Voice Process Job Vacancies in Kolkata

NEED CALLER EXECUTIVE FOR DOMESTIC PROCESS

We are looking for a dedicated Customer Support Executive to join our team in Salt Lake, Kolkata. This full-time role is ideal for individuals with 0 to 2 years of experience and a minimum education of 12th pass. As a Customer Support Executive, you will be the first point of contact for our customers, helping them resolve issues and answer their queries. Your role is vital in ensuring customer satisfaction and building a positive relationship with our clients.Key Responsibilities:1. **Respond to Customer Inquiries**: Assist customers by answering their questions through phone, email, or chat. You must provide clear, helpful responses to enhance their experience.2. **Issue Resolution**: Identify and solve customer issues promptly. This may involve troubleshooting problems or escalating matters to the appropriate teams, ensuring a smooth resolution process.3. **Record Keeping**: Maintain accurate records of customer interactions and transactions. This helps in tracking issues and improving our services over time.4. **Feedback Collection**: Gather customer feedback on products and services. Sharing insights with the team will contribute to better service and product improvements.5. **Team Collaboration**: Work closely with team members and other departments to address customer needs effectively. Good communication will foster cooperation and enhance overall performance.Required Skills and Expectations:We expect you to have excellent communication skills, both written and verbal, and be able to explain complex information clearly. A strong problem-solving attitude and a friendly demeanor are essential. You should be patient and empathetic, capable of handling challenging situations calmly. Familiarity with computer systems and the ability to learn new software quickly are also important. Drop facilities will be provided during odd shifts. Contact HR Ankita or DM resume.

About the CompanyPaisa 108 Pvt. Ltd. is a fast-growing fintech company focused onsimplifying financial access and empowering users with seamless digitalsolutions. We are building a customer-first platform and looking forenthusiastic individuals to join our onboarding team.Job SummaryAs an Onboarding Telecaller, you will be responsible for connecting withnew users/leads, guiding them through the onboarding process, and ensuringa smooth and successful activation on our platform.

We are looking for a Customer Support Executive to join our team in Kolkata. This role is perfect for individuals who are eager to start their careers in customer service and have a passion for helping others.**Key Responsibilities:**- **Assist Customers:** Provide accurate information and support to customers regarding products and services through phone, email, or chat.- **Resolve Issues:** Identify and troubleshoot customer problems, ensuring timely and effective solutions to enhance satisfaction.- **Record Interactions:** Keep detailed records of customer interactions, feedback, and inquiries to help improve service quality.- **Follow Up:** Reach out to customers after resolving their issues to ensure they are satisfied with the outcome and to gather feedback.- **Collaborate with Teams:** Work closely with other departments to address customer concerns and stay updated on product knowledge.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are crucial for clearly conveying information and understanding customer needs.- **Problem Solver:** Ability to analyze issues and provide solutions while maintaining a positive attitude even in challenging situations.- **Team Player:** Demonstrate a willingness to work collaboratively with team members to achieve shared goals.- **Adaptable:** Be open to learning new skills and adjusting to changes in workload or processes as needed.- **Technical Proficiency:** Basic computer skills to navigate customer support software and other online tools comfortably.Candidates should be male, have completed their 12th grade, and have 0 to 1 year of experience. This position requires a full-time commitment and will be based in the office.

As a Customer Care Executive, you will play a vital role in ensuring customer satisfaction and providing support through various channels. You will handle inquiries and resolve issues while maintaining a high standard of service.**Key Responsibilities:**- **Handle Customer Inquiries:** Respond to customer questions and concerns via phone, email, or chat to provide timely assistance and information.- **Resolve Issues:** Identify customer problems and work to resolve them effectively, ensuring a positive experience and rebuilding trust.- **Maintain Customer Records:** Accurately document interactions with customers in the system to track inquiries and updates for future reference.- **Provide Product Information:** Educate customers on product features and services to enhance their understanding and improve their overall experience.- **Follow Up:** Regularly check in with customers post-interaction to confirm their issues are resolved and to gather feedback on their experience.**Required Skills and Expectations:**- **Communication Skills:** You should have strong verbal and written communication skills to effectively assist customers and clearly convey information.- **Problem-Solving Ability:** The role requires quick thinking and creativity to find effective solutions to customer issues.- **Attention to Detail:** A keen eye for detail helps ensure accurate documentation and reduces the chances of errors in customer interactions.- **Team Player:** You will collaborate with team members and other departments to improve service delivery and resolve customer issues.- **Basic Computer Skills:** Familiarity with computer applications and typing skills are essential for handling customer inquiries efficiently.

