Customer Management Job Vacancies in Haryana

We are seeking an Automotive Service Advisor with 1 to 2 years of experience to join our team in Rohtak. This full-time remote position involves assisting customers with their automotive service needs and ensuring a smooth service experience.Key Responsibilities:1. **Customer Interaction**: Greet customers warmly and assess their automotive service needs, effectively communicating details about services offered.2. **Service Recommendations**: Analyze vehicle issues and recommend appropriate services and repairs based on customer descriptions and vehicle inspections.3. **Service Scheduling**: Coordinate and schedule service appointments, ensuring optimal utilization of workshop resources and timely service delivery.4. **Work Order Management**: Prepare and maintain accurate work orders, detailing services performed and customer requests for record-keeping and billing purposes.

We are looking for dedicated Ground Staff to join our team in Gurgaon. This full-time position is ideal for individuals with minimal work experience who have completed their 12th grade and are enthusiastic about providing excellent customer service in an airport environment. **Key Responsibilities:**- **Check-in Assistance:** Help passengers with the check-in process, ensuring they have the necessary documents and guiding them through the procedures.- **Baggage Handling:** Safely manage and transfer passenger baggage to ensure it reaches the correct flights without any issues.- **Customer Service:** Address passenger inquiries and resolve any issues or complaints efficiently and courteously to enhance customer satisfaction.- **Boarding Management:** Oversee the boarding process by ensuring that passengers board in an orderly manner and provide support to those in need.- **Safety Protocols:** Follow all safety and security regulations while performing duties to maintain a secure environment for passengers and staff.**Required Skills and Expectations:**Candidates should have strong communication skills to interact effectively with passengers and colleagues. A friendly attitude and good interpersonal skills are essential for providing a pleasant experience. Basic problem-solving skills are important for addressing any passenger challenges swiftly. Attention to detail is necessary when handling documents and luggage. Flexibility in working hours is expected, as airport operations can vary throughout the day. The ability to work well in a team and adapt to a fast-paced environment is crucial.

We are looking for a Ground Staff Executive in Hisar, India. This role is ideal for individuals with 0 to 5 years of experience and a minimum education of 10th grade. You will play a key role in ensuring smooth operations at the airport or related facilities.Key Responsibilities:1. **Passenger Assistance**: You will help passengers with check-in procedures, baggage handling, and provide information about flights. Your friendly approach will make passengers feel welcome and informed.2. **Baggage Management**: You will ensure that all luggage is correctly tagged and loaded onto the right flights. This involves coordinating with other ground staff and ensuring timely deliveries.3. **Safety Compliance**: It is essential to follow safety regulations and protocols at all times. You will be trained on safety procedures to ensure a secure environment for both staff and passengers.4. **Customer Service**: Providing excellent customer service is vital. You will address passenger queries and resolve any issues that may arise during their journey.Required Skills and Expectations:Candidates should have strong communication skills and the ability to work as part of a team. A good physical condition is important, as the role may require standing for extended periods and handling luggage. Attention to detail and a commitment to customer satisfaction are essential to succeed in this role. Adaptability and a positive attitude will help you thrive in a fast-paced environment.

We are looking for an experienced Sales Manager to join our team on MG Road. The ideal candidate will have 5 to 7 years of relevant experience and an M.B.A or PGDM degree. This is a full-time position, located in our office.**Key Responsibilities:**- **Lead Sales Team**: Direct and motivate the sales team to achieve their targets and enhance overall performance. Provide guidance and support to help them succeed.- **Develop Sales Strategies**: Create and implement effective sales strategies to increase market share and drive sales growth. Ensure strategies are aligned with company goals.- **Build Client Relationships**: Establish and maintain strong relationships with key clients and stakeholders. Understand their needs and ensure satisfaction to promote repeat business.- **Analyze Market Trends**: Conduct market research to identify trends and opportunities. Use this information to adapt strategies and stay ahead of competitors.- **Prepare Sales Reports**: Regularly analyze and report on sales performance metrics. Use data to showcase achievements and areas needing improvement.**Required Skills and Expectations:**The successful candidate should possess strong leadership and communication skills. An understanding of sales techniques and market dynamics is essential. The candidate should also be proficient in using CRM software and data analysis tools. A collaborative spirit, along with the ability to work independently in a fast-paced environment, is vital. Lastly, a strong business acumen and problem-solving skills are necessary for managing challenges effectively.

