Customer Management Job Vacancies in Surat

Front Desk Duties: Handle walk-in inquiries, incoming calls, route calls, and provide basicinformation about services. Record and maintain accurate data of walk-in clients in CRM & GoogleSheet Provide general administrative support, including scanning documentsand coordinating courier services Assist with other administrative tasks as assigned by managementTelesales Counselor Duties: Make new sales calls 150/ per day (Leads will be given by us). Ensure maximum documents are collected from clients and share thempromptly with the assigned counselor for further processing. Take regular follow-ups with counselors regarding application status, missingdocuments, and next steps in the process. Ensure to achieve Application Conversion Targets and Fees Payment Targets asassigned monthly & intake wise.Requisite Skills: Excellent communication skills (verbal and written) Proficiency in Microsoft Office Suite, especially Excel Strong organizational and multitasking abilities Customer service orientation Time management skills Ability to work with diverse populationsDesired Skills: Proven experience of 1 year as Front Desk or in Telesales is preferred

Job title - Sales executiveExperience- 2 to 3 years experience in sanatory ware ,bath ware & CP FittingLocation - SuratJob SummaryWe are seeking a dynamic and result-oriented Sales Executive to expand the dealer and distributor network, promote bathware products, and achieve sales targets within the assigned territory. The ideal candidate will have strong communication skills, a passion for sales, and the ability to build long-term business relationships.Roles & ResponsibilitiesIdentify, visit, and onboard potential Dealers and Distributors in the assigned territory.Promote bathware products through regular field visits and product presentations.Build and maintain strong relationships with Dealers and Distributors through continuous engagement.Ensure timely communication and implementation of dealer schemes.Achieve or exceed assigned monthly sales targets.Clearly explain product features and Unique Selling Points (USPs) to Dealers and Distributors.Provide accurate market feedback and competitor analysis.Maintain and submit monthly sales data and reports.Ensure proper product display and brand visibility at dealer outlets.Collect payments from Dealers and Distributors as per company policy.Qualifications & SkillsMinimum qualification: 12th Pass or Graduate in any discipline.Strong communication and negotiation skills.Basic knowledge of sanitary ware/bathware products or willingness to learn.Must have a two-wheeler with a valid driving license.Ability to travel extensively within the assigned territory.Field SalesCustomer Relationship ManagementLead GenerationResult-Oriented Attitude

Job Summary:The Customer Service Executive (CSE) is responsible for handling customer inquiries, resolving complaints, processing orders, and providing information about products and services. The role focuses on ensuring customer satisfaction through professional communication, problem-solving, and timely assistance via phone, email, chat, or in person.Key Responsibilities:Customer Interaction & SupportHandle inbound and outbound customer calls, chats, and emails.Respond to customer queries regarding products, services, billing, and policies.Provide accurate information and ensure a positive customer experience.Complaint Handling & ResolutionRecord and resolve customer complaints promptly.Escalate complex issues to senior staff or concerned departments when necessary.Follow up with customers to ensure problems are resolved to satisfaction.Order & Service ManagementProcess orders, returns, exchanges, and cancellations efficiently.Maintain accurate records of transactions and customer details.Coordinate with logistics or operations teams for timely delivery and support.Documentation & ReportingMaintain customer service logs, feedback, and daily activity reports.Update CRM (Customer Relationship Management) systems with all interactions.Analyze common customer issues and suggest improvements to processes.Team CollaborationWork closely with sales, marketing, technical, and accounts teams.Share insights and customer feedback for service or product enhancement.Customer RetentionBuild long-term relationships with customers through professional engagement.Promote loyalty programs, upselling, or cross-selling where appropriate.Required Skills & Competencies:Excellent verbal and written communication skills.Strong problem-solving and conflict-resolution abilities.Ability to work under pressure and manage multiple tasks.Good listening and interpersonal skills.Basic computer literacy proficiency in MS Office, CRM tools, and email systems.Attention to detail and ability to maintain confidentiality.Professional, polite, and customer-oriented behavior.Qualifications:Minimum Education: 12th pass / Graduate in any discipline.Preferred Experience: 13 years in customer service, call center, or client support role.Knowledge of CRM software or call-handling systems is an advantage.Work Environment:Office-based, call center, or hybrid setup.Rotational shifts may include weekends or holidays (as per company policy).Fast-paced and target-driven environment.

Job Title: Head SalesDepartment: SalesLocation: SuratIndustry: TextileJob Type: Full-timeJob Level: Senior LevelReporting To: DirectorJob Summary:We are seeking an experienced and result-oriented Sales Head to lead our sales department and drive revenue growth. The ideal candidate will be responsible for setting sales strategies, managing a high-performing sales team, and ensuring the achievement of business goals in the competitive textile market.Key Responsibilities:Lead, mentor, and manage the sales team to achieve individual and team targets.Develop and implement sales strategies aligned with organizational objectives.Set performance targets, quotas, and KPIs; monitor and evaluate team performance regularly.Provide accurate sales forecasts, reports, and strategic insights to senior management.Assess and improve current sales processes and procedures for efficiency and effectiveness.Define and assign sales territories, and manage resource allocation across regions.Coach team members to build strong client relationships and improve conversion rates.Foster a competitive yet collaborative and goal-driven sales environment.Identify market trends, customer needs, and competitor activities; provide feedback for product development.Drive continuous improvement through team feedback, process updates, and sales innovations.Coordinate with other departments (marketing, production, logistics) to ensure smooth execution of sales plans.Maintain clear and effective communication channels between management and the sales team.Required Knowledge & Skills:In-depth knowledge of sales and sales administration processes.Strong leadership, communication, and negotiation skills.Strategic thinking and business acumen.Team management, performance evaluation, and mentoring capabilities.Relationship-building abilities with key clients and stakeholders.Strong decision-making and analytical skills.Proficiency in reporting tools, forecasting, and CRM systems.Understanding of textile market trends, customer behavior, and competitor landscape.Education:Graduate/Postgraduate in any discipline.MBA/PGDM in Marketing or Sales Management preferred.Experience:8-10 years of sales experience in the textile industry, with a minimum of 5 years in a leadership role.