Customer Management Job Vacancies in West Bengal

We are looking for a dedicated Customer Service Officer in Kolkata to provide excellent support to our customers. This full-time position is ideal for freshers who have completed their 12th-grade education and are eager to start a career in customer service.nnKey Responsibilities:nn- Responding to Customer Inquiries: Handle customer questions and concerns via phone, email, or in-person, ensuring that all inquiries are addressed promptly and accurately.nn- Providing Information on Products and Services: Educate customers about our various products and services, helping them make informed decisions based on their needs.nn- Troubleshooting Issues: Assist customers in resolving any issues they may face with our products or services, guiding them towards effective solutions.nn- Maintaining Customer Records: Keep detailed and accurate records of customer interactions and transactions, ensuring that all information is updated in our systems.nnRequired Skills and Expectations:nnThe ideal candidate will possess strong communication skills, enabling clear interaction with customers. Good problem-solving abilities are essential for addressing customer issues efficiently. A friendly and approachable demeanor is important to create a positive experience for customers. Attention to detail is necessary for maintaining accurate records, and a willingness to learn and adapt in a fast-paced environment is essential. Freshers who are enthusiastic about starting their careers in customer service are encouraged to apply.

We are looking for an enthusiastic Enterprise Account Manager to join our team. This part-time position allows you to work from home and is perfect for freshers eager to grow their careers in account management.nnKey Responsibilities:nn1. Client Relationship Management: Build and maintain strong relationships with clients, ensuring their needs are met and they are satisfied with our services.nn2. Account Management: Oversee the management of accounts to ensure all client interactions are smooth and professional, addressing any issues that arise promptly.nn3. Communication: Act as the main point of contact for clients, responding to inquiries and providing updates on services and products.nn4. Collaboration: Work closely with various teams to align client needs with our offerings, ensuring that the clients goals are understood and prioritized.nnRequired Skills and Expectations:nn- Ideal candidates should have completed at least their 10th-grade education and possess strong communication skills, both verbal and written. n- You should be proactive in engaging with clients and demonstrate a willingness to learn about account management practices. n- Basic computer skills are necessary, as you will be utilizing various digital communication tools to connect with clients and manage accounts effectively.n- A positive attitude, attention to detail, and the ability to manage time effectively are essential for success in this role.

Join our team as an Airport Ground Staff member in Kolkata, where you will play a vital role in ensuring a smooth and efficient travel experience for passengers. This full-time position is open to candidates with 0 to 5 years of experience who have completed their 12th grade.nnKey Responsibilities:nn- Passenger Assistance: Help passengers with check-in procedures, provide information about flights, and assist with luggage to enhance their travel experience.n- Boarding Process: Ensure that the boarding process is orderly by verifying passenger identities and assisting with the smooth boarding of aircraft.n- Coordination with Airlines: Work closely with airline personnel to communicate any changes in flight schedules and inform passengers accordingly.n- Safety Regulations: Adhere to safety protocols and regulations to maintain a secure environment for both passengers and staff.n- Problem Resolution: Address and resolve passenger queries and complaints efficiently to foster a positive atmosphere at the airport.nnRequired Skills and Expectations:nnCandidates should possess good communication skills to interact effectively with passengers and colleagues. A friendly and approachable demeanor is essential for providing excellent customer service. Attention to detail is important for tasks like boarding and safety checks. Flexibility and the ability to work in a fast-paced environment are necessary, along with a commitment to teamwork. Being punctual and dependable will contribute to the overall success of the operations.

