Customer Management Job Vacancies in West Bengal

We are seeking a Cafeteria Manager to oversee daily operations in our cafeteria in Jadavpur, Kolkata. This role is suitable for those with 0 to 5 years of experience and requires at least a 10th-grade education. Key Responsibilities: Urgent Requirement..Cafeteria Sales/Service Person.Duty Timing 9 HoursWeekly 1 Day OffBenefits : ESI,PF,OT,BONUS1. **Daily Operations Management**: You will ensure the cafeteria runs smoothly, including managing food preparation, service, and cleanliness. 2. **Staff Supervision**: You will lead a team of cafeteria staff, assigning tasks and helping to train new employees to maintain high service standards.3. **Menu Planning**: You will develop a diverse and appealing menu that meets the needs of our customers and adheres to food safety regulations.4. **Inventory Management**: You will monitor food and supply inventories, placing orders as necessary, and managing budget constraints effectively.5. **Customer Service**: You will engage with customers, respond to their feedback, and strive to create a welcoming environment.Required Skills and Expectations:The ideal candidate should have strong organizational skills and the ability to manage multiple tasks efficiently. Good communication skills are essential for interacting with staff and customers. You should be comfortable working in a fast-paced environment and must be knowledgeable about food safety practices. Attention to detail and a passion for food service will help ensure that the cafeteria meets the highest standards of quality and service.

As a Floor Manager, you will play a critical role in overseeing daily operations and ensuring a smooth workflow on the floor. This position requires a proactive and organized individual who can manage both staff and customer interactions effectively.**Key Responsibilities:**- **Staff Management:** Supervise and guide team members to maintain high performance and morale. This includes training new staff and offering ongoing support to enhance productivity.- **Operational Oversight:** Monitor daily operations to ensure efficiency and compliance with established procedures. Address any issues that arise to keep everything running smoothly.- **Customer Interaction:** Engage with customers to provide exceptional service and resolve any complaints or inquiries. This will help create a positive customer experience and encourage repeat business.- **Inventory Control:** Manage inventory levels by performing regular checks and coordinating with suppliers to ensure adequate stock. This is crucial to meet customer demands without delays.- **Reporting:** Prepare and present reports on floor operations, staff performance, and sales figures to upper management. This data is essential for making informed decisions.**Required Skills and Expectations:**Candidates should have 3 to 8 years of experience in a management role, ideally within a retail or hospitality environment. A degree in B.C.A, B.B.A, or B.Com is preferred. Strong leadership and communication skills are essential for motivating staff and interacting with customers effectively. The ability to solve problems quickly and maintain organization in a busy environment is crucial. You should be adaptable and willing to work directly from the office to manage daily operations efficiently.

We are looking for a dedicated Store Manager to oversee daily operations at our retail location in Shibpur, Howrah. This role is ideal for individuals with 0 to 5 years of experience and requires at least a 12th-grade education. As a Store Manager, you will ensure smooth operations, enhance customer satisfaction, and drive sales growth. Key Responsibilities:1. **Manage Daily Operations**: Oversee all store activities, including opening and closing procedures, to ensure efficiency and smooth functioning. 2. **Team Leadership**: Supervise and motivate staff to deliver excellent customer service, and foster a positive work environment. 3. **Inventory Management**: Monitor stock levels, conduct regular inventory checks, and place orders to keep the store well-stocked.4. **Sales Monitoring**: Analyze sales data to identify trends and implement strategies to boost performance and meet sales targets.5. **Customer Service**: Address customer inquiries and complaints effectively, ensuring a pleasant shopping experience for all.Required Skills and Expectations:The ideal candidate should have strong leadership skills, be able to communicate clearly, and possess excellent problem-solving abilities. You should be organized, detail-oriented, and capable of managing multiple tasks efficiently. A proactive approach to driving sales and motivating the team is essential. A good understanding of retail operations and a passion for customer service will help you succeed in this role. Flexibility and a willingness to learn are important attributes for this position.

