Customer Communication Job Vacancies in Mumbai

We are seeking a dedicated Customer Service Executive to join our team in Mumbai. The ideal candidate will have a strong passion for helping customers and providing excellent service. Key Responsibilities: - Responding to Customer Inquiries: Address customer questions, concerns, and requests promptly and accurately to enhance their overall experience. - Maintaining Records: Keep thorough and organized records of customer interactions and transactions to support future communications and follow-ups. - Providing Product Information: Offer detailed information about products and services, assisting customers in making informed choices to meet their needs. - Resolving Issues: Investigate and resolve customer complaints efficiently, ensuring a satisfactory outcome to build customer loyalty. - Collaborating with Team Members: Work together with other departments to address customer needs and improve service delivery.Required Skills and Expectations: Candidates must have at least 2 years of experience in customer service or a related field, paired with a graduate degree. Strong verbal and written communication skills are essential, alongside a friendly and approachable demeanor. Attention to detail and problem-solving abilities are crucial to effectively assist customers. The ability to work collaboratively within a team while maintaining a positive attitude is also important. This full-time position requires a commitment to providing exemplary service in an office environment.

Calling & Student Support ExecutiveCompany: Dipti Vartak AcademyLocation: Andheri East, Mumbai - Work from officeEmployment Type: Full-timeWorking Schedule: 9 working hours beginning at 10:00 AM, six days per week, with one flexible weekly offExperience: 0-2 years preferred; strong fresh graduates may also be consideredCompensation: 25,000-30,000 per month CTCJoining Preference: ImmediateReporting To: Team Lead / Operational OwnerLanguage Requirement: Strong spoken Hindi and functional spoken English; Marathi will be an advantageCandidates living within approximately 15-20 km of the office, or those who can commute reliably to Andheri East, will be preferred.About Dipti Vartak AcademyDipti Vartak Academy is a fast-growing online education and community platform that helps home bakers develop their skills and build successful baking businesses.We conduct daily webinars, bootcamps, recorded courses, live student support sessions, challenges, community activities, events and multiple membership programs.Our work environment is fast-moving and execution-driven. We interact with a large number of students and leads across different stages of their journey, making clear communication, disciplined follow-up and a strong student experience extremely important.About the RoleWe are looking for a confident, dependable and empathetic Calling & Student Support Executive to manage frontline communication with DVA students and leads.This is primarily a student calling, onboarding, support and follow-up role. The person will be responsible for proactively contacting students, helping them understand their next steps, resolving routine queries, maintaining accurate records and ensuring that pending matters are followed through until closure.The role will also involve follow-up with interested or warm leads from time to time. However, this is not primarily a telesales or sales-closing position at the beginning.A candidate who demonstrates strong communication, persuasion, objection-handling and conversion ability may gradually take on greater sales responsibilities and potentially move into a dedicated sales role over time.Key ResponsibilitiesStudent Calling and Follow-upMake outbound calls to students and leads for assigned activities and campaigns.Call students for webinar, bootcamp, live-session, challenge and event reminders.Confirm attendance and participation wherever required.Follow up with students who have registered but have not completed an important next step.Conduct callbacks and repeat follow-ups where required.Contact inactive or disengaged students for specific reactivation activities.Follow up for feedback, confirmations and other program-related requirements.Understand the purpose of each calling activity instead of treating the job as merely completing a calling list.Student Onboarding and SupportAssist students during onboarding into DVA programs, communities and platforms.Help students understand where to access their program, sessions, groups and resources.Handle routine queries related to schedules, joining links, registrations, program access, challenges and other operational matters.Check whether students have joined the correct WhatsApp groups or communities.Guide students clearly regarding the next action they need to take.Gradually build sufficient knowledge of DVA programs and processes to resolve routine queries independently.Route concerns to the appropriate team member wherever specialist intervention is required.Lead Follow-up and Sales SupportFollow up with interested, warm or hot leads when assigned.Understand the lead's requirement and current level of interest.Answer basic factual questions regarding relevant DVA programs based on approved information.Follow up with prospects who have shown interest but have not completed enrolment.Help prospects complete the required next step where appropriate.Identify high-intent prospects and coordinate with the relevant team member for further sales conversations.Support enrollment-related follow-ups without turning every student interaction into a sales pitch.Sales will not be the primary responsibility initially, but the candidate's ability to influence, persuade and convert will be observed as a potential future growth path.Tracking and CRMMaintain accurate call records, conversation notes and follow-up statuses.Update student and lead information in Google Sheets, CRM systems and internal trackers.Record callbacks, pending actions and commitments accurately.Update outcomes after each meaningful interaction.Ensure that information remains current and usable by other team members.Maintain clear records of unresolved matters and final closure.Identify