Office Assistant - Axis Bank Ltd. Job DetailsThe Office Assistant role in a bank generally involves supporting branch operations, documentation, customer service, and day-to-day administrative activities. The exact job duties, salary, eligibility, and payroll depend on the specific vacancy. The following is a general job profile you can use for candidate communication.Office AssistantCompany: Axis Bank Ltd. (subject to vacancy confirmation)Department: Branch Operations / AdministrationJob Location: As per vacancy; West Bengal locations may vary1. Key Responsibilities- Assist with daily office and branch administrative work.- Maintain and organize files, records, and documents.- Support customer service staff with routine enquiries.- Assist with account-opening forms and KYC document collection, as authorized.- Handle data entry and update records in the relevant systems.- Manage document filing, photocopying, scanning, and dispatch.- Coordinate with branch staff to ensure smooth daily operations.- Follow bank policies, confidentiality requirements, and procedures.2. Eligibility CriteriaCriteria General requirementQualification HS (10+2) / Graduate, depending on vacancyExperience Freshers may apply, subject to the employer's criteriaAge limit As specified in the recruitment noticeSkills Basic computer knowledge, communication, attention to detailLanguages Bengali, Hindi, and basic English preferredOther requirements Professional behaviour and willingness to work in a branch environment3. Salary and Benefits- Salary: Depends on the confirmed vacancy and payroll arrangement.- Benefits: PF, ESI, incentives, or other benefits may apply depending on the employer and employment terms.- Work type: Typically full-time, office-based work if the vacancy is for branch support.

We are urgently hiring for the position of Ground Staff Air-Ticketing Cabin Crew in Kolkata. This is a full-time role with opportunities for both freshers and individuals with up to 6 years of experience.In this role, you will be responsible for assisting with air ticketing processes, managing customer check-ins, providing information regarding flight schedules, and offering support to cabin crews as needed. You will also help in ensuring a smooth and pleasant experience for passengers throughout their journey.Candidates should have completed at least the 10th grade. Ideal applicants will possess good communication skills and a customer-friendly attitude to effectively assist passengers. A willingness to work in a dynamic environment and collaborate with team members is essential. The working hours are from 10 AM to 6 PM, Monday to Saturday, with Sundays as off days. This position is based in Kolkata, but it may also involve interactions with colleagues in other locations such as Delhi and Chandigarh.Successful candidates will be required to provide necessary documents for verification and must be physically fit to handle the demands of ground staff duties. Experience in customer service or travel-related fields will be considered an advantage, but is not mandatory. Join our team and help enhance the travel experience for our passengers.

Job TitleAir Ticketing ExecutiveDepartmentAirport Operations / Passenger Services / Reservation & TicketingLocationsKolkataGuwahatiImphalCooch BeharDurgapurSiliguriAizwalGangtokDimapurJorhatJob SummaryAn Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.Key ResponsibilitiesTicket Reservation & Booking- Book domestic and international flight tickets.- Assist customers in selecting suitable flights and fare options.- Provide accurate fare quotations and travel itineraries.- Process ticket reservations through airline reservation systems.- Issue, reissue, and cancel airline tickets.- Handle ticket modifications and upgrades.Passenger Assistance- Guide passengers regarding flight schedules.- Assist with seat selection and special meal requests.- Provide information about baggage allowance.- Explain airline policies regarding refunds and cancellations.- Assist passengers with travel insurance information.- Help elderly passengers and passengers requiring special assistance.- Handle customer complaints professionally.Airport Counter Operations- Assist passengers at airline ticket counters.- Verify passenger identity documents.- Coordinate with check-in staff.- Resolve ticketing-related issues before departure.- Process standby passengers.- Manage last-minute ticket changes.Reservation Management- Update reservation records.- Confirm flight bookings.- Monitor waitlisted bookings.- Handle group reservations.- Coordinate with travel agencies.- Process online and offline reservations.Documentation- Verify passports and visas for international travel.- Ensure travel documents meet airline requirements.- Prepare passenger manifests when required.- Maintain booking records.- Generate reservation reports.Payment Handling- Accept ticket payments.- Process credit/debit card transactions.- Handle cash payments.- Generate invoices and receipts.- Maintain daily cash records.- Process ticket refunds.Customer Service- Respond to customer inquiries.- Handle phone, email, and walk-in customers.- Provide accurate travel information.- Resolve ticketing issues promptly.- Maintain customer satisfaction.Coordination- Coordinate with airline operations.- Work closely with check-in staff.- Communicate with airport authorities.- Coordinate with travel agencies.- Support baggage service teams when required.Compliance- Follow airline ticketing policies.- Adhere to DGCA and airport regulations.- Maintain confidentiality of passenger information.- Ensure compliance with aviation security procedures.Required Qualifications- 10+2 (Higher Secondary) - Minimum qualification.- Graduate in any discipline preferred.- Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.- Freshers and experienced candidates may apply.Required SkillsTechnical Skills- Airline reservation systems (Amadeus, Galileo, Sabre, Worldspan)- Flight booking procedures- Fare calculation- Ticket issuance- Ticket revalidation and reissue- Refund processing- Knowledge of domestic and international routes- Basic computer proficiency (MS Office, email)Soft Skills- Excellent communication skills- Customer service orientation- Professional appearance and grooming- Problem-solving ability- Attention to detail- Time management- Multitasking- Teamwork- Positive attitude- Patience and empathyKnowledge Requirements- Airline fare rules- Airport procedures- Reservation systems- IATA ticketing standards- Baggage policies- Visa and passport requirements- Travel insurance basics- Aviation terminology- Customer service standardsDaily Duties- Process ticket bookings.- Assist passengers with reservations.- Issue and modify airline tickets.- Handle cancellations and refunds.- Answer customer calls and emails.- Verify travel documents.- Coordinate with airport operations.- Resolve ticketing issues.- Update reservation records.- Maintain transaction reports.Working Conditions- Airport terminals- Airline reservation offices- Travel agency offices- Rotational shifts- Early morning, evening, night, weekends, and public holidays- Standing and desk-based work- Fast-paced, customer-facing environmentPhysical Requirements- Ability to work in shifts.- Professional grooming and appearance.- Ability to sit or stand for extended periods.- Good verbal communication.- Basic computer typing skills.- Ability to work under pressure.Career Progression- Air Ticketing Executive- Senior Ticketing Executive- Reservation Executive- Passenger Service Executive- Airport Customer Service Executive- Ticketing Supervisor- Reservation Supervisor- Duty Officer- Airport Operations Executive- Airport Operations ManagerPreferred Certifications- IATA Foundation in Travel & Tourism- IATA Airline Cabin Crew (optional for broader aviation knowledge)- Amadeus Certification- Galileo Certification- Sabre Reservation System Certification- Diploma in Aviation, Hospitality & Travel ManagementSalary (India)- Fresher: 25,000-30,000 per month- 1-3 years: 30,000-40,000 per month- 3-5 years: 35,000-75,000 per month- Senior/Lead Executive: 50,000-1,00,000+ per month

