Customer Care Job Vacancies in Chhattisgarh

We are seeking a motivated and enthusiastic Customer Care Executive to join our team. As a key point of contact for our customers, you will play a vital role in ensuring their satisfaction and addressing their needs.**Key Responsibilities:**- **Customer Support:** Respond to customer inquiries through various channels, including phone, email, and chat. You will provide assistance and resolve issues efficiently.- **Order Management:** Assist customers with placing orders, tracking shipments, and processing returns. You will ensure a smooth shopping experience from start to finish.- **Product Knowledge:** Develop a strong understanding of the companys products and services. This knowledge will help you answer questions and provide accurate information to customers.- **Problem Resolution:** Handle complaints and challenges that customers may face. You will work towards finding a swift and satisfactory solution to enhance customer satisfaction.- **Feedback Collection:** Gather customer feedback and report it to the management team. This information is crucial for improving our services and products.**Required Skills and Expectations:**Candidates must possess excellent communication skills to effectively interact with customers. A friendly and patient demeanor is essential for handling customer issues. Basic computer knowledge is important, as you will be using various software tools for managing inquiries. The ability to work independently is crucial since this position is remote. We also expect a proactive attitude and the willingness to learn and develop your skills in customer service. Being a team player will help you contribute to a positive work environment.

As a Back Office Executive, you will be an integral part of our team in Raipur, responsible for supporting various administrative and operational tasks to ensure smooth business operations. The ideal candidate should have 2 to 4 years of relevant experience and hold an Advanced or Higher Diploma.**Key Responsibilities:**- **Data Entry:** Accurately input and manage data in our systems, ensuring information is up-to-date and reliable for decision-making processes. - **Document Management:** Organize and maintain files, both physical and digital, to facilitate easy access and retrieval of important information. - **Communication Coordination:** Assist in internal and external communications, responding to inquiries and routing messages to the appropriate departments or personnel. - **Report Generation:** Prepare regular reports on operational metrics and project statuses to support team analysis and strategic planning. - **Inventory Monitoring:** Track office supplies and equipment, ensuring adequate stock levels and timely replenishment of resources. **Required Skills and Expectations:**The successful candidate should possess strong organizational skills and attention to detail to manage multiple tasks effectively. Proficiency in MS Office Suite, especially Excel and Word, is essential for efficient data handling and reporting. Excellent communication skills are important, as you will interact with various teams and clients. The candidate must demonstrate problem-solving abilities and a proactive attitude towards their work. A collaborative spirit and the capacity to work independently within a team environment are crucial for success in this role. Additionally, familiarity with office management software and administrative processes is highly valued.

We are looking for a reliable and motivated Delivery Boy to join our team in Korba. The ideal candidate will be responsible for delivering packages efficiently and providing excellent customer service.**Key Responsibilities:**- **Timely Deliveries**: Ensure that all deliveries are made on time to meet customer expectations. This includes planning the best routes for efficiency.- **Package Handling**: Carefully handle packages to prevent damage during transit. This ensures that customers receive their goods in perfect condition.- **Customer Interaction**: Provide friendly and professional service during deliveries. Positive interactions can enhance customer satisfaction and loyalty.- **Record Keeping**: Maintain accurate records of deliveries, including proof of delivery and any customer feedback. This helps in tracking progress and managing potential issues.- **Safety Compliance**: Follow all traffic rules and safety regulations while driving. This ensures the safety of both the delivery person and the public.**Required Skills and Expectations:**Candidates must have completed at least 10th grade. Good communication skills are important for interacting with customers and resolving any issues that may arise. The ability to navigate the local area efficiently is essential, along with a valid drivers license (if applicable). A positive attitude, punctuality, and reliability are critical traits for a successful Delivery Boy. Experience is not mandatory, but a willingness to learn and adapt is expected. Candidates should be comfortable working full-time from the office.

