Customer Retention Job Vacancies in Bangalore

As a Customer Coordinator, you will be responsible for handling various operational tasks while maintaining basic financial records and supporting day-to-day customer coordination. The ideal candidate will be organized, self-motivated, and detail-focused, with the ability to work independently and meet deadlines.

Handle inbound and outbound customer callsAddress customer queries and concerns professionallyProvide accurate information about products and servicesResolve customer issues and complaints efficientlyUpdate and maintain customer details in CRM systemsEscalate complex cases to the relevant departmentMeet daily performance and quality targetsEnsure high levels of customer satisfactionFollow company policies and service standards

ResponsibiltiesInitiate outbound calls to prospective customers to introduce our products/services and generate sales leads.Answer incoming calls and respond to online chat inquiries promptly and professionally.Provide product information, pricing details, and answer any questions or concerns that customers may have.Utilize effective sales techniques to close deals and achieve sales targets.Maintain accurate records of customer interactions and transactions using our CRM system.Follow up with leads and prospects via phone calls or emails to nurture relationships and encourage repeat business.Collaborate with the sales team to identify opportunities for upselling or cross-selling products/services.Stay updated on product knowledge, industry trends, and competitor offerings to effectively position our products/services in the market.Adhere to company policies and procedures regarding sales activities, customer service standards, and data security.Participate in training sessions and professional development opportunities to enhance sales and communication skills.QualificationsPrevious experience in telesales, customer service, or a related field is preferred.Excellent verbal and written communication skills.Strong interpersonal skills with the ability to build rapport with customers.Proven track record of meeting or exceeding sales targets.Ability to work independently and as part of a team in a fast-paced environment.Proficiency in using CRM software and other sales tools.Flexible schedule with the ability to work evenings and weekends if required.High school diploma or equivalent; additional education or certification in sales or customer service is a plus.

Job Description/ResponsibilitiesWe are into newborn, maternity, children related and family photography and website bearing www.vinusimages.com! We are looking for a Customer Relation Manager (CRM) for our business, who is responsible for creating advertisements, creating leads in software, doing daily calls and follow them up and converting leads into business and clients for the company is expected. The incentive on remuneration would be based on number of conversions as well. Previous experience in the same is a additional boon!QualificationExcellent verbal and written communication skills in English, Kannada and South Indian languages is a must and knowledge of using certain private applications is required. Capacity to convert leads into potential clients and following up is expected!Contact Mail your CV to srisaravino@gmail.com; vinusimages@gmail.comIndustry

Designation: Customer Engagement Manager Location: Bangalore Experience: 3+ years (Preferred experience in the Power Sector) Languages: Proficient in English and Kannada Position: Full Time (No Hybrid) Salary: Competitive Key Responsibilities Act as the primary point of contact for clients, ensuring excellent service and satisfaction. Understand client requirements and provide tailored solutions leveraging our IT services and decision science expertise. Manage customer onboarding, training, and regular engagement to enhance user adoption of our solutions. Collaborate with internal teams to resolve client issues promptly and effectively. Identify opportunities to upsell or cross-sell services to existing clients. Develop and execute customer retention strategies. Collect and analyze feedback to improve services and product offerings. Prepare reports on customer engagement metrics and present insights to leadership. Requirements Bachelors degree in Business Administration, IT, or a related field. 3+ years of experience in customer engagement, relationship management, or a similar role, preferably in the power sector. Proficiency in English and Kannada is mandatory. Strong interpersonal and communication skills to liaise effectively with diversityExcellent problem-solving skills with a proactive approach to client management. Familiarity with CRM tools and customer engagement best practices. Ability to multitask and thrive in a fast-paced environment. Preferred Qualifications Knowledge of AI/ML technologies. Exposure to power market operations and energy sector challenges. Proven track record of successful client relationship management.

Job descriptionUnderstanding customer queries/requirements and respond comprehensively over chat, email & call.Working with internal teams to resolve customer complaints or operational challenges quickly and efficiently.Working with managers to plan strategically (e.g. refining & defining processes)Required Candidate profileExcellent verbal and written English communication.Excellent interpersonal skills, including the ability to deal with people from a wide range of backgrounds, ages and temperament.Has patience and empathy to deal with various kinds of customers.

We are looking for a motivated and customer-focused Customer Relationship Executive to join our team. The ideal candidate will be responsible for building strong customer relationships, addressing customer inquiries, and ensuring customer satisfaction through excellent service.Key Responsibilities:Customer Interaction & SupportHandle customer queries and provide prompt resolutions.Maintain a positive and professional approach toward customers.Relationship ManagementBuild and maintain long-term relationships with customers.Follow up with customers to ensure satisfaction and resolve issues.Sales & RetentionIdentify customer needs and suggest suitable products/services.Assist in achieving sales and retention targets.Feedback & Process ImprovementCollect customer feedback and report insights to improve services.Coordinate with internal teams to enhance customer experience.Documentation & ReportingMaintain accurate customer records and interaction logs.Prepare reports on customer interactions, complaints, and resolutions.Qualifications & Skills:Education: Any degree (Business, Marketing, or related field preferred).Experience: 1+ years in customer service, relationship management, or sales.Strong communication and interpersonal skills.Proficiency in CRM software and MS Office.Ability to handle customer complaints and provide effective solutions.How to Apply:Interested candidates can send their resumes to sastha@iconicfitnessindia.com or contact 9080756050 , 8951123423.

