Customer Management Job Vacancies in Delhi NCR

We are looking for an experienced and dynamic Salon Manager to manage daily salon operations and lead the team effectively.Key Responsibilities:Manage day-to-day salon operations and staff.Handle customer appointments, queries, and feedback.Ensure excellent customer service and salon hygiene.Manage staff scheduling, attendance, and performance.Drive sales, memberships, packages, and customer retention.Handle billing, inventory, and daily sales reporting.Maintain a professional and welcoming salon environment.Requirements:2-5 years of relevant salon management experience.Excellent communication and customer-handling skills.Strong leadership and team-management abilities.Presentable, confident, and target-oriented.Basic knowledge of MS Excel preferred.Salary: Competitive / As per experienceInterested candidates can share their CV.

We are looking for a motivated Sales Manager with 1 to 7 years of experience to join our team in Rajouri Garden, Delhi. This role is ideal for someone who can lead sales initiatives and drive team performance.Key Responsibilities:- Lead Sales Team: Manage and mentor the sales team to achieve individual and collective sales targets, ensuring each member is motivated and equipped for success.- Develop Sales Strategies: Create and implement effective sales strategies to expand the customer base and increase market share, adjusting tactics based on performance data and market trends.- Build Customer Relationships: Establish and maintain strong relationships with clients to understand their needs and provide tailored solutions that enhance customer loyalty and satisfaction.- Monitor Sales Performance: Analyze sales metrics and prepare reports to track performance against targets, identifying areas for improvement and making recommendations as needed.- Collaborate with Other Departments: Work closely with marketing, finance, and product teams to align strategies and ensure seamless operations that support sales efforts.Required Skills:The ideal candidate should possess strong leadership and communication skills. You should have a proven track record in sales and be able to analyze data effectively. A degree in a relevant field is expected, along with a passion for meeting targets and driving results. A proactive approach to problem-solving and the ability to adapt to changing environments are essential for success in this role.

We are looking for a dedicated Customer Relationship Manager to strengthen our connection with clients and ensure their satisfaction. The ideal candidate has 1-2 years of experience and will work full-time from our office in Bawana, Delhi.Key Responsibilities:1. Client Interaction: Engage with customers through calls and meetings to understand their needs and gather feedback, ensuring they feel valued and heard.2. Account Management: Monitor customer accounts to maintain strong relationships, addressing any issues promptly to retain client loyalty.3. Problem Solving: Identify and resolve customer complaints effectively, providing timely solutions that enhance customer satisfaction and trust.4. Reporting: Keep detailed records of customer interactions and feedback, reporting on customer trends and potential areas for improvement.5. Collaboration: Work closely with marketing and product teams to relay customer insights, helping shape services and offerings that meet client demands.Required Skills and Expectations:Candidates must have a degree and a strong understanding of customer service principles. Excellent communication and interpersonal skills are essential for building relationships. A proactive attitude toward problem-solving is necessary, along with the ability to work independently and in a team setting. Familiarity with CRM software is a plus. We expect a positive and enthusiastic approach to client management that fosters long-term partnerships. This role is ideal for females who are passionate about customer relations and seek to grow in a dynamic environment.

As a Collection Executive, your main responsibility will be to manage the collection of outstanding payments from clients and ensure a smooth payment process. You will work in a full-time position at our office in Karol Bagh.Key Responsibilities:- Contact Clients for Payment: Reach out to customers via phone, email, or in-person to remind them of overdue payments and negotiate payment arrangements. This involves maintaining professionalism and a positive attitude.- Manage Payment Records: Keep accurate records of all transactions and communications with clients regarding their payments. This helps to track progress and avoid confusion about accounts.- Resolve Payment Issues: Address any concerns or disputes related to payments directly with clients, working to find solutions that meet the needs of both parties.- Update Management on Collections: Provide regular reports on collection progress and account statuses to your supervisor, highlighting any challenges or successes.- Follow Collection Policies: Adhere to company policies and relevant laws regarding collections to ensure compliance and maintain a good reputation.Required Skills and Expectations:Candidates should have at least 1 to 2 years of experience in collections or a similar role. A minimum of a 10th-grade education is required. Strong communication skills are essential for interacting with clients clearly and effectively. You should be detail-oriented to keep accurate records and handle multiple accounts efficiently. A good problem-solving ability will help in resolving any issues that arise in the collection process. Additionally, you must be comfortable working in an office environment and adhere to work schedules.

