Customer Communication Job Vacancies in Mumbai

Hello ConnectionsThis is HR Rekha+91 93072 78559And below are the MNC's I m hiring All are Banking Processes /technical/non voice/Email chat Job location:MumbaiMax Age - 55 , DOJ : immediately joinning Excellent communication skills in English HSC /Grad with minimum 6 months of International experience all can apply *If in case you are not interested please spread my number to one who is in need of jobThanks and Regards*HR Rekha+91 93072 78559

Summary: We are looking for a dynamic and result-oriented sales professional with 2+ years of experience in Business Development, Sales, or Client Acquisition to join our Client Acquisition & Partnerships team. The ideal candidate should possess a proven ability to generate business opportunities, build long-term client relationships, close deals, and consistently achieve sales targets. This role requires strong communication, negotiation, and consultative selling skills while representing Gyansthan's educational solutions across schools, colleges, universities, and corporate partners.Key ResponsibilitiesBusiness Development & Lead GenerationClient Acquisition & Relationship ManagementSales Planning & Target AchievementCross-functional CollaborationSkills and EligibilityBachelor's Degree in Business, Marketing, Management, or any related discipline.1-3 years of proven experience in Sales, Business Development, Client Acquisition, or Partnerships.Experience in the Education, EdTech, Training, Consulting, or Service industry will be preferred.Excellent verbal and written communication skills.Target-oriented mindset with a strong ownership attitude.Willingness to travel across Maharashtra and India for client meetings, conferences, and business development activities.

As a Bank Manager in Mumbai, you will play a vital role in managing banking operations and ensuring excellent customer service. You will be responsible for overseeing daily activities in the branch and leading a team of employees.**Key Responsibilities:**- **Oversee Branch Operations:** Manage daily operations to ensure efficiency and compliance with banking policies.- **Supervise Staff:** Lead and mentor a team of bank employees, providing guidance to enhance performance and productivity.- **Customer Service:** Address customer inquiries and complaints effectively, ensuring a high level of satisfaction and promoting a positive banking experience.- **Sales Management:** Drive sales initiatives by promoting banking products and services, setting targets for your team, and tracking achievements.- **Financial Monitoring:** Monitor financial transactions and ensure accurate record-keeping to maintain the integrity of the bank's financial reports.- **Risk Management:** Identify potential risks in operations and take necessary measures to mitigate them, ensuring compliance with regulations.**Required Skills and Expectations:**- A minimum of a 12th-grade education is necessary, with a strong understanding of banking processes.- Excellent communication skills are essential for interacting with customers and staff.- Ability to work well in a team and demonstrate leadership qualities to inspire and motivate employees.- Strong organizational skills to manage multiple tasks and respond to changing priorities effectively.- Basic financial literacy is expected, along with a willingness to learn about banking products and services. - Being detail-oriented will help maintain accuracy in financial transactions and reports.

We are seeking a seasoned Freight Manager to streamline our logistics and shipping processes. The ideal candidate will bring extensive experience and leadership skills to oversee our freight operations in Mumbai.**Key Responsibilities:**- **Manage Freight Operations:** Oversee all aspects of freight transportation, ensuring efficient and timely movement of goods from origin to destination.- **Develop Relationships with Carriers:** Build and maintain strong relationships with freight carriers to negotiate rates and secure reliable shipping services.- **Compliance and Regulations:** Ensure all freight activities comply with local and international shipping regulations, mitigating any compliance risks.- **Cost Control:** Monitor freight expenses and implement cost-saving measures without compromising service quality.- **Team Leadership:** Lead and mentor a team of logistics professionals, fostering a collaborative environment to enhance productivity.- **Performance Analysis:** Track and analyze key performance indicators (KPIs) to identify areas for improvement and optimize shipping processes.**Required Skills and Expectations:**Candidates should have 20 to 30 years of experience in freight management or a related field. Strong knowledge of logistics and supply chain management is essential. Excellent negotiation and communication skills are a must to effectively interact with carriers and stakeholders. Proficiency in logistics software and data analysis tools is also required. A proven ability to lead teams, manage stress, and make quick decisions in a fast-paced environment is expected. The candidate should possess a strong attention to detail and a commitment to delivering high-quality service.

Responsible for managing front desk operations, welcoming visitors, handling incoming calls and inquiries, maintaining visitor records, scheduling appointments, and coordinating administrative support. The candidate should possess good communication skills, basic computer knowledge, a professional attitude, and the ability to manage multiple tasks efficiently.

