Voice Process Job Vacancies in Ahmedabad

1. Call Handling & Productivity Make outbound calls as per daily targets. Maintain required calls per hour and login adherence. Ensure maximum connect rate and efficient dialing. 2. Lead Qualification / Conversion Effectively pitch the campaign (AFFF / PFAS / RBX or relevant process). Identify eligible leads based on defined criteria. Transfer qualified calls or close leads as per process requirement. Maintain strong follow-up on interested prospects. 3. Quality & Compliance Follow approved scripts and call flow strictly. Ensure compliance with US regulations (DNC, consent, disclaimers, etc.). Maintain accurate and complete data entry in CRM. Avoid misrepresentation or false commitments. 4. Customer Interaction & Experience Handle conversations professionally with US customers. Build rapport, listen actively, and respond clearly. Address objections confidently and politely. Ensure positive customer experience on every call. 5. Data Accuracy & Documentation Update CRM with correct call dispositions. Capture all required lead details without errors. Maintain proper notes for follow-ups and call backs. 6. Adherence & Discipline Follow shift timings, break schedules, and attendance policies. Maintain dialer/login adherence. Be available during working hours with minimal idle time. 7. Performance Improvement Act on feedback shared by TL/QC.Improve call quality, conversion rate, and communication skills.Participate in training and coaching sessions.8. Team ContributionCollaborate with team members to achieve floor targets.Share best practices and successful pitch techniques.Maintain a positive and performance-driven attitude.Interested Candidates can reach outContact - 9023636210Email - hr@focuseliteweb.com

Excellent communication, negotiation, and interpersonal skills.Proficiency in using CRM software and virtual communication tools like Zoom.Strong convincing and negotiation skillsBasic knowledge of real estate sales is preferredPositive attitude, self-motivated, and result-oriented

- Handle customer inquiries: Customer care agents are responsible for responding to customer inquiries and addressing their concerns or questions in a timely and professional manner. This includes answering phone calls, responding to emails, and communicating via live chat.- Provide product information: Customer care agents should have a good understanding of the company's products or services in order to effectively provide accurate information to customers. They need to be able to explain product features, benefits, and pricing to potential buyers.- Process orders and returns: Customer care agents assist customers with placing orders, processing payments, and handling returns or exchanges. They should be able to navigate the company's order processing system efficiently and accurately.- Resolve customer complaints: Customer care agents need to have strong problem-solving skills to effectively address customer complaints or issues. They should be able to listen to customer concerns, empathize with their situation, and work towards finding a satisfactory resolution.- Strong communication skills: Customer care agents must have excellent verbal and written communication skills to effectively interact with customers. They should be able to articulate information clearly and professionally.- Patience and empathy: Dealing with customer inquiries and complaints can be challenging, so customer care agents need to have patience and empathy when interacting with customers. They should be able to remain calm and composed in all situations.

Position: Associate International Voice ProcessEducational Qualifications:Open to graduates and undergraduates from any discipline.1)Location - Iscon Ambli Rd, Ahmedabad2)Salary - Competitive salary package: 23,000 CTC for freshers candidates3)Experience For experienced candidates, candidate will get : 30,000 CTC to 31,000 CTC ( 6 months to 1 year) 4)Interview Mode :-1)1st round interview - F2F interview at Client OfficeRole Overview:We are seeking individuals with excellent communication skills and strong computer literacy to join our dynamic team.Key Responsibilities:Make outbound calls to insurance companies for claim status and eligibility verification.Follow up insurance carriers based on client appointments.Track and update the status of unpaid claims.Adapt to various voice-based processes as required.Maintain accurate daily logs of activities.Complete assigned tasks efficiently and accurately, adhering to client SLAs.Work collaboratively in a team environment to achieve shared goals.Escalate issues to senior management in a timely manner when necessary.Skills Required:Strong analytical and problem-solving abilities.Proficiency in MS Office and familiarity with relevant applications.Excellent verbal communication and convincing skills.Attention to detail and accuracy.Strong time management and organizational skills.Ability to work under deadlines while maintaining confidentiality.Initiative and teamwork-oriented mindset.Experience:Open to both fresher and experienced candidates with a background in the International Voice Process.Shift Timings (Only Male Candidates Eligible):05:30 PM 03:30 AM09:00 PM 06:00 AMEmployee Value Proposition (EVP):5-day workweek (Monday Friday).Competitive salary package: 23,000 CTC for freshers.Additional perks:o1,500 per month Attendance Bonus.o25,000 Retention Bonus.Recognized as a Great Place to Work certified company.30 earned leaves per calendar year.Continuous career progression with Learning & Development programs (Technical, Soft Skills, Communication, Leadership).Performance-based bonuses & loyalty benefits.Structured Rewards & Recognition programs.Competitive salary aligned with market standards.Equal career opportunities with a diverse, inclusive, and discrimination-free workplace.A vibrant company culture with festival celebrations and engaging employee events.