incomplete or inconsistent information and get it corrected.Follow-up and ClosureTrack every assigned follow-up until it is genuinely completed or appropriately closed.Ensure callbacks happen when promised.Follow up again if the student or lead has not completed the required action.Maintain clear visibility of open and pending matters.Coordinate internally where another team member's intervention is required.Verify whether the required action has actually happened rather than assuming completion.Avoid allowing cases to remain unattended merely because the first call or message has been made.The expected approach is:Understand Contact Communicate Record Take the next action Follow up Escalate where required CloseWhatsApp and Student CommunicationCommunicate with students and leads through WhatsApp wherever required.Send approved links, reminders, instructions and resources.Follow up on WhatsApp after calls when appropriate.Communicate respectfully, patiently and professionally.Adapt communication to the student's situation rather than sounding mechanically scripted.Ensure important information from conversations is captured in the relevant system or tracker.Avoid making commitments or promises outside the person's authority.Problem-Solving and EscalationUnderstand routine student issues before escalating them.Attempt approved basic troubleshooting or process resolution wherever applicable.Distinguish between matters that can be handled independently and those requiring intervention.Escalate payment, refund, technical, sensitive or exceptional issues to the appropriate person.Provide complete context while escalating instead of merely forwarding a screenshot or message.Mention the issue, actions already taken, current status and what support is required.Follow up internally where necessary until the student receives closure.Avoid making unauthorised decisions regarding refunds, discounts, special payment terms or other commercial exceptions.Systems and Digital ToolsWork comfortably with WhatsApp and WhatsApp Business.Use Google Sheets, Google Docs and Google Forms for routine tracking and coordination.Work with CRM and telecalling systems used by the organisation.Update student and lead information accurately across systems.Use learning/community platforms and internal dashboards as required.Learn tools such as GHL or similar CRM platforms after training.Use ChatGPT, Claude or other AI tools for approved routine drafting, summarisation and support activities where required.Learn and adapt to new tools introduced by the organisation.The candidate is not expected to know DVA's complete technology stack before joining, but should be comfortable learning unfamiliar systems quickly.Candidate ProfileWe would prefer someone with 0-2 years of relevant experience in areas such as:Student supportCustomer supportTelecallingEdTech or online educationCoaching or training businessesCustomer successInside salesService operationsFrontline customer communicationStrong fresh graduates may also be considered if they demonstrate unusually good communication, confidence, maturity, discipline and willingness to follow up consistently.Prior experience in the baking industry is not required.Prior sales exposure will be an advantage but is not compulsory.Essential SkillsThe candidate must demonstrate:Strong spoken HindiFunctional spoken and written EnglishClear and respectful verbal communicationConfidence speaking to people over the phoneStrong listening abilityPatience and empathy while dealing with studentsComfort making repeated outbound callsBasic working knowledge of Google SheetsBasic computer and smartphone proficiencyAbility to maintain accurate notes and recordsAbility to follow scripts and SOPs without sounding roboticBasic logical problem-solvingAbility to learn unfamiliar software without constant guidanceDiscipline in tracking callbacks and pending actionsA strong follow-through and closure mindsetTool ExposurePrevious hands-on exposure to any of the following will be an advantage:WhatsApp / WhatsApp BusinessCRM systemsTelecalling or dialler platformsGoogle SheetsGoogle FormsGHL or similar CRM platformsTagMango or another LMSChatGPT or ClaudeStudent-management or customer-support toolsPrior experience with every platform is not compulsory. However, the candidate must be capable of learning DVA's systems quickly and using them independently after appropriate training.Behavioural RequirementsWe are looking for someone who is:Patient and empatheticConfident while speaking with peopleA good listenerDependable and consistentComfortable making repeated calls and follow-upsPersistent without becoming rude or irritatingPleasant but sufficiently assertiveOrganised and detail-orientedDisciplined about recording informationComfortable working with targets and timelinesProactive rather than instruction-dependentCapable of taking conversations through to closureReceptive to feedbackRespectful while communicating with studentsAble to stay calm while handling an irritated or confused studentAble to recognise when an issue should be escalatedInterested in gradually taking on larger responsibilitiesDVA Code of HonorMission FirstTeam SecondMyself ThirdThis means protecting the student experience, supporting the team and taking responsibility for organisational outcomes.Growth OpportunityThis role can grow in two directions based on demonstrated capability and organisational requirements.A candidate who becomes strong at student communication, support and ownership can gradually take on broader Student Success / Customer Success responsibilities.A candidate who demonstrates strong persuasion, objection handling, commercial understanding and conversion ability may progressively take on Inside Sales / Sales responsibilities and potentially graduate into a dedicated sales role.Growth will depend on actual performance and capability-not merely length of service.Selection ProcessThe selection process will generally involve one or two face-to-face interview rounds at the Andheri East office.Candidates may also be given a short mock-call exercise to assess communication, listening ability, student handling, follow-up approach and judgement on when to escalate.

