Voice Support Job Vacancies in Kolkata

We are seeking a motivated BPO Telecaller to join our team in Kolkata. This role is suitable for individuals looking to gain experience or start their careers in the BPO industry. Key Responsibilities:1. **Customer Interaction**: You will engage with customers over the phone, addressing their inquiries and providing information about our products and services.2. **Lead Generation**: Your role will involve identifying potential customers and generating leads by making outbound calls and following up on inquiries.3. **Problem Resolution**: You will assist customers with any issues they may encounter, ensuring a positive experience and fostering customer loyalty.4. **Data Management**: Accurate record-keeping is essential, as you will input customer data and interactions into the system, maintaining up-to-date and organized records.5. **Team Collaboration**: You will work closely with your team to share insights and strategies for improving customer service and achieving sales targets.Required Skills and Expectations:Candidates should have a minimum educational qualification of 10th grade. We welcome individuals with 0 to 1 year of experience in a customer service role or call center. Strong communication skills in English and Hindi are necessary, along with the ability to listen actively and understand customer needs. A positive attitude, patience, and a willingness to learn are essential for success in this position. You should be eager to work in a fast-paced environment and be open to accepting feedback for continuous improvement.

Job SummarySolve LegalX Private Limited is looking for customer-focused and professional Customer SupportExecutives to provide excellent support experience, resolve customer queries efficiently, andmaintain strong customer relationships.Key Responsibilities- Handle customer inquiries through calls, emails, and chat support.- Provide accurate information regarding company services.- Resolve customer concerns and ensure timely issue closure.- Maintain customer records and update CRM/database.- Coordinate with internal departments for query resolution.- Follow up with customers and maintain service quality standards.- Ensure high customer satisfaction and retention.Requirements- 2-3 years of experience in Customer Support, Customer Service, Tele Support, or ClientCoordination.- Good communication skills in English, Hindi, and Bengali.- Strong interpersonal and problem-solving skills.- Ability to handle customer concerns professionally.- Basic computer knowledge and email handling skills.- Customer-first attitude with willingness to learn.Preferred Skills- Experience handling inbound/outbound customer calls.- Knowledge of CRM tools will be an advantage.- Ability to manage multiple customer interactions effectively.Benefits- Stable Work Environment- Career Growth Opportunities- Learning & Development Support- Supportive Team Environment

Solve the Customer quires and give the solution through the call.Company - Globiva pvtHS / Graduate / Male / Female all eligible1 Yr Experience required on PaperSalary - 19000inhand - 15000 Attendance bonus -2000Incentive upto - 30000Job location - Kolkata Sector 5

We are looking for a dedicated Customer Support Executive to join our team in Salt Lake, Kolkata. This full-time role is ideal for individuals with 0 to 2 years of experience and a minimum education of 12th pass. As a Customer Support Executive, you will be the first point of contact for our customers, helping them resolve issues and answer their queries. Your role is vital in ensuring customer satisfaction and building a positive relationship with our clients.Key Responsibilities:1. **Respond to Customer Inquiries**: Assist customers by answering their questions through phone, email, or chat. You must provide clear, helpful responses to enhance their experience.2. **Issue Resolution**: Identify and solve customer issues promptly. This may involve troubleshooting problems or escalating matters to the appropriate teams, ensuring a smooth resolution process.3. **Record Keeping**: Maintain accurate records of customer interactions and transactions. This helps in tracking issues and improving our services over time.4. **Feedback Collection**: Gather customer feedback on products and services. Sharing insights with the team will contribute to better service and product improvements.5. **Team Collaboration**: Work closely with team members and other departments to address customer needs effectively. Good communication will foster cooperation and enhance overall performance.Required Skills and Expectations:We expect you to have excellent communication skills, both written and verbal, and be able to explain complex information clearly. A strong problem-solving attitude and a friendly demeanor are essential. You should be patient and empathetic, capable of handling challenging situations calmly. Familiarity with computer systems and the ability to learn new software quickly are also important. Drop facilities will be provided during odd shifts. Contact HR Ankita or DM resume.

We are looking for a Customer Support Executive to join our team in Kolkata. This role is perfect for individuals who are eager to start their careers in customer service and have a passion for helping others.**Key Responsibilities:**- **Assist Customers:** Provide accurate information and support to customers regarding products and services through phone, email, or chat.- **Resolve Issues:** Identify and troubleshoot customer problems, ensuring timely and effective solutions to enhance satisfaction.- **Record Interactions:** Keep detailed records of customer interactions, feedback, and inquiries to help improve service quality.- **Follow Up:** Reach out to customers after resolving their issues to ensure they are satisfied with the outcome and to gather feedback.- **Collaborate with Teams:** Work closely with other departments to address customer concerns and stay updated on product knowledge.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are crucial for clearly conveying information and understanding customer needs.- **Problem Solver:** Ability to analyze issues and provide solutions while maintaining a positive attitude even in challenging situations.- **Team Player:** Demonstrate a willingness to work collaboratively with team members to achieve shared goals.- **Adaptable:** Be open to learning new skills and adjusting to changes in workload or processes as needed.- **Technical Proficiency:** Basic computer skills to navigate customer support software and other online tools comfortably.Candidates should be male, have completed their 12th grade, and have 0 to 1 year of experience. This position requires a full-time commitment and will be based in the office.