We are looking for an Airport Terminal Services Agent in Delhi who will assist travelers at the airport. This role involves ensuring a smooth and pleasant experience for passengers from check-in to boarding.Key Responsibilities:1. Check-In Assistance: Help passengers with check-in procedures, including baggage handling and issuing boarding passes.2. Customer Service: Provide information to travelers about flight schedules, terminal facilities, and services, ensuring a friendly and helpful atmosphere.3. Baggage Support: Assist with baggage inquiries, support lost luggage claims, and ensure proper loading of baggage onto flights.4. Safety Compliance: Enforce safety policies and procedures, ensuring that all operations comply with airport regulations to maintain a secure environment.5. Problem Resolution: Address and resolve passenger complaints and issues quickly and efficiently, ensuring customer satisfaction.Required Skills and Expectations:Candidates should possess excellent communication skills to interact effectively with passengers and coworkers. A friendly and approachable demeanor is essential for providing exceptional customer service. Strong problem-solving abilities are needed to manage passenger issues, and attention to detail is crucial for handling check-in and baggage processes accurately. The ideal candidate should be able to thrive in a fast-paced environment and work well under pressure while maintaining professionalism. A completed 12th-grade education is required, and experience in customer service or related fields, though not mandatory, is an advantage.

We are seeking enthusiastic Airport Ticketing Staff to join our team in Gurgaon, India. This role is ideal for individuals who enjoy working in a fast-paced environment and are passionate about travel. Key Responsibilities: - Ticket Sales: Assist customers in purchasing tickets for domestic and international flights, ensuring they receive accurate information about flight schedules and fares. - Customer Service: Provide excellent service by answering customer inquiries, resolving issues, and guiding them through the ticketing process. - Check-In Support: Help passengers check in for their flights, providing them with boarding passes and informing them about baggage rules. - Record Management: Maintain accurate records of ticket sales and passenger data, ensuring that all information is documented correctly for reporting purposes. - Collaboration: Work closely with other team members and airport staff to ensure the service runs smoothly and efficiently, contributing to a positive travel experience for customers. Required Skills and Expectations: Candidates should possess strong communication skills and a friendly demeanor to assist customers effectively. Attention to detail is essential to ensure accurate ticket processing. Proficiency in basic computer skills is required to manage ticketing systems. Punctuality and a professional appearance are expected at all times. Both experienced candidates and freshers are welcome, making this an excellent opportunity for those looking to start their careers in the travel industry.

Assistance in Miscellaneous Office Work.. Maintenance of Office Files and Records Manually as Well as On Computer. Assistance in Day to Day Accounting On Tally, Ms Excel, Ms Word, Bank Reconciliation and Miscellaneous Work.

Position Title: Sales HeadIndustry: Fashion & TextileDepartment: Sales & Business DevelopmentReporting To: Director / CEOJob Summary:The Sales Head will be responsible for leading and managing the overall sales strategy,driving revenue growth, expanding market presence, and building strong relationships withclients in the fashion and textile industry. The role requires a dynamic leader with deepindustry knowledge, strong networking skills, and a proven track record in sales leadership.Key Responsibilities:1. Sales Strategy & Planning:- Develop and implement effective sales strategies to achieve business targets.- Identify new market opportunities and expand the companys customer base.- Set sales targets and monitor performance against goals.2. Team Management:- Lead, mentor, and manage the sales team to achieve high performance.- Conduct regular training and development programs.- Monitor team productivity and provide performance feedback.3. Business Development:- Build and maintain strong relationships with key clients, distributors, and retailers.- Identify new business opportunities in domestic and international markets.- Negotiate contracts and close high-value deals.4. Market Analysis:- Analyze market trends, customer needs, and competitor activities.- Provide insights and recommendations to improve product positioning.5. Revenue & Profitability:- Drive revenue growth and ensure profitability of sales operations.- Monitor pricing strategies and margins.6. Coordination:- Work closely with production, design, and supply chain teams to ensure timely delivery.- Align sales strategies with marketing initiatives.7. Reporting:- Prepare sales reports, forecasts, and performance analysis.- Present updates to senior management.Key Requirements:- Bachelors degree in Business Administration, Marketing, or related field (MBA preferred).- 8-15 years of experience in sales, with at least 3-5 years in a leadership role in thefashion/textile industry.- Strong understanding of fabrics, garments, and market trends.- Excellent communication, negotiation, and leadership skills.- Ability to travel as required.Key Skills:- Strategic Thinking- Leadership & Team Management- Client Relationship Management- Negotiation Skills- Market Analysis- Result-Oriented ApproachLocation:- As per company requirement

