Customer Management Job Vacancies in Tamil Nadu

We are looking for a Customer Care Executive to provide excellent service to our customers while working from home. This role is important for maintaining customer satisfaction and resolving issues efficiently.**Key Responsibilities:**- **Responding to Customer Inquiries:** You will answer questions and provide information to customers through phone, email, or chat, ensuring clear communication.- **Handling Complaints:** When customers have issues, you will assist in resolving them swiftly and effectively, ensuring a positive experience.- **Providing Product Information:** You will inform customers about our products and services, helping them make informed decisions.- **Maintaining Records:** Accurate documentation of customer interactions and feedback will be required to enhance service quality and identify trends.- **Coordinating with Teams:** You will work closely with other departments to resolve issues and improve our service processes.**Required Skills and Expectations:**- **Communication Skills:** You should possess excellent verbal and written skills to convey information clearly and empathetically.- **Problem-Solving Abilities:** The ability to think critically and find suitable solutions to customer issues is essential.- **Technical Proficiency:** Familiarity with computers and basic software applications is expected to assist customers and manage records.- **Customer Focus:** A strong desire to help customers and develop positive relationships is crucial for this role.- **Team Player:** You should be able to collaborate effectively with others to achieve common goals, even while working remotely. Freshers are encouraged to apply, and training will be provided to help you excel in this role.

## **Sales & Marketing Manager - Aluminium Gravity Die Casting****Location:** [Coimbatore]**Experience:** 5+ Years**Industry:** Manufacturing / Aluminium Gravity Die Casting### **Key Responsibilities*** Drive B2B sales and business development in automotive, industrial, and manufacturing sectors.* Develop new clients and strengthen existing customer relationships.* Plan and execute sales & marketing strategies to achieve business growth.* Conduct market research, competitor analysis, and identify new business opportunities.* Collaborate with technical teams to deliver customer-focused solutions.* Prepare sales reports, forecasts, and manage customer negotiations.### **Requirements*** Bachelor's Degree in Marketing, Business, Engineering, or related field.* 5+ years of sales & marketing experience in Aluminium Gravity Die Casting or a similar manufacturing industry.* Strong knowledge of die casting processes and B2B sales.* Excellent communication, negotiation, and presentation skills.* Proficiency in MS Office and digital marketing tools.### **What We Offer*** Competitive Salary (Based on Experience)* Performance-Based Incentives* Career Growth Opportunities

We are looking for an experienced male Sales Manager to lead our sales team in Choolai. This full-time position requires an individual with 5 to 7 years of relevant experience.**Key Responsibilities:**- **Manage Sales Team:** Lead and motivate the sales team to reach their targets. You will support your team members and help them grow and succeed.- **Develop Sales Strategies:** Create effective sales strategies that align with company goals. This involves analyzing market trends and identifying opportunities for growth.- **Client Relationship Management:** Build and maintain strong relationships with key clients. Ensuring customer satisfaction is crucial for long-term success and loyalty.- **Performance Tracking:** Monitor team performance and sales metrics. You will evaluate sales results and adjust strategies as needed to improve performance.- **Training and Development:** Conduct training sessions for the sales team. This helps improve their skills and keeps them updated with new sales techniques and product knowledge.**Required Skills and Expectations:**- Proven experience in a sales management role, demonstrating a strong track record of achieving sales targets.- Excellent communication and interpersonal skills to effectively interact with clients and team members.- Strong analytical skills to assess sales data and market trends for informed decision-making.- Leadership abilities to inspire and guide a sales team, fostering a positive and productive work environment.- Ability to work in a fast-paced environment and adapt to changing situations while maintaining focus on the overall goals.

