Customer Management Job Vacancies in Tamil Nadu

We are looking for an Agency Manager to join our team in Vellore, India. This full-time position is suitable for both fresh graduates and those with up to six years of experience. The Agency Manager will play a crucial role in managing agency operations and driving business growth.nnKey Responsibilities:nn1. Team Management: Oversee and guide a team of agents, ensuring they are motivated and productive in their roles.nn2. Business Development: Identify new business opportunities and develop strategies to attract more clients and increase revenue.nn3. Performance Monitoring: Track and evaluate team performance against targets to ensure goals are met consistently.nn4. Training and Support: Provide necessary training and support to agents, helping them improve their skills and reach their potential.nn5. Client Relations: Build and maintain strong relationships with clients, addressing their needs and ensuring their satisfaction.nnRequired Skills and Expectations:nnCandidates should have a graduate degree and demonstrate strong leadership abilities and excellent communication skills. A proactive approach to problem-solving and the ability to work collaboratively within a team are essential. Experience in managing teams or in an agency-related role is preferred but not mandatory. The position requires individuals who are results-oriented and capable of managing multiple tasks effectively in a fast-paced environment.

We are seeking an Assistant Housekeeping Manager to join our team in Salem, India. This role is ideal for an organized and detail-oriented individual with 2 to 8 years of experience in housekeeping management.nnKey Responsibilities:nn- Supervising Daily Operations: Assist in overseeing the housekeeping team to ensure cleanliness and maintenance of all guest rooms and public areas. Your leadership will help maintain high standards of service.nn- Training Staff: Provide training and guidance to housekeeping staff, ensuring they understand their roles and responsibilities. This involves conducting orientation for new employees and ongoing training for existing team members.nn- Inventory Management: Help manage and maintain inventory of cleaning supplies and equipment. You will ensure that all materials are well-stocked and properly organized.nn- Quality Control: Conduct regular inspections of guest rooms and common areas, ensuring that they meet organizational standards. Address any deficiencies promptly to uphold quality.nn- Guest Interaction: Respond to guest feedback and inquiries regarding housekeeping services. Your ability to communicate effectively will enhance guest satisfaction and experience.nnRequired Skills and Expectations:nnCandidates should be graduates with substantial experience in the housekeeping sector. Strong leadership, communication, and organizational skills are essential, along with a keen eye for detail. Experience in training staff and managing operations is also expected, as you will play a crucial role in ensuring the smooth functioning of the housekeeping department.

We are looking for a confident and well-spoken Receptionist to manage front-desk operations and assist patients with appointments and general queries. The ideal candidate should have good English communication skills and a professional approach.Key Responsibilities:Manage front-desk and reception activities.Attend phone calls and handle patient enquiries.Schedule and coordinate patient appointments.Greet and assist patients professionally.Maintain patient and appointment records.Coordinate with doctors and nursing staff for smooth clinic operations.Support day-to-day administrative activities.Required Skills & Qualifications:Fresher candidates can apply.Female candidates preferred.Good English-speaking and communication skills.Good interpersonal and customer-handling skills.Basic computer knowledge.Professional and patient-friendly approach.

1. Conduct market research to identify selling possibilities and evaluate customer needs.2. Actively seek out new sales opportunities through physical cold calling, networking, and social media.3. Set up meetings with potential clients and listen to their needs.4. Prepare and deliver appropriate presentations on products and services.5. Participate on behalf of the company in exhibitions or conferences.6. Negotiate and conclude the orders.7. Collaborate with team members to achieve better results.8. Gather feedback from customers or prospects and share with internal teams.9. Willingness to travel extensively.10. Servicing its current accounts.11. Any other tasks as suggested by the Management Team.

