying prospects, and closing sales deals over the phone or through virtual meetings. You will work closely with the sales team to understand customer needs and provide product information.Key responsibilities include making outbound calls to potential customers, following up on leads generated through marketing campaigns, maintaining a database of prospects, and achieving sales targets set by the company.The ideal candidate should have a minimum of 1-5 years of experience in sales, preferably in a B2B setting. A graduate degree is required for this role. Strong communication and negotiation skills are a must, along with the ability to work independently and as part of a team. Attention to detail, time management skills, and a proactive approach to sales are also essential for success in this position.Overall, we are looking for a driven and results-oriented individual who is passionate about sales and eager to contribute to the growth of our business.

The Front Office Executive will be responsible for managing the front desk of the office in Delhi, India. Key responsibilities include welcoming guests, managing phone calls and emails, maintaining office supplies, and assisting with administrative tasks. The ideal candidate should have a graduate degree and 1-5 years of experience in a similar role. Excellent communication skills, a professional appearance, and the ability to multi-task are essential for this position. The candidate should be organized, friendly, and capable of handling a variety of tasks efficiently. This is a full-time position that requires the candidate to work from the office location.