We are seeking a courteous, organized, and proactive Front Desk Executive to be the first point of contact for our patients at Eye Solutions - The Complete Eye Hospital. The ideal candidate will handle front office operations, appointment coordination, billing support, and ensure a smooth patient experience. This role is well-suited for individuals who enjoy interacting with people and can multitask in a healthcare environment.

Customer Support Executive Education: HSC is a must with excellent communication skills. English speaking and writing skills are a must.Location: WONDRx HQ (Vikhroli, Mumbai) - 100% Work from Office. The RoleYou are the voice and the frontline of WONDRx. We are revolutionizing how doctors and patients connect by digitizing prescriptions.

We are looking for a dedicated Team Leader in Customer Support to oversee our support team in Mumbai. This role requires effective leadership skills and a passion for helping customers. **Key Responsibilities:**- **Lead the Team**: Provide guidance and support to customer support representatives, ensuring they meet performance targets and deliver high-quality service.- **Train and Develop Staff**: Conduct training sessions for new team members and ongoing training for existing staff, helping them improve their skills and knowledge.- **Manage Customer Inquiries**: Handle complex customer issues and escalations, ensuring timely and effective resolutions to maintain customer satisfaction.- **Monitor Performance**: Track team performance metrics, such as response times and resolution rates, to identify areas for improvement and celebrate successes.- **Foster a Positive Environment**: Create a supportive and motivating atmosphere for the team, encouraging collaboration and open communication.**Required Skills and Expectations:**- **Strong Communication Skills**: You should be able to communicate clearly and effectively, both verbally and in writing, with team members and customers.- **Problem-Solving Ability**: An ability to think critically and find solutions to customer issues quickly and effectively is essential.- **Leadership Experience**: Previous experience in a leadership role within customer support is a plus, even if its informal leadership.- **Customer-Centric Attitude**: A genuine passion for providing excellent customer service and a desire to exceed customer expectations are crucial.- **Team Player**: You should work well with others, support your colleagues, and contribute to the team's overall success.

We are seeking a dedicated Customer Care Executive in Mumbai. This full-time position is suitable for freshers who have completed their 12th grade education. Ideal candidates are male and will work from our office to assist our customers effectively.Key Responsibilities:1. **Responding to Customer Inquiries:** You will handle customer queries via phone, email, or chat, ensuring prompt and accurate responses to all questions concerning our products and services.2. **Resolving Issues:** Your role will involve identifying customer problems and providing effective solutions, ensuring customer satisfaction and loyalty.3. **Maintaining Records:** You will document customer interactions and transactions in our database, allowing for better follow-up and service continuity.4. **Providing Feedback:** You will gather customer feedback and share it with your team to help improve service quality and customer experience.Required Skills and Expectations:Candidates must possess strong communication skills, both verbal and written, to convey information clearly. A friendly and patient attitude is essential in dealing with customers. Basic computer skills, including familiarity with office software, are necessary to manage inquiries efficiently. Furthermore, an ability to work cooperatively in a team environment and under pressure is critical to meet customer needs. Candidates should be punctual, responsible, and eager to learn and grow within the role.

Handle customer queries via phone, email, chat, or social mediaResolve customer complaints efficiently and professionallyProvide accurate information about products, services, and policiesMaintain records of customer interactions and transactionsEscalate unresolved issues to the concerned departmentFollow up with customers to ensure issue resolutionMeet response time and customer satisfaction targetsCoordinate with internal teams for smooth customer support operationsMaintain professionalism and empathy during customer interactions

Pay: 16,000.00 - 32,000.00 per monthJob description:Shift Structure and Timings:Morning: 10:30AM - 7:30PMAfternoon: 12:30PM - 9:30PMSalary Structure : Fixed + IncentivesWe are seeking proactive and customer-oriented Frontline Sales Executives with around 1 year of retail or sales experience. The role involves driving in-store sales, delivering excellent customer service, and contributing to store performance through effective product demonstration and customer engagement.Key Responsibilities:Engage walk-in customers and understand their needs through effective questioningRecommend and sell appropriate consumer electronics and appliancesDeliver compelling product demonstrations to enhance customer experienceAchieve individual sales targets and contribute to store revenue goalsUpsell and cross-sell accessories, add-ons, and protection plansMaintain visual merchandising standards and ensure product availabilityHandle basic customer queries, objections, and after-sales coordinationStay updated on product features, pricing, and ongoing promotionsSupport billing and store operations as requiredKey Requirements:Minimum 1 year of experience in retail sales / frontline sales / customer-facing rolesGraduate or Diploma holder (preferred)Strong communication and interpersonal skillsBasic understanding of sales techniques and customer engagementInterest in consumer electronics and retail environmentWillingness to work in shifts, weekends, and holidaysKey Skills:Customer Handling & EngagementSales Closing SkillsUpselling & Cross-SellingProduct KnowledgeCommunication & Interpersonal SkillsProblem Solving

