Customer Relationship Executive Female 12th Pass Jobs in Mumbai

We are looking for a dedicated Customer Operation Executive to join our team in Mumbai. This role is ideal for individuals with up to 2 years of experience and a minimum of a 12th-grade education.**Key Responsibilities:**- **Customer Support:** Provide assistance to customers through various channels, ensuring their inquiries and concerns are addressed promptly and accurately.- **Order Processing:** Manage the entry and tracking of customer orders, ensuring that all information is correct and processed on time.- **Documentation:** Maintain accurate records of customer interactions, orders, and feedback to help improve service quality and resolve any recurring issues.- **Problem Resolution:** Identify and resolve customer issues in a professional manner, escalating to senior staff when necessary to ensure customer satisfaction.- **Team Collaboration:** Work closely with other departments like sales and logistics to coordinate efforts and improve the overall customer experience.**Required Skills and Expectations:**The ideal candidate should have strong communication skills in English and Hindi, both written and verbal. Attention to detail is crucial to ensure accuracy in data entry and customer service. A friendly and patient attitude toward customers is essential, along with the ability to work in a team environment. Basic computer skills and familiarity with office software are expected, as well as the ability to learn new software tools quickly. You should be able to manage multiple tasks efficiently while maintaining a positive and professional demeanor.

- Key Responsibilities:1. Handling customer inquiries: Addressing customer questions, concerns, and feedback over various communication channels such as phone, email, and chat.2. Resolving customer issues: Investigating and resolving customer complaints to ensure customer satisfaction and retention.3. Providing product information: Offering detailed information about products and services to assist customers in making informed purchase decisions.4. Processing orders: Managing customer orders, tracking shipments, and ensuring timely delivery.5. Building customer relationships: Establishing rapport with customers and maintaining long-term relationships to enhance customer loyalty and retention.- Required Skills and Expectations:1. Excellent communication skills: Ability to effectively communicate with customers in a professional and friendly manner.2. Problem-solving skills: Capacity to analyze customer concerns and provide appropriate solutions in a timely manner.3. Patience and empathy: Demonstrating patience and empathy towards customers to address their needs effectively.4. Multitasking abilities: Capable of handling multiple customer inquiries simultaneously without compromising quality.5. Basic computer proficiency: Familiarity with using computers, email, and customer relationship management systems for efficient customer service.

1) Provide customer support through phone and email. 2) Work with other departments to resolve customer issues in a timely manner. 3) Serve as a point of contact for customer support and complaints. 4) Proactively identify, investigate, and resolve recurring customer support issues.5) Identifying customer needs and helping customers use specific features. 6) Analyzing and reporting product malfunctions.

Its a Real Estate company with various job roles. Contact us for more information.

Hiring for 1 tele caller executive Job in Mumbai, Telecaller, Customer Relationship Executive, for Freshers, Required Educational Qualification is : Higher Secondary, Other Bachelor Degree with Good knowledge in Telecaller, Customer Relationship Executive etc. Basic knowledge of English is compulsory

Schedule: Morning shiftSupplemental pay types: Overtime payAbility to commute/relocate: Cuttack: Reliably commute or planning to relocate before starting work (Required)Education: Bachelor's (Preferred)Experience: Technical support: 1 year (Preferred) total work: 1 year (Preferred) Customer service: 1 year (Preferred)