Voice Process Job Vacancies in West Bengal

We are looking for a motivated Telesales Executive to join our team in Baruipur. In this role, you will engage with potential customers over the phone to promote our products and services. You should have a friendly and persuasive communication style to help drive sales effectively.Key Responsibilities:1. Outbound Calls: Make calls to potential customers, introducing products and services, and explaining their features and benefits in a clear and compelling manner.2. Lead Generation: Identify and qualify leads through research and data analysis, ensuring a steady pipeline of potential clients.3. Customer Relationship Management: Build and maintain strong relationships with customers by providing excellent service and addressing their needs and concerns promptly.4. Sales Reporting: Keep accurate records of calls, sales, and customer interactions using our CRM software to track performance and follow up effectively.Required Skills and Expectations:Candidates should have at least 1-4 years of experience in telesales or a similar role. A minimum educational qualification of 12th pass is required. You must possess excellent verbal communication skills and the ability to engage with customers effectively. Strong listening skills and a results-driven attitude are essential. Experience with CRM systems is preferred, but not mandatory. Candidates should be willing to work in an office setting full-time and be able to adapt quickly to a dynamic sales environment.

Telesales ExecutiveDepartment: SalesExperience: 0-2 YearsLocation: KolkataEmployment Type: Full-TimeJob SummaryWe are looking for a Telesales Executive who will be responsible for generating leads, contacting potential customers, explaining products/services, handling customer queries, and converting prospects into customers. The ideal candidate should have excellent communication skills, a positive attitude, and a strong target-oriented approach.Key ResponsibilitiesMake outbound calls to prospective and existing customers.Generate and qualify leads through telephone calls.Explain company products/services clearly and effectively.Understand customer requirements and recommend suitable solutions.Follow up regularly with interested prospects and maintain the sales pipeline.Convert leads into successful sales and achieve monthly targets.Handle customer queries and resolve basic concerns professionally.Maintain accurate records of calls, leads, follow-ups, and sales in the CRM.Build and maintain positive relationships with customers.Coordinate with the sales and operations teams for smooth order/service processing.Prepare daily and weekly sales reports.Follow up on pending orders/payments wherever required.Stay updated about company products, services, offers, and sales processes.KRA / KPINumber of outbound calls madeQualified leads generatedLead-to-conversion ratioMonthly sales/revenue achievementFollow-up effectivenessCustomer engagement and retentionCRM/data accuracyAchievement of assigned sales targetsDaily productivity and call qualityRequired SkillsExcellent verbal communication skillsStrong convincing and negotiation abilitiesGood listening and interpersonal skillsTarget-oriented and self-motivatedAbility to handle rejection and work under pressureBasic knowledge of MS Office and CRM softwareGood follow-up and relationship-building skillsProfessional and positive attitudeEligibility CriteriaGraduate in any discipline preferred.0-2 years of experience in telesales, telecalling, inside sales, customer service, or a similar role.Freshers with good communication and convincing skills may also apply.Candidates comfortable with making a high volume of outbound calls will be preferred.Key CompetenciesCommunication Customer Focus Persuasion Negotiation Result Orientation Follow-up Teamwork Accountability Time Management Positive AttitudeHow to ApplyInterested candidates can reach out to us: Call or WhatsApp: 9073909028 Email: hr@rharlalka.comJoin our team and build your career with us!

Key ResponsibilitiesMake outbound calls to prospective and existing customers.Handle inbound customer queries and provide accurate information.Generate and qualify leads through telecalling.Follow up with customers and prospects regularly.Maintain records of calls, leads, and customer interactions.Achieve daily/weekly/monthly calling and lead-generation targets.Coordinate with the sales team for lead conversion.Handle customer concerns professionally and escalate issues when required.Required SkillsExcellent verbal communication and interpersonal skills.Good Hindi and English communication; additional local language is a plus.Basic knowledge of MS Excel and computer applications.Good convincing and negotiation skills.Positive attitude and customer-oriented approach.Ability to work under targets and deadlines.

