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Outbound Calling Job Vacancies in Mumbai

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12th Pass Freshers For Telecaller

Pacific Placements and Business Consultancy Pvt. Ltd.

  • 0 - 1 yrs
  • Mumbai
Microsoft Excel Motivating Skill Phone Banking Outbound Calling Marketing Communication KPO Domestic BPO Voice Process Presentation Skills
We are looking for a dedicated Tele Caller to join our team in Mumbai. This entry-level position is ideal for individuals who are keen to develop their communication skills while helping to connect clients with our services.nnKey Responsibilities:nn1. Conducting Outbound Calls: You will reach out to potential customers, providing them with information about our services and answering their queries effectively.nn2. Customer Engagement: Engaging with customers is vital. You will build rapport, encourage interest, and gather feedback to improve our offerings.nn3. Data Entry: Accurate documentation of customer interactions is essential. You will maintain records of calls made, outcomes, and follow-ups in the database.nn4. Achieving Targets: You will be expected to meet daily and monthly call targets, contributing to overall team goals in customer outreach and sales.nnRequired Skills and Expectations:nnCandidates should have completed their 12th grade and possess strong verbal communication skills to convey information clearly over the phone. Good listening skills are essential for understanding customer needs. A basic understanding of MS Office tools and data entry is necessary, along with a positive attitude and willingness to learn. Being self-motivated and organized will help you thrive in this fast-paced work environment. If you have a passion for communicating with people and a desire to grow in the field, this position is for you.
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  • 0 - 2 yrs
  • 3.5 Lac/Yr
  • Mumbai
Outbound Calling Customer Care Domestic BPO Customer Support Voice Process
Position: Telecaller / Telesales ExecutiveOpenings: Multiple (Across all locations)Work Locations: Malad, Virar, Mulund, Kalyan, and DombivliJob Type: Full-TimeSalary (In-Hand): 10,000 - 30,000 per month (Depending on interview performance, experience, and the specific process/domain)Incentives: Uncapped Performance-Based Incentives (Earn as much as you want based on conversions/targets)We are actively looking for energetic, confident, and target-driven Telecallers to join our expanding teams across Malad, Virar, Mulund, Kalyan, and Dombivli. In this role, you will act as the voice of our organization, connecting with prospective customers, pitching our products or services, managing inquiries, and converting leads into sales opportunities.Both freshers looking for a strong career start and experienced candidates from BPO, finance, real estate, or sales backgrounds are welcome to apply.
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  • 0 - 2 yrs
  • 1.8 Lac/Yr
  • Borivali East Mumbai
Marketing Communication Domestic BPO Outbound Calling Telecalling
We are looking for a motivated Tele Caller to join our team in Borivali East, Mumbai. This full-time position is ideal for individuals with 0 to 2 years of experience who have completed at least the 10th grade.nnAs a Tele Caller, your key responsibilities will include:nn1. Making Calls: You will be responsible for reaching out to potential customers over the phone. This involves introducing our services and gathering valuable information about their needs.nn2. Customer Interaction: Engaging with customers in a friendly and professional manner is essential. You will listen to their inquiries, provide appropriate solutions, and ensure they have a positive experience.nn3. Updating Records: You will maintain accurate records of calls made and customer interactions. This is crucial