Job Description - Customer Support ExecutiveCompany: Sharas Venture Private Limited (Graciss Menstrual Care)Location: Coimbatore, Tamil NaduDepartment: Customer SupportReports To: Customer Support Manager / Operations ManagerAbout the RoleWe are looking for a customer-focused and enthusiastic Customer Support Executive to deliver exceptional service to our customers across phone, email, WhatsApp, website, and e-commerce platforms. The ideal candidate will handle customer inquiries, resolve complaints, process orders, and ensure a seamless customer experience while maintaining high service standards.Key ResponsibilitiesCustomer SupportRespond to customer inquiries through phone, email, WhatsApp, website chat, and social media.Provide accurate product information and usage guidance.Resolve customer complaints promptly and professionally.Escalate complex issues to the appropriate department.Maintain high customer satisfaction through timely support.Order ManagementProcess customer orders received through the website, WhatsApp, and marketplaces.Track shipments and provide delivery updates.Coordinate with logistics partners for dispatch and delivery.Handle order modifications, cancellations, returns, exchanges, and refunds.E-commerce SupportSupport customers purchasing through Shopify, Amazon, Flipkart, Meesho, and other online platforms.Monitor order status and ensure timely fulfillment.Coordinate with warehouse and dispatch teams to resolve order-related issues.Customer Relationship ManagementMaintain accurate customer records in the CRM system.Follow up with customers to ensure issue resolution.Build long-term customer relationships and encourage repeat purchases.Collect customer feedback and share improvement suggestions with management.Sales SupportAssist customers in selecting suitable products.Promote ongoing offers, subscriptions, and combo packs.Support upselling and cross-selling opportunities.Coordinate with the sales team for bulk and distributor inquiries.Documentation & ReportingMaintain records of customer interactions and complaints.Prepare daily and monthly customer support reports.Track complaint resolution time and customer satisfaction metrics.Ensure all customer information is accurately updated.QualificationsBachelor's Degree in any discipline (BBA, B.Com, BA, B.Sc, BCA, or equivalent).1-3 years of experience in Customer Support, Customer Service, Call Centre, E-commerce Support, or FMCG.Fresh graduates with excellent communication skills may also apply.Required SkillsTechnical SkillsCustomer Relationship Management (CRM)Shopify Order ManagementE-commerce SupportMicrosoft ExcelMicrosoft WordGoogle WorkspaceData Entry & DocumentationWhatsApp BusinessEmail ManagementSoft SkillsExcellent Communication SkillsActive ListeningCustomer-Centric ApproachProblem SolvingComplaint ResolutionPatience & EmpathyTime ManagementMultitaskingAttention to DetailTeamwork & CoordinationKey Performance Indicators (KPIs)Customer Satisfaction (CSAT) ScoreFirst Response Time (FRT)Average Resolution Time (ART)Number of Customer Queries ResolvedOrder Processing AccuracyReturn & Refund Resolution TimeCustomer Retention RatePositive Customer FeedbackCRM Data AccuracyUpselling & Cross-selling PerformanceSalary18,000 - 25,000 per month (Based on experience and qualifications)Employment DetailsEmployment Type: Full-TimeExperience: 1-3 YearsIndustry: FMCG / Manufacturing / Consumer Goods / E-commerceWork Location: Coimbatore, Tamil Nadu

We are looking for enthusiastic Ground Staff to join our team in Coimbatore. This role is essential for maintaining smooth operations at our airport or transportation facility. **Key Responsibilities:**- **Customer Service:** Greet and assist passengers, providing them with necessary information and support during check-in and boarding processes.- **Luggage Handling:** Manage the loading and unloading of luggage from aircraft or vehicles, ensuring that all items are treated with care.- **Safety Compliance:** Follow safety regulations and procedures to ensure a safe environment for passengers and staff at all times.- **Ticketing and Check-in:** Assist in the check-in process, verifying passenger details and issuing boarding passes to ensure a seamless travel experience.- **Coordination with Teams:** Work closely with other teams, including security and maintenance, to ensure timely operations and address any arising issues.**Required Skills and Expectations:**Candidates should have a minimum of a 12th-grade education and should be open to candidates with any level of experience, from freshers to those with up to six years in related fields. Good communication skills are essential, as you'll be interacting with passengers daily. A friendly and approachable demeanor is important to create a welcoming atmosphere. Additionally, basic knowledge of computers and ticketing systems will be an advantage. Candidates should be team players who can work effectively in a fast-paced environment while maintaining professionalism. Flexibility to work in shifts, including weekends and holidays, is expected.