We are looking for a Call Center Executive to join our team in Kolkata South. In this role, you will play a vital part in providing excellent customer service and support. You will be responsible for handling inbound and outbound calls, assisting customers with their inquiries, and ensuring their satisfaction.**Key Responsibilities:**- **Answer Incoming Calls:** Respond to customer inquiries promptly and professionally, ensuring they receive the information they need.- **Resolve Customer Issues:** Address customer complaints and concerns effectively, aiming for quick resolutions that satisfy the customer.- **Maintain Records:** Keep accurate records of customer interactions and transactions for future reference and analysis.- **Follow Up:** Reach out to customers as needed to follow up on issues, ensuring that they are happy with the solutions provided.- **Provide Product Information:** Share details about products and services, helping customers make informed decisions.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are essential for interacting with customers and team members.- **Problem-Solving Skills:** Ability to think quickly and provide effective solutions to customer issues.- **Basic Computer Knowledge:** Familiarity with computer software and systems for logging calls and accessing customer information.- **Team Player:** Willingness to collaborate with colleagues to enhance the customer experience and achieve team goals.- **Adaptability:** Openness to learn and adapt to new processes and technologies in a fast-paced environment. This is a full-time, in-office position suitable for individuals with 0 to 3 years of experience who have completed their 12th grade.

Timing: 9:00 AM - 6:00 PM Requirements: Fluent in Hindi & English Good communication skills Basic sales understanding preferred Office Address:5th Floor, Shaila Tower, Webel More, Salt Lake Sector V Apply Now!

A telecaller for EMI collection in a bank or finance company needs strong communication skills and basic MS Office knowledge. They will be responsible for contacting customers with overdue payments, resolving queries, and negotiating repayment plans.

We are looking for a Customer Support Executive to join our team in Salt Lake, Kolkata. This is an exciting opportunity for individuals with 0 to 6 years of experience to assist our customers effectively.As a Customer Support Executive, your main responsibility will be to provide excellent service to customers through various communication channels. You will answer queries, resolve issues, and ensure customer satisfaction. Your role will involve actively listening to customer concerns, helping them navigate our services or products, and providing timely solutions.Key responsibilities include responding to customer inquiries via calls, emails, or chat, ensuring that all communications are polite and informative. You will assist with product-related questions and troubleshoot problems as needed. It will be essential to document customer interactions accurately in our system to track issues and solutions effectively. Additionally, you will collaborate with other teams to escalate complex issues that cannot be resolved at your level.We expect candidates to possess strong communication skills, as you will interact with diverse customers daily. Good problem-solving abilities and a friendly demeanor are also crucial to delivering a positive customer experience. Basic computer skills are necessary to navigate our customer management systems efficiently. A high school diploma is required, along with a willingness to learn and adapt to new challenges within a supportive team environment.

We are looking for a dedicated Tele Caller to join our team. The ideal candidate should be able to communicate effectively and work in a fast-paced environment.**Key Responsibilities:**- **Make Outbound Calls:** Reach out to potential customers and clients to introduce our products and services. You will be the first point of contact, so a friendly demeanor is essential.- **Follow Up on Leads:** Contact prospects who have shown interest in our offerings. Your follow-up skills will help convert inquiries into sales.- **Update Customer Information:** Maintain and update customer records in our database. Keeping accurate records is crucial for tracking interactions and sales.- **Handle Customer Queries:** Respond to questions and concerns from customers. Being knowledgeable and empathetic will enhance customer satisfaction.- **Achieve Sales Targets:** Work towards specific sales goals set by the management. Meeting these targets will help the company grow and foster personal success.**Required Skills and Expectations:**Candidates should have excellent communication skills, both verbal and written, to engage effectively with customers. A basic understanding of sales principles and customer service is beneficial. Individuals should also be self-motivated and show a willingness to learn about our products and services. Computer proficiency is expected to manage customer data. The ideal candidate will be organized, punctual, and able to work collaboratively in an office environment. Previous experience in a customer service or sales role is a plus but not mandatory.

Interested candidates send their cv on 9671112668 . i check every message there .As a Customer Support Executive, you will play a crucial role in providing excellent service to our customers. This position is based in Kolkata and requires you to work full-time in the office.**Key Responsibilities:**- **Respond to Customer Queries:** Address customer questions and concerns via phone, email, or chat, ensuring timely and accurate responses to enhance customer satisfaction.- **Provide Product Information:** Share detailed information about our products and services to assist customers in making informed decisions.- **Troubleshoot Issues:** Identify and resolve customer issues effectively, escalating complex problems to the appropriate team when necessary.- **Maintain Customer Records:** Keep updated records of customer interactions and transactions in our database to ensure accurate tracking of customer support activities.- **Follow Up with Customers:** Reach out to customers to confirm issue resolution and gather feedback, ensuring continuous improvement in service quality.- **Collaborate with Teams:** Work with various internal teams to address customer needs and streamline processes for better service delivery.To succeed in this role, you should have strong communication skills, both written and verbal, to effectively interact with customers. A good understanding of customer service principles and a patient, friendly demeanor are essential. Basic computer skills and familiarity with office software are expected. Previous experience in customer support is a plus but not mandatory, as we welcome enthusiastic candidates eager to learn and grow in the field.