for tracking progress and following up as needed.nn4. Feedback Gathering: You will collect feedback from customers about our services. This information will help improve our offerings and enhance customer satisfaction.nnTo succeed in this role, you should possess strong communication skills and the ability to engage with different types of people. Being patient and having a good understanding of customer service principles are important. You should also be organized and detail-oriented to keep track of your calls and follow up effectively. If you are enthusiastic about working in a dynamic environment and are eager to learn, we encourage you to apply.
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  • 1 - 3 yrs
  • 3.8 Lac/Yr
  • Mumbai
Customer Support Outbound Calling English Language Outbound Sales Good Communication
Job ResponsibilitiesMake outbound calls to B2B / corporate clients and introduce meal voucher and employee benefit solutions.Understand the client's business requirements and employee benefit needs.Explain the features, benefits and value proposition of meal vouchers and benefit solutions.Effectively pitch the product and generate interest among prospective corporate clients.Fix appointments / meetings with interested clients.Follow up with prospects regularly Update call details, client responses, follow-ups and appointment status in the CRM / system.Achieve daily and monthly calling, lead generation and appointment-fixing targets.Maintain professional communication and build a positive relationship with prospective clients.Coordinate with the sales team for scheduled meetings and ensure proper handover of qualified leads.
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  • Fresher
  • 2.5 Lac/Yr
  • Virar West Mumbai
Telecommunication Outbound Calling Basic Computers Convincing Power
We are looking for a dedicated Telecalling Executive to join our team in Virar West, Mumbai. This role is ideal for freshers eager to kickstart their careers in a dynamic environment.Key Responsibilities:1. Customer Engagement: Make outbound calls to potential clients to introduce and promote services. Engage effectively to build rapport.2. Lead Generation: Identify and gather information about prospective clients to generate leads. Document interactions and update lead status in our system.3. Follow-Up Calls: Conduct follow-ups with leads to ensure effective communication and answer any queries they may have.4. Data Management: Maintain accurate records of calls and customer interactions in our database, ensuring all information is up to date.5. Team Collaboration: Work closely with the sales and marketing teams to align your efforts with ongoing campaigns and objectives.Required Skills and Expectations:Candidates should have completed at least their 12th grade and possess strong communication skills to effectively convey information and engage with customers over the phone. Candidates are expected to be self-motivated, goal-oriented, and possess good listening skills. Familiarity with basic computer operations is preferred. The ability to work well in a team and adapt to a fast-paced environment will be essential for success in this full-time role.
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  • 0 - 1 yrs
  • 3.0 Lac/Yr
  • Bhandup West Mumbai
Outbound Calling Tele Caller
Karyaforce *Opening for HDFC LOYALTY Banking process* LEAD GENERATION campaign *Hsc passed can apply now*Salary 13000- 20,000 per month Daily Incentives can earn Shift Timing 9:30 Am to 7:00 Pm All Rotational week-off *Freshers are welcome*Location -Bhandup west 10 min walking distance from stationAnd *Requirement for LOAN WISE Process* Min hsc *6 months to 1 year hard core sale calling experienced*Sal -Upto- 20,000.Shift -general shift
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Urgent Requirement For Tele Caller