We are looking for a dedicated Relationship Manager in Kolkata, India, to build and maintain strong relationships with clients. The ideal candidate will have 1 to 2 years of experience and a graduate degree.Key Responsibilities:1. Client Engagement: Establish and maintain connections with clients to understand their needs and ensure satisfaction, fostering long-term loyalty.2. Problem Solving: Address client concerns and resolve issues promptly, acting as the main point of contact for inquiries and support.3. Product Knowledge: Stay informed about our products and services to provide accurate information and offer tailored solutions to clients.4. Reporting: Prepare regular reports on client interactions and feedback, helping to improve service and identify growth opportunities.5. Collaboration: Work closely with other departments, such as sales and marketing, to ensure alignment in client servicing and to enhance the overall client experience.Required Skills and Expectations:The ideal candidate should possess excellent communication and interpersonal skills to interact effectively with clients and colleagues. Strong problem-solving abilities are essential for addressing client issues. A basic understanding of client relationship management principles is needed, along with the ability to use customer relationship management (CRM) software. We expect a proactive attitude and the capability to work both independently and as part of a team, ensuring that client needs are met consistently and efficiently. The ability to manage multiple tasks while maintaining attention to detail is crucial in this role.

We are looking for an Operations Assistant to help support our daily business activities in Kolkata. This is a full-time position suitable for male candidates with a minimum educational qualification of 12th pass and no prior experience is required.**Key Responsibilities:**- **Support Daily Operations:** Assist in various tasks that keep the office running smoothly, such as maintaining inventory and organizing supplies.- **Data Entry and Documentation:** Enter and manage data in spreadsheets and documents, ensuring information is accurate and up to date.- **Communication:** Respond to emails and calls in a professional manner, addressing inquiries or routing them to the appropriate team member.- **Schedule Management:** Help organize meetings and appointments, ensuring all necessary materials are prepared in advance.- **Reporting:** Prepare basic reports as required by the management, summarizing operational activities or data.Required skills and expectations include:- **Attention to Detail:** Must be meticulous with tasks and ensure accuracy in documentation and data.- **Basic Computer Skills:** Familiarity with common software applications like Microsoft Office is essential for data entry and report generation.- **Good Communication Skills:** Ability to communicate clearly and effectively in both written and verbal forms is important for collaboration.- **Team Player:** Willingness to work closely with others in a team environment and support various departments as needed.- **Adaptability:** Must be flexible and willing to learn new tasks or adapt to changing priorities in a fast-paced office setting.

We are looking for an energetic and persuasive Tele Calling Executive to support our IT hardware and services business. As the first point of contact for many of our prospective business clients, you will play a crucial role in driving our growth. Your primary mission will be to generate qualified B2B leads, schedule meetings for our Project Sales team, and drive renewals for IT service contracts.

We are Looking for Enthusiastic Individuals to Join Our Team as Airlines Cabin Crew in Siliguri. this Role is Perfect for Those Who Enjoy Traveling and Providing Excellent Customer Service.**key Responsibilities:**- **safety Checks:** Conduct Pre-flight Safety Checks to Ensure all Equipment is in Proper Working Order, Ensuring a Safe Environment for Passengers.- **passenger Assistance:** Attend to Passengers' Needs During the Flight, Addressing Any Requests or Concerns to Ensure a Comfortable Journey.- **emergency Procedures:** Be Trained to Handle Emergency Situations and Execute Safety Protocols Effectively to Ensure the Safety of Everyone Onboard.- **service Delivery:** Serve Meals and Beverages as per Airline Standards, Ensuring a Pleasant Dining Experience for Passengers.- **pre-flight Briefings:** Participate in Briefings Before Flights to Review Safety Measures, Roles, and Any Specific Passenger Needs.- **team Collaboration:** Work Closely with Fellow Cabin Crew Members to Maintain a Harmonious Work Environment and Deliver Excellent Service.**required Skills and Expectations:**Candidates Should Possess a Minimum Educational Qualification of 10th Grade and have a Positive Attitude with Strong Interpersonal Skills. Good Communication Skills in English and Any Additional Languages are Valued. You Must Be Willing to Work Irregular Hours, Including Evenings, Weekends, and Holidays. a Friendly Demeanor, Ability to Work in a Team, and a Commitment to Providing Outstanding Customer Service are Essential for Success in this Role. Prior Experience is Not Required, Making this An Excellent Opportunity for Newcomers to the Industry.