We are looking for a dedicated female Tele Caller to join our team. This role offers a work-from-home opportunity, making it ideal for those seeking flexibility in their work environment. **Key Responsibilities:**- **Customer Outreach:** Contact potential customers via phone calls to promote our products and services, aiming to generate interest and inquiries.- **Lead Generation:** Identify and qualify leads by gathering essential information and assessing potential customer needs, ensuring a strong pool of prospects for the sales team.- **Follow-up Calls:** Conduct follow-up calls to nurture leads and maintain relationships, ensuring that potential customers feel valued and informed.- **Record Keeping:** Maintain accurate records of customer interactions and inquiries in our database, enabling the team to track progress and improve strategies.- **Feedback Collection:** Gather customer feedback to understand their needs and experiences, which helps the company enhance its offerings and service quality.**Required Skills and Expectations:**- Strong communication skills: You should be able to clearly articulate your thoughts and engage customers effectively over the phone.- Active listening: Ability to listen carefully to customer needs and respond accordingly is vital for success in this role.- Basic computer skills: Familiarity with using computers and handling online communication tools is essential for record-keeping and follow-up tasks.- Motivation and resilience: You should be self-motivated and capable of handling rejection gracefully, as telecalling can involve challenges.- Team player: Collaboration with other team members and departments is important in achieving collective goals. This is an excellent opportunity for individuals looking to start their career or gain experience in the telecalling field.

We are looking for a motivated Female Tele Caller to join our team in Kolkata. This full-time, work-from-home position is ideal for candidates with 0 to 6 years of experience who have completed at least the 10th grade.Key Responsibilities:- **Making Calls**: You will reach out to potential customers to inform them about our services and products. Clear communication is essential to convey information effectively.- **Listening to Customer Needs**: Understanding customer queries and needs is crucial. You should be able to listen patiently and respond appropriately to build rapport.- **Updating Records**: Maintain accurate records of customer interactions and feedback. Proper documentation helps in tracking calls and understanding customer preferences.- **Following Up**: You will follow up on leads and ensure consistent communication with potential clients. Regular follow-ups can help convert inquiries into sales.- **Meeting Targets**: You may have to meet specific call and sales targets. Being goal-oriented and motivated will help you succeed in this role.Required Skills and Expectations:You should have good verbal communication skills in English and Hindi or Bengali. Basic computer knowledge is necessary to update records and manage data. Being organized and self-disciplined is important as this role requires working independently from home. A positive attitude and a willingness to learn will greatly benefit your success in this position.

We are looking for a dedicated Call Center Executive to join our team in Alipore. This is a full-time position that allows you to work from home, making it an ideal choice for those seeking flexibility. **Key Responsibilities:**- **Customer Support:** Respond to customer inquiries over the phone in a polite and efficient manner to resolve issues and provide assistance.- **Product Knowledge:** Learn and understand the products and services offered to accurately inform customers and address their questions.- **Data Entry:** Maintain accurate records of customer interactions and transactions in the system for tracking purposes.- **Feedback Collection:** Gather feedback from customers to improve service quality and share valuable insights with the team.- **Problem Resolution:** Assist in troubleshooting customer concerns, ensuring a high level of satisfaction through effective problem-solving.**Required Skills and Expectations:**Candidates should ideally possess strong communication skills to effectively interact with customers and understand their needs. A basic knowledge of computer usage is essential for managing customer data and documentation. It is important for applicants to be detail-oriented and organized, as maintaining accurate records is a key responsibility. A positive attitude and the ability to work independently are crucial for success in this remote position. While prior experience is not mandatory, a willingness to learn and adapt to new challenges is highly valued. Being a female candidate is a requirement for this role.