Strivik Business Solutions Pvt Ltd

  • 1 - 3 yrs
  • 2.3 Lac/Yr
  • Mumbai
Microsoft Excel Outbound Calling Negotiation Skills Convincing Power Tele Marketing Telesales Tele Sales Computer Skills Calling
We are seeking a dedicated Tele Caller to join our team in Mumbai. The ideal candidate will have 1 to 3 years of experience and should have completed at least the 12th grade. This is a full-time position with the flexibility to work from home. nnKey Responsibilities:nn- Making Outbound Calls: The Tele Caller will engage with potential customers by making outbound calls to introduce our products or services and generate interest.n- Customer Interaction: Building rapport with customers is essential. The Tele Caller will listen to customer inquiries, provide information, and answer questions effectively.n- Data Entry: After each call, the Tele Caller will input relevant customer information and call outcomes into our database to ensure accurate records.n- Follow-up: Regularly following up with leads and customers is crucial for maintaining relationships and closing sales.nnRequired Skills and Expectations:nnThe ideal candidate should possess excellent communication skills, with the ability to convey information clearly and persuasively. Strong listening skills are essential to understand customer needs. Candidates should be self-motivated, have a positive attitude, and be comfortable working independently in a work-from-home environment. Basic computer skills and familiarity with database management will also be beneficial. Attention to detail is important for maintaining accurate records and providing quality service to customers.
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  • 3 - 4 yrs
  • 4.0 Lac/Yr
  • Vasai East Mumbai
Outbound Calling Lead Generation Inside Sales Convincing Power Marketing Online Sales Marketing Communication
Job SummaryWe are looking for a Telephonic Sales Executive to handle and convert sales inquiries received through IndiaMART, Google Ads, website, and other online platforms. The candidate will be responsible for prompt customer response, lead qualification, follow-ups, quotation coordination, and converting inquiries into sales.Key ResponsibilitiesHandle incoming leads and customer calls from IndiaMART, Google Ads, website and online platforms.Contact new leads promptly, understand their requirements and provide product information.Generate qualified leads and convert inquiries into sales opportunities.Follow up with customers through calls and WhatsApp until order closure.Coordinate with the sales/design team for quotations and technical requirements.Maintain accurate lead and follow-up records in Excel/CRM.Schedule customer meetings/site visits for the sales team whenever required.Achieve monthly lead conversion and sales targets.Submit daily calling and follow-up reports to the reporting manager.Candidate ProfileGraduate in any discipline.3-4 years of experience in Tele Sales / Inside Sales / Lead Generation.Experience handling IndiaMART leads, Google Ads leads or online inquiries will be preferred.Excellent communication and convincing skills.Good follow-up and negotiation skills. Target-oriented, confident and customer-focused.Basic knowledge of MS Excel, WhatsApp and CRM.Candidates From Virar To Vasai preferred.
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Opening For Front Desk

The Glamouur Academy

  • 1 - 2 yrs
  • 1.5 Lac/Yr
  • Malad West Mumbai
Marketing Communication Outbound Calling
We are looking for a Front Desk Officer to join our team in Malad West. This is a part-time position ideal for individuals with 1 to 2 years of experience. The candidate should have completed their 12th standard.Key Responsibilities:- Greeting Visitors: Welcome clients and guests warmly, making them feel comfortable and acknowledged as they arrive at the office.- Answering Phone Calls: Handle incoming calls professionally, providing information, taking messages, or directing calls to the appropriate personnel.- Managing Appointments: Schedule and coordinate appointments or meetings for staff and visitors, ensuring an organized and smooth flow of activities.- Maintaining Records: Keep accurate records of visitor logs and other documents, contributing to an efficient office environment and easy reference.- Assisting Staff: Support team members with administrative tasks as needed, fostering team collaboration and ensuring optimal office operations.Required Skills and Expectations:The ideal candidate should possess strong communication skills, both verbal and written, to effectively interact with visitors and staff. Organizational skills are essential for managing appointments and maintaining accurate records. A friendly and professional demeanor is crucial for creating a welcoming atmosphere. Candidates should be comfortable using standard office equipment, such as phones and computers, and should have the ability to multitask while remaining attentive to details. Reliability and a proactive attitude towards problem-solving are also important in this role.
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  • 0 - 3 yrs
  • 3.0 Lac/Yr
  • Mumbai
Pre Sales Lead Generation Outbound Calling
Key Responsibilities:Make outbound calls to prospective customers from provided leadsPresent and explain company offerings clearly and persuasivelyFollow up on inquiries and maintain consistent communication with potential clientsHandle objections professionally and close salesMaintain accurate records of calls, customer interactions, and salesProvide feedback on customer preferences, trends, and concernsRequirements: Excellent communication and interpersonal skills Confident, persuasive, and self-motivated Basic computer knowledge (Excel, email,) Ability to handle pressure and work towards targets Previous experience in telesales, customer service, or a similar role is an advantageBenefits:Fixed salaryTraining and growth opportunitiesFriendly and supportive work environment
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  • 0 - 1 yrs
  • 3.0 Lac/Yr
  • Andheri East Mumbai
Marketing Communication Negotiation Skills Outbound Calling Inbound CRM Lead Follow-up Education Counsellor Lead Generation Marketing
Handling all fresh inquiries by making outbound phone calls, answering basicqueries, and scheduling their appointments with the Counsellors of K11.These would be all the leads who have already inquired about the courses at K11through various media. The calls would NOT be cold calls to random data.Follow up calls to all these inquiries as required.Update the details on CRM and other systems used by the companySubmit daily activity report to immediate superio
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Freshers For Telesales Representative - Mumbai