* Handle inbound and outbound customer calls professionally.* Respond to customer queries and provide accurate information.* Assist customers with their requests, complaints, and service-related issues.* Follow up with customers and maintain regular communication.* Maintain customer details, call records, and follow-up status.* Handle customer communication through phone, email, and WhatsApp.* Resolve customer issues efficiently and escalate complex queries when required.* Maintain a positive and professional relationship with customers.* Achieve assigned calling, customer service, and follow-up targets.* Work independently and manage daily tasks effectively in a Work From Home environment.

We are looking for an International BPO Executive to join our team in Rajarhat. In this role, you will interact with international clients and help them with their inquiries and issues.Key Responsibilities:- Customer Support: Provide assistance to customers via phone, email, or chat to resolve their queries efficiently and effectively.- Issue Resolution: Identify customer problems and offer suitable solutions, ensuring that customer satisfaction is maintained.- Data Entry: Accurately enter customer information and feedback into our systems to ensure records are up to date and complete.- Sales Support: Assist in promoting our services and products, contributing to sales objectives by guiding customers through the purchase process.- Feedback Collection: Gather and document customer feedback to help improve our services and enhance the overall client experience.Required Skills and Expectations:Candidates should have 1 to 4 years of experience in a BPO or customer service role. A minimum educational qualification of 10th pass is required. Good communication skills in English are essential, as you will engage with international clients. You should be comfortable working in a team and possess a problem-solving attitude. Basic computer skills are necessary to handle data entry tasks effectively. Flexibility in working hours is expected to meet international client needs, along with a commitment to achieving targets and providing excellent service.

As a Customer Support Specialist, you will play a crucial role in assisting our customers and ensuring their satisfaction with our services. Your main tasks will include:- Responding to Customer Inquiries: You will handle questions and requests from customers via phone, email, or chat, aiming to provide timely and accurate answers.- Resolving Issues: When customers face problems, you will troubleshoot and help them find solutions, working diligently to restore their satisfaction.- Documenting Customer Interactions: You will be responsible for recording all customer communications accurately in our systems to keep track of issues and resolutions.- Providing Product Information: You will inform customers about our products or services, helping them understand their features and benefits.- Managing Customer Feedback: Gathering and reporting customer feedback is essential for improving our services. You will ensure that this feedback is communicated to the relevant teams.To be successful in this role, you should possess strong communication skills, both written and spoken, to interact effectively with customers. Having a problem-solving mindset will be beneficial in addressing various customer concerns. Basic computer skills are needed for using customer support software and documenting interactions. A background in a relevant field such as B.A, B.C.A, B.B.A, B.Com, or any professional degree is preferred. You should also show a willingness to learn and adapt in a fast-paced work environment.

We are looking for a BPO Telecaller to join our team in Kolkata. This is a full-time office job suited for individuals who have recently completed their 10th grade and are eager to start their career in the Business Process Outsourcing sector. Key Responsibilities:- Making Calls: You will be responsible for reaching out to potential customers to provide information about our services. Your communication skills will help create a positive impression.- Understanding Customer Needs: Listen attentively to customers' queries and concerns, ensuring you understand their needs to provide appropriate solutions.- Recording Information: Maintain accurate records of customer interactions in our database. This helps in tracking communication and following up effectively.- Meeting Targets: Work towards achieving daily and monthly call targets. Your performance will contribute directly to the team's success.- Providing Feedback: Share insights and feedback from customers with the team to help improve our services and customer experience.Required Skills and Expectations:Candidates should possess strong verbal communication skills, with the ability to convey information clearly and professionally. Basic computer knowledge is essential for data entry and managing customer records. A positive attitude and a willingness to learn are important, as is being a team player who can collaborate effectively with colleagues. Punctuality and reliability are also expected, as this role will require consistent attendance at the office. Previous experience is not required, but any exposure to customer service can be beneficial.

