Voice Process Job Vacancies in Kolkata

The primary objective is to manage the daily operations of shipment coordination, ensuring timely pick-up and delivery of goods across the US. You will act as the central communication link between US-based truck drivers, brokers, and customers.

Timing: 9:00 AM - 6:00 PM Requirements: Fluent in Hindi & English Good communication skills Basic sales understanding preferred Office Address:5th Floor, Shaila Tower, Webel More, Salt Lake Sector V Apply Now!

A telecaller for EMI collection in a bank or finance company needs strong communication skills and basic MS Office knowledge. They will be responsible for contacting customers with overdue payments, resolving queries, and negotiating repayment plans.

We are looking for a Customer Support Executive to join our team in Salt Lake. In this full-time role, you will be responsible for providing excellent customer service and ensuring customer satisfaction. **Key Responsibilities:**- **Respond to Customer Inquiries:** Handle phone calls, emails, and live chats from customers, answering their questions in a timely and friendly manner.- **Resolve Issues:** Identify customer problems and provide solutions, ensuring that issues are addressed promptly to enhance customer experience.- **Maintain Customer Records:** Update and manage customer information in our database, ensuring accuracy and confidentiality of data.- **Follow Up with Customers:** Reach out to customers after their issues have been resolved to make sure they are satisfied with the solution provided.- **Collaborate with Team Members:** Work closely with other team members and departments to ensure a seamless experience for customers.**Required Skills and Expectations:**- **Good Communication Skills:** You should be able to clearly express ideas and provide information in a friendly manner to customers.- **Problem-Solving Ability:** Ability to think on your feet and provide effective solutions quickly will be crucial.- **Basic Computer Skills:** Familiarity with computers and common software applications is necessary for managing customer information.- **Team Player:** You should be willing to work collaboratively with colleagues to achieve common goals.- **Positive Attitude:** A friendly and positive demeanor is essential to create a pleasant experience for customers.

We are looking for a Customer Support Executive to join our team in Salt Lake, Kolkata. This is an exciting opportunity for individuals with 0 to 6 years of experience to assist our customers effectively.As a Customer Support Executive, your main responsibility will be to provide excellent service to customers through various communication channels. You will answer queries, resolve issues, and ensure customer satisfaction. Your role will involve actively listening to customer concerns, helping them navigate our services or products, and providing timely solutions.Key responsibilities include responding to customer inquiries via calls, emails, or chat, ensuring that all communications are polite and informative. You will assist with product-related questions and troubleshoot problems as needed. It will be essential to document customer interactions accurately in our system to track issues and solutions effectively. Additionally, you will collaborate with other teams to escalate complex issues that cannot be resolved at your level.We expect candidates to possess strong communication skills, as you will interact with diverse customers daily. Good problem-solving abilities and a friendly demeanor are also crucial to delivering a positive customer experience. Basic computer skills are necessary to navigate our customer management systems efficiently. A high school diploma is required, along with a willingness to learn and adapt to new challenges within a supportive team environment.

We are looking for a dedicated Tele Caller to join our team. The ideal candidate should be able to communicate effectively and work in a fast-paced environment.**Key Responsibilities:**- **Make Outbound Calls:** Reach out to potential customers and clients to introduce our products and services. You will be the first point of contact, so a friendly demeanor is essential.- **Follow Up on Leads:** Contact prospects who have shown interest in our offerings. Your follow-up skills will help convert inquiries into sales.- **Update Customer Information:** Maintain and update customer records in our database. Keeping accurate records is crucial for tracking interactions and sales.- **Handle Customer Queries:** Respond to questions and concerns from customers. Being knowledgeable and empathetic will enhance customer satisfaction.- **Achieve Sales Targets:** Work towards specific sales goals set by the management. Meeting these targets will help the company grow and foster personal success.**Required Skills and Expectations:**Candidates should have excellent communication skills, both verbal and written, to engage effectively with customers. A basic understanding of sales principles and customer service is beneficial. Individuals should also be self-motivated and show a willingness to learn about our products and services. Computer proficiency is expected to manage customer data. The ideal candidate will be organized, punctual, and able to work collaboratively in an office environment. Previous experience in a customer service or sales role is a plus but not mandatory.