As a Front Office Executive, you will play a key role in ensuring smooth communication and administrative support within our organization. This position is ideal for candidates with 0 to 3 years of experience and requires at least a 12th-grade education.Key Responsibilities:- Answering Calls: You will handle incoming calls professionally, providing accurate information and directing inquiries to the relevant departments.- Managing Correspondence: You will be responsible for receiving, sorting, and distributing emails and physical mail, ensuring all communications are handled promptly.- Data Entry: You will input, update, and maintain accurate customer and transaction records in our systems, ensuring data integrity and confidentiality.- Scheduling Appointments: You will assist in scheduling appointments and meetings, coordinating with team members and clients to ensure availability.- Handling Inquiries: You will address customer concerns and questions, striving to provide exceptional service and resolve issues efficiently.Required Skills and Expectations:- Strong communication skills are essential, both verbal and written, to interact effectively with clients and team members.- Basic computer skills, including proficiency in MS Office and email applications, are important for administrative tasks.- Good organizational abilities to manage multiple tasks and prioritize work effectively.- A positive attitude and willingness to learn, as well as the ability to work independently from home.- Attention to detail is crucial to ensure accuracy in data entry and correspondence management.

We are looking for a Cluster Manager based in Chennai with 5 to 10 years of experience. This full-time, office-based role requires a proactive female leader to oversee multiple teams and ensure the smooth operation of our cluster.Key responsibilities include:1. Team Leadership: Lead and motivate a diverse group of employees, fostering a positive and productive work environment. Conduct regular performance reviews to provide feedback and support.2. Operational Management: Oversee day-to-day operations of the cluster. Ensure that all processes run efficiently and meet company standards.3. Strategy Development: Collaborate with upper management to develop strategies that drive cluster success. Identify areas for improvement and implement appropriate changes.4. Financial Oversight: Manage the cluster budget and resources effectively. Monitor financial performance and implement cost-saving measures when necessary.5. Client Relations: Build and maintain strong relationships with clients and stakeholders. Address any concerns promptly to ensure satisfaction and loyalty.Required skills and expectations include:- A graduate degree is essential.- Strong leadership skills are necessary to guide and inspire your team.- Excellent communication skills to interact effectively with employees and clients.- Proficiency in operational management and strategic planning.- A results-driven mindset with the ability to analyze data and make informed decisions.- A problem-solver who can handle challenges calmly and efficiently. If you meet these qualifications and are ready to take on a leadership role, we want to hear from you.

Job Summary:We are looking for a motivated and enthusiastic Telesales / Telecalling Executive to join our Event Management Company. The candidate will be responsible for contacting potential customers, understanding their event requirements, explaining our services, and converting enquiries into bookings.Key ResponsibilitiesMake outbound calls to potential customers and leads.Contact customers regarding weddings, birthday parties, corporate events, exhibitions, conferences, and other events.Understand customer requirements, budget, event date, and preferences.Explain event management services, packages, pricing, and facilities.Generate qualified leads and convert enquiries into appointments or bookings.Follow up with interested customers through phone calls and WhatsApp.Handle customer questions, objections, and concerns professionally.Maintain customer and lead information in Excel/CRM.Coordinate with the sales and event planning teams.Achieve daily, weekly, and monthly calling and sales targets.Build and maintain strong customer relationships throughout the sales process.Required Skills:Excellent verbal communication and interpersonal skills.Good convincing and negotiation skills.Strong customer-handling ability.Confident and positive attitude.Target-oriented approach.Good follow-up skills.Basic knowledge of MS Excel and CRM.Tamil and English communication skills preferred.

About the InternshipWe are looking for a driven and enthusiastic Sales & Marketing Intern to become a vital part of our team. This internship provides an opportunity to learn sales and marketing strategies, develop essential skills, and actively participate in projects that contribute to business growth.Responsibilities Assist in developing and executing sales and marketing campaigns. Support prospecting, lead generation, and follow-up activities. Conduct market research and analysis. Assist in organizing and promoting events and webinars. Maintain and update customer databases and CRM systems. Provide administrative support, including presentations, reports, and documentation.Internship Details Duration: 30 days Work Mode: Remote Working Hours: Flexible Internship: Sales & MarketingBenefits Internship Completion Certificate Letter of Recommendation Letter of Appreciation upon completing all given tasks LinkedIn Enhancement Guidance Resume Review Career Development Session

