Customer Management Job Vacancies in West Bengal

As an Airport Guest Relationship Executive, you will play a crucial role in ensuring a positive experience for travelers at the airport. Your responsibilities will include:- Guest Assistance: Greet and assist passengers upon arrival, helping them navigate through the airport efficiently and answering any questions they may have.- Information Provision: Provide accurate information about flight schedules, boarding gates, and airport services. Your knowledge will help guests feel more comfortable and informed.- Issue Resolution: Address and resolve any guest complaints or concerns promptly, ensuring a seamless travel experience and maintaining high levels of customer satisfaction.- Coordination with Airlines: Collaborate with airline staff to facilitate any special requests or services needed by passengers, such as wheelchair assistance or priority boarding.- Feedback Collection: Gather guest feedback about their experience and report it to management. This helps improve services and address any areas needing attention.For this role, you should possess strong communication skills to interact effectively with guests and team members. A friendly and approachable demeanor will be essential to create a welcoming atmosphere. You should also be able to handle stressful situations calmly and have a customer-oriented mindset. Basic computer skills are necessary for managing guest information and reporting issues. Being a team player is important as you will work closely with other departments to enhance the travel experience at the airport. A high school education (12th pass) is required, with 0 to 2 years of experience preferred.

As a Branch Relationships Executive, you will play a key role in building and maintaining relationships with our clients and partners. This position requires strong communication skills and a positive attitude as you represent the branch. Key Responsibilities:- Client Interaction: Engage with clients to understand their needs and provide appropriate solutions, ensuring a high level of customer satisfaction.- Relationship Management: Build and nurture long-term relationships with clients, acting as their primary point of contact at the branch.- Problem Solving: Address and resolve any issues that clients may encounter, ensuring prompt and effective solutions to enhance their experience with our services.- Reporting: Maintain accurate records of client interactions and feedback, allowing the branch to track performance and identify areas for improvement.- Collaboration: Work closely with other team members and departments to ensure a seamless experience for clients and to achieve branch goals collectively.Required Skills and Expectations:- Excellent communication skills, both verbal and written, are essential for effectively engaging with clients and team members.- A proactive and positive attitude towards problem-solving, with a willingness to learn and adapt in a fast-paced environment.- Strong organizational skills to manage multiple client accounts and tasks efficiently.- Basic proficiency in computer applications and a willingness to learn new technologies.- A high school diploma (12th pass) is required; freshers are welcome to apply, as training will be provided.

URGENT HIRING: SALES MANAGER (KOLKATA)Shriram Life Insurance is urgently seeking a dynamic and results-oriented professional to join our team as a Sales Manager for our Kolkata location.Key Responsibilities:* Lead and manage a team of sales professionals.* Achieve and exceed sales targets for life insurance products.* Develop and implement strategic sales plans.* Provide training and mentorship to the sales team.* Build and maintain strong relationships with clients and partners.Requirements:* Proven experience in sales management, preferably in the life insurance industry.* Strong leadership and team management skills.* Excellent communication and interpersonal abilities.* Result-oriented mindset with a track record of achieving targets.* Bachelor's degree is preferred.Contact Information:For any inquiries, please contact us at 9477223934.

We are seeking an organized and motivated Sales Coordinator to support our sales team in Kolkata, India. The ideal candidate will have at least 5 years of experience and a strong educational background, preferably a graduate degree.Key Responsibilities:1. Sales Support: Assist the sales team by preparing necessary sales documents, proposals, and presentations to help them close deals efficiently.2. Customer Communication: Act as a point of contact for customers, addressing their inquiries and providing timely updates on orders and services.3. Data Management: Maintain accurate records of sales activities, leads, and customer information using our CRM system to ensure smooth operations.4. Reporting: Generate regular sales reports and analyze data to identify trends, support sales strategy, and help in forecasting.5. Coordination: Collaborate with other departments such as marketing, logistics, and finance to ensure a seamless sales process and customer satisfaction.Required Skills and Expectations:Candidates must have strong communication skills to effectively interact with clients and team members. Proficiency in Microsoft Office Suite and experience with CRM software is essential. The ideal Sales Coordinator should be detail-oriented, capable of multitasking, and able to work in a fast-paced environment. A proactive attitude and problem-solving skills are important for managing challenges that arise during the sales process. Team collaboration and a customer-focused mindset are vital for success in this role.