As a Calling Executive, you will play a crucial role in engaging with customers and promoting our services. Your primary responsibilities will include:- Making Outbound Calls: You will reach out to potential or existing customers to provide information about products and services, ensuring clarity and accuracy in communication.- Customer Engagement: You will listen to customer queries and concerns, ensuring that each interaction is handled with care and professionalism, leading to high customer satisfaction.- Data Entry and Management: You will maintain accurate records of customer interactions and feedback in our database, which helps in tracking performance and providing better service.- Achieving Targets: You will work towards meeting daily and monthly call targets, contributing to the team's overall success, and motivating yourself and your peers to excel.- Team Collaboration: You will work closely with team members and supervisors to share insights and best practices that enhance the calling process and improve customer experiences.For this role, you should possess the following skills and qualities:- Strong Communication Skills: You need to communicate clearly and effectively in both verbal and written forms to build rapport with customers.- Listening Skills: Ability to listen carefully to customer needs and respond appropriately.- Positive Attitude: A friendly and positive demeanor helps create a welcoming experience for customers.- Basic Computer Skills: Familiarity with using computers for data entry and managing customer information is essential.- Eagerness to Learn: A strong desire to learn and improve in a fast-paced environment is important, especially for those new to the workforce. This is a full-time position based in Kolkata, suitable for individuals with 0 to 5 years of experience.

As a Telesales Representative, you will play a key role in our sales team, engaging with potential customers over the phone to promote and sell our products or services. This position is located in Kolkata, and we welcome applicants with 0 to 5 years of experience who have completed at least their 12th grade. Key Responsibilities:- Customer Outreach: Reach out to potential customers through phone calls to introduce our products, build interest, and capture leads.- Product Knowledge: Gain a comprehensive understanding of our product offerings to effectively communicate features and benefits to customers.- Sales Pitch: Deliver a clear and persuasive sales pitch to convince prospects to make a purchase or schedule further discussions.- Customer Engagement: Listen to customer needs and respond to inquiries to build rapport and trust, aiding in closing sales.- Maintain Records: Accurately record customer interactions and details of sales processes in our system for follow-up and analysis.- Meet Targets: Work towards achieving individual and team sales goals and targets through consistent performance.To be successful in this role, candidates should possess strong communication skills, a positive attitude, and the ability to handle rejection with resilience. Familiarity with basic computer applications and a willingness to learn are essential. We are looking for motivated individuals who can work collaboratively in a team environment and demonstrate a proactive approach to selling.

we are looking for a smart tele caller, with basic computer skils, tele sales . who join our company deliver service.

We are looking for a dedicated Telecaller Cum Computer Operator to join our team in Bowbazar. The ideal candidate will be responsible for making calls to clients, maintaining records, and performing various computer-related tasks.Key Responsibilities:- Making Outbound Calls: Contact potential and existing customers to promote services or gather information, ensuring a polite and professional communication style.- Data Entry: Accurately enter and update customer information in the computer system, ensuring all data is up to date and correct.- Customer Support: Address customer inquiries and provide assistance, aiming to solve any issues they may have during the call.- Maintaining Records: Keep detailed records of all calls made and information gathered, which aids in tracking progress and customer feedback.- Reporting: Prepare weekly or monthly reports based on the call activities and customer interactions, providing insights for management.Required Skills and Expectations:The candidate should have excellent communication skills in English and the local language to converse effectively with clients. Basic computer skills, including proficiency in MS Office, are essential for data entry and reporting tasks. A positive attitude, patience, and empathy towards customers are crucial for this role. Candidates must possess strong organizational skills to handle multiple tasks simultaneously and be detail-oriented to ensure accuracy in data. A minimum of 1 to 3 years of experience in telecalling or a similar role is preferred, and a 10th-grade education is required. Female applicants are encouraged to apply for this full-time position based in the office.

