Customer Retention Job Vacancies in Kolkata

As a CRM Executive, you will play a crucial role in enhancing customer relationships and ensuring high levels of satisfaction. Key Responsibilities:- Customer Interaction: Engage with customers through various communication channels to address inquiries and resolve issues, ensuring a positive experience for every client.- Data Management: Maintain up-to-date customer databases, ensuring all information is accurate and complete, which helps in better understanding customer needs and preferences.- Reporting Analysis: Analyze CRM data and prepare reports to identify trends and opportunities, assisting in decision-making to improve customer retention and acquisition strategies.- Collaboration with Teams: Work closely with sales and marketing teams to align strategies that enhance the customer experience and drive business growth.- Feedback Collection: Gather and document customer feedback to inform product and service improvements, ensuring the company meets customer expectations.Required skills include:- Communication Skills: Excellent verbal and written communication skills are essential to effectively interact with customers and team members.- Analytical Skills: Strong analytical abilities to interpret data and generate insights that drive improvements in customer relationship management.- Technical Proficiency: Familiarity with CRM software and MS Office applications is required to manage customer information and create reports.- Problem-Solving Skills: Ability to address and resolve customer issues promptly and effectively, demonstrating a commitment to customer satisfaction.- Team Collaboration: A strong team player who can collaborate effectively with others to achieve common goals while maintaining an independent work ethic. Candidates should have 2 to 8 years of relevant experience and a demonstrable ability to handle challenging situations with a positive attitude.

As the Insurance Head, you will lead the insurance department, managing operations and overseeing the execution of insurance strategies. You will ensure compliance and drive growth within the team, serving as a key resource for clients and stakeholders.Key Responsibilities:1. Team Leadership: You will manage and guide a diverse team of insurance professionals, focusing on their development and performance to ensure high standards of service.2. Strategic Planning: You will create and implement insurance strategies in line with company goals, aiming to improve efficiency and increase revenues while maintaining a customer-centered approach.3. Client Management: You will build and maintain strong relationships with clients, understanding their needs and ensuring satisfaction with the insurance services provided.4. Market Analysis: You will analyze market trends to identify opportunities for growth, helping to develop competitive offerings that attract and retain customers.5. Compliance Oversight: You will ensure that all operations adhere to regulatory requirements and company policies, thereby minimizing risk and maintaining the company

Job Title - Business Development Manager Company - Aditya Birla Capital Eligibility Criteria - Freshers & ExperiencedSkills - Good Communication Skills, Customer focused approach, Strong relationship building abilitiesCompensation & Benefits - Fixed salary + Attractive Incentives + PF . Annual CTC upto 4.5 lakhs

We are looking for a Customer Relationship Executive to join our team in Kolkata. This position is ideal for individuals who have recently completed their education and are eager to start their careers in customer service.Key Responsibilities:- Communicate with Customers: You will engage with customers through calls and emails, addressing their inquiries and providing information about our products and services. This requires good listening skills and a friendly demeanor.- Resolve Issues: When customers face problems, you will help resolve their issues quickly and effectively, ensuring a positive experience. This may involve coordinating with other departments for a resolution.- Maintain Records: You will keep detailed records of customer interactions and transactions. Accurate data entry helps track customer satisfaction and resolves future inquiries efficiently.- Follow Up: Regularly check in with customers to ensure they are satisfied with our services. This helps build strong relationships and encourages repeat business.- Provide Feedback: Share insights and feedback from customers with the team to help improve our products and services. Your input will be valuable in enhancing the overall customer experience.Required Skills and Expectations:- Excellent communication skills in both verbal and written formats are essential for effective interaction with customers.- A positive attitude and willingness to learn are crucial, as this role involves direct customer engagement.- Basic computer skills and familiarity with office software will help you manage customer records and reports.- Strong problem-solving skills and the ability to think on your feet will be necessary for addressing and resolving customer issues. - A team player mentality is important, as you will be working closely with colleagues to achieve common goals.

Job Title: E-Commerce Executive (Chat / Voice / Highcare)Location: KolkataJob Description:We are hiring E-Commerce Executives for Chat, Voice, and Highcare support roles. Candidates will handle customer queries, provide resolutions, and ensure a smooth customer experience.Roles & Salary:Chat & Voice Support: 15,000 20,000Highcare Support: 21,000 30,000Key Details:6 working days & 1 rotational weekly offRotational shiftsCab facility availableFreshers & experienced candidates can applyRequirements:Good communication skills (English/Hindi preferred)

