Customer Management Job Vacancies in Ahmedabad

Manage Daily Operations of the Gold Jewelry ShowroomLead & Motivate the Sales TeamAssist Customers in Purchasing JewelryMonitor Inventory, Billing & Stock AccuracyEnsure Excellent Customer Service

We are seeking a dedicated Relationship Manager to join our team in Ahmedabad. The ideal candidate will have 2 to 8 years of experience and a graduate degree. This full-time position requires a professional who excels in building and maintaining strong relationships with clients.Position:- Relationship ManagerLocation:- AhmedabadQualification:- graduationExperience:- Minimum 2 yearsNeed minimum 2 years experience in sale of insurance, mutual funds, loan sales, financial products etc...Interested candidate can contact on 7623888872

Manage day-to-day showroom operations ensuring smooth front-end functioning. Drive showroom sales by achieving monthly and annual sales targets. Handle walk-in customers, understand requirements, and ensure high levels of customer satisfaction. Supervise and guide showroom sales staff on product knowledge, customer handling, and billing process. Ensure proper display, merchandising, and cleanliness of showroom as per company standards. Coordinate with Warehouse Manager for stock availability, inward/outward movement, and dispatch planning. Coordinate with ERP Implementer cum Purchase Executive for stock updates, system entries, and order tracking. Ensure all sales, billing, and stock transactions are accurately entered in ERP. Monitor stock levels at showroom and raise timely requirements to avoid stock-outs. Handle customer complaints, returns, and warranty-related issues professionally. Prepare daily, weekly, and monthly sales and stock reports for management. Ensure compliance with company policies, pricing structure, and discount approvals. Support management in promotional activities, schemes, and new product launches. Train showroom staff on new products, systems, and processes. Maintain discipline, attendance, and performance of showroom team. Assist management with any additional responsibilities assigned from time to time. Strong customer handling and sales skills. Good understanding of showroom operations and inventory coordination. Basic knowledge of ERP. Leadership and team management abilities. Strong communication and negotiation skills. . Experience in hardware, sanitaryware, electricals, or building material showroom preferred. Ability to analyse sales trends and improve conversion ratios Working knowledge of GST billing process.

Key Responsibilities: Lead & motivate the sales team Handle customer inquiries & conversions Manage showroom sales operations Ensure excellent customer experienceRequirements: Experience in automobile/car sales Strong leadership & communication skills Target-driven mindsetApply now - jobs.planteplacements@gmail.com

ERP Implementation & Management: Lead end-to-end implementation of ERP system covering Purchase, Inventory, Accounts coordination, and Vendor Management modules. Coordinate with ERP vendor/consultant for system configuration, customization, testing, and go-live activities. Map existing business processes and align them with ERP workflows. Ensure accurate master data creation (items, vendors, BOMs, pricing, taxes, etc.). Train users across departments and provide post-implementation support. Troubleshoot ERP issues, coordinate fixes, and ensure data integrity. Generate MIS reports for management from ERP on purchase, inventory, consumption, and cost analysis. Purchase & Procurement: Handle end-to-end procurement activities including vendor sourcing, negotiation, ordering, and follow-up. Develop and maintain an approved vendor list. Issue Purchase Requisitions (PR), Purchase Orders (PO), and ensure timely delivery of materials. Coordinate with stores for GRN, quality checks, and inventory reconciliation. Monitor stock levels and ensure optimal inventory planning through ERP. Negotiate prices, credit terms, and delivery schedules to achieve cost optimization. Ensure compliance with company purchase policies and controls. Coordination & Compliance: Liaise with Accounts for GST, invoice matching, and payment tracking. Coordinate with production and sales teams for material planning and demand forecasting. Ensure ERP and purchase processes comply with statutory and internal audit requirements. Support management with data analysis and decision-making inputs. Additional Responsibilities: Assist management with any ERP or purchase-related improvement initiatives. Perform any other duties assigned by the company from time to time. Strong understanding of ERP systems (Purchase, Inventory, Accounts integration). Hands-on experience in procurement and vendor management. Good analytical and problem-solving skills. Strong coordination and documentation abilities. Ability to train users and manage change during ERP implementation.Experience in ERP implementation in manufacturing/trading industry preferred.Knowledge of GST and statutory purchase compliance.Advanced Excel and MIS reporting skills.

Job Overview: The Service Department is responsible for managing the service department of The Company, overseeing service and support operations, ensuring customer Satisfaction, and Leading a team to execute these functions effectively. This role Involves strategic planning, Operational management, and continuous improvement Initiatives to enhance service Quality and efficiencyRoles & Responsibilities Leads the Service Department, ensuring efficient execution of service operations, resource planning, and quality assurance. Acts as the central coordinator between management, customer support, field teams, and other departments (Sales, Production, R&D).Requirement Skills Oversee installations, commissioning, and customer handovers. Manage AMC contracts, warranty claims, scheduled maintenance, and repairs. Handle customer escalations and ensure timely resolution. Plan resource allocation (manpower, tools, spares) and monitor expense management. Coordinate interdepartmentally with Sales, Production, and R&D for service needs. Lead performance evaluations, track KPIs, and analyse service data (response time, resolution rate). Ensure customer feedback is collected, analysed, and acted upon for service improvements. Oversee training programs, SOP updates, compliance integration, and documentation standards. Drive continuous improvement initiatives within the service operations.Education Qualification Bachelor's / Diploma degree in Engineering or a related field.

Conduct market visits and generate cold leads from industrial areas and new markets. Follow up on assigned leads and close orders using SalesTown CRM. Meet customers (in-person/online) for sales meetings and relationship building. Coordinate with internal departments for technical and commercial clarifications. Collect customer feedback, reviews, and escalate service-related issues. Prepare and submit field expenses and reports as per company format. Collect payments from assigned customers and update records. Participate in training sessions and product upgradation programs. Assist in digital marketing efforts like Google review generation. Contribute insights for new product development and competitor tracking. Basic knowledge of sales cycle, CRM tools (SalesTown), and ERP (optional). Strong communication, follow-up, and documentation skills. Ability to work independently with a result-oriented approach. Readiness for extensive travel within assigned regions. Customer satisfaction and feedback scores.