We are looking for a motivated and dynamic male Field Sales Executive with 1 to 2 years of experience to join our team in Mumbai. This full-time role requires a proactive approach to sales and a passion for building relationships with clients.Key Responsibilities:- Client Engagement: Identify and approach potential customers, presenting our products effectively to persuade them to make a purchase. Your ability to connect and communicate with clients is crucial for success.- Sales Strategy: Develop and implement strategies to reach and exceed sales targets. You will analyze market trends and feedback to refine your approach and enhance performance continually.- Relationship Management: Build and maintain strong relationships with existing clients while actively seeking new opportunities. Excellent interpersonal skills are essential to nurture these connections.- Reporting: Maintain accurate records of sales activities, client interactions, and market feedback. This information is valuable for understanding performance and making informed decisions.Required Skills and Expectations:Candidates should have a minimum of a 12th-grade education and demonstrate a drive to succeed in a sales environment. Strong communication and negotiation skills are imperative, along with a keen understanding of customer needs. A proactive attitude and the ability to work independently are crucial for thriving in this role. Regular travel within assigned territories is expected, so a willingness to be on the field is necessary.

Job ResponsibilitiesMake outbound calls to B2B / corporate clients and introduce meal voucher and employee benefit solutions.Understand the client's business requirements and employee benefit needs.Explain the features, benefits and value proposition of meal vouchers and benefit solutions.Effectively pitch the product and generate interest among prospective corporate clients.Fix appointments / meetings with interested clients.Follow up with prospects regularly Update call details, client responses, follow-ups and appointment status in the CRM / system.Achieve daily and monthly calling, lead generation and appointment-fixing targets.Maintain professional communication and build a positive relationship with prospective clients.Coordinate with the sales team for scheduled meetings and ensure proper handover of qualified leads.

NavGlide is hiring a Field Sales Executive in Mumbai. The candidate will visit bike showrooms, automobile dealers and accessory shops to promote GPS vehicle tracking products, generate leads, develop dealer partnerships and achieve sales targets. Freshers can apply. Good communication skills in Hindi and Marathi, confidence, and willingness to travel within Mumbai are preferred. Salary 25000-35000per month plus performance-based incentives. Apply via WhatsApp at 9930444421.