Urgent Hiring Female Relationships Manager for Direct Channel -Life Insurances Location Golpark , Kolkata ,CTC- 3 LPA to 5.5 LPA Role & responsibilitiesAchieve assigned business targets within specified timelines.Acquire new customers through field sales and relationship management.Ensure timely policy issuance by resolving pending cases and documentationCollaborate with supervisor for joint field work and client meetings.Develop and execute short-term and long-term sales plans to meet objectives.Drive sales and achieve targets by building relationship with Existing Customers.Cross Selling/Reference Selling opportunities.Ensure Renewal is collected to keep every policy live.Generating References through every customer interaction.Required Candidate profileHiring for well-known life insurance companyMinimum 2 years exp in Agency or Direct Channel in Life insurance companyGraduate mustAge Limit 36 yrs Interested Candidates can share your Resume by what's app 9836331299

Job Opening: Bakery Salesman at Dough as You LikeLocation: Khidirpore and Liluah, HowrahTotal Vacancy: 2Company: Dough as You LikePosition: Bakery SalesmanJob Description:We are looking for a dedicated and customer-friendly Bakery Salesman to join our team at Dough as You Like. The ideal candidate will handle counter sales, manage customer orders, and maintain a pleasant shopping experience for our customers.Requirements:Minimum 1 year of experience working in a cake shop or bakeryMale candidates onlyBasic knowledge of computers, MS Word, and ExcelMust be a local resident (candidates from [Khidirpore and Liluah, Howrah] or nearby areas will be preferred)Good communication and interpersonal skillsResponsibilities:Assist customers with product selection and billingMaintain cleanliness and display arrangement at the counterManage daily sales records and stock entriesCoordinate with the outlet team for order updatesSalary: 8000 - 12000 (negotiable)Timings: 8am - 6pmIf you meet the above criteria and are passionate about working in a bakery environment, we'd love to hear from you! Or you can Email with attached Resume here: bizpanditindia@gmail.com

Looking for energetic employee to join our sales team

Hiring for 21 Customer Support Coordinator Jobs in Kolkata,Bhubaneswar,Patna,Bardhaman,Medinipur,Khordha,Chuttu, Ranchi,Durgapur,Darjeeling,Guwahati, for Freshers,Required Educational Qualification is : Higher Secondary, Secondary School, Diploma with Good knowledge in Customer Care,Customer Retention,Customer Management,Basic Computers,Good Communication etc.

Customer Relationship Executives (CREs) play a vital role in maintaining and enhancing the relationship between a company and its customers. Heres a detailed job description for this position:### Key Responsibilities:1. Customer Interaction: Engage with customers through various channels (phone, email, chat) to address inquiries, resolve issues, and provide information about products and services.2. Building Relationships: Develop and maintain strong relationships with clients by understanding their needs and providing personalized support.3. Feedback Collection: Gather customer feedback and insights to improve products and services, and communicate this information to relevant departments.4. Problem Resolution: Handle customer complaints and issues effectively, ensuring a satisfactory resolution to enhance customer satisfaction.5. Sales Support: Assist in upselling and cross-selling products or services based on customer needs and preferences.6. Data Management: Maintain accurate records of customer interactions and transactions in the companys CRM system.7. Reporting: Prepare reports on customer interactions, feedback, and trends to help management make informed decisions.### Skills Required:- Communication Skills: Excellent verbal and written communication skills to interact effectively with customers.- Interpersonal Skills: Ability to build rapport and establish trust with customers.- Problem-Solving Skills: Strong analytical skills to identify issues and provide effective solutions.- Time Management: Ability to manage time effectively and handle multiple tasks simultaneously.- Technical Proficiency: Familiarity with CRM software and other computer applications.### Qualifications:- Education: A bachelors degree in business, marketing, or a related field is often preferred.- Experience: Previous experience in customer service or relationship management can be advantageous.

Solving Customer questions handling customers over call.It is not sales or target based.

CUSTOMER SERVICE ASSOCIATE - 10th or 12th Pass Airlines HR Calls 9874658843 We are hiring for the job post Airport Customer handling staff for a Leading Domestic/International Airlines. Urgent Hiring Air-Ticketing Officer & Passport Checking Officer 10th & 12th pass fresher DIRECT HR CALL (9874658843) Send Resume to on this WhatsApp number-9874658843HR Sushmita Kolkata Airport needs Air-Ticketing Officer Passport Checking Officer 10th & 12th pass freshers Can Apply DESIGNATION :- >AIR-TICKETING OFFICER >PASSPORT CHECKING OFFICER >RESERVATION OFFICER >RAMP OFFICER >DUTY MANAGER >CUSTOMER SERVICE ASSOCIATE JOB LOCATION - KOLKATA & Pan India as per your Preference. ADVANTAGES>We are Hiring for the jobs for the position of Air Ticketing /Ground Staff /Cabin Crew / Maintenance Engineer Perks : 1. PF + ESI 2. Over Time with Accommodation 3.Good Communication Skills & pleasing personality 4.Educational Qualification : 10th & 12th pass Kolkata Airport needs Air-Ticketing Officer Passport Checking Officer 10th & 12th pass freshers Can Apply.. FOR DIRECT CONTACT INTERVIEWS HR DEPARTMENT HR ENROLL : 9874658843(HR SUSHMITA)

Candidates should have good communication skill in all 3 languages (English.Hindi,Bengali)must have good knowledge in computer basic (ms,office , mailing ,google sheet)candidates must be comfortable for multi task.