Hiring for 50 customer support Jobs in Shivaji Nagar, Bangalore,Hosapalaya, Bangalore,Customer Associate,Customer Support Specialist,Customer Service Representative,Customer Care Assistant,Problem Solving,Customer Retention,Customer Care, for Freshers,Required Educational Qualification is : Other Bachelor Degree with Good knowledge in Customer Associate,Customer Support Specialist,Customer Service Representative,Customer Care Assistant,Problem Solving,Customer Retention,Customer Care etc.

We are Urgently Looking for Some Smart and Well Talented Customer Relationship Executive for the Location of Bangalore, Create and Maintained Good Relationship with Customer.

A customer service executive's role is to lead and manage a team of agents, communicate customer needs to stakeholders, and understand exactly how customers use your product or service

Candidates should speak good English and should be fluent.Domestic Process: English and Hindi are mandatory for few companies.English + Other regional languages can also apply.Based on the communication the salary will be paid.It is a Rotational shift and Rotational Offs.5 Days working and 2 days off for international process.

End-to-End sales Good communication skills Relationship building Cold calling & Lead nurturing experience Appointment/meeting fixing experience Understanding customers' needs and identifying sales opportunities. Upselling products and services

We are Looking for Customer Service Advisor. Should Take Care Customer as Well as Business

Customer Care To interact with customers/clients and guiding them to make the right purchases. To ensure service after sales, and also customer satisfaction. To enlighten the customer of the Schemes running in the store. To help locate a customer in the store.Key Accounts Management Develop and maintain a good relationship with the Key Accounts and thus ensure repeat orders from them. Solving problems of the Key AccountsCustomer Relations Management Maintain & Analyze database of Customers. Identify areas of providing customized services to the various categories of customers. Analyzing the feedback of the customers and working on improving the service levels. Obtaining and communicating information about new arrivals, designs and demands for different products/designs which are not available in the show room to the Merchandisers.Home Deliveries Developing a system for operation of Home Deliveries. Continuously monitor and improve the processes for the smooth operation of Home Deliveries.Handles Customer Complaints Handles customer complaints on telephone. Solves customers problems when they approach the Customer help desk.

Must be polite and pleasant in having telephonic conversationsMust be able to handle computersGood English written and spoken; most verbal/spoken communication will be in English, Kannada, Hindi & Tamil

We are looking for 1 Senior Customer Service Executive Post in Bangalore with deep knowledge in Microsoft Office,Communication Skills,Customer Care,Customer Retention,Customer Support and Required Educational Qualification is : Higher Secondary esponsibilities: Customer Support II Problem Solving Manage incoming calls and customer service inquiries Provide information about products and services, take/cancel orders, and record details of complaints Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken. Follow up to ensure that appropriate actions are taken on customer requests Refer unresolved customer grievances or special requests to designated departments for further investigation

We have vacant of 19 Customer Retention Executive Jobs in Kolkata,Delhi,Mumbai,Pune,Bangalore for Freshers Educational Qualification : Higher Secondary, Secondary School, Other Bachelor Degree, B.A Skill Good Personality etc.

Specific Responsibilities Handle inbound calling for customer service. Identify and assess customers needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits Conduct follow-ups to ensure complete resolution of issues. Keep records of customer interactions, process customer accounts. Follow communication procedures, guidelines, and policies. Take the extra mile to engage customers.

c`c`ccKEY ROLES AND RESPONSIBILITIES1. Manage accounts and meet or exceed targets relating to revenue growth, activities, profit margin, a mixof products and services sales, customer retention and customer acquisition.2. Adhere to all quality standards and processes, for the acquisition of customers.3. Provide regular feedback to senior management about marketplace and competitor activity4. Develop effective working relationships with customers through regular meetings and identify andobtain further sales and business development opportunities5. Work with and Group marketing to develop marketing campaigns to support Sales Strategy. Generatenew business and raise awareness of other company products.6. Identify requirements for new products & services to anticipate and potentially lead the market.7. Apply Company wide project management standards in preparing bids and contracts, responding tocustomer needs and managing the sales process from opportunity identification to customer sign off.8. Undertake regular project reviews with all involved in these processes to ensure transfer of knowledge.Required Experience and QualificationsPERSON SPECIFICATIONKnowledge, Skills, ExperienceComputer literate/keyboard skillsAt least 1-2 years working within a sales environment preferably sales of IT products/services.Excellent verbal and oral communication.High degree of accuracyDemonstrated ability to prioritize issuesIntellectual DemandsMust have minimum Graduation.Must be able to deal with technical product informationAbility to adopt procedures to a new and more effective way of working(in relation primarily to database management)Excellent presentation skillsSkills with PeopleAbility to build strong working relationships (internal/external)Excellent communication skills verbal and writtenAbility to persuade, influence and negotiate effectively at all levels within and outside the organization

Specific Responsibilities Identifies business opportunities by identifying prospects. Sells products by establishing contact and developing relationships with prospects. Recommends solutions to issues in constructive ways. Outbound calling on data collected through lead generation activities / secondary data sources. Conducts daily follow-ups on older leads and work on new leads. Maintains quality service by establishing and enforcing organization standards. Is energetic, well-spoken, eager to close sales deals and generate revenue for the organization.