We are looking for a BPO Customer Support Executive to join our team in Malad West, Mumbai. This full-time position is suited for recent graduates eager to start their careers in customer service.In this role, you will primarily handle telecalling tasks, assisting customers with inquiries, resolving issues, and providing information about services. You will work on a rotation shift basis, including night shifts, so flexibility is essential. This position requires you to maintain clear communication with customers and ensure their satisfaction with our services.Key responsibilities include:- Assisting customers through telephone support: You will be the primary point of contact for incoming customer inquiries, ensuring effective communication.- Problem resolution: You will identify and resolve customer issues promptly, ensuring a high level of customer satisfaction.- Documentation: Keeping accurate records of customer interactions and transactions will be essential.Required skills and expectations include:- Strong communication skills: You must have excellent verbal communication abilities to effectively interact with customers.- Problem-solving skills: You should be able to think critically and resolve customer issues efficiently.- Flexibility to work night shifts: Being adaptable is key as you may be required to work during various shifts.This position is office-based in Malad West, Mumbai. As a fresh graduate, this opportunity will provide you with valuable experience in the BPO industry, specifically in a role focused on telecalling and customer service.

Ability to manage multiple clients and priorities. Strong client relationship and interpersonal skills. Good project and task management abilities. Strong follow-up and coordination skills. Ability to work under pressure and meet deadlines. Ability to manage multiple clients and priorities. Problem-solving and decision-making abilities. Professional and customer-centric approach. Good understanding of MS Office / Google Workspace and CRM or project-management tools. Excellent verbal and written communication skills.

We are seeking a dedicated and organized female Floor Manager to oversee daily operations in our Malad West office. This full-time position is ideal for candidates with 0 to 2 years of experience and a diploma qualification. nnKey Responsibilities:nn1. Supervision of Staff: Coordinate and manage team activities, ensuring each member understands their tasks and responsibilities to achieve smooth operations.nn2. Customer Service Management: Handle customer inquiries and feedback effectively, ensuring a high level of satisfaction by addressing issues promptly and professionally.nn3. Inventory Oversight: Monitor stock levels, conduct regular inventory checks, and coordinate with suppliers to ensure timely replenishment of supplies.nn4. Training and Development: Assist in training new staff members, providing guidance on company policies and procedures to enhance their performance.nn5. Reporting and Analysis: Prepare daily reports on operations and submit them to senior management, identifying any challenges and suggesting improvements.nnRequired skills and expectations include a diploma in a relevant field, strong communication skills, and excellent organizational abilities. The ideal candidate should be able to work in a fast-paced environment, demonstrate leadership qualities, and possess problem-solving skills. Attention to detail and a commitment to delivering quality service are also essential for success in this role.

Customer Interaction: Handle inbound/outbound calls, emails, or chat messages from customers in a professional manner.Problem Solving: Listen to customer issues, diagnose problems, and provide accurate, timely solutions.Record Keeping: Update customer interaction details and records accurately in the company database/CRM system.Target Achievement: Meet daily and monthly performance targets, including average handling time and customer satisfaction scores. Adherence: Follow company policies, scripts, and quality guidelines while maintaining data privacy.Requirements & Qualifications Education: High School Diploma / 10+2 / Graduate in any stream.Experience: Freshers are welcome. 0 to 1 year of experience in a BPO or customer service role is a plus.Skills:Good spoken and written communication skills.Active listening and patience when dealing with customers.Basic computer literacy and typing skills.Flexibility: Willingness to work in rotational shifts or specified shift timings.

We are looking for an energetic and reliable Delivery Executive to join our team in Mumbai. In this role, you will travel all across Mumbai. You will manage the collection and delivery of packages and documents across the city using Mumbai's local trains, metro lines, and BEST buses. We fully cover your travel expenses and provide daily lunch allowances.Key Responsibilities Commute & Deliver: Travel across Mumbai via local trains (Central, Western, and Harbour lines), Metro, and BEST buses to pick up and deliver lightweight parcels or documents.Route Planning: Plan the fastest travel routes utilizing Mumbai's public transit network to ensure on-time service.Package Safety: Handle items carefully during transit, especially during peak commute hours, to prevent any damage.Proof of Delivery: Obtain customer signatures or digital proof of delivery using a smartphone application.Payment Handling: Securely collect cash-on-delivery (COD) or verify digital payments when required.Benefits & CompensationTravel Allowance: 100% reimbursement for all public transport expenses (Train passes, Metro cards, and Bus fares).Daily Lunch provided: Free daily lunch or a standard lunch allowance is included.Mobile Allowance: Monthly reimbursement for mobile data and call expenses.Requirements & QualificationsEducation: Minimum 10th or 12th standard pass.Transit Familiarity: Excellent knowledge of Mumbai's local train routes, switching stations (e.g., Dadar, Kurla), and major metro lines.Tech Savvy: Must own a working Android smartphone and be comfortable using maps and delivery apps.Physical Fitness: Ability to walk short distances from transit stations to final delivery locations.Communication: Ability to read basic English addresses and speak politely with customers in Hindi or Marathi.