We are looking for 30 Customer Relationship Executive Posts in Kolkata,Kolkata South, Kolkata,Calcutta Greens, Kolkata, with deep knowledge in Customer Relationship,CRM,Customer Care,CRO,Customer Retention,Customer Support and Required Educational Qualification is : Higher Secondary, Secondary School, Other Bachelor Degree

Paytm is looking for dynamic and passionate individuals to join our team as Field Sales Executives. This is an exciting opportunity for freshers who are eager to kickstart their career in sales and marketing. As a Field Sales Executive, you will be responsible for promoting Paytm's products and services, acquiring new customers, and driving revenue growth in your assigned territory.Responsibilities:1. Sales and Business Development: Actively engage in door-to-door sales, direct sales, and other field activities to identify potential customers, generate leads, and convert them into Paytm users. Build and maintain a strong pipeline of prospects.2. Product Knowledge: Gain in-depth knowledge of Paytm's products and services to effectively communicate their value propositions to customers. Provide product demonstrations and assist customers in understanding the features and benefits of our offerings.3. Relationship Building: Establish and nurture strong relationships with customers by delivering excellent customer service. Understand their requirements, address their queries, and provide solutions that meet their needs.4. Territory Management: Efficiently manage and prioritize your assigned territory to maximize sales opportunities. Plan and execute sales strategies to achieve targets and objectives. Continuously monitor market trends, competitor activities, and customer feedback to identify new business opportunities.5. Reporting and Documentation: Maintain accurate and up-to-date records of sales activities, customer interactions, and any other relevant information using CRM tools or other designated systems. Prepare regular sales reports, forecasts, and presentations as required.6. Collaboration: Collaborate with internal teams such as marketing, operations, and customer support to ensure a seamless customer experience. Provide feedback and insights from the field to contribute to the development of new products and marketing strategies.

Also known as a client relationship manager, a customer relationship manager maintains an ongoing level of engagement with key customers. Customer relationship managers build trusting relationships with clients and protect the brand by maintaining a positive image.

Client Handling, Customer Retention, Service Enhancement, Communicate with Customer in a effective way etc.

Paytm is looking for dynamic and passionate individuals to join our team as Field Sales Executives. This is an exciting opportunity for freshers who are eager to kickstart their career in sales and marketing. As a Field Sales Executive, you will be responsible for promoting Paytm's products and services, acquiring new customers, and driving revenue growth in your assigned territory.Responsibilities:1. Sales and Business Development: Actively engage in door-to-door sales, direct sales, and other field activities to identify potential customers, generate leads, and convert them into Paytm users. Build and maintain a strong pipeline of prospects.2. Product Knowledge: Gain in-depth knowledge of Paytm's products and services to effectively communicate their value propositions to customers. Provide product demonstrations and assist customers in understanding the features and benefits of our offerings.3. Relationship Building: Establish and nurture strong relationships with customers by delivering excellent customer service. Understand their requirements, address their queries, and provide solutions that meet their needs.4. Territory Management: Efficiently manage and prioritize your assigned territory to maximize sales opportunities. Plan and execute sales strategies to achieve targets and objectives. Continuously monitor market trends, competitor activities, and customer feedback to identify new business opportunities.5. Reporting and Documentation: Maintain accurate and up-to-date records of sales activities, customer interactions, and any other relevant information using CRM tools or other designated systems. Prepare regular sales reports, forecasts, and presentations as required.6. Collaboration: Collaborate with internal teams such as marketing, operations, and customer support to ensure a seamless customer experience. Provide feedback and insights from the field to contribute to the development of new products and marketing strategies.

Job Title - Relationship Manager Company - Bank of Baroda IFL Location - Park Street Employment Type-Full Time Required Skills - Strong relationship building & networking abilities Salary & Benefits : Fixed salary + performance based incentives + PF, CTC upto 4.5 Lakhs

Retention specialists, also known as customer retention specialists, design and implement customer retention strategies to increase loyalty and retain business. They analyze customer feedback, negotiate with customers, implement retention strategies, and compile reports for sales managers.

Hiring for 21 Customer Support Coordinator Jobs in Kolkata,Bhubaneswar,Patna,Bardhaman,Medinipur,Khordha,Chuttu, Ranchi,Durgapur,Darjeeling,Guwahati, for Freshers,Required Educational Qualification is : Higher Secondary, Secondary School, Diploma with Good knowledge in Customer Care,Customer Retention,Customer Management,Basic Computers,Good Communication etc.