Airline Customer Service Representative Jobs For 10th Pass Freshers

As an Airline Customer Service Representative based in Kolkata, you will assist passengers with their travel needs, ensuring a pleasant experience from booking to boarding. You will be the friendly face of the airline, dedicated to providing excellent service and support.

Key Responsibilities:

1. **Provide Assistance to Passengers:** You will help customers with queries related to flight schedules, ticket bookings, and changes, ensuring they have the information they need.

2. **Handle Customer Complaints:** Addressing and resolving customer issues in a calm and professional manner will be crucial. Your goal is to turn negative experiences into positive ones.

3. **Manage Ticket Reservations:** You will process new bookings, cancellations, and modifications to tickets while keeping accurate records to facilitate smooth operations.

4. **Promote Airline Services:** Informing passengers about the different services and offers available, you will help enhance their travel experience and encourage loyalty.

Required Skills and Expectations:

Candidates should have a positive attitude and excellent communication skills, enabling them to interact effectively with diverse customers. Basic computer skills are necessary for managing bookings and customer information. You should be proactive, patient, and detail-oriented, with a strong focus on customer satisfaction. Being able to work in a fast-paced environment and handle multiple tasks efficiently is essential. Lastly, a willingness to learn and adapt will contribute to your success in this role.

• Experience

  0 - 1 Years

• No. of Openings

  35

• Education

  10th Pass

• Role

  Airline Customer Service Representative

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Kolkata