We are looking for a motivated and results-driven Zonal Manager to join our team in Chennai. In this role, you will be responsible for overseeing operations within a specific zone, ensuring that targets are met while leading a team effectively.Key Responsibilities:- Team Leadership: Manage, support, and guide a team of employees in your zone to ensure they perform at their best. This includes setting clear goals and providing regular feedback.- Sales Management: Drive sales initiatives within the zone to achieve revenue targets. You will analyze sales data and market trends to develop effective strategies.- Operational Oversight: Ensure smooth operations across various branches in your zone, identifying areas for improvement in processes and efficiency.- Performance Analysis: Regularly assess team performance and sales outcomes to understand what is working and what needs adjustment, helping to refine strategies for better results.- Stakeholder Coordination: Collaborate with other departments and stakeholders to align on objectives, share insights, and foster teamwork.- Market Research: Conduct research on market conditions and competitors to inform strategic planning and decision-making.To succeed in this role, candidates should possess strong leadership skills, effective communication abilities, and a solid understanding of sales and operations. A minimum of 1 to 5 years of related experience is required, along with a proactive approach to problem-solving and decision-making. Familiarity with data analysis tools will be an advantage. The ideal candidate should be adaptable, detail-oriented, and committed to achieving targets.

We are looking for an Office Assistant to join our team in Korattur. This is a full-time position suitable for recent graduates or individuals with up to one year of experience. The Office Assistant will support office operations and ensure the workplace runs smoothly.Key Responsibilities:- General Administrative Support: Assist with daily office tasks, such as answering phones, managing emails, and greeting visitors to create a welcoming environment.- Document Management: Organize and maintain files, documents, and records to ensure easy access and retrieval of information.- Data Entry: Enter data into software systems accurately and promptly, helping maintain accurate records for the team.- Scheduling and Coordination: Help schedule meetings and coordinate office activities, ensuring all arrangements are made efficiently.- Supplies Management: Monitor and order office supplies when necessary to keep the workplace well-stocked and operational.Required Skills and Expectations:- Educational Background: A degree in B.A, B.B.A, B.Com, or B.E is required, showing a foundational knowledge of business or office management.- Communication Skills: Strong verbal and written skills are essential for interacting with team members and clients.- Organizational Skills: Ability to manage multiple tasks effectively while staying organized and maintaining attention to detail.- Basic Computer Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is necessary for daily tasks.- Team Player: A positive attitude and willingness to collaborate with others is important to contribute to a productive office atmosphere.

Job SummaryWe are looking for a responsible, punctual, and customer-focused Delivery Executive to deliver milk to customer orders safely and on time. The role involves Purchasing, route planning, doorstep delivery, customer interaction, payment handling where applicable, and updating delivery status through the company application. These are standard responsibilities across delivery roles.Key ResponsibilitiesCollect assigned orders from the warehouse/store and verify quantity and items.Ensure products are properly handled and protected during transportation.Plan efficient delivery routes using navigation applications.Maintain professional and polite communication with customers.Confirm delivery and update the order status in the mobile application.Handle customer queries, refused orders, returns, and undelivered orders appropriately.Report delivery delays, address issues, product damage, or customer complaints immediately.Maintain daily delivery records and submit required reports.Follow all traffic, road-safety, and company guidelines.Maintain the cleanliness and basic condition of the delivery vehicle.Skills RequiredGood communication and customer-handling skills.Basic smartphone and delivery-app knowledge.Good knowledge of the local area and routes.Time management and punctuality.Responsible and trustworthy attitude.Ability to work independently in field conditions.Target-oriented and willing to work flexible shifts.Basic cash-handling and calculation skills.EligibilityEducation: 10th / 12th / Any Degree.Experience: Freshers can apply; delivery experience is an advantage.Part Time / Full TimeValid two-wheeler driving licence.Own two-wheeler preferred/required depending on company policy.Valid vehicle documents where applicable.Android smartphone required.Employee ExpectationsFast Delivery Safe Handling Customer First Accurate Updates Professional Behaviour