As a Customer Care Associate, you will play an essential role in ensuring customer satisfaction and support. Your primary focus will be assisting customers with their inquiries and providing solutions in a friendly and professional manner.**Key Responsibilities:**- **Respond to Customer Inquiries:** Address queries via phone, email, or chat, ensuring timely and accurate information is given to customers.- **Resolve Customer Issues:** Identify and troubleshoot problems customers face, providing effective solutions to ensure a positive experience.- **Maintain Records:** Accurately log customer interactions and issues in the system to help track queries and resolutions.- **Follow Up:** Proactively reach out to customers to ensure their issues have been resolved to their satisfaction.- **Provide Product Information:** Inform customers about product features, services, and promotions, guiding them in making informed decisions.- **Collaborate with Team Members:** Work closely with colleagues and other departments to share insights and improve customer service processes.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are essential for interacting effectively with customers.- **Problem-Solving Ability:** You should be able to think critically and offer solutions to customer issues.- **Empathy and Patience:** A customer-focused attitude is necessary to understand customer concerns and address them with care.- **Basic Computer Skills:** Familiarity with computer systems and software is important for logging information and tracking customer issues.- **Team Player:** You should be able to work well with others, sharing knowledge and supporting your team. The ideal candidate will have a positive attitude and a willingness to learn. This role is based in Thoraipakkam and requires candidates to work from the office.

As an Airport Ticketing Executive, you will play a crucial role in managing the ticketing process for passengers traveling through the airport. This full-time position is located in Chennai and is suitable for candidates with 0 to 6 years of experience. A minimum education of 12th standard is required.**Key Responsibilities:**- **Ticket Booking and Reservations:** Assist passengers in booking their tickets, ensuring all details are correct and providing clear information on fare options.- **Customer Service:** Offer excellent customer service by addressing inquiries, resolving issues, and providing helpful information to travelers.- **Payment Handling:** Process payments for ticket bookings accurately and efficiently, ensuring compliance with company policies.- **Documentation Management:** Maintain accurate records of ticket transactions and manage documentation related to bookings and passenger information.- **Coordination with Airlines:** Work closely with various airlines to confirm flight availability and resolve any discrepancies in bookings.- **Customer Follow-Up:** Contact passengers about reminders and changes regarding their bookings, enhancing overall customer experience.**Required Skills and Expectations:**Candidates must have strong communication skills to interact well with customers and colleagues. A good understanding of computer systems and familiarity with ticketing software is essential. Attention to detail is crucial to avoid errors in bookings, and candidates should possess problem-solving abilities to effectively handle customer concerns. Adaptability and a positive attitude toward working in a fast-paced environment will enhance success in this role. Basic knowledge of airline operations can be an advantage, though not mandatory.

We are looking for a Customer Care Executive to join our team. This is a full-time position for freshers, specifically for female candidates. The role is work from home, providing an opportunity to engage directly with customers and ensure their needs are met.**Key Responsibilities:**- **Responding to Customer Inquiries:** You will answer questions and resolve issues that customers may have, ensuring they feel valued and heard.- **Assisting with Orders:** Helping customers with their orders, including processing returns and exchanges, will be part of your daily tasks.- **Providing Product Information:** You will need to have a good understanding of our products to offer detailed information and guidance to help customers make informed choices.- **Maintaining Customer Records:** Keeping accurate records of customer interactions and transactions is crucial for tracking issues and ensuring follow-up when necessary.- **Building Customer Relationships:** Developing a friendly rapport with customers will enhance their experience and encourage loyalty.**Required Skills and Expectations:**- Strong communication skills are essential. You should be able to convey information clearly and effectively over phone or chat.- Patience and empathy are important traits, helping you deal calmly with upset customers.- Basic computer skills are necessary to manage customer records and respond to queries efficiently.- A willingness to learn and adapt, as this role may require you to familiarize yourself with new products and systems.- A positive attitude and a commitment to providing exceptional customer service will be key to your success in this role.