We are looking for a Call Center Executive to join our team in Kolkata South. In this role, you will play a vital part in providing excellent customer service and support. You will be responsible for handling inbound and outbound calls, assisting customers with their inquiries, and ensuring their satisfaction.**Key Responsibilities:**- **Answer Incoming Calls:** Respond to customer inquiries promptly and professionally, ensuring they receive the information they need.- **Resolve Customer Issues:** Address customer complaints and concerns effectively, aiming for quick resolutions that satisfy the customer.- **Maintain Records:** Keep accurate records of customer interactions and transactions for future reference and analysis.- **Follow Up:** Reach out to customers as needed to follow up on issues, ensuring that they are happy with the solutions provided.- **Provide Product Information:** Share details about products and services, helping customers make informed decisions.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are essential for interacting with customers and team members.- **Problem-Solving Skills:** Ability to think quickly and provide effective solutions to customer issues.- **Basic Computer Knowledge:** Familiarity with computer software and systems for logging calls and accessing customer information.- **Team Player:** Willingness to collaborate with colleagues to enhance the customer experience and achieve team goals.- **Adaptability:** Openness to learn and adapt to new processes and technologies in a fast-paced environment. This is a full-time, in-office position suitable for individuals with 0 to 3 years of experience who have completed their 12th grade.

We are looking for a Customer Support Executive to join our team in Salt Lake. In this full-time role, you will be responsible for providing excellent customer service and ensuring customer satisfaction. **Key Responsibilities:**- **Respond to Customer Inquiries:** Handle phone calls, emails, and live chats from customers, answering their questions in a timely and friendly manner.- **Resolve Issues:** Identify customer problems and provide solutions, ensuring that issues are addressed promptly to enhance customer experience.- **Maintain Customer Records:** Update and manage customer information in our database, ensuring accuracy and confidentiality of data.- **Follow Up with Customers:** Reach out to customers after their issues have been resolved to make sure they are satisfied with the solution provided.- **Collaborate with Team Members:** Work closely with other team members and departments to ensure a seamless experience for customers.**Required Skills and Expectations:**- **Good Communication Skills:** You should be able to clearly express ideas and provide information in a friendly manner to customers.- **Problem-Solving Ability:** Ability to think on your feet and provide effective solutions quickly will be crucial.- **Basic Computer Skills:** Familiarity with computers and common software applications is necessary for managing customer information.- **Team Player:** You should be willing to work collaboratively with colleagues to achieve common goals.- **Positive Attitude:** A friendly and positive demeanor is essential to create a pleasant experience for customers.

We are looking for a Customer Support Executive to join our team in Salt Lake, Kolkata. This is an exciting opportunity for individuals with 0 to 6 years of experience to assist our customers effectively.As a Customer Support Executive, your main responsibility will be to provide excellent service to customers through various communication channels. You will answer queries, resolve issues, and ensure customer satisfaction. Your role will involve actively listening to customer concerns, helping them navigate our services or products, and providing timely solutions.Key responsibilities include responding to customer inquiries via calls, emails, or chat, ensuring that all communications are polite and informative. You will assist with product-related questions and troubleshoot problems as needed. It will be essential to document customer interactions accurately in our system to track issues and solutions effectively. Additionally, you will collaborate with other teams to escalate complex issues that cannot be resolved at your level.We expect candidates to possess strong communication skills, as you will interact with diverse customers daily. Good problem-solving abilities and a friendly demeanor are also crucial to delivering a positive customer experience. Basic computer skills are necessary to navigate our customer management systems efficiently. A high school diploma is required, along with a willingness to learn and adapt to new challenges within a supportive team environment.

