Voice Process Job Vacancies in Bangalore

Position: International Voice Process (Healthcare BPO)Experience:Freshers (Primary Hiring Focus)Candidates with 1-3 years of experience may also applyCTC:3.25 LPANight Shift AllowancePerformance IncentivesJob HighlightsImmediate hiring opportunity5-day work weekAttractive salary and performance incentivesTwo-way cab facilityMedical & Life InsuranceUS Night Shift / Rotational ShiftExcellent career growth in the Healthcare BPO industryWorld-class work environmentEligibility Criteria10+2, Diploma (10+3), or Any GraduateMaximum Age: 28 YearsExcellent communication skillsWilling to work in US Night Shift / Rotational ShiftImmediate joiners preferredPost graduates are not eligiblePlease Note:Freshers are currently being hired only for the International Voice Process.Candidates interested in Non-Voice or Semi-Voice roles are not eligible for this hiring drive.BE/B.Tech and Postgraduate candidates are not eligible.Key ResponsibilitiesProcess healthcare claims as per process guidelines.Deliver quality customer support and ensure customer satisfaction.Meet productivity and quality targets.Adhere to company policies and compliance standards.Maintain excellent attendance and punctuality.Collaborate effectively with team members and supervisors.

We are seeking a dedicated Customer Support Executive to join our team in Bangalore. This role is ideal for individuals who are passionate about helping customers and providing exceptional service.nnKey Responsibilities:nn- Assist Customers: You will be the first point of contact for customer inquiries, providing them with accurate information and solutions.n- Handle Complaints: Address customer complaints and issues promptly, ensuring their concerns are resolved to their satisfaction.n- Maintain Records: Keep detailed records of customer interactions and transactions to help improve service quality.n- Support Team Efforts: Collaborate with team members to enhance the overall customer experience and contribute to team goals.nnRequired Skills and Expectations:nnCandidates should possess strong communication skills to articulate information clearly to customers. A problem-solving attitude is crucial for effectively handling inquiries and complaints. Attention to detail is important in maintaining accurate records of customer interactions. We welcome applicants with 0-5 years of experience, including fresh graduates who have completed their 12th grade. A willingness to work full-time from the office is expected, and a commitment to providing outstanding customer service is essential. The ideal candidate should demonstrate empathy, patience, and a proactive approach to resolving customer issues.

Company : GWFSI Services India Private Limited (An Indian subsidiary of TTM Healthcare Solutions) - https://www.ttmhealthcare.ie/Role : Operations SpecialistDepartment: Candidate SuccessLocation: IndiQube Platina, BangaloreWork Days: Monday to Sunday (Two-Day Rotational Weekly Off)Rotational Shifts and Work Timings (Irish Hours 5:30 AM-12:00 PM): Timings in IST - excluding DST, Early Shift 10:00 AM-7:00 PM, Mid Shift 1:00 PM-10:00 PM, and Late Shift 7:30 PM-4:30 AMNote: This is WFO only. There is no Hybrid/WFHTTM Healthcare Solutions is a world-class healthcare workforce solutions company with offices in Ennis, India and South Africa. We've built a reputation for being totally people focused. As a member of our team you'll feel our commitment to help take your career to the next level and realise your potential.Roles & ResponsibilitiesEnsure timely and effective fulfillment of client needs, maintaining a high standard of service.Work closely with the Fulfillment Manager to address client-specific requirements and manage any fulfillment-related issues.To manage candidates' bookings on Rota and Soft Recruit Tools. To process shift cancellations and find replacements to reduce the impact on fulfilment.To proactively engage with candidates to build strong relationships, understand their needs, shift availability, and schedule them to work.To keep candidates' records up to date in all systems, follow standard operating procedures.To work closely with the onboarding team to ensure new hires are utilized and booked into shifts.To collaborate with consultants to address any candidate concerns or challenges.To work closely with healthcare organizations to acknowledge all shifts requested, providing timely updates on shift requests and filled rosters.Foster a positive team culture that aligns with TTM Healthcare's values and promotes productivity and engagement.Preferred candidate profileEducation: Any GraduateExperience:Minimum 3-5 years of experience in RCM/ AR process preferably from Healthcare industry.Strong communication and interpersonal skills.Proficiency in MS Office Suite; experience with CRM or workforce management software is a plus.Solution-oriented with a proactive approach to managing challenges.Should be willing to work in Rotational shifts including Weekend & India Holidays based on the business requirement.Interested candidates kindly share your updated profile to Jobs.GWFSI@ttmhealthcare.com

