Customer Management Job Vacancies in Surat

Join our team in Surat as Airport Ground Staff, where you will play a crucial role in ensuring a smooth and efficient airport experience. This full-time position is ideal for individuals who are ready to start their career in the aviation industry.nnKey Responsibilities:nn1. Customer Service: Assist passengers with check-in procedures, provide information about their flights, and handle any inquiries or concerns to enhance their travel experience.nn2. Baggage Handling: Manage the loading and unloading of luggage, ensuring it is transported securely and efficiently, while adhering to safety standards.nn3. Flight Coordination: Collaborate with flight crews and operations teams to ensure timely boarding and departure of flights, helping to maintain the airports schedule.nn4. Safety Compliance: Follow all safety regulations and airport protocols, ensuring a safe environment for passengers and staff at all times.nnRequired Skills and Expectations:nnCandidates should have completed their 12th grade and possess good communication skills to interact effectively with passengers and team members. A positive attitude and an ability to work well under pressure are essential. While prior experience is not mandatory, a willingness to learn and adapt in a fast-paced environment is highly valued. Employees are expected to work diligently, demonstrate teamwork, and maintain a professional demeanor while representing the airport. This role offers a unique opportunity to gain valuable experience in the aviation sector.

An Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.Key ResponsibilitiesTicket Reservation & BookingBook domestic and international flight tickets.Assist customers in selecting suitable flights and fare options.Provide accurate fare quotations and travel itineraries.Process ticket reservations through airline reservation systems.Issue, reissue, and cancel airline tickets.Handle ticket modifications and upgrades.Passenger AssistanceGuide passengers regarding flight schedules.Assist with seat selection and special meal requests.Provide information about baggage allowance.Explain airline policies regarding refunds and cancellations.Assist passengers with travel insurance information.Help elderly passengers and passengers requiring special assistance.Handle customer complaints professionally.Airport Counter OperationsAssist passengers at airline ticket counters.Verify passenger identity documents.Coordinate with check-in staff.Resolve ticketing-related issues before departure.Process standby passengers.Manage last-minute ticket changes.Reservation ManagementUpdate reservation records.Confirm flight bookings.Monitor waitlisted bookings.Handle group reservations.Coordinate with travel agencies.Process online and offline reservations.DocumentationVerify passports and visas for international travel.Ensure travel documents meet airline requirements.Prepare passenger manifests when required.Maintain booking records.Generate reservation reports.Payment HandlingAccept ticket payments.Process credit/debit card transactions.Handle cash payments.Generate invoices and receipts.Maintain daily cash records.Process ticket refunds.Customer ServiceRespond to customer inquiries.Handle phone, email, and walk-in customers.Provide accurate travel information.Resolve ticketing issues promptly.Maintain customer satisfaction.CoordinationCoordinate with airline operations.Work closely with check-in staff.Communicate with airport authorities.Coordinate with travel agencies.Support baggage service teams when required.ComplianceFollow airline ticketing policies.Adhere to DGCA and airport regulations.Maintain confidentiality of passenger information.Ensure compliance with aviation security procedures.Required Qualifications10+2 (Higher Secondary) - Minimum qualification.Graduate in any discipline preferred.Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.Freshers and experienced candidates may apply.Required SkillsTechnical SkillsAirline reservation systems (Amadeus, Galileo, Sabre, Worldspan)Flight booking proceduresFare calculationTicket issuanceTicket revalidation and reissueRefund processingKnowledge of domestic and international routesBasic computer proficiency (MS Office, email)Soft SkillsExcellent communication skillsCustomer service orientationProfessional appearance and groomingProblem-solving abilityAttention to detailTime managementMultitaskingTeamworkPositive attitudePatience and empathyKnowledge RequirementsAirline fare rulesAirport proceduresReservation systemsIATA ticketing standardsBaggage policiesVisa and passport requirementsTravel insurance basicsAviation terminologyCustomer service standardsDaily DutiesProcess ticket bookings.Assist passengers with reservations.Issue and modify airline tickets.Handle cancellations and refunds.Answer customer calls and emails.Verify travel documents.Coordinate with airport operations.Resolve ticketing issues.Update reservation records.Maintain transaction reports.Working ConditionsAirport terminalsAirline reservation officesTravel agency officesRotational shiftsEarly morning, evening, night, weekends, and public holidaysStanding and desk-based workFast-paced, customer-facing environmentPhysical RequirementsAbility to work in shifts.Professional grooming and appearance.Ability to sit or stand for extended periods.Good verbal communication.Basic computer typing skills.Ability to work under pressure.Career ProgressionAir Ticketing ExecutiveSenior Ticketing ExecutiveReservation ExecutivePassenger Service ExecutiveAirport Customer Service ExecutiveTicketing SupervisorReservation SupervisorDuty OfficerAirport Operations ExecutiveAirport Operations ManagerPreferred CertificationsIATA Foundation in Travel & TourismIATA Airline Cabin Crew (optional for broader aviation knowledge)Amadeus CertificationGalileo CertificationSabre Reservation System CertificationDiploma in Aviation, Hospitality & Travel ManagementSalary (India)Fresher: 20,000-28,000 per month1-3 years: 25,000-40,000 per month3-5 years: 35,000-55,000 per monthSenior/Lead Executive: 50,000-75,000+ per monthSalary varies depending on the airline, airport, city, and experience.

