Customer Relationship Job Vacancies in West Bengal

We are looking for a dedicated Relationship Manager in Kolkata, India, to build and maintain strong relationships with clients. The ideal candidate will have 1 to 2 years of experience and a graduate degree.Key Responsibilities:1. Client Engagement: Establish and maintain connections with clients to understand their needs and ensure satisfaction, fostering long-term loyalty.2. Problem Solving: Address client concerns and resolve issues promptly, acting as the main point of contact for inquiries and support.3. Product Knowledge: Stay informed about our products and services to provide accurate information and offer tailored solutions to clients.4. Reporting: Prepare regular reports on client interactions and feedback, helping to improve service and identify growth opportunities.5. Collaboration: Work closely with other departments, such as sales and marketing, to ensure alignment in client servicing and to enhance the overall client experience.Required Skills and Expectations:The ideal candidate should possess excellent communication and interpersonal skills to interact effectively with clients and colleagues. Strong problem-solving abilities are essential for addressing client issues. A basic understanding of client relationship management principles is needed, along with the ability to use customer relationship management (CRM) software. We expect a proactive attitude and the capability to work both independently and as part of a team, ensuring that client needs are met consistently and efficiently. The ability to manage multiple tasks while maintaining attention to detail is crucial in this role.

We are looking for a dedicated Customer Service Officer to join our team in Kolkata. This full-time position is perfect for freshers who have completed their 12th grade and are eager to start their career in customer service.**Key Responsibilities:**- **Answer Customer Inquiries:** Handle phone calls and responses to emails from customers, providing accurate information and support.- **Resolve Complaints:** Address customer complaints promptly and effectively, ensuring a positive experience while finding solutions to their issues.- **Maintain Customer Records:** Keep accurate records of customer interactions and transactions to ensure efficient service and follow-up.- **Provide Product Information:** Offer detailed information about products and services to help customers make informed purchasing decisions.- **Collaborate with Teams:** Work closely with other departments to ensure customer feedback and issues are communicated effectively for continuous improvement.**Required Skills and Expectations:**- Strong communication skills are essential to clearly convey information to customers and understand their needs.- A positive attitude is important; being friendly and approachable helps create a welcoming environment for customers.- Basic computer skills are necessary to manage customer data and perform other administrative tasks.- The ability to work in a team is crucial, as the role involves collaboration with colleagues to deliver excellent service.- Freshers should be willing to learn and adapt to the companys processes and customer service protocols.

Job Title: Field Sales ExecutiveLocation: Around KolkataWork Schedule: Flexible timing, 26 working days/monthWe are hiring Field Sales Executives to sell perfumes at different locations across Kolkata.

We are looking for an energetic and persuasive Tele Calling Executive to support our IT hardware and services business. As the first point of contact for many of our prospective business clients, you will play a crucial role in driving our growth. Your primary mission will be to generate qualified B2B leads, schedule meetings for our Project Sales team, and drive renewals for IT service contracts.

We are looking for a dedicated and motivated Field Sales Executive to join our team in Behala, Kolkata. The ideal candidate will have 1 to 4 years of experience in sales and possess strong communication skills to build relationships and drive sales.Key Responsibilities:- Customer Engagement: Reach out to potential customers in the field to introduce our products and services. Use effective communication to understand their needs and present solutions that meet those needs.- Sales Strategy: Develop and implement strategies to achieve sales targets. Collaborate with the team to identify new market opportunities and devise effective plans to capture them.- Product Knowledge: Acquire in-depth knowledge of our products and services. Be ready to answer customer queries and provide accurate information to assist in decision-making.- Follow-up Activities: Maintain regular follow-ups with leads and existing customers. Ensure consistent engagement to build long-term relationships and encourage repeat business.- Reporting: Provide daily and weekly reports of sales activities and results. Keep the management updated on market trends and customer feedback.Required Skills and Expectations:Candidates should have a passion for sales and a track record of meeting or exceeding sales targets. Strong interpersonal skills are essential for building customer relationships. We are looking for someone who is self-motivated and can work independently from home while managing their time effectively. A basic understanding of sales processes and techniques will be an added advantage.