Pristine E Tele Services Private Limited

  • 0 - 1 yrs
  • Mumbai
Good Communication Outbound Calls Tele Marketing Sales
An International BPO based in Malad West operating since last 20 years with current employee strength of 300+ employees. We are expanding our operations and need Candidates for our various U.S. Outbound/Inbound/Sales Processes.Candidates should have good command over spoken and written English/ A go getter Attitude & Target oriented.Interview :Mon - Fri 6:30 pm to 11:00 pm (Walk in only)Age Limit: max 42 yrs. ( If there is someone above 42 and has BPO experience you can share the resume and if the candidates fits the profile we can schedule an interview) 2 Rounds of Interviews Hr & Operations Qualification No Bar Transportation Boundaries: Western Suburbs - Churchgate to VirarHarbor Line - Kurla/Dadar only - we can also recruit candidates up to Mulund.Package: Rs.20000 to Rs.30000 Gross - ( Can go high based on BPO experience and interview)+ Incentives +Home Drop +24 Paid Leaves Annually +PF, ESICFixed Shift Timings: Night shift 6:30 pm to 4:00 am (Saturday & Sunday fixed off, (1st Saturday working, for selected Process)Documents Required:Educational + Identity Proof ( PAN, Aadhar Compulsory) + Residential Proof + Appointment Letter + Salary Proof (Payslip) + Experience Letters, 2 PP size photographs.Kindly let us know the names of the candidates before they come for the interview on the whatsapp group.For any further details feel free to reach us on below numbers: Roshel - 8425893904Khushi - 9137544858
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  • 3 - 9 yrs
  • 6.0 Lac/Yr
  • Mumbai
Inside Sales Executive Outbound Calling Inbound Voice Process Outbound Voice Process
Key Responsibilities High-quality outbound calling to US senior leaders (80-100 calls/day) Understand customer needs, pitch solutions & handle objections professionally Convert qualified leads into revenue and achieve monthly KPIs/targets End-to-end inside sales cycle: prospecting pitching proposals closures Maintain accurate CRM pipeline (Salesforce/Zoho/HubSpot preferred) Share solution decks, RFP/RFI responses & follow-ups to drive closures Weekly reporting & forecasting in collaboration with management
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  • 0 - 1 yrs
  • 3.5 Lac/Yr
  • Malad West Mumbai
Domestic BPO Cold Calling Voice Process Customer Support Outbound Calling
# URGENT HIRING - BPO PROCESS MALAD AM GLOBAL HIRE is hiring candidates for an urgent BPO requirement in Malad, Mumbai.### Job Details Location: Malad, Mumbai Role: Customer Service / Sales / Voice Process Qualification: HSC / Graduate Experience: Freshers & Experienced candidates can apply Salary: 15,000 - 30,000 per month + Incentives Shift: 9 AM - 6 PM / 10 AM - 7 PM / 11 AM - 8 PM Weekly Off: As per process Joining: Immediate Joiners Preferred### Candidate Requirements* Good communication skills* Basic computer knowledge* Good customer-handling skills* Candidates should be comfortable working in a BPO environment* Freshers and experienced candidates are welcome* Candidates from nearby areas preferred### Why Join? Attractive salary + incentives Multiple career opportunities Immediate hiring Growth opportunities Friendly work environment Call / WhatsApp: 7984905245 Interested candidates can apply now.AM GLOBAL HIRE*Recruitment & Staffing Solutions*
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  • 0 - 1 yrs
  • 3.0 Lac/Yr
  • Marol Maroshi Road Mumbai
Voice Process Domestic BPO Outbound Calling Convincing Power
Make outbound calls to prospective property buyers.Explain real estate projects, pricing, amenities, and offers.Understand customer requirements and qualify leads.Generate and maintain prospective customer leads.Follow up regularly with interested customers.Schedule and coordinate property/site visits.Maintain accurate customer and lead recordsCoordinate with the sales team for qualified leads and site visits.Achieve daily, weekly, and monthly calling and lead-generation targets.Handle customer queries and objections professionally.
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  • 1 - 3 yrs
  • Nariman Point Mumbai
Outbound Calling Voice Process Inbound Lead Generation
