Customer Relationship Job Vacancies in Punjab

Hiring: Customer Service Executive - International ProcessLocation: MohaliExperience: 1-5 YearsSalary: 25,000 - 35,000 per month, based on experience, skills & competencyShift: Night Shift Candidates must be comfortable working in international/US shiftsJob OverviewWe are hiring Customer Service Executives to support an international client. The role involves handling customer queries, providing appropriate resolutions, and delivering a high-quality customer experience.Key ResponsibilitiesHandle customer queries through voice/customer service channels.Provide accurate information and effective solutions to customers.Maintain a professional and customer-focused approach.Resolve customer concerns within defined timelines.Follow process guidelines, quality standards and company policies.Maintain required productivity and customer satisfaction levels.Candidate Requirements1-5 years of experience in International Customer Service / International BPO.Excellent English communication skills.Strong customer-handling and problem-solving abilities.Comfortable working in night shifts.Candidates with experience handling international/US customers will be preferred.Salary & Benefits25,000 - 35,000 per month, depending on experience and competency.Opportunity to work with a leading international client.Growth-oriented work environment.TransportationFemale candidates: Drop facility available for night shifts as per company policy.Male candidates: No cab facility; candidates should arrange their own transportation.

We are looking for a Customer Support Executive to join our team in Mohali on a work-from-home basis. This is an excellent opportunity for individuals with 0 to 1 year of experience, particularly those who have completed their B.A. or B.Com.Key Responsibilities:- Respond to Customer Inquiries: Assist customers by answering queries through various communication channels like chat, email, or phone. Ensure that every interaction provides accurate information and solutions.- Resolve Issues: Address and resolve customer complaints or concerns in a timely and effective manner, demonstrating empathy and professionalism.- Documentation: Keep detailed records of customer interactions, problems, and solutions. This helps to track issues and improve service quality.- Provide Product Information: Educate customers about our products and services, guiding them to make informed decisions and enhancing their overall experience.- Feedback Collection: Gather customer feedback regularly to help improve our services and products, sharing insights with the team for continuous improvement.Required Skills and Expectations:Candidates should possess excellent communication skills, both written and verbal, which are essential for effectively engaging with customers. Strong problem-solving abilities are necessary to provide prompt solutions to customer concerns. Attention to detail is important for documenting interactions accurately. A good team player is expected, showing collaboration and adaptability in a dynamic work environment. Basic computer skills and familiarity with customer support software will be beneficial. Finally, a positive attitude and the willingness to learn will help you thrive in this role.

As a Sales Manager, your primary role is to drive sales growth and strengthen our market presence. You will lead a team of sales representatives, guiding them to meet and exceed their targets. This position is based at our office on Kharar Road and requires 1-3 years of relevant experience.Key Responsibilities:- Lead Sales Team: Supervise and motivate the sales team to achieve individual and team sales goals, fostering a competitive yet collaborative atmosphere.- Develop Sales Strategies: Create and implement effective sales strategies that align with market trends and customer needs, ensuring sustainable growth.- Analyze Sales Performance: Regularly review sales data and metrics to assess performance, identifying areas for improvement and opportunities for growth.- Build Customer Relationships: Establish and maintain strong relationships with customers, understanding their needs and addressing any concerns to enhance customer satisfaction.- Conduct Training: Organize training sessions for the sales team, equipping them with the necessary skills and knowledge to succeed in their roles.Required Skills and Expectations:You should have strong communication and interpersonal skills to effectively manage your team and build relationships with clients. A proven track record in sales is essential, demonstrating your ability to drive results. You should be analytical, able to interpret data to make strategic decisions. A positive attitude, along with leadership qualities, is crucial for inspiring your team. Additionally, proficiency in relevant software tools for sales tracking and reporting will be beneficial.