We are looking for an enthusiastic International BPO Executive to join our team in Kolkata. This position is ideal for candidates with a passion for customer service and communication, whether you are an experienced professional or a fresh graduate.Key Responsibilities:- Customer Support: Provide excellent support to international customers through phone, email, or chat, ensuring their inquiries are addressed promptly and accurately.- Problem-Solving: Assist customers in resolving issues by understanding their needs and providing effective solutions, helping to enhance their overall experience.- Data Entry: Accurately input and maintain customer information in the system, ensuring that records are kept up-to-date and secure.- Feedback Collection: Gather customer feedback regarding products and services, which helps improve service quality and customer satisfaction.- Collaboration: Work closely with other team members and departments to share information and support overall business objectives.Required Skills and Expectations:Candidates should possess strong verbal and written communication skills in English, as this role involves interacting with international clients. A professional demeanor and a friendly attitude are essential for delivering high-quality customer service. Familiarity with basic computer applications and typing skills is necessary. We appreciate candidates with strong problem-solving skills, a willingness to learn, and the ability to work well in a team environment. Since this position is office-based, we expect reliability and commitment to regular work hours. Whether you are just starting your career or have some experience, we invite you to apply and grow with us.

We are seeking a motivated BPO Telecaller to join our team in Kolkata. This role is suitable for individuals looking to gain experience or start their careers in the BPO industry. Key Responsibilities:1. Customer Interaction: You will engage with customers over the phone, addressing their inquiries and providing information about our products and services.2. Lead Generation: Your role will involve identifying potential customers and generating leads by making outbound calls and following up on inquiries.3. Problem Resolution: You will assist customers with any issues they may encounter, ensuring a positive experience and fostering customer loyalty.4. Data Management: Accurate record-keeping is essential, as you will input customer data and interactions into the system, maintaining up-to-date and organized records.5. Team Collaboration: You will work closely with your team to share insights and strategies for improving customer service and achieving sales targets.Required Skills and Expectations:Candidates should have a minimum educational qualification of 10th grade. We welcome individuals with 0 to 1 year of experience in a customer service role or call center. Strong communication skills in English and Hindi are necessary, along with the ability to listen actively and understand customer needs. A positive attitude, patience, and a willingness to learn are essential for success in this position. You should be eager to work in a fast-paced environment and be open to accepting feedback for continuous improvement.

Solve the Customer quires and give the solution through the call.Company - Globiva pvtHS / Graduate / Male / Female all eligible1 Yr Experience required on PaperSalary - 19000inhand - 15000 Attendance bonus -2000Incentive upto - 30000Job location - Kolkata Sector 5

Job SummarySolve LegalX Private Limited is looking for customer-focused and professional Customer SupportExecutives to provide excellent support experience, resolve customer queries efficiently, andmaintain strong customer relationships.Key Responsibilities- Handle customer inquiries through calls, emails, and chat support.- Provide accurate information regarding company services.- Resolve customer concerns and ensure timely issue closure.- Maintain customer records and update CRM/database.- Coordinate with internal departments for query resolution.- Follow up with customers and maintain service quality standards.- Ensure high customer satisfaction and retention.Requirements- 2-3 years of experience in Customer Support, Customer Service, Tele Support, or ClientCoordination.- Good communication skills in English, Hindi, and Bengali.- Strong interpersonal and problem-solving skills.- Ability to handle customer concerns professionally.- Basic computer knowledge and email handling skills.- Customer-first attitude with willingness to learn.Preferred Skills- Experience handling inbound/outbound customer calls.- Knowledge of CRM tools will be an advantage.- Ability to manage multiple customer interactions effectively.Benefits- Stable Work Environment- Career Growth Opportunities- Learning & Development Support- Supportive Team Environment