As an Air Ticketing Staff member, you will play a vital role in assisting customers with their travel needs, ensuring a seamless ticketing experience.Key Responsibilities:- Ticket Booking: Assist customers in booking flights by providing relevant options based on their preferences and budget, ensuring they understand the terms of their purchase.- Customer Service: Address customer queries and concerns promptly, offering guidance on ticket changes, cancellations, and refunds to maintain high satisfaction levels.- Flight Information: Stay updated on flight schedules, availability, and pricing, providing customers with accurate information to help them make informed decisions.- Documentation Processing: Collect necessary identification and travel documents from customers and ensure they are correctly processed for ticket issuance.- Payment Handling: Manage payments securely, offering various payment options and ensuring all transactions are processed accurately.- Coordination with Airlines: Maintain communication with different airlines to confirm bookings, resolve issues, and get updates on flight statuses.Required Skills and Expectations:- Communication Skills: Strong verbal and written communication skills are essential to interact effectively with customers and colleagues.- Attention to Detail: You must pay close attention to details to avoid errors in bookings and maintain accuracy in documentation.- Customer Service Orientation: A friendly and helpful attitude towards customers is critical in providing excellent service and resolving issues.- Basic Computing Skills: Proficiency in using computers, ticketing software, and online booking tools is necessary for efficient operations.- Team Player: Ability to work well within a team environment, supporting colleagues and sharing responsibilities effectively.

Position: Technical Support Executive(Chat Process)Department: Technical Support / Customer SupportExperience: 6 Months - 3 YearsEmployment Type: Full-TimeLocation: Perungudi, ChennaiJob SummaryWe are looking for a Technical Support Executive - Chat Process to provide technical assistance to customers through live chat. The candidate will be responsible for understanding customer issues, troubleshooting basic technical problems, providing accurate solutions, and ensuring a positive customer experience.Key Responsibilities- Handle customer technical queries through live chat in a professional and timely manner.- Understand customer concerns and identify the root cause of technical issues.- Provide step-by-step troubleshooting and appropriate solutions through chat.- Assist customers with product/service-related technical issues.- Follow predefined troubleshooting procedures, scripts, and Standard Operating Procedures (SOPs).- Escalate complex or unresolved issues to the appropriate technical team.- Maintain accurate records of customer interactions and issue resolutions.- Follow up on pending or escalated issues whenever required.- Maintain proper chat etiquette, professionalism, and customer-friendly communication.- Meet defined AHT, FCR, CSAT, quality, productivity, and response-time targets.Required Skills & Qualifications- 6 months - 3 years of experience in Technical Support, Chat Support, Customer Support, or IT Support.- Good written communication skills in English.- Basic knowledge of computers, operating systems, internet, and common technical troubleshooting.- Good typing speed and accuracy. (Avg 30 WPM)- Ability to multitask and handle multiple chat interactions when required.- Customer-focused attitude with good patience and professionalism.- Willingness to work in rotational shifts, if required.

Job detail: Back Office AssistantCompany: tic pvt ltd Location: Velachery, chennai.Work timeing: 9 am to 4pmRole: network based on office workSalary: Freshers 18k to 25k experience 25k to 30kRoom Accommodation company charge.

We are looking for a motivated and skilled Restaurant Manager to lead our team in Chennai. This role requires hands-on experience and a passion for delivering excellent dining experiences. Key Responsibilities:- Staff Management: Oversee the restaurant staff, including hiring, training, and scheduling. Ensuring that everyone understands their roles helps maintain a smooth operation. - Customer Service: Provide outstanding service to guests, ensuring their needs are met and any issues are quickly resolved. Happy customers lead to repeat business.- Inventory Control: Manage stock levels of food and supplies, placing orders as needed. Keeping track of inventory is crucial to minimize waste and meet customer demand.- Financial Management: Monitor daily sales and expenses, ensuring that the restaurant operates within budget. Understanding profits and losses helps keep the restaurant financially healthy.- Quality Assurance: Maintain high standards of food quality and cleanliness. Regularly checking food presentation and safety helps uphold the restaurant's reputation.- Marketing and Promotion: Collaborate on strategies to attract new customers. Innovative promotions can help boost sales and bring in foot traffic.Required Skills and Expectations:- A minimum of 1 to 2 years of experience in restaurant management is essential. Familiarity with restaurant operations and customer service is required.- Ability to lead a team effectively while fostering a positive work environment.- Strong communication skills to interact with both guests and staff.- Proficiency in basic financial management and inventory systems.- A detail-oriented mindset to ensure high standards are always met. Candidates should possess a Bachelor's degree in Engineering or a related field and be ready for a full-time position in the office environment. Male applicants are preferred.