We need Relationship Managers for a leading Bank. Candidate must have background of handling small commercial vehicle loans for minimum 2 years. Freshers & others backgrounds please don't apply for this job. Immediate Joiners are highly preferred. drop your updated CV urgently.

The Relationship Manager is responsible for building and maintaining strong relationships with clients to ensure their satisfaction and success.Key Responsibilities:- Client Relationship Management: Develop and nurture relationships with clients by understanding their needs and providing tailored solutions. This helps in retaining customers and enhancing long-term loyalty.- Communication: Act as the main point of contact for clients and communicate effectively about products and services. Clear communication aids in addressing client queries and building trust.- Problem Resolution: Address and resolve any client concerns or issues in a timely manner. Quick problem-solving enhances client satisfaction and strengthens their trust in the company.- Sales Support: Assist in identifying opportunities for upselling and cross-selling products to clients. This not only boosts sales but also ensures clients are aware of all available services that may benefit them.- Feedback Collection: Gather feedback from clients regarding their experiences and expectations. The information gathered can be used to improve services and meet client needs better.- Reporting: Maintain accurate records of client interactions and prepare regular reports for management review. This ensures that management is informed about client satisfaction and any ongoing issues.To be successful in this role, candidates should possess excellent communication and interpersonal skills, demonstrating the ability to connect with diverse clients. A problem-solving mindset is crucial, along with a strong focus on customer service. Candidates should be proactive, organized, and able to work independently as well as part of a team. Relevant experience in client-facing roles is preferred.

We are looking for a Receptionist Cum Executive Assistant who will play a vital role in our team in Kolkata. This position is ideal for individuals with 0 to 1 year of experience and requires at least a 10th-grade education. Your primary responsibilities will include:- Greeting Visitors: Welcome guests and clients warmly, ensuring a positive first impression of the organization.- Managing Phone Calls: Answer and direct phone calls, providing information to clients and colleagues in a clear and friendly manner.- Scheduling Appointments: Maintain the calendar for the executives, scheduling meetings and ensuring all parties are informed.- Administrative Support: Assist with various administrative tasks, such as filing documents and preparing reports, to keep operations running smoothly.- Office Supplies Management: Monitor the inventory of office supplies and order new items as needed to ensure the office remains well-stocked.The ideal candidate should possess excellent communication and interpersonal skills, with a friendly and approachable demeanor. Strong organizational skills are required to manage multiple tasks efficiently. Proficient computer skills, including familiarity with basic software programs, are essential. You should be detail-oriented, ensuring accuracy in all tasks, and demonstrate a willingness to learn and adapt in a fast-paced environment. A professional attitude, punctuality, and a strong sense of responsibility are vital for success in this role.

We are looking for a Back Office Officer to support our operations at our office in Sector 2, Salt Lake City, Kolkata. The ideal candidate is organized, detail-oriented, and eager to learn. No experience is necessary, making this a great opportunity for recent school graduates.Key Responsibilities:1. Data Entry: Accurately input and maintain important company information in databases to ensure all records are correct and up-to-date.2. Documentation: Organize and file physical and digital documents, making sure that all paperwork is easy to access and stored properly.3. Support Team Operations: Collaborate with different departments by providing administrative support, which includes preparing reports and handling inquiries.4. Communication: Assist in responding to phone calls and emails professionally, helping to direct inquiries to the appropriate team members.Required Skills and Expectations:Candidates should have a minimum of a 12th-grade education and possess basic computer skills, including proficiency in word processing and spreadsheet applications. Good communication skills are essential, as the role involves interacting with team members and clients. Attention to detail and strong organizational skills will help ensure efficient operations. A positive attitude and a willingness to learn will make candidates stand out in this entry-level position.