We are looking for a dedicated Customer Care Executive to join our team in Amritsar. The ideal candidate will have 2 to 4 years of experience in customer service and will be responsible for providing excellent support to our customers while ensuring their inquiries are addressed promptly.Key Responsibilities: - Respond to Customer Inquiries: Handle incoming calls and emails, answering questions and resolving issues efficiently. - Assist with Product Information: Provide customers with detailed information about products and services to aid their decision-making process. - Manage Customer Complaints: Listen to customer concerns and work towards resolving problems to ensure satisfaction and retention. - Document Customer Interactions: Record details of each customer interaction in our system to maintain accurate records for future reference. - Support Team Initiatives: Collaborate with team members to improve processes and enhance overall customer experience.Required Skills and Expectations: Candidates should possess excellent communication and interpersonal skills, allowing them to connect effectively with customers. Proficiency in using customer service software and tools is essential. A problem-solving mindset is critical, as well as the ability to handle stressful situations calmly. Strong organizational skills will help in managing multiple inquiries efficiently. A graduate degree is required, along with a commitment to delivering outstanding service. If you are a motivated individual interested in building a rewarding career in customer service, we encourage you to apply.

We are looking for a motivated Field Sales Executive to join our team in Zirakpur, India. This role is ideal for individuals with 1 to 3 years of experience in sales who are passionate about building customer relationships and driving sales growth. Key Responsibilities:1. Prospecting and Lead Generation: Identify potential clients and generate leads through various methods, including networking, cold calling, and referrals.2. Customer Engagement: Approach prospective customers to present our products and services, ensuring you understand their needs and provide suitable solutions.3. Sales Presentations: Conduct effective sales presentations to showcase products, demonstrating their features and benefits to persuade clients.4. Relationship Management: Maintain strong relationships with existing clients, addressing their inquiries and providing ongoing support to enhance customer satisfaction.5. Sales Reporting: Keep accurate records of sales activities and provide regular reports to management, helping to track performance and identify areas for improvement.Required Skills and Expectations:Candidates should possess a graduate degree and have experience in a sales environment. Strong communication skills are essential for engaging clients and presenting offers effectively. The ability to work independently is important, as this role involves travelling to meet clients. Additionally, candidates should be goal-oriented, with a track record of achieving sales targets, and demonstrate problem-solving skills to address client needs efficiently. A valid driver

We are seeking a motivated Field Sales Executive to join our team in Amritsar. The ideal candidate will have 1 to 7 years of experience in sales and a desire to drive business growth through direct customer engagement.Key Responsibilities:1. Customer Engagement: Interact with potential and existing customers, understanding their needs and presenting relevant solutions to build strong relationships.2. Sales Target Achievement: Meet and exceed monthly sales targets by developing strategic plans and executing sales activities to secure new business.3. Market Research: Analyze market trends and competitor activities to identify opportunities for growth and inform product development strategies.4. Reporting: Maintain accurate records of customer interactions and sales activities, providing regular updates to management on progress and challenges faced in the field.5. Product Knowledge: Stay informed about all products offered, ensuring the ability to answer questions and provide tailored solutions that meet customer requirements.Required Skills and Expectations:Candidates should possess strong communication and interpersonal skills to effectively interact with clients. A proactive approach to problem-solving and the ability to work independently is essential. The ideal candidate should also have a solid understanding of sales techniques and a passion for delivering excellent customer service. A graduate degree is required, and familiarity with local market dynamics will be advantageous. Males are preferred for this role.ales

We are looking for a dedicated Air Ticketing Executive to join our team in Punia Colony, Sangrur. This entry-level position is ideal for individuals who are detail-oriented and eager to learn about the travel industry.As an Air Ticketing Executive, your key responsibilities will include:1. Booking Air Tickets: You will assist customers in booking flight tickets through various platforms, ensuring accuracy in details and pricing.2. Customer Support: Respond to customer inquiries regarding ticket availability, prices, and travel policies in a friendly and professional manner.3. Managing Changes: Process changes or cancellations of tickets as requested by customers, ensuring compliance with airline regulations.4. Maintaining Records: Keep accurate records of all transactions and updates to customer information in the system for future reference.5. Collaborating with Team: Work closely with other team members to coordinate ticketing processes and resolve any issues that may arise.To succeed in this role, you should have excellent communication skills and a strong ability to work within a team. Basic computer knowledge and familiarity with booking software will be beneficial. A proactive attitude, attention to detail, and a commitment to customer service are essential. Being punctual and reliable will help you thrive in this fast-paced environment. This position offers a great opportunity for fresh graduates to gain experience in the travel sector.