As a Field Sales Executive, you will be responsible for driving sales in the Matigara area. Your main goal will be to establish and maintain relationships with clients while meeting sales targets. - **Prospect New Clients**: Actively search for new business opportunities by identifying potential customers and approaching them to understand their needs.- **Manage Existing Accounts**: Build and nurture relationships with current clients, ensuring their satisfaction and addressing any issues that may arise.- **Conduct Sales Presentations**: Effectively present products or services to clients, highlighting their benefits and explaining how they can meet client needs.- **Achieve Sales Targets**: Set and meet personal sales targets, contributing to the overall success of the sales team.- **Gather Market Intelligence**: Collect and report information about market trends, competitors, and customer preferences to help the company stay competitive.- **Prepare Sales Reports**: Document your sales activities, customer interactions, and progress towards targets, providing insights to management.To be successful in this role, you should have 2 to 8 years of experience in sales, preferably in a field environment. A good understanding of sales techniques and practices is essential. Strong communication and interpersonal skills are necessary for building relationships with clients. You should be self-motivated and able to work independently while also being a team player. Proficiency in basic computer applications will aid in your reporting and customer management tasks. Male candidates are preferred for this position.

As a Customer Care Executive, you will play a crucial role in assisting our customers and ensuring their satisfaction. This is a full-time remote position, ideal for individuals looking to start their careers.**Key Responsibilities:**- **Answer Customer Inquiries:** Respond to customer queries via phone, email, or chat promptly and professionally to provide clear and accurate information.- **Resolve Issues:** Identify and resolve customer complaints or issues effectively, ensuring a positive experience and maintaining customer loyalty.- **Document Interactions:** Keep detailed records of customer interactions and transactions using our customer management systems to track and follow up on issues.- **Provide Product Information:** Share product details, features, and benefits to help customers make informed purchasing decisions.- **Follow Up with Customers:** Reach out to customers after issue resolution to confirm satisfaction and gather feedback for improving service quality.**Required Skills and Expectations:**The ideal candidate should have a good command of the English language, both written and spoken. You must be comfortable using computers and familiar with basic software applications. Strong communication skills are essential to engage effectively with customers. A problem-solving mindset will help you address customer concerns efficiently. As a fresh graduate, a positive attitude and eagerness to learn are crucial traits. Additionally, self-motivation and discipline are important since this is a work-from-home role.

Key Responsibilities:Greet and welcome guests in a warm and professional mannerHandle check-ins, check-outs, and room allocationsManage guest queries, requests, and complaints efficientlyMaintain accurate guest records and billing detailsCoordinate with housekeeping and other departments for smooth operationsHandle telephone calls, emails, and front desk communicationsEnsure adherence to hotel policies and service standards

Swansh Group is seeking a dynamic and experienced Sales Head to lead its wealth management distribution business across mutual funds, AIFs, PMS, Insurance and other financial products. This role is a revenue centre responsible for driving growth, building strong distribution networks, and managing both B2B and B2C channels reporting to Director.

We are looking for a dedicated Customer Care Executive to join our team. This is a full-time position that will allow you to work from home, making it ideal for freshers who have completed their 12th grade education. Female candidates are encouraged to apply.**Key Responsibilities:**- Responding to Customer Inquiries: You will handle incoming calls, chats, and emails from customers, answering their questions and providing information about our products and services.- Resolving Customer Issues: You will assist customers in resolving complaints or problems related to their orders, ensuring a positive experience for each customer.- Maintaining Customer Records: You will keep accurate and detailed records of customer interactions, noting any issues or feedback to help improve our services.- Providing Product Knowledge: You will stay informed about our products and services so you can give customers the most accurate information and support.- Collaborating with Team Members: You will work with other team members to share information and solve complex issues to enhance customer satisfaction.**Required Skills and Expectations:**Candidates should have excellent communication skills in English, both spoken and written. A pleasant and friendly demeanor is essential for interacting with customers. You should be patient and able to work under pressure, as well as demonstrate problem-solving abilities. Basic computer skills and familiarity with customer service software are also important. Being a team player and being adaptable to changing situations will help you succeed in this role.

