Customer Care Executive (female)

- key responsibilities:

1. handling customer inquiries: addressing customer questions, concerns, and feedback over various communication channels such as phone, email, and chat.

2. resolving customer issues: investigating and resolving customer complaints to ensure customer satisfaction and retention.

3. providing product information: offering detailed information about products and services to assist customers in making informed purchase decisions.

4. processing orders: managing customer orders, tracking shipments, and ensuring timely delivery.

5. building customer relationships: establishing rapport with customers and maintaining long-term relationships to enhance customer loyalty and retention.

- required skills and expectations:

1. excellent communication skills: ability to effectively communicate with customers in a professional and friendly manner.

2. problem-solving skills: capacity to analyze customer concerns and provide appropriate solutions in a timely manner.

3. patience and empathy: demonstrating patience and empathy towards customers to address their needs effectively.

4. multitasking abilities: capable of handling multiple customer inquiries simultaneously without compromising quality.

5. basic computer proficiency: familiarity with using computers, email, and customer relationship management systems for efficient customer service.

• Experience

  1 - 2 Years

• No. of Openings

  1

• Education

  12th Pass

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office