We are looking for a dedicated and enthusiastic Customer Care Executive to join our team. This is a full-time work-from-home position open to female candidates who have completed their 12th grade. **Key Responsibilities:**- **Customer Interaction:** Engage with customers via phone, chat, or email to understand their inquiries and provide assistance.- **Problem Resolution:** Address and resolve customer issues effectively, ensuring a positive experience and satisfaction.- **Product Knowledge:** Maintain a good understanding of our products and services to provide accurate information to customers.- **Data Entry:** Accurately input customer details and track interactions in the system to maintain updated records.- **Feedback Collection:** Gather feedback from customers regarding their experiences and report any suggestions for improvement.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication abilities are essential for clear interactions with customers.- **Listening Skills:** Ability to listen and understand customer needs, ensuring effective assistance is provided.- **Empathy:** Show genuine concern for customer issues and work towards providing timely solutions.- **Computer Literacy:** Proficient in using computers and familiar with basic software applications to assist with tasks.- **Time Management:** Ability to manage time effectively to handle multiple customer inquiries without compromising on quality.- **Positive Attitude:** Maintain a friendly and approachable demeanor, even in challenging situations.

As a Customer Care Executive, you will play a vital role in supporting our customers and ensuring their satisfaction. This position is ideal for freshers looking to start their career in customer service. You will work full time from home, allowing you to balance work and personal life effectively. **Key Responsibilities:**- **Respond to Customer Inquiries**: Use phone calls, emails, and chats to answer questions, resolve issues, and provide information about products and services.- **Assist with Order Processing**: Help customers with placing orders, tracking shipments, and handling returns or exchanges, ensuring a smooth purchasing experience.- **Maintain Customer Records**: Update and manage customer information in our database accurately, helping us to improve service quality and follow-up processes.- **Provide Product Information**: Educate customers about our products, guiding them to make informed decisions based on their needs.- **Resolve Complaints**: Listen to customer concerns and work to resolve issues professionally and efficiently, ensuring customer satisfaction.**Required Skills and Expectations:**Candidates should possess excellent communication skills, both verbal and written, to interact effectively with customers. A friendly and patient attitude is essential for providing outstanding customer service. Basic computer skills are necessary for using software and handling online inquiries. You should be a good listener, able to empathize with customers and understand their needs. Since this position is remote, self-discipline and time management skills are important to ensure productivity while working from home.

Drive sales growth for premium architectural and furniture hardware products. Develop and execute sales plans to achieve monthly and annual targets. Lead and manage showroom, field sales, and key account teams. Build relationships with dealers, distributors, architects, interior designers, contractors, builders, and developers. Identify new business opportunities and strategic partnerships. Monitor sales performance and ensure target achievement. Conduct market research and competitor analysis. Handle major customer negotiations and project discussions. Coordinate with procurement and operations for timely product availability. Prepare sales reports, forecasts, and MIS for management. Ensure excellent customer service and after-sales support.

As an Inside Sales Executive, you will play a crucial role in driving sales and building relationships with customers. Your responsibilities will include:- **Generating Leads:** Identify potential customers through research and outreach activities, ensuring a steady pipeline of prospects for the sales team.- **Conducting Sales Calls:** Engage potential clients via phone or video calls to understand their needs and explain how our products can benefit them, contributing to a positive customer experience.- **Nurturing Relationships:** Build and maintain strong relationships with existing customers, ensuring they remain satisfied and consider additional products or services.- **Meeting Sales Targets:** Work toward achieving monthly and quarterly sales targets by effectively managing your time and prioritizing tasks to maximize productivity.- **Collaborating with Team Members:** Work closely with other sales team members and departments to provide feedback and share insights that can help improve our sales strategies.- **Maintaining CRM Systems:** Regularly update the customer relationship management system with accurate information, ensuring that data is current and accessible for team members.To excel in this role, you should have strong communication and interpersonal skills, enabling you to interact effectively with clients. Previous experience in sales, preferably in an inside sales environment, is essential. You must be detail-oriented, with excellent organizational skills, and the ability to work independently while being a proactive team player. Familiarity with CRM software will be an added advantage.