Interested candidates send their cv on 9671112668 . i check every message there .As a Customer Support Executive, you will play a crucial role in providing excellent service to our customers. This position is based in Kolkata and requires you to work full-time in the office.**Key Responsibilities:**- **Respond to Customer Queries:** Address customer questions and concerns via phone, email, or chat, ensuring timely and accurate responses to enhance customer satisfaction.- **Provide Product Information:** Share detailed information about our products and services to assist customers in making informed decisions.- **Troubleshoot Issues:** Identify and resolve customer issues effectively, escalating complex problems to the appropriate team when necessary.- **Maintain Customer Records:** Keep updated records of customer interactions and transactions in our database to ensure accurate tracking of customer support activities.- **Follow Up with Customers:** Reach out to customers to confirm issue resolution and gather feedback, ensuring continuous improvement in service quality.- **Collaborate with Teams:** Work with various internal teams to address customer needs and streamline processes for better service delivery.To succeed in this role, you should have strong communication skills, both written and verbal, to effectively interact with customers. A good understanding of customer service principles and a patient, friendly demeanor are essential. Basic computer skills and familiarity with office software are expected. Previous experience in customer support is a plus but not mandatory, as we welcome enthusiastic candidates eager to learn and grow in the field.

We are looking for a motivated Tele Caller to join our team in Ultadanga. As a Tele Caller, you will play a crucial role in connecting with potential and existing customers to promote our products and services.**Key Responsibilities:**- **Make Outbound Calls:** Initiate calls to potential customers to present our services and generate interest.- **Respond to Inquiries:** Handle incoming calls and respond to customer questions efficiently and professionally.- **Maintain Customer Database:** Keep comprehensive records of customer interactions and update the database regularly to ensure accuracy.- **Follow Up with Leads:** Reconnect with interested prospects to provide additional information and encourage them to consider making a purchase.- **Achieve Targets:** Meet daily and weekly calling and sales targets set by the management to contribute to the teams success.**Required Skills and Expectations:**- **Communication Skills:** Excellent verbal communication skills are essential to effectively convey information and engage with customers.- **Persuasive Ability:** A knack for persuasion and the ability to influence customers decisions positively is important for success in this role.- **Organizational Skills:** Strong ability to manage time efficiently, prioritize tasks, and maintain records accurately.- **Basic Computer Knowledge:** Familiarity with basic computer applications and proficiency in using software for data entry is required.- **Team Player:** Willingness to work collaboratively within a team and contribute to a positive work environment.Candidates should have a Bachelors degree (B.A or B.Com) and possess 1-2 years of experience in a similar role.

We are seeking a dedicated and enthusiastic Call Center Associate to join our team in Alipore, Kolkata. This position is suitable for candidates with little to no experience. The ideal candidate will have a passion for helping customers and will work from home.As a Call Center Associate, your main responsibilities will include:1. **Customer Support**: Answer incoming calls from customers, addressing inquiries and providing information in a friendly and efficient manner. 2. **Issue Resolution**: Listen carefully to customer issues, troubleshoot problems, and provide appropriate solutions when possible.3. **Data Entry**: Accurately record customer interactions and maintain detailed logs in the database for future reference.4. **Follow-Up**: Ensure timely follow-up with customers on unresolved issues, confirming that their concerns are addressed satisfactorily.5. **Team Collaboration**: Work with team members and supervisors to improve service delivery and share customer feedback.To be successful in this role, you should have excellent communication skills and a clear speaking voice. The ability to stay calm under pressure is essential, as is a commitment to providing top-notch customer service. Basic computer skills and familiarity with digital communication tools will help you excel. You should be able to work independently and manage your time effectively, as this is a work-from-home position. A positive attitude and a willingness to learn will greatly benefit your performance and growth in this role.

We are seeking a Customer Service Associate to join our team in Kolkata. This is an excellent opportunity for individuals with little to no experience who are eager to learn and grow in a customer-focused environment.Key Responsibilities:1. **Customer Interaction**: Engage with customers via phone, email, or chat to address their inquiries and resolve issues. You will be the first point of contact, making a positive impression essential.2. **Order Management**: Assist customers with placing orders, tracking shipments, and handling returns. You will ensure that all transactions are accurate and timely.3. **Problem Solving**: Identify customer issues and provide appropriate solutions. This requires patience, empathy, and effective communication skills to ensure customer satisfaction.4. **Record Keeping**: Maintain accurate records of customer interactions and transactions. This will help in analyzing customer needs and trends for future improvements.5. **Collaborate with Team**: Work closely with colleagues and other departments to enhance the customer experience. Teamwork is crucial for resolving complex customer inquiries efficiently.To be successful in this role, you should possess strong verbal and written communication skills, a positive attitude, and a willingness to learn. Being organized and detail-oriented will help you manage customer requests effectively. A basic understanding of computers and technology is also important, as you will be using various tools to assist customers.

Job Title: Customer Support Executive (Voice/Chat)Location: Bhubaneswar & KolkataSalary: 20,000 onwards (based on experience & interview performance)

Good communication, Hardworking, Fluent English,.