Interested candidates send their cv on 9671112668 . i check every message there .As a Customer Support Executive, you will play a crucial role in providing excellent service to our customers. This position is based in Kolkata and requires you to work full-time in the office.**Key Responsibilities:**- **Respond to Customer Queries:** Address customer questions and concerns via phone, email, or chat, ensuring timely and accurate responses to enhance customer satisfaction.- **Provide Product Information:** Share detailed information about our products and services to assist customers in making informed decisions.- **Troubleshoot Issues:** Identify and resolve customer issues effectively, escalating complex problems to the appropriate team when necessary.- **Maintain Customer Records:** Keep updated records of customer interactions and transactions in our database to ensure accurate tracking of customer support activities.- **Follow Up with Customers:** Reach out to customers to confirm issue resolution and gather feedback, ensuring continuous improvement in service quality.- **Collaborate with Teams:** Work with various internal teams to address customer needs and streamline processes for better service delivery.To succeed in this role, you should have strong communication skills, both written and verbal, to effectively interact with customers. A good understanding of customer service principles and a patient, friendly demeanor are essential. Basic computer skills and familiarity with office software are expected. Previous experience in customer support is a plus but not mandatory, as we welcome enthusiastic candidates eager to learn and grow in the field.

We are looking for a dedicated female Tele Caller to join our team. This role offers a work-from-home opportunity, making it ideal for those seeking flexibility in their work environment. **Key Responsibilities:**- **Customer Outreach:** Contact potential customers via phone calls to promote our products and services, aiming to generate interest and inquiries.- **Lead Generation:** Identify and qualify leads by gathering essential information and assessing potential customer needs, ensuring a strong pool of prospects for the sales team.- **Follow-up Calls:** Conduct follow-up calls to nurture leads and maintain relationships, ensuring that potential customers feel valued and informed.- **Record Keeping:** Maintain accurate records of customer interactions and inquiries in our database, enabling the team to track progress and improve strategies.- **Feedback Collection:** Gather customer feedback to understand their needs and experiences, which helps the company enhance its offerings and service quality.**Required Skills and Expectations:**- Strong communication skills: You should be able to clearly articulate your thoughts and engage customers effectively over the phone.- Active listening: Ability to listen carefully to customer needs and respond accordingly is vital for success in this role.- Basic computer skills: Familiarity with using computers and handling online communication tools is essential for record-keeping and follow-up tasks.- Motivation and resilience: You should be self-motivated and capable of handling rejection gracefully, as telecalling can involve challenges.- Team player: Collaboration with other team members and departments is important in achieving collective goals. This is an excellent opportunity for individuals looking to start their career or gain experience in the telecalling field.

We are looking for a dedicated Call Center Executive to join our team in Alipore. This is a full-time position that allows you to work from home, making it an ideal choice for those seeking flexibility. **Key Responsibilities:**- **Customer Support:** Respond to customer inquiries over the phone in a polite and efficient manner to resolve issues and provide assistance.- **Product Knowledge:** Learn and understand the products and services offered to accurately inform customers and address their questions.- **Data Entry:** Maintain accurate records of customer interactions and transactions in the system for tracking purposes.- **Feedback Collection:** Gather feedback from customers to improve service quality and share valuable insights with the team.- **Problem Resolution:** Assist in troubleshooting customer concerns, ensuring a high level of satisfaction through effective problem-solving.**Required Skills and Expectations:**Candidates should ideally possess strong communication skills to effectively interact with customers and understand their needs. A basic knowledge of computer usage is essential for managing customer data and documentation. It is important for applicants to be detail-oriented and organized, as maintaining accurate records is a key responsibility. A positive attitude and the ability to work independently are crucial for success in this remote position. While prior experience is not mandatory, a willingness to learn and adapt to new challenges is highly valued. Being a female candidate is a requirement for this role.