As a Customer Care Executive, you will play a crucial role in assisting our customers and ensuring their satisfaction. This is a full-time remote position, ideal for individuals looking to start their careers.**Key Responsibilities:**- **Answer Customer Inquiries:** Respond to customer queries via phone, email, or chat promptly and professionally to provide clear and accurate information.- **Resolve Issues:** Identify and resolve customer complaints or issues effectively, ensuring a positive experience and maintaining customer loyalty.- **Document Interactions:** Keep detailed records of customer interactions and transactions using our customer management systems to track and follow up on issues.- **Provide Product Information:** Share product details, features, and benefits to help customers make informed purchasing decisions.- **Follow Up with Customers:** Reach out to customers after issue resolution to confirm satisfaction and gather feedback for improving service quality.**Required Skills and Expectations:**The ideal candidate should have a good command of the English language, both written and spoken. You must be comfortable using computers and familiar with basic software applications. Strong communication skills are essential to engage effectively with customers. A problem-solving mindset will help you address customer concerns efficiently. As a fresh graduate, a positive attitude and eagerness to learn are crucial traits. Additionally, self-motivation and discipline are important since this is a work-from-home role.

We are looking for a dedicated Sales Girl to join our team in Habra. This is a full-time position suitable for freshers who have completed at least their 10th grade. The ideal candidate should be enthusiastic, friendly, and ready to interact with customers daily.**Key Responsibilities:**- **Customer Service:** Greet and assist customers as they enter the store, ensuring they feel welcomed and valued.- **Sales Support:** Help customers in finding products they are looking for and provide information about features and benefits to encourage purchases.- **Merchandising:** Organize and display products neatly on shelves and in promotional areas to attract customer attention.- **Inventory Management:** Assist in tracking product stocks and notify the management when items are low in quantity.- **Transaction Handling:** Operate the cash register, handle payments, and ensure that transactions are processed accurately.- **Feedback Collection:** Collect and report customer feedback to help improve service and product offerings.**Required Skills and Expectations:**The ideal candidate should have strong communication skills to engage with customers effectively. A friendly attitude and a positive demeanor are essential for creating a good shopping experience. Basic numeracy skills are necessary for handling cash transactions. Candidates should be able to work well in a team and be adaptable to fast-paced environments. A focus on customer satisfaction and willingness to learn about products will be valuable in this role.

Job descriptionMaking and answering phone callsArranging appointments for CustomersCoordinating with back-office to offer support to Admin staff.Requirements:Good communication skillsFluent in English and Bengali - written and spokenBasic knowledge of computers0-2 years experience in the healthcare sector preferredRole: Front OfficeInterview Details: To get the interview details candidates have to send the Updated Resume by WhatsApp in this number (9433816131)

We are looking for a dedicated Customer Care Executive to join our team. This is a full-time position that will allow you to work from home, making it ideal for freshers who have completed their 12th grade education. Female candidates are encouraged to apply.**Key Responsibilities:**- Responding to Customer Inquiries: You will handle incoming calls, chats, and emails from customers, answering their questions and providing information about our products and services.- Resolving Customer Issues: You will assist customers in resolving complaints or problems related to their orders, ensuring a positive experience for each customer.- Maintaining Customer Records: You will keep accurate and detailed records of customer interactions, noting any issues or feedback to help improve our services.- Providing Product Knowledge: You will stay informed about our products and services so you can give customers the most accurate information and support.- Collaborating with Team Members: You will work with other team members to share information and solve complex issues to enhance customer satisfaction.**Required Skills and Expectations:**Candidates should have excellent communication skills in English, both spoken and written. A pleasant and friendly demeanor is essential for interacting with customers. You should be patient and able to work under pressure, as well as demonstrate problem-solving abilities. Basic computer skills and familiarity with customer service software are also important. Being a team player and being adaptable to changing situations will help you succeed in this role.