We are looking for a Customer Care Executive to provide excellent support to our customers. This role is ideal for freshers who have completed their 12th grade and are eager to develop their communication skills while working from home in Ludhiana.Key Responsibilities:1. Respond to Customer Inquiries: You will be the first point of contact for our customers, addressing their questions and concerns through phone calls, emails, or chat. Your friendly approach will help create a positive impression.2. Provide Information: You will assist customers by providing accurate information about our products and services, guiding them through their purchasing decisions and ensuring their needs are met.3. Troubleshooting: When customers experience issues, you will troubleshoot their concerns, offering solutions or escalating more complex problems to the appropriate team.4. Maintain Records: You will input customer interactions into our database to keep track of inquiries and resolutions, ensuring that all information is up to date and accurate.5. Follow Up: Following up with customers after inquiries to ensure satisfaction and resolve any outstanding issues will be part of your role, reinforcing our commitment to customer service.Required Skills and Expectations:You should possess excellent verbal and written communication skills to effectively interact with customers. A good understanding of basic computer applications is necessary to navigate our systems easily. You should also be patient, empathetic, and eager to learn, as these qualities will help you excel in customer service. Attention to detail is important to provide accurate and helpful responses.

As a Front Office Receptionist, you will be the first point of contact for our clients and visitors. Your role is crucial in creating a welcoming atmosphere and ensuring smooth communication within the office.Key Responsibilities:- Greeting Visitors: Welcome guests with a friendly smile and assist them in signing in, ensuring they feel comfortable and attended to.- Answering Phones: Handle incoming calls promptly, directing them to the appropriate staff members or departments to ensure efficient communication.- Managing Appointments: Schedule and coordinate appointments for staff and clients, maintaining an organized calendar to minimize conflicts.- Maintaining Records: Keep accurate records of visitors, appointments, and phone calls, helping the office run smoothly and keeping information accessible.- Handling Mail: Receive, sort, and distribute incoming and outgoing mail and packages, ensuring timely communication and deliveries.- Administrative Support: Provide basic administrative assistance, such as filing documents and preparing reports, to support daily office operations.Required Skills and Expectations:- Communication Skills: Excellent verbal and written communication abilities are essential for interacting with clients and colleagues effectively.- Organizational Skills: Strong multitasking and organizational skills are necessary to manage time efficiently and prioritize tasks.- Customer Service Orientation: A positive attitude and a commitment to providing exceptional service to visitors and staff are key traits for this role.- Proficiency in Computers: Basic knowledge of office software, such as MS Office, is required for various administrative tasks.- Professional Appearance: As the first point of contact, maintaining a neat and professional appearance is important to create a positive impression.

KK International Visa Services LLP is looking for a presentable, confident, and professional Female Visa Counselor with knowledge of immigration, travel, and visa processes..We are seeking a friendly and organized Office Receptionist to join our team in Jalandhar, India. The ideal candidate will have 1 to 7 years of experience and be a graduate. This role requires a professional demeanor and excellent communication skills.Key Responsibilities:- Greeting Visitors: Welcome guests warmly and guide them to the appropriate person or office, creating a positive first impression.- Answering Phone Calls: Handle incoming calls promptly, transferring them to the relevant department or taking messages accurately for follow-up.- Managing Appointments: Schedule and coordinate appointments, ensuring that all necessary parties are informed and prepared for meetings.- Handling Correspondence: Receive and distribute mail and packages while maintaining organized records for easy retrieval.- Maintaining Office Supplies: Monitor inventory of office supplies and assist in ordering them as needed to ensure smooth operations.Required Skills and Expectations:The candidate should have excellent verbal and written communication skills for effective interaction with clients and colleagues. A strong ability to multitask, along with a keen attention to detail, is crucial. Strong organizational skills will help manage the front office efficiently. Proficiency in basic computer applications and office management software is expected. The ideal candidate should be approachable, professional, and able to maintain confidentiality when dealing with sensitive information. A positive attitude and a team-oriented mindset will contribute to a harmonious workplace environment. This position requires a female candidate due to specific client-facing needs in our office.