We are looking for an Airline Customer Service Representative to join our team in Gurgaon, India. In this role, you will help passengers with their inquiries and provide support throughout their travel experience. This is a full-time position ideal for individuals with 0 to 2 years of experience.Key Responsibilities:- Assist Passengers: You will greet customers warmly and address their questions or concerns about flights, bookings, and luggage.- Handle Bookings: Help customers make, change, or cancel flight reservations using our booking system.- Provide Information: Offer detailed information about flight schedules, fares, and airline policies.- Resolve Issues: Calmly assist customers in resolving any problems they may face, such as flight delays or cancellations.- Support Team: Collaborate with colleagues to ensure smooth service delivery and a positive experience for every passenger.Required Skills and Expectations:Candidates should possess strong communication skills to effectively interact with customers and provide clear information. A friendly and patient attitude is essential to handle inquiries and complaints professionally. Familiarity with computers and booking software is a plus, but training will be provided. You should be able to work in a fast-paced environment and manage multiple tasks efficiently. Punctuality and reliability are critical, as timely customer service is vital in the airline industry. Being a team player and displaying empathy will help you succeed in this role.

We are looking for a dedicated Customer Care Executive to join our team in Gurgaon. This role is ideal for individuals with 0 to 2 years of experience who are eager to assist customers and enhance their experience.Key Responsibilities:- **Customer Support**: Assist customers with inquiries, product information, and troubleshooting issues through phone, email, or chat. You will be the first point of contact, providing friendly and timely assistance.- **Problem Resolution**: Identify customer concerns and work to resolve them efficiently. You will listen to customer complaints and provide appropriate solutions, ensuring satisfaction and loyalty.- **Documentation**: Maintain accurate records of customer interactions and transactions. You will document issues and resolutions to help improve our services and processes.- **Team Collaboration**: Work closely with other team members and departments to ensure a smooth flow of information and enhance the overall customer experience. Good communication with colleagues is essential.Required Skills and Expectations: Candidates should have completed their 12th grade and possess strong communication skills, both written and verbal. A positive attitude and a willingness to learn are crucial. You should be able to handle stressful situations calmly while maintaining professionalism. Basic computer skills and experience with customer management software will be an advantage. Flexibility in working hours and a commitment to providing excellent service are essential for success in this role.

Join our team as an Airport Terminal Services Agent in Gurgaon, India. In this role, you will ensure smooth airport operations and provide excellent customer service to passengers.Key Responsibilities:- **Passenger Check-in**: Assist passengers in checking in for their flights, ensuring they have the necessary documentation.- **Baggage Handling**: Help manage the safe loading and unloading of luggage, as well as address any baggage-related issues.- **Customer Service**: Respond to passenger inquiries and provide information regarding flights, boarding, and services available at the airport.- **Boarding Assistance**: Facilitate the boarding process, ensuring passengers board on time and in an organized manner.Required Skills and Expectations:Candidates applying for this position should have completed their 12th grade education. No prior experience is necessary, making this an ideal opportunity for new entrants into the aviation industry. Effective communication skills are essential as you will be interacting with diverse passengers. A positive attitude and strong problem-solving abilities are also important, as you will need to handle various situations calmly. You should be flexible with working hours, including weekends and holidays, as airport operations run 24/7. Punctuality and a professional appearance are vital for making a good impression. If you are motivated and eager to learn, this role is perfect for you.

Job Description: Assistant Manager LogisticsLocation: Kharkhoda, Sonipat, HaryanaIndustry: Logistics / Warehouse OperationRoles & ResponsibilitiesManpower Planning & Team ManagementPlan, handle, and allocate manpower effectively as per operational requirements.Motivate and guide the team for optimal productivity and performance.Conduct On-the-Job (OJT) and Off-the-Job training for new manpower.Develop and maintain Skill Matrix for workforce capability buildingInventory & Material ManagementManage inventory operations and ensure weekly availability of consumable stock.Oversee put-away, lot segregation, case handling, table preparation, and container loading activities.Execute GRN (Goods Received Note) processes and maintain system accuracy.Planning & Daily OperationsResponsible for packing, receiving, and dispatch planning.Ensure daily production targets are achieved as per plan.Adhere to empty dispatch planning and timely execution.Manage WMS/SAP transactions and maintain accurate MIS reports.Problem Solving & Continuous ImprovementAnalyze operational issues and perform root cause analysis (5-Why).Develop and implement countermeasures for process improvements.Responsible for 5S implementation and monitoring across the site.Simulate cases, prepare daily reports, and create new operational simulations as required.Drive initiatives for customer satisfaction and cost-saving strategies.Customer & Stakeholder CoordinationEnsure high service levels and timely communication with customers.Support packaging development for new projects.EducationGraduate / Masters degreePreferred SkillsSAP (WMS & MM modules) / CargoWiseMIS Reporting & Data AnalysisPackaging Development for New ProjectsStrong communication and team management skillsKnowledge of warehouse operations, safety standards & logistics processed