We are seeking a Front Office Executive to be the first point of contact for our organization at our Kolkata office. This role is ideal for freshers who have completed their 12th grade and are excited to start their career in a professional environment.**Key Responsibilities:**- **Greeting Visitors:** Welcome clients and visitors warmly, ensuring they feel comfortable and attended to upon arrival at the office.- **Managing Phone Calls:** Answer incoming calls professionally, directing them to the appropriate departments or staff members efficiently.- **Handling Inquiries:** Respond to general inquiries in person or over the phone, providing helpful information about the companys services and policies.- **Scheduling Appointments:** Assist in managing appointments and meetings, coordinating schedules between clients and staff to ensure smooth operations.- **Maintaining Office Records:** Keep accurate records of visitor logs and office supplies, ensuring that the front office is organized and well-maintained.- **Supporting Administrative Tasks:** Assist with various administrative duties as needed, contributing to the overall efficiency of the office.The ideal candidate should possess good communication skills and a friendly demeanor. A professional appearance and behavior are essential for creating a positive first impression for visitors. Basic computer skills are also necessary for managing office tasks efficiently. A proactive attitude and the ability to work well under pressure will contribute to your success in this role. This position requires a full-time commitment and is based in the office, allowing you to engage directly with clients and colleagues alike.

As an Airport Ground Staff member in Kolkata, you will be an essential part of the airport operations team. This full-time position is suitable for candidates with little to no experience. **Key Responsibilities:**- **Passenger Assistance:** Provide help to passengers at various stages, such as checking in and boarding. You will guide them through the processes and ensure their journey begins smoothly.- **Baggage Handling:** Manage the loading and unloading of luggage. This includes ensuring that bags are transported safely to and from the aircraft without damage.- **Check-in Operations:** Facilitate the check-in process for passengers by operating check-in kiosks and ensuring all necessary documentation is completed correctly.- **Customer Service:** Handle inquiries and resolve issues related to flights, lost luggage, or delays. Good communication with passengers will help enhance their travel experience.- **Safety and Security Checks:** Conduct safety checks on boarding passes and identity verification. You will play a vital role in maintaining a secure environment in the airport.**Required Skills and Expectations:**- Strong communication skills are essential to interact effectively with passengers and colleagues.- A friendly and approachable demeanor will help create a positive atmosphere for travelers.- Basic computer skills are needed to operate check-in systems and access information.- The ability to work in a fast-paced environment is crucial, as airport operations can be busy and dynamic.- A team-oriented mindset is important to collaborate effectively with other staff members for smooth operations. Candidates should demonstrate a willingness to learn and adapt to airport procedures and safety regulations.

We are seeking a skilled Project Manager to oversee our projects in Kolkata, India. This full-time position is ideal for candidates with 5 to 10 years of experience in project management and holds a graduate degree. Key Responsibilities:1. **Project Planning**: Develop clear project plans that outline tasks, timelines, and resource allocations to ensure projects are completed on time and within budget.2. **Team Coordination**: Collaborate with different teams to ensure everyone understands their roles and responsibilities, fostering a productive and positive work environment.3. **Progress Tracking**: Monitor project progress through regular check-ins and reports, identifying any issues early and implementing solutions to keep the project on track.4. **Stakeholder Communication**: Maintain open lines of communication with stakeholders, providing updates and addressing any concerns they may have throughout the project lifecycle.5. **Quality Assurance**: Ensure that all project deliverables meet the required standards and specifications, making adjustments as necessary to achieve desired outcomes.6. **Risk Management**: Identify potential project risks and develop mitigation strategies to handle any unexpected challenges that may arise.Required Skills and Expectations:The ideal candidate should have strong leadership skills, the ability to multitask and prioritize effectively, and excellent communication skills. A proactive attitude toward problem-solving, along with proficiency in project management tools and software, is essential. Candidates should also demonstrate a strong ability to work collaboratively within a team-driven environment.