We are looking for a motivated Telesales Executive to join our team in Nariman Point, Mumbai. In this full-time position, you will be responsible for selling our products and services over the phone, helping to drive our company's success.Key Responsibilities: - Outbound Calls: You will make calls to potential customers, introducing them to our products and services to generate interest and sales. - Customer Engagement: Engage with customers effectively by providing information, addressing concerns, and understanding their needs to offer suitable solutions. - Sales Targets: You will be responsible for meeting monthly sales targets, ensuring your calls are productive and beneficial for the company. - Follow-Up: Maintain regular follow-up with leads and existing customers to build strong relationships and encourage repeat business. - Record Keeping: Keep accurate records of calls, sales, and customer information in our database for tracking and reporting purposes.Required Skills and Expectations: Ideal candidates should have 1 to 3 years of experience in telesales or a similar role. A high school diploma is required. Strong communication skills, along with a friendly and persuasive attitude, are essential. Candidates must be able to work independently and demonstrate resilience in overcoming objections. Proficiency in basic computer skills is necessary to manage client data efficiently. The role is intended for female applicants only, and you must be willing to work from our office location.
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  • 0 - 4 yrs
  • 3.0 Lac/Yr
  • Kanjurmarg West Mumbai
Marketing Outbound Calling Technical Sales Problem Solving Lead Generation
Job description:Job SummarySiddhi Filter Media is looking for a proactive and research-driven Telecaller cum Inside Sales Associate. This is not a simple calling job it involves Market Research (R&D) to identify new industrial sectors and Strategic Cold Calling to build business relationships. You will play a key role in identifying potential B2B clients and converting them into sales leads.Key Responsibilities1. Telecalling & Outreach (Core Role):Conduct high-volume outbound cold calls (Daily Target: [e.g., 60-80] calls) to industrial prospects.Deliver professional sales pitches for our filtration products (Air, Liquid, and Solid filter media).Navigate through gatekeepers to connect directly with Purchase Managers and Technical Heads.Handle customer objections confidently and provide accurate product information.2. Market Research & R&D:Conduct daily research to identify new industries (Pharma, Chemical, Food, Oil & Gas) that require filtration solutions.
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  • 0 - 1 yrs
  • 2.8 Lac/Yr
  • Powai Mumbai
Outbound Calling Lead Generation Domestic BPO
As a Telesales Executive, you will be responsible for generating sales through outbound calls and building strong relationships with potential customers. You will play a key role in increasing sales and customer engagement.Key Responsibilities:- Make Outbound Calls: You will reach out to potential clients to introduce our products or services and provide information to help drive sales.- Follow Up on Leads: After initial contact, you will follow up with leads to maintain interest and answer any questions they may have.- Understand Customer Needs: It is essential to listen to customers and understand their needs to offer appropriate solutions.- Achieve Sales Targets: You will be expected to meet monthly sales goals by effectively promoting our offerings and closing deals.- Maintain Customer Records: Keeping accurate records of customer interactions and sales progress is important for tracking performance and follow-ups.- Provide Excellent Customer Service: Ensuring customer satisfaction through friendly and professional communication is key to building long-term relationships.Required Skills and Expectations:- Communication Skills: Strong verbal communication skills are essential for effectively engaging with customers.- Persuasive Ability: You should be able to persuade and influence customers through conversation.- Basic Computer Skills: Familiarity with computer systems and software for documenting calls and sales is necessary.- Team Player: Collaboration with colleagues and adherence to team goals and objectives is important.- Positive Attitude: A proactive and positive attitude towards work and the ability to handle challenges gracefully is expected in this role.
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Hiring For 10th Pass Freshers - Telemarketing Manager

