Freshers For Airline Customer Service Representative - Dumka

As an Airline Customer Service Executive, you will play a vital role in ensuring a positive travel experience for our customers. You will assist passengers with their queries, provide information about flights, and handle any issues they may encounter during their journey.

Key Responsibilities:

1. **Customer Assistance**: Greet and support passengers at the airport, assisting with check-in procedures, boarding, and baggage claims to ensure a smooth travel experience.

2. **Information Management**: Provide accurate information regarding flight schedules, delays, cancellations, and other travel-related inquiries to keep passengers informed and reassured.

3. **Problem Resolution**: Address customer complaints and concerns promptly, working to resolve issues efficiently while maintaining a positive attitude and customer-focused approach.

4. **Documentation Support**: Assist in processing travel documents, including tickets and identification, ensuring all paperwork is correct and complete for smooth travel boarding.

Required Skills and Expectations:

Candidates should possess strong communication skills to interact effectively with passengers and team members. A friendly and patient demeanor is essential to handle customer inquiries and complaints. Attention to detail is crucial to ensure accurate information is provided. Basic computer skills for managing booking systems and passenger databases are also necessary. Applicants should be punctual, reliable, and able to work shifts, including weekends and holidays, within a fast-paced environment. Prior experience is not required, making this an excellent entry-level opportunity for individuals passionate about customer service in the airline industry.

• Experience

  0 - 1 Years

• No. of Openings

  61

• Education

  10th Pass

• Role

  Airline Customer Service Executive

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Age Limit

  18 - 38 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Mobile Allowance, Internet Allowance, Health Insurance, ESI, Food/Meals, Accommodation, Two-way Cab