Customer Management Job Vacancies in West Bengal

Source and onboard sales professionals. Build and manage high-performing teams. Conduct product and sales training sessions. Drive business development and market outreach activities. Ensure compliance with IRDAI and company policies. Monitor team productivity and business performance

We are looking for a motivated and experienced Sales Manager to oversee our sales team in Durgapur, India. With a focus on driving revenue and building strong customer relationships, this role is crucial for our growth and success.Key Responsibilities:- Team Leadership: Lead and motivate the sales team to achieve sales targets. Provide coaching and support to help team members improve their skills and performance.- Sales Strategy Development: Create and implement effective sales strategies that align with company goals. Analyze market trends to identify new opportunities for growth.- Customer Relationship Management: Build and maintain strong relationships with clients. Understand their needs to offer tailored solutions that meet their expectations and drive satisfaction.- Performance Tracking: Monitor sales performance metrics and prepare regular reports for upper management. Use data to make informed business decisions and adjust strategies as necessary.- Collaboration with Other Departments: Work closely with marketing and product development teams to ensure a seamless customer experience and drive sales initiatives.Required Skills and Expectations:The ideal candidate should have a graduate degree and 1-5 years of sales experience. Strong communication and interpersonal skills are essential to engage effectively with clients and team members. Proven ability to analyze sales data and use it to drive results is important. A proactive attitude, adaptability, and strong organizational abilities are also expected to succeed in this fast-paced role.

We are looking for a dedicated Front Office Executive to manage our reception and provide excellent customer service. The position allows you to work from home, making it suitable for individuals with 0 to 3 years of experience, preferably those who have completed their 12th grade.Key Responsibilities:- Greeting Visitors: Welcome guests warmly and guide them appropriately, ensuring they feel comfortable and valued during their visit.- Handling Calls: Answer incoming phone calls with professionalism and direct them to the relevant team members, ensuring communication is clear and efficient.- Managing Appointments: Schedule and confirm appointments for team members, keeping the calendar organized and up-to-date.- Data Entry: Maintain accurate records by inputting client information and other relevant data into our database, ensuring easy access for future reference.- Providing Information: Respond to inquiries via phone or email about our services and provide accurate information to clients, showcasing our offerings effectively.Required Skills and Expectations:Candidates should possess strong communication skills, both verbal and written, to interact effectively with clients and team members. Good organizational skills are essential to manage tasks like scheduling and data entry. A basic understanding of computer applications and proficiency in using common office software are needed. Reliability and a positive attitude are important traits, as you will be the first point of contact for our clients. Candidates should also be comfortable working independently and managing their time efficiently in a work-from-home environment.

As a Branch Relationships Executive, you will play a key role in building and maintaining relationships with our clients and partners. This position requires strong communication skills and a positive attitude as you represent the branch. Key Responsibilities:- Client Interaction: Engage with clients to understand their needs and provide appropriate solutions, ensuring a high level of customer satisfaction.- Relationship Management: Build and nurture long-term relationships with clients, acting as their primary point of contact at the branch.- Problem Solving: Address and resolve any issues that clients may encounter, ensuring prompt and effective solutions to enhance their experience with our services.- Reporting: Maintain accurate records of client interactions and feedback, allowing the branch to track performance and identify areas for improvement.- Collaboration: Work closely with other team members and departments to ensure a seamless experience for clients and to achieve branch goals collectively.Required Skills and Expectations:- Excellent communication skills, both verbal and written, are essential for effectively engaging with clients and team members.- A proactive and positive attitude towards problem-solving, with a willingness to learn and adapt in a fast-paced environment.- Strong organizational skills to manage multiple client accounts and tasks efficiently.- Basic proficiency in computer applications and a willingness to learn new technologies.- A high school diploma (12th pass) is required; freshers are welcome to apply, as training will be provided.