Designation / Title: Sr. Engineer / Asst. Manager - NPDKey Responsibilities :- Interacting with Customers & Suppliers regarding Enquires, drawing, Quote, processand delivery details.- Reviewing and developing the Technical Drawings & feasibility proposal to customer- Design process flow based on customer drawing & proving parts by deploying costeffective methodology- Identify alternate source for existing products to reduce the part cost.- Procurement of Raw material for new product development parts.- Develop New source for Raw materials, toolings & job work for cost saving activities.- Conducting Supplier Audit.- Customer costing & supplier costing for Sheet metal & tubular parts.- Making new tools, fixtures, jigs & gauges for new products at in-house or at supplierend.- Tool proving, taking Trials and Layout Inspection & getting approval from customer.- Responsible for ECR [Engineering change request] changes.- Review and approve changes to engineering documents/specifications assuringcontinued compliance with customer requirements.- Investigations of defects and solving quality problems during production.- APQP & Tool development plan preparation.- Project management review and respond to customer.- Process planning.- Active role in Training and providing the Awareness of quality to the team- Creating BOM for the Assembly.- Interface with customers for audits & inspections.Desire Profile :Experience : 4-8 yearsEducation - Candidate must be have BE, B. Tech Mechanical / metallurgy/ production /mechanicalSalary Range : 4-6 LPA and as per exposure, experience and industry standardLocation : Binola Industrial AreaNo. of positions - 1Competency Skills : Able to lead the team effectively. Good approach in working with cross functional Teams and senior management High fluency in CAD and other design software Good knowledge of English language both in verbal and written forms Negotiation

Need a Business Manager for Transformer Manufacturer & service Company for Okhla Delhi location Salary - 70K to 80K 1. The candidate must be a qualified engineer, preferably electrical2. Must have had a minimum of 10 years marketing, sales and serviceexperience of which at least 4 5 years must have been in transformer /breaker business3. Should preferably have worked in a transformer manufacturing industry4. Age about 40 yearsEssential attributes1. Should have leadership qualities2. Excellent communication skills spoken and written3. Should have a pleasing personality, be confident and have the ability toconvince a potential customer4. Should be reasonably well acquainted with personnel in the industry i.e.electrical maintenance and procurement officials5. Should be able to provide technical seminars to potential customers6. Be familiar with various channels of promotion so as to be able toincrease the business7. Should have reasonably good understanding of commercial transactions

We are looking for dedicated Airport Ticketing Staff in Faridabad, India. This entry-level position is ideal for individuals looking to start their career in the aviation industry, with no prior experience required. The role involves assisting passengers with ticketing and ensuring a smooth travel experience.Key Responsibilities:- Ticket Booking and Issuance: Assist passengers in booking flight tickets, making sure all information is accurate and providing them with their tickets promptly.- Customer Service: Answer passenger inquiries regarding flights, schedules, and prices, ensuring a pleasant experience for all customers.- Check-In Assistance: Help passengers check in for their flights, ensuring they have all necessary documents and guiding them through the check-in process.- Problem Resolution: Handle any issues or complaints that passengers may have, providing solutions and maintaining a calm and professional demeanor.- Collaboration with Airlines: Communicate with airline representatives to stay updated on flight schedules and ensure the availability of seats.Required Skills and Expectations:Candidates should have excellent communication skills and a friendly attitude to provide top-notch customer service. Basic computer skills are essential since ticket booking systems will be used regularly. Attention to detail is crucial for processing tickets accurately. The ability to work in a fast-paced environment is important, as airport operations can be busy and time-sensitive. Candidates must be willing to work flexible hours, including weekends and holidays.