** Relationship Manager / Senior Relationship ManagerJob Location: ChennaiEmployment Type: Full-TimeExperience: Minimum 2 yearsIndustry Experience: Real Estate, Telecom, BFSI, Credit Cards, Fintech, Wealth Management, Call Center, or Retail## Job OverviewWe are hiring Relationship Managers / Senior Relationship Managers for a customer-facing role in the matrimony and relationship services industry.The selected candidate will be responsible for understanding customer requirements, providing personalized service, managing customer relationships, retaining customers, converting prospects, and assisting members in finding suitable partners.## Key Responsibilities* Welcome customers onboard and create member profiles.* Understand members' preferences, expectations, and requirements.* Identify the unique needs of each customer.* Search, screen, and shortlist suitable profiles.* Establish contact and initiate meetings between members.* Build and maintain strong customer relationships.* Provide a premium and personalized customer experience.* Manage an assigned customer portfolio with regular follow-ups.* Ensure customer retention and satisfaction.* Convert prospects into customers.* Achieve a target of 2 fresh sales per month.* Meet defined service and performance metrics.## Candidate Requirements* Minimum 2 years of experience in a customer-facing role.* Experience in call center, retail, real estate, telecom, BFSI, credit cards, fintech, or wealth management is preferred.* Excellent command of English.* Fluency in the relevant regional language, particularly Telugu/Tamil, as applicable to the location.* Strong communication and listening skills.* Customer-service-oriented approach.* Good persuasion and influencing skills.* High emotional intelligence and empathy.* Ability to understand and analyze customer requirements.* Good presentation and executive presence.* Professional telephone and business etiquette.* Self-driven, proactive, and willing to learn.* Ability to work under pressure and manage stress.* Strong integrity, honesty, and respect for customers.

Position: Front Office Executive / Receptionist - Wellness & HospitalityCandidate: FemaleAge: 25-35Experience: 1-3 yearsBackground: Hotel / Resort / Spa / Wellness Centre / HospitalityMust have: Good grooming + pleasant personality + English communication + guest handlingPreferred: Hotel Management / Hospitality qualification

Urgent Hiring For Air-Ticketing Interview Timing - 10am to 6pmSalary Package - 30k to 35kJob Location - CoimbatoreWork Experience - Fresher & 1 Year

As a Project Coordinator, you will play a crucial role in ensuring that projects run smoothly and efficiently. Your responsibilities will include:- Project Planning and Scheduling: You will assist in defining project timelines and milestones, ensuring that all tasks are scheduled to meet deadlines.- Communication Management: You will be the primary point of contact between team members and stakeholders, facilitating clear and effective communication to keep everyone informed.- Resource Allocation: You will help identify and allocate the necessary resources for project tasks, ensuring that team members have what they need to succeed.- Progress Monitoring: You will track the progress of projects, identifying any delays or issues and reporting them to project managers to facilitate timely solutions.- Documentation Management: You will maintain all project documentation, including meeting notes, reports, and schedules, ensuring that everything is organized and easily accessible.To succeed in this role, you should have the following skills and expectations:- Strong Organizational Skills: You need to be highly organized to manage multiple projects and deadlines effectively.- Excellent Communication Skills: Being able to communicate clearly, both verbally and in writing, is essential for coordination among team members and stakeholders.- Problem-Solving Abilities: You should be proactive in identifying potential issues and finding solutions to overcome challenges that arise during projects.- Proficiency in Project Management Software: Familiarity with tools like MS Project, Trello, or Asana will be beneficial for managing project tasks and timelines.- Team Player Attitude: You should be willing to collaborate with others and contribute positively to the team environment. This position is located in Chennai, and candidates should have 3 to 6 years of relevant experience.

