We are seeking a dedicated Airport Terminal Services Agent to join our team in Ranchi, India. This entry-level position is perfect for individuals interested in pursuing a career in the aviation industry.
As an Airport Terminal Services Agent, your primary responsibilities will include assisting passengers with check-in and boarding processes, ensuring compliance with safety regulations, and providing exceptional customer service. You will help manage baggage, answer queries, and coordinate with other airport staff to enhance the travel experience for passengers.
Key responsibilities include:
1. **Passenger Assistance**: Greet passengers courteously and assist them with check-in procedures and boarding processes to ensure a smooth travel experience.
2. **Baggage Handling**: Manage the loading and unloading of baggage, ensuring safety and security protocols are followed to prevent loss or damage.
3. **Customer Service**: Address passenger inquiries and resolve any issues, providing timely information and support to create a positive travel environment.
4. **Coordination**: Work closely with airline staff and airport security to ensure compliance with all safety regulations and procedures.
To excel in this role, candidates should possess strong communication skills to interact effectively with passengers and team members. Attention to detail is crucial for handling documentation and baggage. A friendly demeanor, along with the ability to work in a fast-paced environment, is essential. A positive attitude and willingness to learn are highly valued. Being a 10th pass is required, and prior experience is not mandatory.