Requirement - Field sales Salary - Based on job role. Good incentives. Reward given on finishing the targetTraining provided. Full time and part time job are available. Work from home opportunity is also provided for part time job Time - 12 to 3 pm Contact number or Whatsapp CV - 8910117032

We are seeking a dynamic and customer-focused Relationship Manager to manage client relationships, provide personalized matchmaking services, and achieve assigned business targets. The ideal candidate will be responsible for ensuring high customer satisfaction, driving membership upgrades, maintaining regular client engagement, and supporting clients throughout their matrimony journey.Key ResponsibilitiesClient Relationship ManagementBuild and maintain strong relationships with assigned clients.Understand client preferences, expectations, and partner requirements.Provide personalized matchmaking assistance and recommendations.Conduct regular follow-ups with clients regarding profile activity and match responses.Ensure a high level of customer satisfaction through timely and professional service.Address client concerns, objections, and escalations effectively.Service DeliveryGuide clients on profile enhancement and effective usage of matrimony services.Coordinate introductions and facilitate communication between prospective matches.Monitor client engagement and proactively suggest suitable profiles.Maintain accurate records of client interactions in the CRM system.Ensure service commitments and quality standards are consistently met.Sales & Revenue GenerationAchieve monthly, quarterly, and annual revenue targets.Drive membership renewals, upgrades, and premium service sales.Identify cross-selling and upselling opportunities.Convert leads and inquiries into paid memberships.Maintain target achievement while ensuring a positive customer experience.Performance & ReportingTrack daily activities, conversions, and client interactions.Prepare and submit performance reports to management.Maintain data accuracy and compliance with company policies.Contribute to team goals and participate in performance review meetings.Key Performance Indicators (KPIs)Revenue target achievement.Membership renewal and upgrade conversion rate.Customer satisfaction score.Client retention rate.Number of successful profile engagements/interactions.Follow-up and service quality adherence.Required QualificationsBachelor's degree in Business Administration, Marketing, Communications, or related field.

Good communication skill (Bengali / Hindi / English preferred) Handling customer queries & tour bookings Explaining tour packages to customers Phone call & WhatsApp handling Basic computer knowledge (MS Word / Excel / WhatsApp) Friendly behaviour & positive attitude Freshers can apply (experience preferred but not mandatory) Age: 1835 years Full-time / Part-time option availableBenefits: Attractive salary + incentives Growth opportunity in travel industry Tour-related learning & exposure Safe & professional working environment

We are looking for a motivated Field Sales Executive to join our team in Kolkata. This role is essential for driving sales and building strong relationships with clients. The ideal candidate will have 1 to 2 years of experience and a Bachelors degree.**Key Responsibilities:**- **Identify Leads:** Research and find potential clients to expand the customer base for our products.- **Conduct Sales Visits:** Meet clients face-to-face to present products, answer questions, and close sales.- **Build Relationships:** Establish and maintain good relationships with clients to ensure customer satisfaction and repeat business.- **Achieve Sales Targets:** Meet or exceed sales goals by effectively promoting our products and services.- **Prepare Sales Reports:** Keep detailed records of sales activities and results to monitor progress and identify areas for improvement.- **Collaborate with Team:** Work closely with colleagues and management to share valuable customer insights and improve overall sales strategy.**Required Skills and Expectations:**Candidates should possess strong communication skills and be comfortable speaking with clients. A proven track record in sales or customer service is important. The individual should be self-motivated, organized, and capable of managing time effectively. Additionally, proficiency in using basic sales tools and software will be beneficial. A positive attitude and the ability to work well under pressure are essential for success in this role.