We are looking for a dedicated and responsible Delivery Executive to join our team in Patiala. As a Delivery Executive, you will play a crucial role in ensuring that our products reach our customers in a timely and efficient manner.Key Responsibilities:- Order Delivery: You will be responsible for delivering packages to customers' addresses, ensuring that each delivery is made in a friendly and professional manner.- Route Planning: You will plan your delivery routes effectively to ensure that products are delivered on time, saving time and fuel.- Package Handling: You will carefully handle packages during delivery to avoid any damage and ensure that products arrive in excellent condition.- Customer Interaction: You will engage with customers upon delivery, answering any questions they may have and ensuring satisfaction with the service provided.- Record Keeping: You will maintain accurate records of deliveries, including all relevant details such as customer signatures and any issues encountered during delivery.Required Skills and Expectations:- Communication Skills: Ability to communicate clearly and courteously with customers and team members.- Time Management: Strong skills in managing time effectively to ensure timely deliveries.- Reliability: Punctuality is essential; you should be trustworthy and dependable.- Physical Fitness: You should be in good physical condition, as the job may require lifting and carrying packages.- Team Player: You should work well with others in a team environment, contributing positively to the workplace. This position is suitable for freshers who have completed their 10th grade and are willing to work full-time from our office.

Good communication skills counter sales customer handling computer knowledge basic of word and social media activity

We are looking for a dedicated Immigration Counselor to join our team in Ludhiana. The ideal candidate will have experience in the immigration field and will provide guidance and support to clients seeking immigration services. Key Responsibilities:- Client Consultation: Meet with clients to understand their immigration needs and provide clear information on available options. This involves assessing their situation and advising them on the best course of action.- Document Preparation: Assist clients in gathering and preparing necessary documents for immigration applications. This includes ensuring that all paperwork is accurate and complete.- Application Submission: Submit completed applications to relevant authorities on behalf of clients. This step is crucial to ensure that applications are processed timely and correctly.- Follow-up Communication: Maintain regular communication with clients to update them on the status of their applications and address any concerns they may have during the process.- Knowledge Maintenance: Stay updated on immigration laws and policies to provide accurate advice to clients. This is important to ensure compliance and to give clients the best possible guidance.The candidate should possess a B.Sc degree and have 2 to 5 years of experience in a similar role. Strong communication skills are essential, along with the ability to work under pressure and manage multiple cases simultaneously. A detail-oriented mindset and a compassionate approach towards clients are also expected. Freelancing or part-time experience in immigration counseling will be considered a plus.

As a Field Sales Executive, you will be responsible for driving sales in your assigned territory. Your main goal will be to attract new customers and maintain strong relationships with existing ones..

As a Customer Care Executive, you will play a vital role in ensuring customer satisfaction and maintaining a positive image for our company. Your main responsibilities will include:- Handling Customer Inquiries: Respond to customer questions via phone, email, or chat, providing accurate information and support to resolve issues effectively.- Maintaining Customer Records: Update and manage customer records in our database to ensure all information is accurate and up-to-date.- Providing Product Information: Assist customers with product details, guiding them through features and benefits to help them make informed decisions.- Resolving Complaints: Address and resolve customer complaints or concerns in a professional manner, ensuring a swift and effective resolution to maintain customer loyalty.- Collaborating with Team Members: Work closely with other team members to improve processes and enhance the overall customer experience.To succeed in this role, you should possess the following skills and expectations:- Strong Communication Skills: You should be able to communicate clearly and effectively, both verbally and in writing, to convey information and assist customers.- Customer-Oriented Attitude: A genuine passion for helping customers and a desire to provide excellent service is essential.- Basic Computer Skills: Familiarity with computer systems and office software is necessary for managing customer information and records.- Ability to Work Under Pressure: You should be able to handle multiple tasks efficiently and remain calm during busy situations.- Positive Attitude: A friendly, positive demeanor will help you connect with customers and enhance their experience.