We are looking for an Airport Supervisor to join our team in Kolkata. This role is ideal for individuals who recently completed their 12th grade and are eager to start their career in the aviation industry. nnKey Responsibilities:nn- Supervise Daily Operations: You will oversee the daily activities at the airport, ensuring everything runs smoothly and safely. This includes coordinating with staff and managing schedules.n n- Ensure Customer Satisfaction: Your role involves assisting passengers and addressing their concerns. Providing outstanding service and support is crucial for enhancing the travel experience.nn- Manage Staff: Supervising the team working under you is essential. You will guide and motivate them to maintain high standards of performance and professionalism.nn- Monitor Safety Protocols: Adhering to safety regulations is vital in the airport environment. You will be responsible for enforcing these protocols to guarantee a secure facility for everyone.nnRequired Skills and Expectations:nn- Strong Communication: You need excellent verbal and written communication abilities to interact with staff, passengers, and other stakeholders effectively.nn- Problem-Solving Skills: The ability to think quickly and make decisions under pressure is important for addressing any issues that may arise.nn- Team Leadership: You should be able to lead and inspire your team, fostering a collaborative work environment.nn- Attention to Detail: A keen eye for detail will ensure that all operations run smoothly and comply with necessary standards.nFOR FURTHER INFORMATION CONTACT 9875598230

We are seeking a motivated Restaurant Captain to join our team in Siliguri, India. This full-time position is ideal for an individual with 1-2 years of experience in the restaurant industry. The candidate should have completed at least the 10th grade and be male.nnKey Responsibilities:nn1. Supervise Staff: Lead and manage the waitstaff to ensure excellent customer service. You will provide guidance and support to team members, ensuring they are well-trained and motivated to deliver high-quality service.nn2. Customer Interaction: Greet and assist guests as they arrive. Your friendly demeanor will help create a welcoming atmosphere, and you will address any inquiries or requests promptly and effectively.nn3. Order Management: Oversee the taking and processing of customer orders. You will ensure that orders are accurate and delivered in a timely manner, maintaining high standards of service.nn4. Maintain Cleanliness: Ensure that the restaurant is clean and well-organized at all times. You will monitor the dining area, ensuring that tables are set properly and that hygiene standards are upheld.nnRequired Skills and Expectations:nnCandidates should have strong communication and interpersonal skills to effectively interact with both staff and customers. A good understanding of restaurant operations and a keen attention to detail are essential. You should be able to work in a fast-paced environment and adapt to changing situations efficiently. Teamwork is vital in this role, and being punctual and reliable is expected.