Join our team as an Airport Terminal Services Agent in Gurgaon, India. This role is perfect for those ready to start their career in the aviation industry. You will assist passengers with their travel needs, ensuring a pleasant airport experience.Key Responsibilities:1. Check-In Assistance: Help passengers with check-in procedures and ensure their baggage is properly tagged and processed, ensuring a smooth start to their journey.2. Customer Support: Answer passenger inquiries regarding flight information, boarding gates, and other travel-related questions, providing excellent customer service.3. Passenger Handling: Ensure passengers are directed to the correct gates and assist with any special needs, including unaccompanied minors and disabled passengers, ensuring safety and comfort.4. Luggage Management: Monitor baggage handling services, reporting any issues or discrepancies to ensure timely transfer and delivery of luggage.5. Emergency Response: Be prepared to assist in emergency situations, following safety protocols to ensure the well-being of passengers.Required Skills and Expectations:Candidates should have completed at least the 12th grade and possess strong communication skills in English and Hindi. A friendly and approachable demeanor is essential, along with the ability to work well under pressure. Good organizational skills and attention to detail are crucial for ensuring passenger needs are met efficiently. As this is a full-time position, candidates should be flexible to work in shifts and handle a fast-paced environment effectively.

We are looking for a Ground Hostess to join our team in Gurgaon, India. This is a full-time position suitable for candidates with 0 to 2 years of experience and a minimum educational requirement of completing the 12th grade. As a Ground Hostess, you will be the first point of contact for passengers at the airport or venue. Your role involves assisting travelers with check-in, providing information about flights, and ensuring a smooth boarding process. You will play a vital role in enhancing the overall customer experience.Key Responsibilities include:1. Check-in Assistance: Greeting passengers, checking their tickets, and assisting them with the check-in process to ensure timely boarding.2. Information Provider: Offering accurate and helpful information regarding flights, gate changes, and airport services to passengers.3. Customer Support: Addressing passenger queries or concerns and providing solutions to ensure a pleasant travel experience.4. Coordination: Working closely with other staff members to maintain operational efficiency and assist during peak travel times.Required Skills and Expectations:Successful candidates should have excellent communication skills and a friendly demeanor. Being customer-oriented and able to work well under pressure is crucial. Basic computer skills are required to manage check-in systems. A positive attitude and the ability to work as part of a team are essential for creating a welcoming environment for all travelers.

As a Ground Hostess in Delhi, you will be the welcoming face of our airline, ensuring passengers have a pleasant experience from their arrival at the airport until boarding their flight. This is an exciting opportunity for those looking to start their career in the aviation industry.Key Responsibilities:1. Passenger Assistance: You will greet passengers, provide information about flights, check-in procedures, and direct them to the appropriate gates. Your friendly demeanor will help create a positive atmosphere.2. Check-in Support: You will assist passengers with the check-in process, ensuring they receive their boarding passes and baggage tags, making their experience smooth and hassle-free.3. Handling Queries: You will address any questions or concerns that passengers may have regarding their travel plans, such as flight schedules and baggage policies, offering effective solutions.4. Crowd Management: You will help manage passenger flow at the airport, ensuring that lines remain organized and that all passengers are attended to in a timely manner.Required Skills and Expectations:You should possess excellent communication skills to interact comfortably with passengers. A friendly and patient attitude is crucial as you will work in a fast-paced environment. Attention to detail is important, especially when handling passenger information and ensuring safety regulations are followed. A minimum of a 12th-grade education is needed, along with a willingness to work in a team and adapt to varying schedules. Previous experience is not required, making this an ideal entry-level position for those eager to start in the aviation field.