We are seeking a Cafeteria Manager to oversee daily operations in our cafeteria in Jadavpur, Kolkata. This role is suitable for those with 0 to 5 years of experience and requires at least a 10th-grade education. Key Responsibilities: Urgent Requirement..Cafeteria Sales/Service Person.Duty Timing 9 HoursWeekly 1 Day OffBenefits : ESI,PF,OT,BONUS1. Daily Operations Management: You will ensure the cafeteria runs smoothly, including managing food preparation, service, and cleanliness. 2. Staff Supervision: You will lead a team of cafeteria staff, assigning tasks and helping to train new employees to maintain high service standards.3. Menu Planning: You will develop a diverse and appealing menu that meets the needs of our customers and adheres to food safety regulations.4. Inventory Management: You will monitor food and supply inventories, placing orders as necessary, and managing budget constraints effectively.5. Customer Service: You will engage with customers, respond to their feedback, and strive to create a welcoming environment.Required Skills and Expectations:The ideal candidate should have strong organizational skills and the ability to manage multiple tasks efficiently. Good communication skills are essential for interacting with staff and customers. You should be comfortable working in a fast-paced environment and must be knowledgeable about food safety practices. Attention to detail and a passion for food service will help ensure that the cafeteria meets the highest standards of quality and service.

As a Floor Manager, you will play a critical role in overseeing daily operations and ensuring a smooth workflow on the floor. This position requires a proactive and organized individual who can manage both staff and customer interactions effectively.Key Responsibilities:- Staff Management: Supervise and guide team members to maintain high performance and morale. This includes training new staff and offering ongoing support to enhance productivity.- Operational Oversight: Monitor daily operations to ensure efficiency and compliance with established procedures. Address any issues that arise to keep everything running smoothly.- Customer Interaction: Engage with customers to provide exceptional service and resolve any complaints or inquiries. This will help create a positive customer experience and encourage repeat business.- Inventory Control: Manage inventory levels by performing regular checks and coordinating with suppliers to ensure adequate stock. This is crucial to meet customer demands without delays.- Reporting: Prepare and present reports on floor operations, staff performance, and sales figures to upper management. This data is essential for making informed decisions.Required Skills and Expectations:Candidates should have 3 to 8 years of experience in a management role, ideally within a retail or hospitality environment. A degree in B.C.A, B.B.A, or B.Com is preferred. Strong leadership and communication skills are essential for motivating staff and interacting with customers effectively. The ability to solve problems quickly and maintain organization in a busy environment is crucial. You should be adaptable and willing to work directly from the office to manage daily operations efficiently.

We are looking for a dedicated Store Manager to oversee daily operations at our retail location in Shibpur, Howrah. This role is ideal for individuals with 0 to 5 years of experience and requires at least a 12th-grade education. As a Store Manager, you will ensure smooth operations, enhance customer satisfaction, and drive sales growth. Key Responsibilities:1. Manage Daily Operations: Oversee all store activities, including opening and closing procedures, to ensure efficiency and smooth functioning. 2. Team Leadership: Supervise and motivate staff to deliver excellent customer service, and foster a positive work environment. 3. Inventory Management: Monitor stock levels, conduct regular inventory checks, and place orders to keep the store well-stocked.4. Sales Monitoring: Analyze sales data to identify trends and implement strategies to boost performance and meet sales targets.5. Customer Service: Address customer inquiries and complaints effectively, ensuring a pleasant shopping experience for all.Required Skills and Expectations:The ideal candidate should have strong leadership skills, be able to communicate clearly, and possess excellent problem-solving abilities. You should be organized, detail-oriented, and capable of managing multiple tasks efficiently. A proactive approach to driving sales and motivating the team is essential. A good understanding of retail operations and a passion for customer service will help you succeed in this role. Flexibility and a willingness to learn are important attributes for this position.