Requirement - Field sales Salary - Based on job role. Good incentives. Reward given on finishing the targetTraining provided. Full time and part time job are available. Work from home opportunity is also provided for part time job Time - 12 to 3 pm Contact number or Whatsapp CV - 8910117032

We are seeking a dynamic and customer-focused Relationship Manager to manage client relationships, provide personalized matchmaking services, and achieve assigned business targets. The ideal candidate will be responsible for ensuring high customer satisfaction, driving membership upgrades, maintaining regular client engagement, and supporting clients throughout their matrimony journey.Key ResponsibilitiesClient Relationship ManagementBuild and maintain strong relationships with assigned clients.Understand client preferences, expectations, and partner requirements.Provide personalized matchmaking assistance and recommendations.Conduct regular follow-ups with clients regarding profile activity and match responses.Ensure a high level of customer satisfaction through timely and professional service.Address client concerns, objections, and escalations effectively.Service DeliveryGuide clients on profile enhancement and effective usage of matrimony services.Coordinate introductions and facilitate communication between prospective matches.Monitor client engagement and proactively suggest suitable profiles.Maintain accurate records of client interactions in the CRM system.Ensure service commitments and quality standards are consistently met.Sales & Revenue GenerationAchieve monthly, quarterly, and annual revenue targets.Drive membership renewals, upgrades, and premium service sales.Identify cross-selling and upselling opportunities.Convert leads and inquiries into paid memberships.Maintain target achievement while ensuring a positive customer experience.Performance & ReportingTrack daily activities, conversions, and client interactions.Prepare and submit performance reports to management.Maintain data accuracy and compliance with company policies.Contribute to team goals and participate in performance review meetings.Key Performance Indicators (KPIs)Revenue target achievement.Membership renewal and upgrade conversion rate.Customer satisfaction score.Client retention rate.Number of successful profile engagements/interactions.Follow-up and service quality adherence.Required QualificationsBachelor's degree in Business Administration, Marketing, Communications, or related field.

We are looking for a Back Office Assistant to support our team in the New Market Area. This is a full-time position suitable for candidates with 0 to 3 years of experience. A minimum education level of 10th pass is required.**Key Responsibilities:**- **Data Entry:** Accurately input and update data in our systems, ensuring information is current and accessible.- **Documentation:** Assist in organizing and maintaining files and documentation, helping to keep our records in order and easy to retrieve.- **Communication:** Handle communication with other departments and clients, supporting team members and improving workflow.- **Inventory Management:** Help track office supplies and manage stock levels, ensuring that necessary materials are available when needed.- **Routine Administrative Tasks:** Perform various office tasks such as photocopying, filing, and scanning documents to support daily operations.**Required Skills and Expectations:**Candidates should be detail-oriented and possess good organizational skills. Basic computer skills, including knowledge of Microsoft Office, are essential. Strong communication abilities, both verbal and written, will help in interacting effectively with team members and clients. We expect candidates to work well under pressure and be able to manage time efficiently. A willingness to learn and adapt to new tasks is important, as is the ability to work independently as well as part of a team.

We are looking for a dedicated Airline Customer Service Executive to join our team in Asansol. The ideal candidate will provide excellent support to our customers and ensure a smooth travel experience for all passengers.**Key Responsibilities:**- **Assist Customers:** Help passengers with inquiries related to flight schedules, bookings, and cancellations, ensuring they receive accurate information promptly.- **Check-in Support:** Guide passengers through the check-in process, both online and at the airport, to facilitate an efficient travel experience.- **Resolve Issues:** Address and resolve customer complaints or concerns professionally and effectively, ensuring satisfaction and loyalty.- **Provide Information:** Keep customers informed about flight delays, gate changes, and other important travel updates, contributing to clear and open communication.- **Collaborate with Teams:** Work closely with other departments, such as reservations and baggage handling, to ensure that all customer needs are met seamlessly.- **Maintain Records:** Update and maintain customer records and relevant documentation accurately for efficient tracking and future reference.**Required Skills and Expectations:**Candidates should have a minimum educational qualification of a 10th pass. Previous customer service experience, while preferred, is not mandatory, making this an excellent opportunity for those just starting their careers. Strong communication skills, both verbal and written, are crucial for interacting with customers and resolving their issues efficiently. Additionally, candidates should be friendly, approachable, and capable of working in a fast-paced environment, demonstrating patience and empathy in all interactions.