We are seeking an organized and motivated Sales Coordinator to support our sales team in Kolkata, India. The ideal candidate will have at least 5 years of experience and a strong educational background, preferably a graduate degree.Key Responsibilities:1. Sales Support: Assist the sales team by preparing necessary sales documents, proposals, and presentations to help them close deals efficiently.2. Customer Communication: Act as a point of contact for customers, addressing their inquiries and providing timely updates on orders and services.3. Data Management: Maintain accurate records of sales activities, leads, and customer information using our CRM system to ensure smooth operations.4. Reporting: Generate regular sales reports and analyze data to identify trends, support sales strategy, and help in forecasting.5. Coordination: Collaborate with other departments such as marketing, logistics, and finance to ensure a seamless sales process and customer satisfaction.Required Skills and Expectations:Candidates must have strong communication skills to effectively interact with clients and team members. Proficiency in Microsoft Office Suite and experience with CRM software is essential. The ideal Sales Coordinator should be detail-oriented, capable of multitasking, and able to work in a fast-paced environment. A proactive attitude and problem-solving skills are important for managing challenges that arise during the sales process. Team collaboration and a customer-focused mindset are vital for success in this role.

URGENT HIRING: SALES MANAGER (KOLKATA)Shriram Life Insurance is urgently seeking a dynamic and results-oriented professional to join our team as a Sales Manager for our Kolkata location.Key Responsibilities:* Lead and manage a team of sales professionals.* Achieve and exceed sales targets for life insurance products.* Develop and implement strategic sales plans.* Provide training and mentorship to the sales team.* Build and maintain strong relationships with clients and partners.Requirements:* Proven experience in sales management, preferably in the life insurance industry.* Strong leadership and team management skills.* Excellent communication and interpersonal abilities.* Result-oriented mindset with a track record of achieving targets.* Bachelor's degree is preferred.Contact Information:For any inquiries, please contact us at 9477223934.

We need Relationship Managers for a leading Bank. Candidate must have background of handling small commercial vehicle loans for minimum 2 years. Freshers & others backgrounds please don't apply for this job. Immediate Joiners are highly preferred. drop your updated CV urgently.

The Relationship Manager is responsible for building and maintaining strong relationships with clients to ensure their satisfaction and success.Key Responsibilities:- Client Relationship Management: Develop and nurture relationships with clients by understanding their needs and providing tailored solutions. This helps in retaining customers and enhancing long-term loyalty.- Communication: Act as the main point of contact for clients and communicate effectively about products and services. Clear communication aids in addressing client queries and building trust.- Problem Resolution: Address and resolve any client concerns or issues in a timely manner. Quick problem-solving enhances client satisfaction and strengthens their trust in the company.- Sales Support: Assist in identifying opportunities for upselling and cross-selling products to clients. This not only boosts sales but also ensures clients are aware of all available services that may benefit them.- Feedback Collection: Gather feedback from clients regarding their experiences and expectations. The information gathered can be used to improve services and meet client needs better.- Reporting: Maintain accurate records of client interactions and prepare regular reports for management review. This ensures that management is informed about client satisfaction and any ongoing issues.To be successful in this role, candidates should possess excellent communication and interpersonal skills, demonstrating the ability to connect with diverse clients. A problem-solving mindset is crucial, along with a strong focus on customer service. Candidates should be proactive, organized, and able to work independently as well as part of a team. Relevant experience in client-facing roles is preferred.

We are looking for a Back Office Officer to support our operations at our office in Sector 2, Salt Lake City, Kolkata. The ideal candidate is organized, detail-oriented, and eager to learn. No experience is necessary, making this a great opportunity for recent school graduates.Key Responsibilities:1. Data Entry: Accurately input and maintain important company information in databases to ensure all records are correct and up-to-date.2. Documentation: Organize and file physical and digital documents, making sure that all paperwork is easy to access and stored properly.3. Support Team Operations: Collaborate with different departments by providing administrative support, which includes preparing reports and handling inquiries.4. Communication: Assist in responding to phone calls and emails professionally, helping to direct inquiries to the appropriate team members.Required Skills and Expectations:Candidates should have a minimum of a 12th-grade education and possess basic computer skills, including proficiency in word processing and spreadsheet applications. Good communication skills are essential, as the role involves interacting with team members and clients. Attention to detail and strong organizational skills will help ensure efficient operations. A positive attitude and a willingness to learn will make candidates stand out in this entry-level position.

