Looking For Customer Service Associate

As a Customer Service Associate located in Jagdalpur, you will play a key role in ensuring customer satisfaction through effective communication and problem-solving skills. Your main responsibilities will include:

- **Handling Customer Inquiries**: Respond to customer questions and concerns via phone, email, or in-person, providing accurate information and support in a friendly manner.

- **Resolving Issues**: Address customer complaints by identifying the problem and working towards a resolution, ensuring that issues are resolved quickly and effectively.

- **Maintaining Records**: Keep accurate records of customer interactions and transactions, which helps in tracking progress and ensuring follow-up when necessary.

- **Product Knowledge**: Stay informed about company products and services so you can provide relevant guidance and support to customers.

- **Collaboration with Teams**: Coordinate with other departments to ensure customer issues are resolved and customer needs are met promptly.

To be successful in this role, you should have the following skills and expectations:

- **Strong Communication Skills**: You need to express yourself clearly and listen effectively to understand customer needs.

- **Problem-Solving Abilities**: A proactive approach to resolving issues will help you assist customers effectively.

- **Basic Computer Skills**: Familiarity with standard office software and customer management systems is important for managing records.

- **Time Management**: The ability to handle multiple inquiries simultaneously while prioritizing tasks is essential for efficiency.

Previous experience of 1 to 3 years in a customer service role will be advantageous. A minimum education level of 12th pass is required for this position.

• Experience

  1 - 3 Years

• No. of Openings

  25

• Education

  12th Pass

• Role

  Customer Service Associate

• Industry Type

  FMCG / Retail

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  Chitrakote Rd, Near Varghese Colony, Housing Board Colony, Dharampura-01, Jagdalpur