We are looking for a Flight Operator to join our team in Durgapur, India. This role is suitable for freshers with a 10th-grade education who are eager to learn and work in the aviation field.As a Flight Operator, you will be responsible for providing support in various flight operations, ensuring that all activities run smoothly and safely. Key responsibilities include:- **Flight Scheduling:** You will assist in planning and organizing flight schedules, ensuring that all necessary information is updated and communicated effectively to the team.- **Coordination:** You will work closely with pilots, ground staff, and other departments to make sure all flight operations align with safety regulations and company policies.- **Documentation:** You will help in preparing and maintaining key flight documents, ensuring they are accurate and available for all necessary parties.- **Customer Service:** You will provide support to passengers by answering inquiries and addressing issues, ensuring a positive experience during their travel.To be successful in this role, you should possess excellent communication skills and the ability to work in a team. Attention to detail and strong time management skills are also important to handle multiple tasks efficiently. A willingness to learn about aviation operations and a commitment to safety are crucial for success as a Flight Operator.

We are looking for a motivated Flight Operator to join our team in Howrah, India. This is a full-time office position, ideal for freshers who have completed their 10th grade. You will play a vital role in ensuring smooth flight operations.Key Responsibilities:- Monitoring Flights: Keep track of flight schedules and monitor any changes to ensure timely departures and arrivals.- Communication: Coordinate with pilots, ground staff, and passengers to provide accurate information about flight status and ensure all parties are informed.- Documentation: Maintain and update flight records and reports to ensure compliance with airline regulations and safety standards.- Problem-Solving: Quickly identify and address any issues that may arise during flight operations, ensuring safety and efficiency.Required Skills and Expectations:A successful candidate should have good communication skills to effectively interact with various teams. Attention to detail is essential for accurately managing flight records and schedules. The ability to work under pressure is also important, as you may need to make quick decisions during busy times. Basic computer skills are necessary for using flight operation software and handling documentation. We expect you to be proactive, adaptable, and a quick learner, ready to embrace the fast-paced environment of flight operations while ensuring passenger safety and satisfaction.

We are looking for a dedicated Flight Operator to join our team in Bagdogra, Darjeeling. This is an excellent opportunity for freshers who have completed their 10th-grade education and wish to start their career in the aviation industry. As a Flight Operator, your main responsibilities will include:1. **Monitoring Flight Schedules:** You will track and manage flight schedules to ensure smooth operations, keeping up with any changes or delays.2. **Assisting Passengers:** You will provide guidance and support to passengers during check-in and boarding processes, ensuring a pleasant flying experience. 3. **Coordinating with Ground Staff:** You will work closely with ground staff and crew to communicate important information about flights and passenger needs.4. **Maintaining Records:** You will be responsible for maintaining accurate records of flight operations and passenger details, ensuring compliance with aviation regulations.Required skills and expectations for this role include:- Strong communication skills to interact effectively with passengers and colleagues.- Basic computer skills to manage electronic systems and data entry.- Attention to detail to ensure all records and schedules are accurate.- A positive attitude and ability to work in a fast-paced environment, handling multiple tasks simultaneously.- A commitment to safety and exceptional customer service, making sure every passenger feels valued and cared for during their journey.This full-time position requires you to work from our office, where you will play a crucial role in keeping our flight operations running smoothly.

Job descriptionMaking and answering phone callsArranging appointments for CustomersCoordinating with back-office to offer support to Admin staff.Requirements:Good communication skillsFluent in English and Bengali - written and spokenBasic knowledge of computers0-2 years experience in the healthcare sector preferredRole: Front Office

Job descriptionMaking and answering phone callsArranging appointments for CustomersCoordinating with back-office to offer support to Admin staff.Requirements:Good communication skillsFluent in English and Bengali - written and spokenBasic knowledge of computers0-2 years experience in the healthcare sector preferredRole: Front Office

Job descriptionMaking and answering phone callsArranging appointments for CustomersCoordinating with back-office to offer support to Admin staff.Requirements:Good communication skillsFluent in English and Bengali - written and spokenBasic knowledge of computers0-2 years experience in the healthcare sector preferredRole: Front OfficeInterview Details: To get the interview details candidates have to send the Updated Resume by WhatsApp in this number (9433816131)

We are hiring for field sales executive position . Fresher can apply. Experience can also be welcomed. Candidates must carry an updated CV, Aadhar card, Pan Card , Class 12 result, Graduation certificate, cancel cheque