Hiring Fresher - Customer Support Specialist - Kolkata

As a Customer Support Specialist, you will play a crucial role in assisting our customers and ensuring their satisfaction with our services. Your main tasks will include:

- Responding to Customer Inquiries: You will handle questions and requests from customers via phone, email, or chat, aiming to provide timely and accurate answers.

- Resolving Issues: When customers face problems, you will troubleshoot and help them find solutions, working diligently to restore their satisfaction.

- Documenting Customer Interactions: You will be responsible for recording all customer communications accurately in our systems to keep track of issues and resolutions.

- Providing Product Information: You will inform customers about our products or services, helping them understand their features and benefits.

- Managing Customer Feedback: Gathering and reporting customer feedback is essential for improving our services. You will ensure that this feedback is communicated to the relevant teams.

To be successful in this role, you should possess strong communication skills, both written and spoken, to interact effectively with customers. Having a problem-solving mindset will be beneficial in addressing various customer concerns. Basic computer skills are needed for using customer support software and documenting interactions. A background in a relevant field such as , , , , or any professional degree is preferred. You should also show a willingness to learn and adapt in a fast-paced work environment.

• Experience

  0 - 1 Years

• No. of Openings

  10

• Education

  Graduate (B.A, B.C.A, B.B.A, B.Com, Professional Degree, Certificate/Diploma/Others)

• Role

  Customer Support Specialist

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office