Job Description - Customer ManagerCompany: Broad Air Conditioning India Pvt. Ltd.Position: Customer Manager - HVAC Chillers & VAMLocation: Surat, GujaratIndustry: HVAC / Air Conditioning / Chillers / VAMDepartment: Sales & Customer ManagementExperience: 2-5 years in HVAC, preferably Chillers and VAMEmployment Type: Full-timeAbout the RoleBroad Air Conditioning India Pvt. Ltd. is looking for an experienced Customer Manager to manage and develop business relationships with customers, consultants, contractors, OEMs and channel partners in the Surat and South Gujarat market.The ideal candidate should have strong technical and commercial knowledge of HVAC systems, chillers and VAM (Vapor Absorption Machines) and proven experience in handling industrial, commercial and institutional customers.Key ResponsibilitiesDevelop and maintain strong relationships with existing and prospective customers.Generate new business opportunities for chillers, VAM and HVAC solutions across Surat and surrounding markets.Identify upcoming projects in industries such as pharmaceuticals, chemicals, textiles, hospitals, hotels, commercial buildings and manufacturing.Meet customers, consultants, MEP consultants, EPC contractors and project decision-makers regularly.Understand customer requirements and recommend appropriate HVAC/chiller/VAM solutions.Prepare and coordinate technical and commercial proposals with the engineering and application teams.Manage the complete sales cycle from enquiry generation to negotiation, order booking and execution handover.Follow up on quotations, technical submittals, commercial negotiations and purchase orders.Develop relationships with consultants and ensure company products are specified in relevant projects.Monitor competitor activities, market trends, pricing and new project opportunities.Coordinate with service, application, project and internal sales teams to ensure customer satisfaction.Handle customer complaints and coordinate internally for timely resolution.Maintain accurate sales pipeline, enquiry status, forecast and customer records.Achieve assigned sales, revenue and customer-development targets.Conduct regular market visits and prepare reports on business opportunities and customer activities.Required Technical KnowledgeThe candidate should have a good understanding of:Chilled water HVAC systemsAir-cooled and water-cooled chillersVAM / Vapor Absorption ChillersCooling towers and associated HVAC equipmentHVAC system design fundamentalsHeat load and basic equipment selection conceptsEnergy-efficient HVAC solutionsIndustrial and commercial air-conditioning applicationsHVAC project execution and commissioning basicsDesired Candidate ProfileBachelor's/Diploma degree in Mechanical Engineering, HVAC, Refrigeration & Air Conditioning or a related field.3-6 years of relevant experience in HVAC sales/customer management.Experience specifically with chillers, VAM or large HVAC systems will be strongly preferred.Existing relationships with consultants, contractors, end users and industrial customers in Surat/South Gujarat will be an advantage.Strong communication, negotiation and presentation skills.Good commercial understanding and ability to manage sales negotiations.Willingness to travel extensively within Surat and surrounding industrial areas.Ability to work independently and coordinate effectively with cross-functional teams.Strong customer relationship management and business-development skills.Key Performance Indicators (KPIs)Sales and order-booking achievementNew customer acquisitionChiller/VAM project pipeline developmentConsultant and contractor engagementConversion of enquiries into ordersCustomer retention and repeat businessCollection/payment follow-up supportMarket coverage and customer visitsAccuracy of sales forecastingTarget Customer SegmentsThe candidate will primarily develop business across:Pharmaceutical and chemical industriesTextile and manufacturing industriesHospitals and healthcare facilitiesHotels and hospitalityCommercial buildingsData centres and critical cooling applicationsIndustrial plantsEPC contractorsMEP/HVAC consultantsReal-estate and infrastructure projectsInstitutional customersCompensationSalary: Competitive and commensurate with experience and industry standards.The position may include performance-based incentives linked to sales and business-development targets.Ideal CandidateAn ideal candidate is a customer-focused HVAC professional with strong chiller/VAM sales experience, an established network in the Surat/South Gujarat market, and the ability to convert technical requirements into commercial business opportunities.