We are looking for a dedicated Shop Manager to oversee our store operations in Raigarh, Chhattisgarh. The ideal candidate will ensure smooth daily operations, manage staff, and enhance customer satisfaction. This full-time position requires someone with 1 to 7 years of experience and a minimum of a 10th-grade education.Key Responsibilities:1. **Supervise Daily Operations**: Oversee the day-to-day activities of the shop, ensuring that it runs efficiently and achieves sales targets.2. **Manage Staff**: Recruit, train, and supervise team members. Foster a positive work environment to promote teamwork and high performance.3. **Customer Service Excellence**: Ensure that customers receive high-quality service. Address any complaints or issues promptly to maintain satisfaction.4. **Inventory Management**: Oversee stock levels and manage inventory, making sure that the shop is well-stocked and organized.5. **Sales Reporting**: Analyze sales data and prepare reports to track performance. Use this data to make informed decisions to drive sales growth.

Required driver with office boy , Maruti Eco light vehical driver rest time candidate should in shop

We are looking for a friendly and organized Front Office Receptionist to join our team in Raipur. This part-time role is ideal for someone who enjoys interacting with people and providing excellent customer service.**Key Responsibilities:**- **Greet Visitors:** Welcome guests warmly and assist them in finding the right person or department.- **Answer Calls:** Manage incoming phone calls efficiently and redirect them to the appropriate staff members.- **Manage Appointments:** Schedule and confirm appointments for staff and ensure visitors are informed.- **Maintain Office Supplies:** Keep track of office supplies and notify the team when restocking is necessary.- **Provide Information:** Offer clear information about our services to visitors and clients.- **Handle Mail and Deliveries:** Receive and distribute mail and packages promptly to the correct recipients.**Required Skills and Expectations:**- Strong communication skills are essential to interact effectively with visitors and team members.- Basic computer literacy is necessary for managing schedules and handling emails.- A good understanding of customer service principles to create a positive experience for all visitors.- Ability to multitask and prioritize tasks in a busy office environment.- A positive attitude and a professional appearance are important for representing the office well.- Being detail-oriented to ensure all correspondence and appointments are handled accurately.This position is open to female candidates who have completed their 12th grade and have 0-2 years of experience. If you have a passion for helping others and creating a welcoming atmosphere, we encourage you to apply.

As a Customer Service Associate located in Jagdalpur, you will play a key role in ensuring customer satisfaction through effective communication and problem-solving skills. Your main responsibilities will include:- **Handling Customer Inquiries**: Respond to customer questions and concerns via phone, email, or in-person, providing accurate information and support in a friendly manner.- **Resolving Issues**: Address customer complaints by identifying the problem and working towards a resolution, ensuring that issues are resolved quickly and effectively.- **Maintaining Records**: Keep accurate records of customer interactions and transactions, which helps in tracking progress and ensuring follow-up when necessary.- **Product Knowledge**: Stay informed about company products and services so you can provide relevant guidance and support to customers.- **Collaboration with Teams**: Coordinate with other departments to ensure customer issues are resolved and customer needs are met promptly.To be successful in this role, you should have the following skills and expectations:- **Strong Communication Skills**: You need to express yourself clearly and listen effectively to understand customer needs.- **Problem-Solving Abilities**: A proactive approach to resolving issues will help you assist customers effectively.- **Basic Computer Skills**: Familiarity with standard office software and customer management systems is important for managing records.- **Time Management**: The ability to handle multiple inquiries simultaneously while prioritizing tasks is essential for efficiency.Previous experience of 1 to 3 years in a customer service role will be advantageous. A minimum education level of 12th pass is required for this position.

We are looking for a Retail Sales Officer based in Bhilai who has 2 to 7 years of experience in sales. This full-time role requires you to work from the office, engaging with customers and helping to drive sales. **Key Responsibilities:**- **Customer Engagement:** Interact with customers to understand their needs and provide them with appropriate product recommendations, ensuring a positive shopping experience.- **Sales Target Achievement:** Meet and exceed monthly sales targets by actively promoting products and services, while utilizing effective sales techniques.- **Product Knowledge:** Maintain in-depth knowledge of all products and services offered, enabling you to answer questions and provide expert advice to customers.- **Inventory Management:** Assist in managing stock levels by monitoring product availability and reporting shortages or overstock situations to the management.- **Customer Feedback:** Collect customer feedback on products and services to better understand market needs and suggest improvements to the management team.- **Team Collaboration:** Work closely with fellow team members to create a harmonious work environment and support each other in achieving sales goals.**Required Skills and Expectations:**Candidates should have strong communication and interpersonal skills to connect with a diverse range of customers. A proven track record in retail sales, with the ability to work independently and as part of a team, is essential. Familiarity with point-of-sale systems is preferred. You should possess enthusiasm for sales and a proactive attitude towards achieving results. Flexibility and adaptability are important to thrive in a dynamic retail environment.