As a Customer Associate, you will play a vital role in ensuring customer satisfaction and providing support through various channels. This is a full-time work-from-home position based in Kolkata, and we welcome candidates with 0 to 6 years of experience. **Key Responsibilities:**- **Assist Customers:** Provide timely and helpful responses to customer inquiries through phone, email, or chat. Your role is crucial in addressing customer needs and ensuring they have a positive experience.- **Resolve Issues:** Identify and troubleshoot customer problems effectively. You will be responsible for finding solutions that meet customer expectations and resolve their concerns.- **Maintain Records:** Keep detailed and accurate records of customer interactions and transactions. This helps in tracking issues and improving service quality.- **Feedback Collection:** Gather customer feedback about products and services. This information is valuable for the improvement and development of offerings.- **Team Collaboration:** Work closely with other team members to ensure customer needs are met. Effective communication with colleagues enhances overall service quality.**Required Skills and Expectations:**The ideal candidate should be a female with a minimum educational qualification of 10th pass. You should possess excellent communication skills for clear interactions with customers. A friendly and patient attitude is essential for dealing with various customer personalities. Basic computer skills and familiarity with online communication tools are necessary. We expect you to be proactive in learning about our products and services to serve customers more effectively. Time management and organizational skills are also important, as you will be handling multiple inquiries at once.

We are looking for a motivated Female Tele Caller to join our team in Kolkata. This full-time, work-from-home position is ideal for candidates with 0 to 6 years of experience who have completed at least the 10th grade.Key Responsibilities:- **Making Calls**: You will reach out to potential customers to inform them about our services and products. Clear communication is essential to convey information effectively.- **Listening to Customer Needs**: Understanding customer queries and needs is crucial. You should be able to listen patiently and respond appropriately to build rapport.- **Updating Records**: Maintain accurate records of customer interactions and feedback. Proper documentation helps in tracking calls and understanding customer preferences.- **Following Up**: You will follow up on leads and ensure consistent communication with potential clients. Regular follow-ups can help convert inquiries into sales.- **Meeting Targets**: You may have to meet specific call and sales targets. Being goal-oriented and motivated will help you succeed in this role.Required Skills and Expectations:You should have good verbal communication skills in English and Hindi or Bengali. Basic computer knowledge is necessary to update records and manage data. Being organized and self-disciplined is important as this role requires working independently from home. A positive attitude and a willingness to learn will greatly benefit your success in this position.

This is a night shift job.We are seeking dynamic and self motivated individuals to join our Telecalling Executive team in a voice process role. This is a night shift role aligned with the US time zones.Handle outbound calls to and from US-based candidates and clients.

MEGA HIRING ALERT KOLKATA WFO Start Your Career Today Direct Company Hiring Position: TELECALLER Language: Hindi , Bengali (Assamese / Odiya extra benefit) Qualification: 12th Pass Fresher & Experience Both Welcome Salary Package: Fresher 12,000 in-hand Experience 13,00017,000 in-hand Attractive Incentives + Bonus PF + ESIC + All Benefits Fixed Day Shift + Rotational Week Off Friendly Office + Easy Work + Growth OpportunityOffice location - New Town

Job Title: Customer Support Executive (Voice/Chat)Location: Bhubaneswar & KolkataSalary: 20,000 onwards (based on experience & interview performance)

As an International Telecaller, you will be responsible for making outbound calls to international clients to promote and sell products or services. You will need to have excellent communication skills to effectively pitch the offerings and address customer inquiries.Key responsibilities include making cold calls to potential customers, following up on leads generated through marketing campaigns, and maintaining a database of customer information. You will also need to meet sales targets and update records accurately.The ideal candidate should have a minimum of 1-3 years of experience in a similar role, with a proven track record of meeting sales targets. A graduate degree is required for this position. Strong communication skills, a confident and persuasive manner, and the ability to work independently are essential traits for success in this role. Working from home, you must be self-motivated and able to manage your time effectively to achieve sales goals.

good communication skills , good English , convincing powering hardworking.

Tele callerJob Types: Tele Caller - Full-timeWork Location: RemoteWork Schedule: (Monday - Friday: 10 AM - 7 PM)Pay: up to 10,000 per monthAt We Love Digital Marketing we are looking for an engaging Tele caller to boost services by reaching out to current and possible clients. To this end, the telecaller will be required to obtain lists of individuals' information, and to source data for additional members of the target audience. The candidate would also jot down important notes during conversations to facilitate follow-ups by our staff.To be successful as a telecaller, one should be able to convince even the toughest of individuals to purchase our offerings. A remarkable telecaller will suggest ways in which clients' feedback can be utilized to improve our services.Responsibilities - Engage prospective clients through outbound calls to introduce our services and products, creating lasting impressions and building trust.Respond promptly and professionally to inbound inquiries, offering accurate information and addressing concerns effectively.Keep detailed records of interactions in the CRM system, ensuring data accuracy for follow-ups and reporting.Consistently meet or exceed daily/weekly engagement targets, contributing to team success.Build and nurture positive client relationships to foster brand loyalty.Telecaller Requirements:0-1 year Tele calling in sales, or a similar role.0-1 yrs of B2B sales or lead generation is preferredExcellent verbal skills in English, with the ability to actively listen and respond effectively.Knowledge of Hindi and Bengali language is a requirement.Proactive, resilient, detail-oriented, and confident in managing client interactions professionally.Exposure to diverse viewpoints, cultural norms, and experiences.Ability to switch your communication style on a whim.Superb interpersonal, research, and record-keeping skills.Capacity to receive critique without internalizing it.Whats in It for You?Fixed shifts with proper breaks and structured work hours Work alongside a passionate and supportive team.