A Line Sales and Distribution Company

  • 0 - 6 yrs
  • 3.0 Lac/Yr
  • Mumbai
Outbound Calling Lead Generation
We are looking for a dedicated Tele Sales Officer to join our team in Mumbai. In this role, you will be responsible for reaching out to potential customers and promoting our products or services. Your primary focus will be on generating sales and building strong relationships with clients over the phone.Key Responsibilities:- Contact potential customers: You will make calls to individuals or businesses to introduce our products or services and gauge their interest.- Explain product benefits: It is essential to clearly communicate the features and advantages of our offerings, helping customers understand how they can meet their needs.- Handle customer inquiries: You will answer any questions or concerns potential customers may have, providing them with the information necessary to make informed decisions.- Achieve sales targets: You will be expected to meet daily, weekly, or monthly sales goals, demonstrating your ability to drive results through effective communication.- Maintain accurate records: Keeping detailed records of calls, customer interactions, and sales progress is necessary for tracking performance and improving strategies.Required Skills and Expectations:- Strong communication skills: You should be able to convey information clearly and persuasively over the phone.- Customer service orientation: A friendly and approachable demeanor is crucial for building rapport with clients.- Goal-oriented mindset: A focus on achieving targets and overcoming challenges is essential for success in this role.- Basic computer skills: Familiarity with using computers to enter data and manage records is needed.- Team player: You should be willing to collaborate with colleagues and contribute to a supportive work environment.
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  • 0 - 1 yrs
  • 0.9 Lac/Yr
  • Female
  • Vikhroli Mumbai
Good Communication Skills Client Counselling Outbound Calling Voice Process Marketing Communication
Make calls to potential clients and generate leads.Explain property/project details to interested customers.Follow up with clients regularly and schedule site visits.Coordinate with the sales team for further follow-ups and bookings
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Openings For Telecaller || Freshers & Experienced

Pacific Placements and Business Consultancy Pvt. Ltd.

  • 0 - 1 yrs
  • Dahisar East Mumbai
Microsoft Excel Motivating Skill Phone Banking Outbound Calling Marketing Communication
We are seeking a motivated Telecaller to join our team in Dahisar East, Thane. This is a full-time position suitable for freshers or individuals with less than one year of experience. The ideal candidate will have a minimum education level of 12th pass.Key Responsibilities:1. Outbound Calling: Contact potential customers using a provided list, introducing our services and encouraging interest.2. Lead Generation: Identify and qualify leads by understanding customer needs and providing relevant information about our offerings.3. Record Keeping: Maintain accurate records of calls made, customer interactions, and feedback in our database to ensure follow-up accuracy.4. Customer Interaction: Answer customer queries, resolve issues, and provide information about products and services to enhance customer satisfaction.5. Follow-Up: Regularly follow up with prospects and existing customers to ensure their needs are met and encourage repeat business.Required Skills and Expectations:We are looking for candidates with strong communication skills, both verbal and written, to convey information clearly and effectively. A positive attitude and good interpersonal skills are essential for building relationships with customers. Attention to detail is important for accurately maintaining records, and a willingness to learn is crucial for understanding our services and selling them effectively. Candidates should be comfortable working in an office environment and able to handle feedback constructively. The ability to work independently as well as in a team will contribute to success in this role.
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Customer Care Executive - Full Time - Freshers

Pacific Placements and Business Consultancy Pvt. Ltd.