We are looking for a motivated and enthusiastic Telesales Executive to join our team in Koramangala, Bangalore. The ideal candidate will engage with potential customers through phone calls, aiming to promote and sell our products.Key Responsibilities:- Contact Potential Customers: Reach out to potential clients via phone to introduce our products and services, effectively communicating their benefits to create interest.- Understand Customer Needs: Listen to customer inquiries and identify their needs, tailoring your pitch to address their specific requirements, which enhances their experience and increases the chances of a sale.- Maintain Records: Keep detailed records of all interactions with clients, updating the customer database regularly to track leads and sales progress.- Achieve Sales Targets: Work towards achieving individual and team sales targets by utilizing effective selling techniques and following up with leads.- Provide Excellent Customer Service: Ensure customer satisfaction by addressing concerns and providing clear information about products and services.Required Skills and Expectations:Candidates should have prior experience in a sales role, preferably in telesales. Strong communication skills are essential to articulate ideas clearly and interact effectively with customers. A proactive approach to problem-solving and the ability to work under pressure are crucial. Being a team player and having good organizational skills will help in maintaining productivity. A minimum educational requirement is a 12th-grade pass, and a professional and friendly demeanor is expected during all interactions with customers.

Job Title: Sales ExecutiveJob Description:We are looking for a dynamic and motivated Sales Executive to join our team for Onboardingdelivery partners with Swiggy. The candidate will be responsible for identifying, engaging,and Onboarding delivery partners to ensure smooth operations and service excellence.Eligibility:1. Minimum qualification: 12th pass or above2. 3. 4. Good communication and interpersonal skillsAbility to work in a fast - Paced environment and meet targetsFamiliarity with the Delivery Logistics domain is a plus

TELECALLING EXECUTIVE AND WHO HAS GOOD Communication skills and who will be capable of handling and managing the telesales process and procurement process well and who brings ,more sales trough telecalling

Telecalling ExecutiveJob DescriptionWe are looking for a Telecalling Executive to connect with customers over the phone, explain our services, handle queries and follow up with interested customers.Key Responsibilities* Make outbound calls to prospective and existing customers.* Explain products and services clearly to customers.* Understand customer requirements and provide appropriate information.* Follow up with interested customers and leads.* Handle customer questions and objections professionally.* Maintain accurate records of calls and customer interactions in the CRM.* Coordinate with the internal team for further processing.* Maintain good customer relationships and professional communication.* Work towards achieving assigned performance targets.

As a Customer Support Executive, you will be the first point of contact for our customers, helping them with their inquiries and issues. Your role is vital in ensuring customer satisfaction and maintaining the companys reputation for excellent service.Key Responsibilities:- Respond to Customer Inquiries: Answer questions through phone, email, or chat, providing clear and accurate information to help customers with their needs.- Resolve Issues Promptly: Identify customer problems and find effective solutions, ensuring a quick resolution to enhance the customer experience.- Document Customer Interactions: Maintain detailed records of customer conversations and transactions in the system to track inquiries and issues for future reference.- Collaborate with Teams: Work closely with other departments to address challenging customer concerns, ensuring seamless service delivery.- Enhance Customer Satisfaction: Strive to exceed customer expectations in every interaction, contributing to a positive and supportive environment.Required Skills and Expectations:- Strong communication skills are essential, both verbal and written, enabling you to convey information clearly and effectively.- Good problem-solving abilities will help you think on your feet and provide solutions under pressure.- A customer-oriented attitude is crucial, as you will be helping customers navigate their issues and inquiries regularly.- Basic computer skills are necessary to operate customer support software and manage communication channels.- A team player mindset is important for collaborating with colleagues and ensuring a cohesive work environment.This role is ideal for individuals looking to start a career in customer service, offering an opportunity to develop professional skills in a supportive setting.