We are looking for a Jewellery Executive with 3 to 5 years of experience to join our team in Surat, India. The ideal candidate will be passionate about jewellery and will help us grow our business.The Jewellery Executive will be responsible for various tasks related to jewellery sales and customer service. Key responsibilities include assisting customers in selecting jewellery, providing knowledgeable advice about products, and maintaining a well-organized display of items. You will also need to keep track of inventory, ensuring that stock levels are adequate and accurately recorded.This role requires excellent communication skills, as you will be interacting with customers regularly. You should have a strong understanding of different types of jewellery, including gold, silver, and gemstones, which will allow you to give valuable insights to clients. You are expected to work efficiently in a team environment and show initiative in your work. Attention to detail is essential, as you will be handling precious items and ensuring the highest standards of quality and service. A graduate degree is required, along with a proven track record in sales or customer service within the jewellery industry.If you are passionate about jewellery and enjoy working with people, we encourage you to apply for this position, where you can use your skills to make an impact.

We are seeking a dynamic Sales Manager based in Surat, India, to lead our sales team and drive revenue growth. The ideal candidate will have 2 to 8 years of sales experience, a strong educational background, and a passion for sales.Key Responsibilities:1. Team Leadership: Guide and motivate the sales team to achieve targets and ensure high performance and productivity.2. Sales Strategy Development: Create and implement effective sales strategies that align with company goals and market trends.3. Client Relationship Management: Build and maintain strong relationships with key clients to enhance customer satisfaction and loyalty.4. Market Analysis: Conduct market research to identify new opportunities and monitor competitor activities to stay ahead in the industry.5. Sales Reporting: Prepare regular reports on sales performance, forecasts, and market insights to inform management decisions.Required Skills and Expectations:The candidate must possess strong leadership and interpersonal skills to effectively manage a team and build customer relationships. Excellent communication skills are essential for presenting ideas and negotiating deals. A solid understanding of sales techniques and market dynamics is required. The ideal candidate should be results-oriented, proactive, and able to work independently in a fast-paced environment. A graduate degree is mandatory, and preference will be given to male candidates for this role. The position is full-time and requires the candidate to work from the office.

Manage Daily Operations of the Gold Jewelry ShowroomLead & Motivate the Sales TeamAssist Customers in Purchasing JewelryMonitor Inventory, Billing & Stock AccuracyEnsure Excellent Customer Service

We are hiring a Technician who will support new CarzSpa franchise openings by handling complete studio setup, including machine installations, lighting setup, equipment testing, and post-installation repair/AMC work.This role is critical in ensuring smooth franchise onboarding and continuous technical support.Key Responsibilities:-1. Studio Setup WorkVisit new franchise location and handle complete technical setup.Install detailing machines (vacuum, extractor, steam, RO, pressure washer).Setup lighting (ceiling lights, task lights, bay lights).Install and configure compressor, water line, drainage, and electric points.Check studio layout and ensure it matches CarzSpa standards.Run test operations for all machines after installation.Provide basic training to franchise staff on machine handling.2. Machine Installation & ConfigurationAssemble, mount, and configure machines according to guidelines.Calibrate equipment for correct pressure, suction, or temperature.Ensure safe wiring and load management for all electrical equipment.3. Machine Repair & AMC WorkAttend breakdown calls from franchise studios.Diagnose machine issues and perform on-site repair.Schedule and complete preventive AMC visits.Replace faulty parts and recommend upgrades when required.Maintain service logs and machine health reports.4. Technical Support & ReportingRequirementsITI / Diploma (Electrical / Mechanical / Electronics).Hands-on experience with machine installation or field service.Basic electrical wiring and load understanding.Comfortable with travel (frequent site visits).

We are looking for enthusiastic individuals to join our team as Ground Staff in Surat. This role involves providing support and ensuring a smooth experience for our customers. Key responsibilities include:- Customer Service: Interact with passengers, assist with check-in procedures, and answer inquiries about flights and services, ensuring a friendly and helpful atmosphere.- Baggage Handling: Manage and process passengers' luggage, ensuring it is safely stored and delivered while maintaining accurate records to prevent loss.- Safety Inspections: Conduct routine checks for safety and security, ensuring compliance with airport regulations and maintaining a secure environment.- Communication: Coordinate with airline staff and other departments to relay essential information regarding delays or changes, helping to minimize passenger inconvenience.- Documentation: Assist in preparing necessary documentation for flights and maintaining accurate records of flight operations, contributing to efficient operations.The ideal candidate should possess:- Communication Skills: Ability to interact clearly and effectively with customers and team members.- Teamwork: A collaborative mindset, willing to work closely with others to achieve common goals.- Problem-Solving: Strong analytical skills to address and resolve any issues that may arise during service.- Adaptability: Willingness to work in a dynamic environment, handling varying tasks and responsibilities.- Organization: Ability to manage multiple tasks efficiently while maintaining attention to detail.Candidates with 0 to 6 years of experience and a minimum educational qualification of 12th grade are encouraged to apply.