  • Fresher
  • Dombivli East Mumbai
Customer Relationship Outbound Calling Customer Care Customer Service Customer Support Customer Handling
We are looking for a dedicated Customer Service Executive to join our team in Dombivli East, Mumbai. This is a full-time position ideal for freshers who have completed their 10th grade. In this role, you will be the first point of contact for our customers, helping them with their inquiries and providing support for any issues they may face.Key Responsibilities: - Respond to Customer Inquiries: You will answer customer questions via phone or in person, ensuring they receive accurate information. - Resolve Issues: When customers have problems, you will guide them through the process to find solutions quickly and efficiently. - Maintain Records: You will keep track of customer interactions and maintain accurate records in our database for future reference. - Provide Product Information: It will be your duty to stay informed about our products and services so you can provide relevant information to customers. Required Skills and Expectations: We are looking for male candidates who are friendly, patient, and excellent communicators. You should be comfortable working in an office environment and possess strong problem-solving skills. Being detail-oriented and organized is essential, as is the ability to work under pressure in a fast-paced setting. A positive attitude and a desire to help customers will ensure your success in this role.
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BPO Telecaller (Fresher)

Pacific Placements and Business Consultancy Pvt. Ltd.

  • 0 - 1 yrs
  • Dadar Mumbai
Microsoft Excel Motivating Skill Phone Banking Outbound Calling Marketing Communication KPO
We are seeking a motivated BPO Telecaller to join our team in dadar. This entry-level position is ideal for candidates with minimal experience who are eager to learn and grow in the customer service field.As a BPO Telecaller, your main responsibility will be to communicate with customers over the phone. You will be required to assist customers with their inquiries, provide product information, and gather feedback. This role is crucial in maintaining positive customer relationships and promoting company services.Key responsibilities include:1. Customer Engagement: Reach out to customers using a provided database to discuss services, answer questions, and resolve any issues.2. Information Delivery: Clearly explain products and services to potential and existing customers, ensuring they understand benefits and features.3. Feedback Collection: Actively listen to customer concerns and suggestions, documenting their feedback to help improve services.4. Follow-ups: Maintain regular follow-up calls with customers to ensure satisfaction and encourage further engagement with the company.The ideal candidate will have strong communication skills, a friendly demeanor, and the ability to work well in a team. Being adaptable and willing to learn will help you succeed in this role. Basic computer skills are necessary for logging customer interactions and managing data. If you are passionate about customer service and enjoy speaking with people, we encourage you to apply.
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  • 0 - 1 yrs
  • 2.8 Lac/Yr
  • Powai Mumbai
Outbound Calling Lead Generation Domestic BPO Sales Process
As a BPO Telecaller, you will play a vital role in connecting with customers and providing them with information about our services. Your primary focus will be on effective communication and helping to resolve customer inquiries.Key Responsibilities:- Customer Calls: Reach out to customers via phone to inform them about products and services. Engaging with customers directly is essential to understanding their needs.- Address Inquiries: Answer customer questions and provide detailed explanations of services. You must be knowledgeable about our offerings to assist customers effectively.- Data Entry: Record customer interactions and update information in our database accurately. Keeping track of conversations helps maintain quality service.- Feedback Collection: Gather customer feedback to improve services. Listening to customers can help us enhance our offerings and customer experience.- Follow-Up: Make follow-up calls to ensure customer satisfaction and resolve any outstanding issues. This shows customers that we value their opinions and are dedicated to their needs.Required Skills and Expectations:- Strong verbal communication skills are important for explaining services clearly.- A professional and friendly attitude is essential for creating positive customer interactions.- Basic knowledge of computers and data entry is necessary to keep accurate records.- Ability to work in a team and co-operate with colleagues for effective service delivery.- A high level of patience and problem-solving skills will help you handle challenging customer situations.- Being punctual and responsible in meeting work commitments is crucial for a smooth workflow.
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