We are looking for a CRM Executive to join our team in Andheri East. This is a full-time position suitable for fresh graduates or those with up to one year of experience.**Key Responsibilities:**- **Manage Customer Relationships:** Maintain and nurture relationships with clients to enhance customer satisfaction and loyalty.- **Data Entry and Management:** Accurately enter and update customer information in the CRM system to ensure data integrity and accessibility.- **Support Sales and Marketing Teams:** Collaborate with these teams by providing them with customer insights and data that can help improve their strategies and outreach.- **Respond to Customer Inquiries:** Address customer questions and concerns promptly and effectively, providing excellent service to maintain a positive company image.- **Monitor Customer Feedback:** Collect and analyze customer feedback to identify areas for improvement in service and product offerings.**Required Skills and Expectations:**Candidates should have a B.Sc degree and possess strong communication skills to effectively interact with customers and team members. Basic knowledge of CRM software would be an advantage. Attention to detail is crucial, as this role involves managing significant amounts of customer data. Adaptability and a willingness to learn are also important, as the candidate will be working in a dynamic environment. A proactive attitude towards problem-solving and a desire to contribute to team goals will be highly valued.

As a Customer Support Executive, you will play a crucial role in helping our customers with their inquiries and issues. This position is a great opportunity for freshers looking to start their career in customer service from the comfort of their home.**Key Responsibilities:**- **Handle Customer Queries:** Respond to customer questions via phone, email, or chat, ensuring they receive clear and helpful information.- **Provide Solutions:** Identify customer issues and provide effective solutions quickly, helping to resolve problems on the first contact whenever possible.- **Maintain Customer Records:** Update and manage customer information in our database to ensure accurate and timely handling of inquiries.- **Follow-Up:** Reach out to customers to check if their issues have been resolved and to provide further assistance if needed.- **Collaborate with Teams:** Work closely with other departments, such as technical support or sales, to ensure that customer needs are met efficiently.**Required Skills and Expectations:**- Strong communication skills are essential, both verbal and written, to clearly convey information and assist customers effectively.- Basic computer skills, including familiarity with using email, chat systems, and databases, to manage customer interactions.- A positive attitude and patience when dealing with customer issues, as well as the ability to manage stressful situations calmly.- A willingness to learn and adapt to new technologies and processes as needed.- Must be a male candidate and ready to work full-time from a remote location.

We are currently hiring for the position of Receptionist at our corporate office in Cuffe Parade. This is a five-day-a-week role (Monday to Friday) with a salary of up to Rs. 25,000/-.Key responsibilities include:1. Front Office & Visitor Management- Greeting visitors professionally and maintaining an accurate visitor logbook.- Ensuring the reception area, lobby, and washrooms remain clean and organized.2. Communication & Switchboard Operations- Professional call routing and handling general inquiries for departments like Finance and HR.- Accurately recording and conveying messages for employees.3. Administrative & Clerical Support- Managing courier services, mail distribution, and document filing (physical and digital).- Coordinating meeting room bookings and necessary refreshments.4. Facility & Inventory Coordination- Monitoring stationery and pantry supplies and preparing lists for procurement.- Liaising with vendors for office maintenance, including electricity, HVAC, and internet.If you are interested or would like to recommend a candidate, please let us know.

JOB VACANCY FOR CUSTOMER SERVICE EXECUTIVE (MALE / FEMALE) AT THANE LOCATIONJob Description -We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.Roles and Responsibilities - Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the team.Conducting quality assurance surveys with customers and providing feedback to the staff.Possessing excellent product knowledge to enhance customer support.Maintaining a pleasant working environment for your team.Requirements - A bachelors degree in administration or a related field.A minimum of 3 years experience.Excellent interpersonal and written and oral communication skills.Ability to lead a team.Knowledge of CRM systems.Computer skills.Knowledge of mediation and conflict resolution techniques is preferable.