We are seeking a dedicated Telecalling Executive to join our team in Barabazar. The ideal candidate should have 1 to 7 years of experience and possess excellent communication skills to engage with clients effectively.Key Responsibilities:- Outbound Calling: Make calls to prospective customers to promote products or services, capturing their interest and providing detailed information.- Lead Generation: Identify potential leads through market research and initial contact, contributing to the sales pipeline.- Customer Support: Assist existing customers with queries, ensuring their issues are resolved promptly and satisfactorily.- Database Management: Maintain an organized database of customer interactions, updates, and feedback for continuous improvement in communication strategies.Required Skills and Expectations:Candidates must have a graduate degree and demonstrate strong verbal communication skills. A friendly and persuasive demeanor is essential to build rapport with clients. Proficiency in using CRM software for tracking calls and managing customer data is advantageous. A proactive approach to problem-solving and the ability to handle objections effectively will be key to achieving targets. Candidates should be comfortable working in an office environment and be adaptable to a fast-paced atmosphere. Team players who can collaborate and share insights with colleagues will thrive in this role.

We are looking for a dedicated Tele Caller to join our team in Bankura. This is a part-time position that allows you to work from home. The ideal candidate can be a fresh graduate or someone with up to 6 years of experience.Key Responsibilities:- Making Calls: Reach out to potential clients to introduce our services, ensuring a friendly and professional approach.- Explaining Services: Clearly describe the features and benefits of our services to potential customers to help them understand.- Handling Inquiries: Respond to user questions and concerns promptly, providing accurate information to nurture leads.- Updating Records: Maintain and update customer information in our database after each call, ensuring all data is accurate.- Achieving Targets: Work towards set sales targets by effectively communicating and persuading potential clients.- Feedback Collection: Gather feedback from customers about their needs and experiences to help improve our services.Required Skills and Expectations:- Communication Skills: Candidates should have clear and effective verbal communication skills to engage customers positively.- Basic Computer Knowledge: Familiarity with computers and software for data entry is essential.- Listening Skills: Ability to listen to customer needs and concerns is vital in providing the right solutions.- Self-Motivated: Be able to work independently with minimal supervision, managing time effectively.- Adaptability: Willingness to learn and adapt to the evolving needs of the business and customers. Candidates who meet these qualifications are encouraged to apply for this exciting opportunity!

About UsArohi Global Textiles (OPC) Pvt Ltd. is a renowned brand in Lingerie & Underwear Manufacture segment in India. Arohi Provides Premium quality and skin friendly underwear for men, women and kids. Arohi Global Textiles (OPC) Pvt Ltd partners with entrepreneurs and distributors to launch private-label innerwear and underwear lines. Role OverviewWe are hiring 5 Inside Sales Executives to make outbound calls to qualified leads interested in starting a distribution business with Arohi Global. The role is conversion-focused: you will explain our new business model of own brand, answer queries, overcome objections, and convert leads into clients. Immediate joiners preferred.

We are looking for a motivated female Tele Caller to join our team in Bowbazar, Kolkata. The ideal candidate will have 1 to 3 years of experience in telemarketing or a related field. A minimum educational qualification of 10th pass is required.As a Tele Caller, your primary responsibilities will include calling potential customers and presenting our products or services. You will manage calls effectively and address customer inquiries to build rapport and secure sales. It is important to maintain a positive attitude while handling objections and providing accurate information.You will also need to update customer records in our database after each call and track call outcomes to support ongoing sales efforts. Additionally, collaborating with team members to improve sales techniques and participate in training sessions will be part of your role.To succeed in this position, candidates should possess excellent verbal communication skills and a friendly demeanor. Being persuasive and able to handle rejection is vital. Strong organizational skills and attention to detail are necessary to keep track of calls and customer interactions. The ability to work under pressure and achieve targets is essential, as is being comfortable with making numerous calls throughout the day.If you are enthusiastic about sales and enjoy talking to people, we encourage you to apply for this full-time, office-based role.