Office Assistant - Axis Bank Ltd. Job DetailsThe Office Assistant role in a bank generally involves supporting branch operations, documentation, customer service, and day-to-day administrative activities. The exact job duties, salary, eligibility, and payroll depend on the specific vacancy. The following is a general job profile you can use for candidate communication.Office AssistantCompany: Axis Bank Ltd. (subject to vacancy confirmation)Department: Branch Operations / AdministrationJob Location: As per vacancy; West Bengal locations may vary1. Key Responsibilities- Assist with daily office and branch administrative work.- Maintain and organize files, records, and documents.- Support customer service staff with routine enquiries.- Assist with account-opening forms and KYC document collection, as authorized.- Handle data entry and update records in the relevant systems.- Manage document filing, photocopying, scanning, and dispatch.- Coordinate with branch staff to ensure smooth daily operations.- Follow bank policies, confidentiality requirements, and procedures.2. Eligibility CriteriaCriteria General requirementQualification HS (10+2) / Graduate, depending on vacancyExperience Freshers may apply, subject to the employer's criteriaAge limit As specified in the recruitment noticeSkills Basic computer knowledge, communication, attention to detailLanguages Bengali, Hindi, and basic English preferredOther requirements Professional behaviour and willingness to work in a branch environment3. Salary and Benefits- Salary: Depends on the confirmed vacancy and payroll arrangement.- Benefits: PF, ESI, incentives, or other benefits may apply depending on the employer and employment terms.- Work type: Typically full-time, office-based work if the vacancy is for branch support.

Office Assistant - Axis Bank Ltd. Job DetailsThe Office Assistant role in a bank generally involves supporting branch operations, documentation, customer service, and day-to-day administrative activities. The exact job duties, salary, eligibility, and payroll depend on the specific vacancy. The following is a general job profile you can use for candidate communication.Office AssistantCompany: Axis Bank Ltd. (subject to vacancy confirmation)Department: Branch Operations / AdministrationJob Location: As per vacancy; West Bengal locations may vary1. Key Responsibilities- Assist with daily office and branch administrative work.- Maintain and organize files, records, and documents.- Support customer service staff with routine enquiries.- Assist with account-opening forms and KYC document collection, as authorized.- Handle data entry and update records in the relevant systems.- Manage document filing, photocopying, scanning, and dispatch.- Coordinate with branch staff to ensure smooth daily operations.- Follow bank policies, confidentiality requirements, and procedures.2. Eligibility CriteriaCriteria General requirementQualification HS (10+2) / Graduate, depending on vacancyExperience Freshers may apply, subject to the employer's criteriaAge limit As specified in the recruitment noticeSkills Basic computer knowledge, communication, attention to detailLanguages Bengali, Hindi, and basic English preferredOther requirements Professional behaviour and willingness to work in a branch environment3. Salary and Benefits- Salary: Depends on the confirmed vacancy and payroll arrangement.- Benefits: PF, ESI, incentives, or other benefits may apply depending on the employer and employment terms.- Work type: Typically full-time, office-based work if the vacancy is for branch support.