We are looking for a Customer Support Executive who is enthusiastic and ready to help our customers with their queries. This role is perfect for individuals who are eager to learn and grow in the customer service field.Key Responsibilities:- Assist Customers: Respond to customer inquiries via phone, email, or chat, providing timely and accurate information about our products and services. This ensures a positive experience and builds customer satisfaction.- Resolve Issues: Identify and troubleshoot customer problems, guiding them through solutions step by step. Your problem-solving skills will help keep our customers happy and loyal.- Maintain Records: Document customer interactions and issues in our system. This helps the team track common problems and improve our services over time.- Follow-Up: Check in with customers who have reported issues to ensure their problems have been resolved. This shows customers that we value their experience and are committed to serving them well.- Collaborate with Team: Work closely with other team members and departments to share feedback and suggest improvements based on customer interactions. Teamwork is essential for creating an efficient support process.Required Skills and Expectations:- Strong communication skills, both verbal and written, are essential for providing clear and helpful responses to customers.- Basic problem-solving abilities to assist in resolving customer issues effectively.- A positive attitude and a patient demeanor when dealing with customer complaints or inquiries.- The ability to work in a fast-paced environment and adapt to changing situations. - Proficiency in using computers and familiarity with customer support software is a plus.

Responsibilities:* Manage customer relationships* Maintain accurate records* Meet revenue targets* Contact delinquent customers* Implement collection strategies Interested candidates can share there update resume on HR fathima 9071217789

We are looking for a Customer Care Executive to join our team in Whitefield. This role is suitable for candidates with 0 to 3 years of experience, and a minimum of 12th-grade education is required. Key Responsibilities:- Respond to Customer Queries: Address customer questions and concerns via phone, email, or chat, ensuring they receive accurate and helpful information.- Provide Product Information: Assist customers by explaining product features, benefits, and usage to facilitate informed purchasing decisions.- Resolve Issues: Tackle customer complaints and problems effectively, using the appropriate channels to meet their needs and enhance customer satisfaction.- Maintain Records: Document customer interactions and feedback accurately in our database to help improve service quality and streamline processes.- Follow Up with Customers: Reach out to customers post-service to ensure their issues have been resolved and they are satisfied with the assistance received.Required Skills and Expectations:- Communication Skills: Strong verbal and written communication skills are essential for clearly conveying information and understanding customer needs.- Problem-solving Abilities: Candidates should be able to think quickly and offer practical solutions to customer issues.- Basic Computer Skills: Familiarity with computer use, including typing and navigating software, is necessary for managing customer interactions efficiently.- Team Player: A collaborative mindset is important for working seamlessly with colleagues and contributing to a positive work environment.- Positive Attitude: A friendly and positive demeanor is needed to create a welcoming experience for customers.

URGENT HIRING CUSTOMER SUPPORT REPRESENTATIVE Location: Koramangala (Work From Office)

We are looking for a motivated and skilled Telesales Executive to join our team based in MG Road. In this role, you will be responsible for promoting our products and services over the phone, managing customer relationships, and achieving sales targets.Key Responsibilities:- Conduct Outbound Calls: Make calls to potential customers to introduce our products and services, aiming to generate interest and sales.- Understand Customer Needs: Listen to customers requirements and concerns, using this information to tailor your sales approach and offer suitable solutions.- Maintain Customer Records: Keep accurate records of interactions with customers, ensuring that all information is entered into the system for future reference.- Follow Up on Leads: Contact leads generated from marketing activities or previous calls to convert them into sales and ensure customer satisfaction.- Meet Sales Targets: Work towards achieving individual and team sales targets consistently, contributing to the overall success of the company.- Provide Feedback: Share insights and feedback on customer reactions and market trends with the team to help improve products and sales strategies.Required Skills and Expectations:Candidates should have a minimum of 1-2 years of experience in telesales or a related field. A minimum education of 12th grade is required. Strong communication skills are essential, as you will be interacting with customers daily. You should be persuasive, self-motivated, and possess good listening skills. A friendly demeanor and the ability to handle rejections gracefully are important. Familiarity with CRM software and basic computer skills will be advantageous.