We are seeking a dedicated Customer Care Associate to provide excellent service to our customers. This is a full-time position located in Sector 78 and is open to female candidates, including fresh graduates.Key Responsibilities:- Customer Assistance: Respond to customer inquiries through phone, email, or chat, providing clear and accurate information.- Issue Resolution: Identify and resolve customer issues efficiently, ensuring satisfaction while adhering to company policies.- Product Knowledge: Maintain a thorough understanding of our products and services to offer helpful guidance and recommendations.- Record Keeping: Document customer interactions and feedback in our database for quality assurance and service improvement.- Team Collaboration: Work closely with other team members to ensure smooth operations and share necessary updates regarding customer feedback.Required Skills and Expectations:- Candidates must have completed their 12th grade and be eager to start their career in customer service.- Strong verbal and written communication skills are essential, as the role requires clear interaction with customers.- A friendly and approachable demeanor is necessary to create a positive experience for every customer.- Basic computer skills and familiarity with using common software applications will aid in completing daily tasks efficiently.- The ideal candidate should be a quick learner, adaptable, and capable of working in a fast-paced environment.If you are passionate about helping others and thrive in a team setting, we encourage you to apply.

We are looking for a dedicated Customer Care Executive to join our team in Amritsar. This is a full-time work-from-home position suited for freshers who have completed their 12th grade. Key Responsibilities:- Responding to Customer Inquiries: You will be the first point of contact for customers, addressing their questions and providing information about our products and services.- Resolving Issues: You will assist customers by troubleshooting their problems and providing solutions to enhance their experience.- Maintaining Records: Its important to accurately document customer interactions, inquiries, and feedback to ensure effective follow-up and service improvement.- Promoting Products: You will inform customers about new products or services that may interest them, helping to drive sales and customer satisfaction.- Enhancing Customer Engagement: You will maintain a friendly and professional demeanor while interacting with customers, ensuring a positive experience.Required Skills and Expectations:- Communication Skills: Strong verbal and written communication skills are essential for interacting with customers effectively.- Problem-Solving Abilities: You should be able to think critically and handle customer complaints efficiently, finding the best solution quickly.- Patience and Empathy: A customer-centric attitude is necessary, as you will need to understand customer needs and provide support with a positive outlook.- Basic Computer Skills: Familiarity with using computers and handling online communication tools is required for this role.- Time Management: You should be able to manage your time effectively to ensure all customer inquiries are addressed promptly.

We are looking for a friendly and organized Front Office Receptionist to join our team in Jalandhar. The ideal candidate will have 1 to 5 years of experience and will be responsible for creating a positive first impression for our visitors and clients.Key Responsibilities:- Greet Visitors: Welcome guests warmly and assist them with their inquiries, ensuring they feel valued from the moment they arrive.- Manage Phone Calls: Answer incoming calls promptly, direct them to the appropriate staff, and handle inquiries with professionalism.- Schedule Appointments: Organize and maintain a calendar for meetings and appointments, ensuring efficient time management for the team.- Maintain Reception Area: Keep the front desk area tidy and organized, creating a welcoming atmosphere for visitors.- Handle Mail and Deliveries: Receive and distribute incoming mail and packages, ensuring timely delivery to the relevant personnel.- Administrative Support: Assist with various office tasks, such as filing documents, managing office supplies, and helping other team members as needed.Required Skills and Expectations:The candidate must have a relevant educational background (B.A, B.C.A, B.B.A, B.Com, B.Ed, B.Sc, or a professional degree). Strong communication and interpersonal skills are essential, as well as proficiency in basic computer applications. A professional appearance and a positive attitude are important. The candidate should be detail-oriented, capable of multitasking, and possess strong organizational skills. This role requires a female candidate who is ready to work full-time in an office environment.

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