Candidate will be calling the customer and get a feedback on the services.

- Conduct outbound calls to potential customers: You will be responsible for making calls to potential customers to promote products or services and generate leads.- Handle incoming calls from customers: You will be required to answer incoming calls from customers, address their inquiries, and provide necessary information.- Maintain call records and update CRM: It is essential to maintain accurate records of all calls made and received, as well as update customer information in the CRM system.- Follow up with customers: You will need to follow up with customers who have shown interest in the products or services, answer any additional questions they may have, and keep them engaged.- Achieve daily/weekly/monthly targets: As a Telecalling Executive, you will be expected to meet and exceed sales targets set by the company.Required Skills and Expectations:- Excellent communication skills: You should have strong verbal communication skills and be able to engage customers effectively over the phone.- Basic computer skills: Proficiency in using basic computer applications like MS Office and CRM software.- Customer service orientation: Ability to provide excellent customer service and build rapport with customers.- Time management skills: Ability to prioritize tasks and manage time efficiently to achieve targets.- Positive attitude and willingness to learn: A positive outlook, willingness to learn new technologies, and adapt to changes in the work environment.

Donation / Fundraising CallsPotential donors ko call karke Nirbhay Foundation ke mission, social work aur programs ke baare me explain karna.Awareness CallingWomen safety, child welfare, education, health ya other NGO activities ke baare me awareness dena.Follow-up CallsInterested donors / supporters ke saath regular follow-up karna aur commitment confirm karna.Data ManagementDonor details, call status, feedback aur payment status ko properly record aur update karna.Relationship BuildingDonors aur supporters ke saath polite aur professional communication maintain karna.Target AchievementDaily / weekly calling targets aur fundraising goals complete karna.Payment CoordinationDonors ko online payment, bank transfer, UPI ya cheque process samjhana aur coordination karna.ReportingDaily call report aur fundraising report supervisor ko submit karna.Compliance & EthicsNGO ke rules, ethical fundraising practices aur donor privacy ka dhyan rakhna.

A telecaller for EMI collection in a bank or finance company needs strong communication skills and basic MS Office knowledge. They will be responsible for contacting customers with overdue payments, resolving queries, and negotiating repayment plans.

We are looking for a dedicated and friendly Tele Caller to join our team. This position is ideal for motivated individuals who enjoy communicating and engaging with customers from the comfort of their home.Key Responsibilities:1. **Customer Outreach:** Reach out to potential customers through phone calls, introducing our products and services, and offering assistance to meet their needs.2. **Data Management:** Maintain accurate and detailed records of interactions with customers, ensuring all information is logged properly in our database.3. **Follow-Up Calls:** Conduct follow-up calls to ensure customer satisfaction and to promote additional services based on their interests.4. **Informative Communication:** Answer customer queries promptly, providing clear and concise information about our offerings while building rapport to foster trust.5. **Feedback Collection:** Gather feedback from customers about their experiences and use this information to improve services and customer satisfaction.Required Skills and Expectations:We are looking for female candidates with a minimum education level of 10th grade, and no prior experience is required, making this an excellent opportunity for freshers. You should possess strong communication skills, be persuasive, and have a positive attitude. Good listening abilities and patience are essential to provide excellent customer service. A reliable internet connection and a quiet workspace are necessary for remote work. Your commitment to teamwork and adaptability will contribute significantly to our success.

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Manage outbound calls with a friendly and professional demeanour. Resolve customer issues promptly and accurately by identifying solutions and appropriate responses. Provide information about products or services.Develop and execute effective sales strategies to meet and exceed targets.