Key Responsibilities:Coordinate preventive and breakdown maintenance schedules for UPS, battery banks, inverters, and HVAC systems.Assign and dispatch field service engineers based on priority, location, and expertise.Track service tickets, ensure closure within SLA timelines, and maintain service logs.Act as the primary point of contact for clients regarding service requests and escalations.Ensure AMC (Annual Maintenance Contract) compliance and timely service execution.Monitor spares availability and coordinate with inventory/procurement teams.Prepare and maintain service reports, job cards, and maintenance records.Coordinate with technical teams for fault diagnosis and resolution planning.Maintain strong communication with clients such as hospitals, data centers, and industrial facilities.Support in quotation preparation for repairs, replacements, and upgrades.

- Handle incoming calls and inquiries from customers: Customer care executives will be responsible for answering incoming calls and addressing customer inquiries and concerns in a professional and efficient manner.- Resolve customer issues and complaints: Customer care executives must work to resolve customer issues and complaints to ensure customer satisfaction and retention.- Provide product information and assistance: It is essential for customer care executives to have a thorough knowledge of the company's products and services to provide accurate information and assistance to customers.- Maintain customer records and information: Customer care executives will be responsible for updating and maintaining customer records and information in the company's database for future reference.- Follow up with customers: Customer care executives should follow up with customers to ensure that their issues have been resolved satisfactorily and to gather feedback on their customer service experience.Skills and Expectations:- Good communication skills: Customer care executives should have excellent verbal and written communication skills to effectively interact with customers.- Problem-solving abilities: It is important for customer care executives to have strong problem-solving skills to address customer issues and complaints effectively.- Patience and empathy: Customer care executives should be patient and empathetic towards customers to provide a positive customer experience.- Basic computer knowledge: Customer care executives should have basic computer knowledge to navigate through the company's systems and databases efficiently.- Ability to work independently: As this is a work from home position, customer care executives should have the ability to work independently and manage their time effectively.

Front Desk - will handle reception area, customer queries, and daily task

Job SummaryWe are looking for a customer-focused Sales Representative to join our home dcor showroom. The candidate will assist customers in selecting home dcor products, maintain showroom presentation, and achieve sales targets through excellent service and product knowledge.Key ResponsibilitiesWelcome and assist customers visiting the showroom.Understand customer needs and recommend suitable home dcor products.Explain product features, pricing, and benefits clearly.Achieve monthly and quarterly sales targets.Maintain attractive product displays and showroom cleanliness.Handle billing, invoices, and payment processes.Follow up with customers for feedback and repeat sales.Maintain stock records and coordinate with inventory staff.Stay updated on latest home dcor trends and product knowledge.

- Research potential clients and identify key decision-makers: The Business Development Associate will be responsible for researching and identifying potential clients who would benefit from our services. This includes finding key decision-makers within these organizations.- Reach out to leads through calls and emails: Once potential clients are identified, the Business Development Associate will reach out to them through calls and emails to introduce our services and establish a connection.- Schedule meetings and presentations with clients: The associate will schedule meetings and presentations with interested clients to further discuss our services and how we can meet their needs.- Assist with creating proposals and contracts: The Business Development Associate will assist in creating proposals and contracts for potential clients, outlining the terms of our services and agreements.- Collaborate with the sales team to meet targets: The associate will work closely with the sales team to ensure that targets are being met and to coordinate efforts in securing new business opportunities.Skills and Expectations:- Strong communication skills: The candidate should have excellent communication skills, both verbal and written, to effectively reach out to potential clients and present our services.- Proactive and organized: The Business Development Associate should be proactive in seeking out new clients and organized in managing their tasks and schedule effectively.- Ability to work independently and as part of a team: The candidate should be able to work independently to research potential clients, but also collaborate effectively with the sales team to meet targets.- Basic understanding of sales principles: While no prior sales experience is required, a basic understanding of sales principles and strategies would be beneficial for the role.- High school diploma or equivalent: The candidate should have a minimum education level of 12th pass to qualify for this role.