As a Customer Associate, you will play a vital role in ensuring customer satisfaction and providing support through various channels. This is a full-time work-from-home position based in Kolkata, and we welcome candidates with 0 to 6 years of experience. **Key Responsibilities:**- **Assist Customers:** Provide timely and helpful responses to customer inquiries through phone, email, or chat. Your role is crucial in addressing customer needs and ensuring they have a positive experience.- **Resolve Issues:** Identify and troubleshoot customer problems effectively. You will be responsible for finding solutions that meet customer expectations and resolve their concerns.- **Maintain Records:** Keep detailed and accurate records of customer interactions and transactions. This helps in tracking issues and improving service quality.- **Feedback Collection:** Gather customer feedback about products and services. This information is valuable for the improvement and development of offerings.- **Team Collaboration:** Work closely with other team members to ensure customer needs are met. Effective communication with colleagues enhances overall service quality.**Required Skills and Expectations:**The ideal candidate should be a female with a minimum educational qualification of 10th pass. You should possess excellent communication skills for clear interactions with customers. A friendly and patient attitude is essential for dealing with various customer personalities. Basic computer skills and familiarity with online communication tools are necessary. We expect you to be proactive in learning about our products and services to serve customers more effectively. Time management and organizational skills are also important, as you will be handling multiple inquiries at once.

This is a night shift job.We are seeking dynamic and self motivated individuals to join our Telecalling Executive team in a voice process role. This is a night shift role aligned with the US time zones.Handle outbound calls to and from US-based candidates and clients.

MEGA HIRING ALERT KOLKATA WFO Start Your Career Today Direct Company Hiring Position: TELECALLER Language: Hindi , Bengali (Assamese / Odiya extra benefit) Qualification: 12th Pass Fresher & Experience Both Welcome Salary Package: Fresher 12,000 in-hand Experience 13,00017,000 in-hand Attractive Incentives + Bonus PF + ESIC + All Benefits Fixed Day Shift + Rotational Week Off Friendly Office + Easy Work + Growth OpportunityOffice location - New Town

Job Title: Customer Support Executive (Voice/Chat)Location: Bhubaneswar & KolkataSalary: 20,000 onwards (based on experience & interview performance)

A telecaller for EMI collection in a bank or finance company needs strong communication skills and basic MS Office knowledge. They will be responsible for contacting customers with overdue payments, resolving queries, and negotiating repayment plans.

We are looking for a dedicated and friendly Tele Caller to join our team. This position is ideal for motivated individuals who enjoy communicating and engaging with customers from the comfort of their home.Key Responsibilities:1. **Customer Outreach:** Reach out to potential customers through phone calls, introducing our products and services, and offering assistance to meet their needs.2. **Data Management:** Maintain accurate and detailed records of interactions with customers, ensuring all information is logged properly in our database.3. **Follow-Up Calls:** Conduct follow-up calls to ensure customer satisfaction and to promote additional services based on their interests.4. **Informative Communication:** Answer customer queries promptly, providing clear and concise information about our offerings while building rapport to foster trust.5. **Feedback Collection:** Gather feedback from customers about their experiences and use this information to improve services and customer satisfaction.Required Skills and Expectations:We are looking for female candidates with a minimum education level of 10th grade, and no prior experience is required, making this an excellent opportunity for freshers. You should possess strong communication skills, be persuasive, and have a positive attitude. Good listening abilities and patience are essential to provide excellent customer service. A reliable internet connection and a quiet workspace are necessary for remote work. Your commitment to teamwork and adaptability will contribute significantly to our success.

We are looking for a Customer Support Executive to join our team in Salt Lake. In this full-time role, you will be responsible for providing excellent customer service and ensuring customer satisfaction. **Key Responsibilities:**- **Respond to Customer Inquiries:** Handle phone calls, emails, and live chats from customers, answering their questions in a timely and friendly manner.- **Resolve Issues:** Identify customer problems and provide solutions, ensuring that issues are addressed promptly to enhance customer experience.- **Maintain Customer Records:** Update and manage customer information in our database, ensuring accuracy and confidentiality of data.- **Follow Up with Customers:** Reach out to customers after their issues have been resolved to make sure they are satisfied with the solution provided.- **Collaborate with Team Members:** Work closely with other team members and departments to ensure a seamless experience for customers.**Required Skills and Expectations:**- **Good Communication Skills:** You should be able to clearly express ideas and provide information in a friendly manner to customers.- **Problem-Solving Ability:** Ability to think on your feet and provide effective solutions quickly will be crucial.- **Basic Computer Skills:** Familiarity with computers and common software applications is necessary for managing customer information.- **Team Player:** You should be willing to work collaboratively with colleagues to achieve common goals.- **Positive Attitude:** A friendly and positive demeanor is essential to create a pleasant experience for customers.

Manage outbound calls with a friendly and professional demeanour. Resolve customer issues promptly and accurately by identifying solutions and appropriate responses. Provide information about products or services.Develop and execute effective sales strategies to meet and exceed targets.