We are seeking a Cafeteria Manager to oversee daily operations in our cafeteria in Jadavpur, Kolkata. This role is suitable for those with 0 to 5 years of experience and requires at least a 10th-grade education. Key Responsibilities: Urgent Requirement..Cafeteria Sales/Service Person.Duty Timing 9 HoursWeekly 1 Day OffBenefits : ESI,PF,OT,BONUS1. Daily Operations Management: You will ensure the cafeteria runs smoothly, including managing food preparation, service, and cleanliness. 2. Staff Supervision: You will lead a team of cafeteria staff, assigning tasks and helping to train new employees to maintain high service standards.3. Menu Planning: You will develop a diverse and appealing menu that meets the needs of our customers and adheres to food safety regulations.4. Inventory Management: You will monitor food and supply inventories, placing orders as necessary, and managing budget constraints effectively.5. Customer Service: You will engage with customers, respond to their feedback, and strive to create a welcoming environment.Required Skills and Expectations:The ideal candidate should have strong organizational skills and the ability to manage multiple tasks efficiently. Good communication skills are essential for interacting with staff and customers. You should be comfortable working in a fast-paced environment and must be knowledgeable about food safety practices. Attention to detail and a passion for food service will help ensure that the cafeteria meets the highest standards of quality and service.

As a Floor Manager, you will play a critical role in overseeing daily operations and ensuring a smooth workflow on the floor. This position requires a proactive and organized individual who can manage both staff and customer interactions effectively.Key Responsibilities:- Staff Management: Supervise and guide team members to maintain high performance and morale. This includes training new staff and offering ongoing support to enhance productivity.- Operational Oversight: Monitor daily operations to ensure efficiency and compliance with established procedures. Address any issues that arise to keep everything running smoothly.- Customer Interaction: Engage with customers to provide exceptional service and resolve any complaints or inquiries. This will help create a positive customer experience and encourage repeat business.- Inventory Control: Manage inventory levels by performing regular checks and coordinating with suppliers to ensure adequate stock. This is crucial to meet customer demands without delays.- Reporting: Prepare and present reports on floor operations, staff performance, and sales figures to upper management. This data is essential for making informed decisions.Required Skills and Expectations:Candidates should have 3 to 8 years of experience in a management role, ideally within a retail or hospitality environment. A degree in B.C.A, B.B.A, or B.Com is preferred. Strong leadership and communication skills are essential for motivating staff and interacting with customers effectively. The ability to solve problems quickly and maintain organization in a busy environment is crucial. You should be adaptable and willing to work directly from the office to manage daily operations efficiently.

We are looking for a dedicated Store Manager to oversee daily operations at our retail location in Shibpur, Howrah. This role is ideal for individuals with 0 to 5 years of experience and requires at least a 12th-grade education. As a Store Manager, you will ensure smooth operations, enhance customer satisfaction, and drive sales growth. Key Responsibilities:1. Manage Daily Operations: Oversee all store activities, including opening and closing procedures, to ensure efficiency and smooth functioning. 2. Team Leadership: Supervise and motivate staff to deliver excellent customer service, and foster a positive work environment. 3. Inventory Management: Monitor stock levels, conduct regular inventory checks, and place orders to keep the store well-stocked.4. Sales Monitoring: Analyze sales data to identify trends and implement strategies to boost performance and meet sales targets.5. Customer Service: Address customer inquiries and complaints effectively, ensuring a pleasant shopping experience for all.Required Skills and Expectations:The ideal candidate should have strong leadership skills, be able to communicate clearly, and possess excellent problem-solving abilities. You should be organized, detail-oriented, and capable of managing multiple tasks efficiently. A proactive approach to driving sales and motivating the team is essential. A good understanding of retail operations and a passion for customer service will help you succeed in this role. Flexibility and a willingness to learn are important attributes for this position.