leading accounting tasks, ensuring financial accuracy and compliance (GAAP/IFRS), managing month/year-end closes, handling reconciliations, preparing financial statements/reports, supporting audits (internal/external), analyzing data for insights, and often supervising junior staff, requiring strong technical skills in accounting software and Excel, plus GAAP knowledge and leadership abilities.

As an Airline Customer Service Executive based in Raipur, you will play a vital role in ensuring customer satisfaction and providing exceptional service. This position is ideal for individuals looking to start their career in the airline industry, with a focus on assisting passengers efficiently.**Key Responsibilities:**- **Assist Passengers:** Greet and assist passengers with inquiries regarding flights, bookings, and checking in. Your friendly demeanor will help create a pleasant travel experience.- **Handle Complaints:** Listen to passenger concerns and resolve issues effectively. Your problem-solving skills will ensure that customers feel heard and valued.- **Provide Information:** Offer clear information on flight schedules, ticket pricing, and company policies. Accuracy in your communication is essential for customer trust.- **Process Transactions:** Manage ticket bookings, cancellations, and changes. Attention to detail is crucial to prevent errors and maintain customer satisfaction.- **Collaborate with Colleagues:** Work with other team members to ensure smooth operations. Teamwork is important for maintaining a positive work environment.**Required Skills and Expectations:**Candidates should have a minimum education of 10th grade and a willingness to learn. Strong communication skills, both verbal and written, are essential for interacting with passengers. A friendly and approachable personality is important, along with the ability to handle stressful situations calmly. Basic computer skills are necessary for managing bookings and accessing information efficiently. A keen attention to detail and a customer-focused attitude will help you succeed in this role. Being adaptable and open to feedback will support your growth in the airline customer service field.

We are looking for dedicated Airport Staff to join our team in Raipur. The ideal candidate will be responsible for various tasks that ensure the smooth operation of the airport and enhance the travel experience for passengers.**Key Responsibilities:**- **Passenger Assistance:** Help travelers with check-in procedures, baggage handling, and answering queries to ensure a pleasant experience.- **Security Checks:** Conduct security screening of passengers and their luggage, adhering to safety regulations to maintain a secure environment.- **Coordination with Airlines:** Collaborate with airlines to facilitate boarding calls and manage flight schedules, ensuring timely departures and arrivals.- **Customer Service:** Address passenger complaints and concerns professionally, providing solutions and assistance as needed.- **Maintenance of Cleanliness:** Ensure the cleanliness and orderliness of terminals and waiting areas to create a welcoming atmosphere for travelers.**Required Skills and Expectations:**Candidates should have completed at least the 10th grade and possess a willingness to learn. Strong communication skills are essential for effective interaction with passengers and colleagues. You should be able to work in a fast-paced environment and handle stressful situations calmly. A commitment to safety and attention to detail is important for maintaining airport security. Being a team player and demonstrating a positive attitude will help ensure excellent service to all airport visitors. Experience in a customer service role is a plus, but not mandatory for this entry-level position.

Job Responsibilities -Building and maintaining profitable relationships with key customers.Overseeing the relationship with customers handled by your team.Resolving customer complaints quickly and efficiently.Keeping customers updated on the latest products in order to increase sales.Meeting with managers in the organization to plan strategically.Expanding the customer base by upselling and cross-selling.Understanding key customer individual needs and addressing these.Conducting business reviews using CRM programs.Knowing your competition and strategizing accordingly.Job Types: Full-time, Regular / PermanentSalary: 8,086.00 - 18,000.00 per month