This candidate is responsible for all field activities like picking up and dropping the documents from customers from different parts of Mumbai, have to deal with Original documents as well as Money and deposit in the bank

We are looking for a dedicated Sales Counselor to join our team in Mumbai. In this role, you will assist customers in understanding our products and services, ensuring they make informed decisions. Your goal will be to foster long-term relationships with clients while meeting sales objectives. Key Responsibilities:- Client Interaction: Communicate with potential customers to provide information about our offerings and understand their needs. This will help build trust and facilitate sales.- Sales Guidance: Educate customers on product features and benefits. By clearly explaining how our products can meet their needs, you will enhance customer satisfaction and drive sales.- Lead Management: Follow up with leads and convert inquiries into sales. This involves staying organized and proactive to ensure no opportunity is missed.- Performance Tracking: Maintain records of sales activities and client interactions. This will assist in identifying trends and improve your sales strategy.- Collaboration: Work closely with the sales team to share insights and best practices for enhancing overall team performance.Required Skills and Expectations:You should have 1 to 7 years of experience in sales or customer service. Excellent communication skills are essential, as you will be the first point of contact for many customers. A strong ability to listen to customer needs and provide tailored solutions is crucial. You should also be comfortable working in an office environment and be a team player who can collaborate effectively to achieve sales targets. A positive attitude and resilience in facing challenges will be important for your success in this role.

We are seeking a dedicated and motivated Field Sales Executive based in Mumbai. This role is ideal for individuals with 0 to 5 years of experience who are eager to develop their sales skills and grow within a dynamic environment. As a Field Sales Executive, your key responsibilities will include identifying potential customers and generating new sales leads. You will actively engage with clients to understand their needs and promote our products or services. Building and maintaining strong relationships with existing customers is also essential, as your efforts will help ensure their satisfaction and encourage repeat business. You will be responsible for conducting market research to stay updated on industry trends and competitors, helping you tailor your sales approach effectively.To excel in this position, candidates should have strong communication and interpersonal skills to interact confidently with clients. A results-driven attitude is crucial, along with the ability to work independently and as part of a team. Basic knowledge of sales techniques and customer service principles is preferable. A diploma is required for this position, and a proactive and enthusiastic approach to problem-solving will greatly benefit your efforts in the field. Candidates must be male and comfortable working from our Mumbai office. If you're ready to kickstart your career in sales, we invite you to apply.

We are seeking a seasoned Freight Manager to streamline our logistics and shipping processes. The ideal candidate will bring extensive experience and leadership skills to oversee our freight operations in Mumbai.Key Responsibilities:- Manage Freight Operations: Oversee all aspects of freight transportation, ensuring efficient and timely movement of goods from origin to destination.- Develop Relationships with Carriers: Build and maintain strong relationships with freight carriers to negotiate rates and secure reliable shipping services.- Compliance and Regulations: Ensure all freight activities comply with local and international shipping regulations, mitigating any compliance risks.- Cost Control: Monitor freight expenses and implement cost-saving measures without compromising service quality.- Team Leadership: Lead and mentor a team of logistics professionals, fostering a collaborative environment to enhance productivity.- Performance Analysis: Track and analyze key performance indicators (KPIs) to identify areas for improvement and optimize shipping processes.Required Skills and Expectations:Candidates should have 20 to 30 years of experience in freight management or a related field. Strong knowledge of logistics and supply chain management is essential. Excellent negotiation and communication skills are a must to effectively interact with carriers and stakeholders. Proficiency in logistics software and data analysis tools is also required. A proven ability to lead teams, manage stress, and make quick decisions in a fast-paced environment is expected. The candidate should possess a strong attention to detail and a commitment to delivering high-quality service.