We are seeking an Area Debt Manager based in Metiabruz, Kolkata. This role is ideal for freshers who are eager to learn and grow in the financial sector. The Area Debt Manager will focus on managing and collecting debts within a designated area.Key Responsibilities: 1. Debt Collection: You will be responsible for contacting clients to collect outstanding debts. This includes following up on payments and negotiating repayment plans. 2. Client Relationship Management: Building strong relationships with clients is important. You will communicate effectively to understand their situations and provide support during the repayment process. 3. Reporting: You will maintain accurate records of all debt collection activities. Regular reporting to management on the status of collections will be required. 4. Problem Solving: When clients face challenges, you will assess situations and propose feasible solutions, ensuring a fair outcome for both the company and the client. Required Skills and Expectations: Candidates should be confident communicators with good negotiation and interpersonal skills. A basic understanding of financial principles will be beneficial. You must be organized and possess strong attention to detail to manage records effectively. As a full-time role, commitment and professionalism are essential. Applicants should be male and have completed at least the 10th grade. Freshers are encouraged to apply, as training will be provided to help you succeed in this role.

Job Openings for 30 Manager CRR AND CRM Jobs with minimum 1 Year Experience in Kolkata, West Bengal,Building and maintaining strong engagement with existing customer, to increase sales, having Educational qualification of : M.B.A/PGDM with Good knowledge in Building and maintaining strong engagement with existing customer, to increase sales etc. Building and maintaining strong engagement with existingcustomer, to increase sales and lifetime value. Design and implement Customer Retention Strategy and Programs for Retention activity. Responsible for performance & optimization of all plans and strategies for developing business and achieving the companys sales goals. Preparing and managing monthly, quarterly, and annual budgets for the Sales Team. Manage customer segmentation and set KPIs accordingly. Collaborating with customer to understand their business needs and objectives. Profiling customer-centric data. Identify opportunities to grow the database, in key customer segments. Effectively communicate the product value through presentations and proposals. Manage the customer communication programs across multiple mediums, tracking and measuring performance and impact. Understand Geography and Industry specific landscapes and trends. Assists in the development of the sales plan. Prepares forecasts and KPI reporting for upper management for use in organizational planning, financial forecasting, budget setting and strategic planning. Ensuring the production of regular reports on Business KPI performance. Provide full visibility into the sales pipeline at every stage of development. Daily Calendar planning for days events. Coordinating with customer for repeat order/ order revision/ price revision/delivery schedule confirmation / new development etc. Sharing proforma invoices to customer for order processing. Preparing PO on behalf of customers as and when required. Sales order management in SFDC for assigned customers.

We are seeking a motivated Ramp Supervisor to join our team remotely from Bankura, India. This role is perfect for freshers looking to start their careers in a dynamic environment.nnKey Responsibilities: n- Overseeing Ramp Operations: You will manage daily ramp activities, ensuring efficient and timely processes for arriving and departing flights. n- Team Coordination: Collaborate with team members to maintain smooth operations, ensuring all roles are filled and tasks are completed on time. n- Safety Compliance: Ensure all safety protocols are followed during ramp operations to maintain a secure working environment. n- Reporting Issues: Identify and report any issues or delays in operations to management promptly for quick resolution. nnRequired Skills and Expectations: nWe expect candidates to possess strong communication skills, as you will be coordinating with various team members and departments. Attention to detail is crucial, especially when overseeing operations to ensure everything runs smoothly. A proactive attitude and willingness to learn are essential, as you will be in a fast-paced environment that may require quick thinking and problem-solving. A commitment to safety and teamwork will contribute to your success in this role.

We are looking for a Sales Manager to lead our sales team and drive sales growth in Raniganj. The ideal candidate will have 1 to 5 years of experience in sales and a graduate degree.Key Responsibilities:1. Team Leadership: You will manage and motivate a team of sales representatives, ensuring they meet their targets and provide excellent customer service.2. Sales Strategy Development: You will create and implement effective sales strategies that align with our business goals to maximize revenue.3. Market Analysis: You will analyze market trends and customer needs to identify new sales opportunities and improve our current offerings.4. Customer Relationship Management: You will build and maintain strong relationships with existing customers while also identifying potential clients to expand our customer base.5. Performance Monitoring: You will track and report on sales performance metrics, providing regular updates to senior management.Required Skills and Expectations:Candidates should have strong communication and interpersonal skills, allowing them to engage effectively with clients and team members. You should have a proven track record of achieving sales targets. Additionally, a deep understanding of sales processes and strategies is essential. You must be proactive, self-motivated, and able to work independently as well as part of a team. Finally, proficiency in using sales software and tools will be highly valued.