As a BPO Telecaller, you will play a crucial role in communicating with customers and providing them with information about our services. Your main goal will be to address customer inquiries, resolve issues, and promote our offerings through calls.Key Responsibilities:- Customer Interaction: Make outbound calls to potential and existing customers to discuss our products and services.- Information Gathering: Collect feedback from customers about their experience and preferences to help improve our services.- Issue Resolution: Address and resolve customer complaints promptly to ensure satisfaction.- Sales Support: Promote products and encourage customers to make purchases by offering helpful information and answering questions.- Data Management: Update customer information in our database accurately after every interaction to maintain records.- Reporting: Provide regular reports on call outcomes, customer interactions, and feedback received.Required Skills and Expectations:You should be comfortable speaking on the phone and possess strong communication skills. A friendly and professional demeanor is essential to establish a good rapport with customers. Basic computer skills are necessary for updating records and using calling software. We expect candidates to be self-motivated, have a positive attitude, and be able to work independently from home. Being a good listener will help you understand customer needs better, contributing to effective solutions and sales. Flexibility in working hours is also essential, as you may need to adjust based on customer availability.

We are HiringTelecalling Executive is a professional who communicates with customers over the phone to generate sales, provide information, resolve queries, or offer customer support.Key ResponsibilitiesMake outbound calls to prospective or existing customers.Answer inbound customer inquiries.Explain products or services clearly.Generate leads and schedule appointments.Follow up with customers and maintain relationships.Update customer information in the CRM/database.Meet daily or monthly calling and sales targets.Required SkillsExcellent communication and interpersonal skills.Basic computer knowledge (MS Office, CRM tools).Persuasion and negotiation skills.Active listening and problem-solving ability.Ability to work under targets and deadlines.Qualifications10+2 or any graduate (requirements vary by company).Prior telecalling/customer service experience is an advantage but often not mandatory.

We are looking for a dedicated Call Center Executive to join our team in Bangalore. This role is suited for freshers who have completed their 12th grade and are eager to start a career in customer service.As a Call Center Executive, you will be responsible for handling customer inquiries and providing support over the phone. Your main tasks will include answering calls, addressing customer concerns, and ensuring a positive experience for all clients.Key Responsibilities:1. Answering Customer Calls: You will respond to incoming calls from customers, listen to their needs, and provide appropriate solutions.2. Resolving Issues: Identify and resolve customer issues or complaints efficiently, ensuring customer satisfaction and loyalty.3. Providing Information: Offer clear and accurate information about our products or services, helping customers make informed decisions.4. Documentation: Maintain accurate records of customer interactions and transactions in the database to ensure continuity of service.5. Team Collaboration: Work closely with team members and supervisors to share insights and improve overall service quality.Required Skills and Expectations:Candidates should have excellent verbal communication skills in English and a friendly, professional demeanor. Strong problem-solving abilities and patience are essential when dealing with challenging calls. Basic computer skills are necessary for documenting customer interactions, and a willingness to learn and adapt to new processes is crucial. A positive attitude and a desire to help others will contribute to your success in this role.

Job Title: Sales ExecutiveJob Description:We are looking for a dynamic and motivated Sales Executive to join our team for Onboardingdelivery partners with Swiggy. The candidate will be responsible for identifying, engaging,and Onboarding delivery partners to ensure smooth operations and service excellence.Eligibility:1. Minimum qualification: 12th pass or above2. 3. 4. Good communication and interpersonal skillsAbility to work in a fast - Paced environment and meet targetsFamiliarity with the Delivery Logistics domain is a plus