Hiring: Customer Support AssociateSalt Lake, Sector V, Kolkata Work-from-Office Rotational 9-hr shifts (8 AM - 10 PM)Up to 15,000 per monthFreshers & experienced both welcome (HS / Any Graduate)Immediate joiners preferredWhat you'll do :Respond to customer inquiries via chat, email & calls in a timely and professional manner.Maintain accurate records of customer interaction using the CRM system.You'll fit right in if you have:Excellent communication skillsAbility to work in fast-paced environmentsStrong analytical and problem-solving abilitiesHow to apply:Interested candidates send your resume to amrita.roy@jobgenix.co.in Only shortlisted candidates will be contacted.

## ** Job Title:** Customer Support Executive## ** Company:** DTDC Express Ltd## ** Employment Type:** Full-Time## ** Location:** Chinarpark, Kolkata## ** Shift:** Complete Day Shift**(09:00 AM 05:30 PM or 10:30 AM 07:00 PM)****Sunday Fixed Off + Selective Government Holidays**---## ** Job Summary**DTDC Express Ltd is looking for Customer Support Executives to manage inbound customer queries, provide shipment-related assistance, and deliver a smooth customer service experience.---## ** Role Responsibilities*** Attend **inbound calls** from customers regarding shipments, tracking, delivery status, and service-related queries.* Record customer complaints and ensure proper follow-up and resolution.* Provide accurate information and maintain a professional tone during calls.* Coordinate with delivery teams, hub managers, and internal departments for quick issue resolution.* Update call records, customer details, and complaint logs in the system.* Ensure all customer inquiries are resolved within defined timelines.* Maintain service quality and adhere to company standards and procedures.* Escalate unresolved issues to the concerned department when required.---## ** Requirements of the Company*** Minimum **12th pass / Graduate preferred**.* **Freshers are NOT eligible** (experience in customer service preferred).* Strong communication skills in **English, Hindi, and Bengali**.* Good listening skills and the ability to remain calm under pressure.* Basic computer knowledge: Email handling, MS Office, and typing skills..* Professional, polite, and customer-focused attitude.* Must be punctual and maintain proper attendance.* Ability to handle continuous customer calls with patience and efficiency.---## ** Benefits*** Full-time employment under DTDC.* No sales target, pure inbound customer support.* Sunday fixed off + selective government holidays.* Growth opportunities within the organization.

- Key Responsibilities:1. Make outbound calls to potential customers: You will be responsible for making calls to potential customers to promote products or services.2. Handle customer inquiries: You will need to address customer inquiries and provide information about the products or services offered by the company.3. Follow up on leads: It will be your responsibility to follow up on leads generated through marketing campaigns or other sources.4. Update customer records: You will be required to update customer records and maintain accurate information in the database.- Required Skills and Expectations:1. Good communication skills: As a tele caller, you should have excellent verbal communication skills to effectively interact with customers over the phone.2. Patience and persistence: It is important to have patience and persistence while dealing with customers, especially during follow-up calls.3. Basic computer skills: You should have basic computer skills to update customer records and navigate the company's database.4. Sales experience: While not mandatory, any previous experience in tele sales or customer support will be beneficial for this role.5. Ability to work in a team: You should be able to work well in a team environment and collaborate with colleagues to achieve common goals.

We are hiring enthusiastic and customer-oriented individuals to join our DTDC Voice Process team. The role involves handling customer calls, addressing inquiries and complaints, and providing effective solutions all while ensuring a professional and positive customer experience.Key Responsibilities: Handle incoming and outgoing calls in a polite and professional manner. Resolve customer queries and complaints efficiently with a problem-solving approach. Log and track customer interactions and follow up where necessary. Work closely with team members to escalate and resolve complex issues. Meet key performance targets including call handling time, resolution rate, and customer satisfaction.Requirements: Qualification: Minimum 12th Pass / Graduate (any stream). Good communication skills in English required. Basic computer knowledge. Only experienced candidates can apply. Must be comfortable with work from office setup.

good communication skills , good English , convincing powering hardworking.

We are looking for a Customer Care Representative to handle customer inquiries, provide product information, resolve issues, and ensure customer satisfaction. The ideal candidate will have excellent communication skills, both verbal and written, as well as a customer-focused approach.Responsibilities:- Handle inbound and outbound customer calls in a professional manner- Provide product information and technical support- Resolve customer complaints and issues in a timely manner- Maintain accurate records of customer interactions

Job Openings for 20 Customer Service Associate Jobs for Freshers in Kolkata, Patna, Gaya, Purnia, Katihar, Bhubaneswar, Samastipur, Bihar, Paschim Bardhaman, Purba Bardhaman, Hooghly, having Educational qualification of : Higher Secondary, Secondary School, I.T.I., B.A, Bachelor of Hotel Management with Good knowledge in Customer Care, Customer Guidance, Customer Relationship, BPO Operations, Domestic BPO, International BPO, BPO Non Voice, Non Voice Process, Chat Support, Chat Process, BPO etc.