We are looking for a technically strong and commercially driven Sales Engineer to identify business opportunities, engage industrial customers, and promote automation, IoT, and industrial communication solutions. The role involves technical sales, customer relationship management, solution selling, and achieving sales targets.Key Responsibilities:Generate new business opportunities through customer visits, networking, OEMs, dealers, and system integratorsUnderstand customer requirements and recommend suitable automation, IoT, and industrial solutionsConduct product presentations, demonstrations, and coordinate with technical teams for solution implementationFollow up on enquiries, quotations, payments, and maintain strong customer relationshipsPrepare proposals, maintain CRM records, and monitor sales pipeline and performance metricsAchieve sales targets while supporting project execution and customer satisfactionRequired Skills & Qualifications:Diploma/BE/B.Tech in Electronics & Communication, Electrical & Electronics, Instrumentation, Mechatronics, Automation, or related engineering disciplines1-5 years of experience in industrial automation, electrical/electronics product sales, IoT, or technical support (Freshers with strong technical aptitude may also apply)Basic knowledge of PLC, SCADA, Sensors, Modbus, Ethernet, IoT, and Industry 4.0 conceptsStrong communication, presentation, negotiation, and customer handling skillsProficiency in MS Office and CRM tools preferred

We are looking for a dynamic and result-oriented Application Product Specialist / Business Development Manager to drive business growth, promote products, and strengthen market presence in the assigned region. The ideal candidate should have strong sales, relationship management, and territory handling experience within the healthcare or medical products industry.Key Responsibilities:Identify and convert new business opportunities within the assigned territoryPromote the complete product range as per company policies and guidelinesAchieve quarterly, half-yearly, and yearly sales and profitability targetsHandle end-to-end sales operations including order closure, payment collection, and after-sales supportDevelop and implement regional sales strategies to improve market shareCollaborate with marketing teams to strengthen brand visibility and awarenessBuild and maintain strong relationships with hospitals, surgeons, biomedical teams, and procurement departmentsEnsure timely collection of receivables and account settlementsMonitor market trends, competitor activities, and new product launchesShare market insights and customer feedback with the management teamRepresent the organization professionally during customer interactions and business meetingsRequired Skills & Qualifications:Bachelor

We are looking for an experienced Banquet Manager to oversee and coordinate all aspects of our banquet operations in Salem, India. The ideal candidate will ensure smooth execution of events and maintain high standards of service.Key Responsibilities:1. Event Coordination: Plan and manage the details of all events held in the banquet hall, including dcor, seating arrangements, and timelines, ensuring that client expectations are met.2. Team Leadership: Supervise and guide the banquet staff, providing training and support to enhance service quality and team performance.3. Customer Service: Liaise with clients to understand their needs and preferences, offering customized solutions that enhance their experience during events.4. Inventory Management: Oversee the setup and breakdown of events, ensuring that all equipment and supplies are properly maintained and stocked as needed.5. Budget Management: Assist in establishing and managing budgets for events, ensuring that expenditures remain within limits while still delivering exceptional service.Required Skills and Expectations:Candidates must have a graduate degree and 2 to 8 years of experience in banquet management or a similar role. Strong leadership and communication skills are essential for effectively managing a team and interacting with clients. Attention to detail, organizational abilities, and problem-solving skills are crucial for executing successful events. Ideal candidates should be flexible, adaptable, and dedicated to providing excellent customer service in a fast-paced environment.

We are seeking a Regional Manager for our Chennai office. This role requires a proactive leader who can manage operations effectively within a specific region, ensuring that business goals are met strategically and efficiently.Key Responsibilities:- Team Leadership: Guide and mentor a team of employees in the region, fostering a collaborative environment to enhance performance and morale.- Sales Management: Develop and implement sales strategies to achieve regional targets, including monitoring sales performance and adjusting plans as necessary.- Market Analysis: Conduct thorough analysis of the regional market and competitor activities to identify opportunities and challenges, enabling informed decision-making.- Customer Relationship Management: Build and maintain strong relationships with key clients within the region to enhance customer satisfaction and drive repeat business.- Budgeting and Forecasting: Manage the regional budget, ensuring financial goals are met while monitoring expenses and resource allocation effectively.- Reporting: Regularly report on regional performance metrics to upper management, providing insights and recommendations for improvement.To succeed in this role, candidates should have a minimum of 1 to 5 years of experience in a management role, preferably in a relevant industry. Strong leadership skills, excellent communication abilities, and a proven track record in sales are essential. Candidates should be skilled in strategic planning, able to analyze market trends, and demonstrate effective problem-solving capabilities. A results-oriented mindset and the ability to work in a fast-paced environment are crucial for success.