We are looking for a dedicated Relationship Manager in Kolkata, India, to build and maintain strong relationships with clients. The ideal candidate will have 1 to 2 years of experience and a graduate degree.Key Responsibilities:1. Client Engagement: Establish and maintain connections with clients to understand their needs and ensure satisfaction, fostering long-term loyalty.2. Problem Solving: Address client concerns and resolve issues promptly, acting as the main point of contact for inquiries and support.3. Product Knowledge: Stay informed about our products and services to provide accurate information and offer tailored solutions to clients.4. Reporting: Prepare regular reports on client interactions and feedback, helping to improve service and identify growth opportunities.5. Collaboration: Work closely with other departments, such as sales and marketing, to ensure alignment in client servicing and to enhance the overall client experience.Required Skills and Expectations:The ideal candidate should possess excellent communication and interpersonal skills to interact effectively with clients and colleagues. Strong problem-solving abilities are essential for addressing client issues. A basic understanding of client relationship management principles is needed, along with the ability to use customer relationship management (CRM) software. We expect a proactive attitude and the capability to work both independently and as part of a team, ensuring that client needs are met consistently and efficiently. The ability to manage multiple tasks while maintaining attention to detail is crucial in this role.

We are looking for an Operations Assistant to help support our daily business activities in Kolkata. This is a full-time position suitable for male candidates with a minimum educational qualification of 12th pass and no prior experience is required.Key Responsibilities:- Support Daily Operations: Assist in various tasks that keep the office running smoothly, such as maintaining inventory and organizing supplies.- Data Entry and Documentation: Enter and manage data in spreadsheets and documents, ensuring information is accurate and up to date.- Communication: Respond to emails and calls in a professional manner, addressing inquiries or routing them to the appropriate team member.- Schedule Management: Help organize meetings and appointments, ensuring all necessary materials are prepared in advance.- Reporting: Prepare basic reports as required by the management, summarizing operational activities or data.Required skills and expectations include:- Attention to Detail: Must be meticulous with tasks and ensure accuracy in documentation and data.- Basic Computer Skills: Familiarity with common software applications like Microsoft Office is essential for data entry and report generation.- Good Communication Skills: Ability to communicate clearly and effectively in both written and verbal forms is important for collaboration.- Team Player: Willingness to work closely with others in a team environment and support various departments as needed.- Adaptability: Must be flexible and willing to learn new tasks or adapt to changing priorities in a fast-paced office setting.

We are looking for an energetic and persuasive Tele Calling Executive to support our IT hardware and services business. As the first point of contact for many of our prospective business clients, you will play a crucial role in driving our growth. Your primary mission will be to generate qualified B2B leads, schedule meetings for our Project Sales team, and drive renewals for IT service contracts.

We are Looking for Enthusiastic Individuals to Join Our Team as Airlines Cabin Crew in Siliguri. this Role is Perfect for Those Who Enjoy Traveling and Providing Excellent Customer Service.key Responsibilities:- safety Checks: Conduct Pre-flight Safety Checks to Ensure all Equipment is in Proper Working Order, Ensuring a Safe Environment for Passengers.- passenger Assistance: Attend to Passengers' Needs During the Flight, Addressing Any Requests or Concerns to Ensure a Comfortable Journey.- emergency Procedures: Be Trained to Handle Emergency Situations and Execute Safety Protocols Effectively to Ensure the Safety of Everyone Onboard.- service Delivery: Serve Meals and Beverages as per Airline Standards, Ensuring a Pleasant Dining Experience for Passengers.- pre-flight Briefings: Participate in Briefings Before Flights to Review Safety Measures, Roles, and Any Specific Passenger Needs.- team Collaboration: Work Closely with Fellow Cabin Crew Members to Maintain a Harmonious Work Environment and Deliver Excellent Service.required Skills and Expectations:Candidates Should Possess a Minimum Educational Qualification of 10th Grade and have a Positive Attitude with Strong Interpersonal Skills. Good Communication Skills in English and Any Additional Languages are Valued. You Must Be Willing to Work Irregular Hours, Including Evenings, Weekends, and Holidays. a Friendly Demeanor, Ability to Work in a Team, and a Commitment to Providing Outstanding Customer Service are Essential for Success in this Role. Prior Experience is Not Required, Making this An Excellent Opportunity for Newcomers to the Industry.