Office Assistant - Axis Bank Ltd. Job DetailsThe Office Assistant role in a bank generally involves supporting branch operations, documentation, customer service, and day-to-day administrative activities. The exact job duties, salary, eligibility, and payroll depend on the specific vacancy. The following is a general job profile you can use for candidate communication.Office AssistantCompany: Axis Bank Ltd. (subject to vacancy confirmation)Department: Branch Operations / AdministrationJob Location: As per vacancy; West Bengal locations may vary1. Key Responsibilities- Assist with daily office and branch administrative work.- Maintain and organize files, records, and documents.- Support customer service staff with routine enquiries.- Assist with account-opening forms and KYC document collection, as authorized.- Handle data entry and update records in the relevant systems.- Manage document filing, photocopying, scanning, and dispatch.- Coordinate with branch staff to ensure smooth daily operations.- Follow bank policies, confidentiality requirements, and procedures.2. Eligibility CriteriaCriteria General requirementQualification HS (10+2) / Graduate, depending on vacancyExperience Freshers may apply, subject to the employer's criteriaAge limit As specified in the recruitment noticeSkills Basic computer knowledge, communication, attention to detailLanguages Bengali, Hindi, and basic English preferredOther requirements Professional behaviour and willingness to work in a branch environment3. Salary and Benefits- Salary: Depends on the confirmed vacancy and payroll arrangement.- Benefits: PF, ESI, incentives, or other benefits may apply depending on the employer and employment terms.- Work type: Typically full-time, office-based work if the vacancy is for branch support.

We are looking for a Ramp Supervisor in Siliguri, India. This full-time position is open to freshers who have completed their 10th-grade education. The Ramp Supervisor will play an essential role in overseeing operations on the ramp.nnKey Responsibilities:nn- Supervise Ramp Operations: You will manage the daily activities on the ramp, ensuring that all ground handling tasks are performed efficiently and safely.n- Coordinate Staff: You will lead a team of ground staff, assigning duties and ensuring that everyone understands their roles during peak times.n- Ensure Safety Compliance: You will monitor safety protocols on the ramp and ensure that all team members follow safety guidelines to minimize risks.n- Report Issues: You will identify and report any operational issues or inefficiencies to your superiors promptly, helping maintain smooth operations.nnRequired Skills and Expectations:nnWe are seeking individuals who are proactive and have strong organizational skills. You should possess good leadership abilities and be able to motivate a team. The ideal candidate will have excellent communication skills to interact effectively with team members and other departments. Attention to detail and a commitment to safety in the workplace are essential. Since this is a work-from-office position, being present and engaged in daily operations is crucial for success. If you are eager to start your career in a dynamic environment, we encourage you to apply!

Airline Ground Staff - Job DescriptionPosition: Airline Ground StaffSalary Range: 4,00,000 - 8,00,000 per yearJob ResponsibilitiesAssist passengers with check-in, boarding, and baggage services.Issue boarding passes and provide flight-related information.Handle passenger queries, requests, and complaints professionally.Assist with baggage check-in, collection, and related issues.Coordinate with airport security, airline teams, and ground-handling staff.Guide passengers to boarding gates and other airport facilities.Assist elderly passengers and passengers requiring special assistance.Support flight arrivals and departures to ensure smooth operations.Maintain passenger records and complete required documentation.Follow airline safety, security, and customer-service procedures.EligibilityMinimum 10+2 / equivalent qualification.Good communication and customer-service skills.Basic computer knowledge.Professional appearance and positive attitude.Ability to work under pressure and in a team.Willingness to work rotational shifts, weekends, and holidays.Salary: 4 LPA - 8 LPA, depending on the airline, experience, location, and applicable allowances.

We are looking for a motivated Field Sales Executive for the beverage industry based in Siliguri. The ideal candidate will have 1 to 5 years of experience in sales and will be responsible for driving sales and building relationships with clients.Key Responsibilities:1. Sales Development: Identify and pursue new sales opportunities in the designated territory, actively seeking out potential clients and markets to expand business reach.2. Client Relationship Management: Build and maintain strong relationships with existing and new clients, ensuring their needs are met and fostering loyalty to the brand.3. Product Promotion: Effectively present and promote our beverage products to potential clients, emphasizing key features and advantages over competitors.4. Market Analysis: Monitor market trends and competitor activities to provide insights that assist in strategic sales planning and decision-making.5. Reporting: Prepare and submit regular sales reports to management, detailing performance metrics, sales forecasts, and feedback from clients to help inform future strategies.Required Skills and Expectations:Candidates should possess a graduate degree and have a strong understanding of the beverage industry. Excellent communication and interpersonal skills are essential for interacting with clients effectively. A results-oriented mindset along with the ability to work independently is necessary to succeed in this role. Candidates should also be comfortable with using sales software and tools to track progress and manage client relationships. A male candidate is preferred due to specific team dynamics.