We are looking for a motivated Field Sales Executive to join our team in Kolkata. This role involves actively engaging with customers, driving sales, and promoting our products in the field. **Key Responsibilities:**- **Client Engagement:** Regularly visit potential and existing customers to build strong relationships and understand their needs. This helps in tailoring our offerings effectively.- **Sales Reporting:** Maintain accurate records of sales activities, customer interactions, and feedback to ensure transparency and help in strategizing future sales.- **Product Demonstration:** Present our products to customers, showcasing their features and benefits. This is essential for helping clients make informed purchasing decisions.- **Market Research:** Collect valuable information about competitors and market trends, which will aid in refining our sales approach and staying ahead in the industry.- **Achieving Sales Targets:** Focus on meeting and exceeding monthly sales goals set by management, contributing to the overall growth of the company.**Required Skills and Expectations:**- Strong communication skills are essential to effectively convey product information and build rapport with clients.- Ability to work independently and manage time efficiently, as the role involves travel and meeting clients on-site.- Basic understanding of sales techniques and customer service principles will be important in fulfilling job responsibilities.- A proactive attitude and enthusiasm for sales are crucial to drive results.- While previous experience is a plus, candidates with a positive mindset and a willingness to learn will be considered.

We are hiring for field sales executive position . Fresher can apply. Experience can also be welcomed. Candidates must carry an updated CV, Aadhar card, Pan Card , Class 12 result, Graduation certificate, cancel cheque

We are seeking a detail-oriented Air Ticketing Executive to join our team in Durgapur. This entry-level position is perfect for individuals who are organized, passionate about travel, and eager to provide exceptional service to customers.Key Responsibilities:- **Ticket Booking and Issuance**: You will be responsible for booking flight tickets for customers, ensuring that all details are correct and confirming with airlines as needed.- **Customer Support**: Answer customer inquiries regarding flight availability, prices, and policies, providing helpful and accurate information to enhance their travel experience.- **Reservation Management**: Manage customer reservations by modifying or canceling bookings as required, ensuring all changes are updated in the system promptly.- **Payment Processing**: Handle payment transactions related to ticket purchases, ensuring efficiency and compliance with company protocols.- **Documentation**: Prepare and manage all necessary travel documents, including itineraries and confirmations, to ensure customers have everything they need for their journey.Required Skills and Expectations:Candidates should possess strong communication skills to interact effectively with customers and team members. Attention to detail is essential for accurate ticketing and reservation management. Basic computer skills and a familiarity with travel booking systems will greatly benefit applicants. A willingness to learn and adapt in a fast-paced environment is also important, as is a positive attitude towards customer service.

As an Airlines Executive in Siliguri, you will play a crucial role in supporting airline operations and ensuring excellent customer service. This position is suitable for candidates with little to no prior experience, making it a great opportunity for freshers.**Key Responsibilities:**- **Customer Service Support:** Assist passengers with inquiries regarding flight schedules, ticket bookings, and baggage claims, ensuring a smooth travel experience.- **Ticketing and Reservations:** Manage ticket sales and bookings through various systems, ensuring accuracy and compliance with airline policies.- **Check-in Procedures:** Facilitate the check-in process for passengers, ensuring that all necessary documentation is complete and that any issues are resolved promptly.- **Flight Coordination:** Collaborate with flight crews and ground staff to ensure timely departures and arrivals, monitoring any changes or delays in flight schedules.- **Problem Resolution:** Address passenger complaints and issues professionally, working to find quick solutions and maintain a positive image for the airline.**Required Skills and Expectations:**A candidate should possess strong communication skills to interact effectively with customers and team members. Attention to detail is essential for managing bookings accurately. Basic computer skills are required to operate booking systems and handle data. A friendly and approachable demeanor is crucial, as you will often be the first point of contact for travelers. A willingness to learn and adapt in a fast-paced environment is also expected.