We are looking for a dedicated Airline Customer Service Executive to join our team in Asansol. The ideal candidate will provide excellent support to our customers and ensure a smooth travel experience for all passengers.Key Responsibilities:- Assist Customers: Help passengers with inquiries related to flight schedules, bookings, and cancellations, ensuring they receive accurate information promptly.- Check-in Support: Guide passengers through the check-in process, both online and at the airport, to facilitate an efficient travel experience.- Resolve Issues: Address and resolve customer complaints or concerns professionally and effectively, ensuring satisfaction and loyalty.- Provide Information: Keep customers informed about flight delays, gate changes, and other important travel updates, contributing to clear and open communication.- Collaborate with Teams: Work closely with other departments, such as reservations and baggage handling, to ensure that all customer needs are met seamlessly.- Maintain Records: Update and maintain customer records and relevant documentation accurately for efficient tracking and future reference.Required Skills and Expectations:Candidates should have a minimum educational qualification of a 10th pass. Previous customer service experience, while preferred, is not mandatory, making this an excellent opportunity for those just starting their careers. Strong communication skills, both verbal and written, are crucial for interacting with customers and resolving their issues efficiently. Additionally, candidates should be friendly, approachable, and capable of working in a fast-paced environment, demonstrating patience and empathy in all interactions.

Job Openings for 30 Manager CRR AND CRM Jobs with minimum 1 Year Experience in Kolkata, West Bengal,Building and maintaining strong engagement with existing customer, to increase sales, having Educational qualification of : M.B.A/PGDM with Good knowledge in Building and maintaining strong engagement with existing customer, to increase sales etc. Building and maintaining strong engagement with existingcustomer, to increase sales and lifetime value. Design and implement Customer Retention Strategy and Programs for Retention activity. Responsible for performance & optimization of all plans and strategies for developing business and achieving the companys sales goals. Preparing and managing monthly, quarterly, and annual budgets for the Sales Team. Manage customer segmentation and set KPIs accordingly. Collaborating with customer to understand their business needs and objectives. Profiling customer-centric data. Identify opportunities to grow the database, in key customer segments. Effectively communicate the product value through presentations and proposals. Manage the customer communication programs across multiple mediums, tracking and measuring performance and impact. Understand Geography and Industry specific landscapes and trends. Assists in the development of the sales plan. Prepares forecasts and KPI reporting for upper management for use in organizational planning, financial forecasting, budget setting and strategic planning. Ensuring the production of regular reports on Business KPI performance. Provide full visibility into the sales pipeline at every stage of development. Daily Calendar planning for days events. Coordinating with customer for repeat order/ order revision/ price revision/delivery schedule confirmation / new development etc. Sharing proforma invoices to customer for order processing. Preparing PO on behalf of customers as and when required. Sales order management in SFDC for assigned customers.

We are looking for an Airport Guest Relationship Executive to provide excellent service to guests traveling through the airport. This role involves helping passengers with inquiries and ensuring they have a pleasant experience from arrival to departure.Key responsibilities include:1. Customer Assistance: Greet and assist guests with their needs, including answering questions about flights, services, and airport facilities. Your friendly approach will help make their journey smoother.2. Problem Resolution: Address and resolve any issues or complaints raised by passengers. Quick thinking and empathy will be essential in ensuring guest satisfaction.3. Information Management: Give accurate and timely information about flight statuses, security procedures, and airport services. Staying informed will help you assist guests effectively.4. Communication: Maintain clear communication with airport staff and team members. You will need to relay important information to ensure everyone is on the same page.5. Feedback Collection: Gather feedback from guests to help improve services. Understanding guests' experiences is vital for enhancing overall satisfaction.The ideal candidate should have strong communication skills, a friendly demeanor, and the ability to work well under pressure. Being a team player and having a willingness to learn are important, especially for someone at the beginning of their career. You should be proficient in basic computer skills to facilitate remote communication with guests and team members.

Yes. I found Airport Guest Relationship Executive vacancies in Kolkata with salaries reaching your requested range.Best match: Airport Guest Relationship Executive - KolkataCompany: Flyhie AviationLocation: Kolkata / Dunlop area