Appointment Scheduler B2B Sales (US Process) Location: Ahmedabad (Work From Office Only) Shift: 7:30 PM 4:30 AM (US Night Shift) Working Days: Monday to Saturday Company: Levons Technologies Pvt. Ltd. Client Market: United States / North America About UsLocal P.O.S Depot is a rapidly growing North American company delivering advanced POS systems and payment solutions to businesses across the USA & Canada.To support our expansion, Levons Technologies Pvt. Ltd. is building a strong international B2B sales team in Ahmedabad. Role OverviewWe are looking for confident English speakers with a neutral/US accent to join us as B2B Appointment Schedulers.This role focuses on outbound calling to US businesses, qualifying prospects, and scheduling high-quality appointments for the sales team. This is a target-driven, night-shift, office-based role and ideal for candidates seeking exposure to international B2B sales. Key ResponsibilitiesMake outbound calls to US-based business owners & decision-makersSchedule qualified B2B appointments for the sales teamIdentify and qualify leads as per defined criteriaMaintain accurate data in CRM systemsMeet daily & weekly appointment targetsCoordinate with internal sales teams for smooth handoversMaintain professionalism, consistency, and result focus Skills & RequirementsExcellent English communication (US/Neutral accent preferred)Experience in B2B appointment setting, international sales, or telecalling is a plusFreshers with strong communication skills are welcomeComfortable working in US night shiftTarget-oriented, self-motivated, and disciplinedReady for 100% work from office (Ahmedabad)Immediate joiners highly preferred Compensation & BenefitsSalary: 8,000 50000,000/month (Fixed + Performance-Based)Attractive incentives & bonusesStable night-shift role with fixed timingsExposure to US & North American B2B marketsCareer growth in international salesSupportive and professional work environment Important Note This is a complete Work From Office role No Work From Home / No Hybrid

(-/) Experience: 03 Years (Freshers Welcome) Location: AhmedabadQualification: Undergraduate & Graduate (Both Eligible) : Virtual Onsiteinterested candidate can share cv to rshwetagupta011@gmai.lcom

We are looking for a friendly, organized, and professional Receptionist to join our team at Soni and Soni legal services. As the first point of contact for our visitors and clients, you will play a key role in ensuring a positive first impression of our company.Key Responsibilities: Customer Interaction: Greet visitors and clients, ensuring a warm, professional, and welcoming environment. Phone & Email Management: Handle incoming calls, answer queries, and redirect to relevant departments. Appointment Coordination: Schedule and confirm meetings, ensuring everything runs smoothly. Mail Handling: Receive and sort incoming mail and packages, and manage outgoing deliveries. Administrative Support: Assist with filing, office organization, and supporting team members with general office duties. Office Supplies: Keep track of office inventory and reorder supplies as needed.What We're Looking For: Education: High School Diploma (Graduation is a plus). Experience: Previous experience as a Receptionist or in Customer Service is a plus. Skills: Strong communication and interpersonal skills. Proficiency in MS Office (Word, Excel, etc.) and general office equipment. Qualities: Friendly, well-organized, able to handle multiple tasks simultaneously, and maintain a professional demeanor.

Handle inbound and outbound international calls with clarity, accuracy, and professionalism.Ensure high levels of customer satisfaction by resolving concerns effectively. Maintain call logs and update customer records as per defined processes. Adhere to quality, compliance, and performance benchmarks. Collaborate with team leaders to enhance service delivery.

URGENT HIRING: TELECALLER REQUIREDWe are looking for motivated and dedicated Telecallers to join our team immediately! Location: Shyamal, Ahmedabad Position: Telecalling Executive Qualification: Graduate (Completed) Salary: 10,000 15,000 Joining: Immediate Contact Details: HR Mukhtiyar9898809317

Make Outbound Calls to Potential Customers and handle inquires . Generate Leads And Follow Up with Prospects. Maintain Accurate Records Of calls And Customers Interactions. Provide Product/ Service Information And Assist Customers Effectively. Meet And exceed Daily / Weekly Call and Conversion Targets .

- Make outbound calls to potential customers: The telesales executive will be responsible for calling potential customers to introduce products or services, generate leads, and make sales pitches.- Handle inbound calls from customers: The executive will also need to handle incoming calls from customers, assist them with inquiries, provide information, and take orders.- Achieve sales targets: The telesales executive is expected to meet or exceed sales targets set by the company by effectively pitching products or services to customers and closing sales.- Maintain customer relationship management (CRM) system: It is important for the executive to update and maintain the CRM system with accurate information about customer interactions, purchases, and feedback.- Communicate effectively in English: Strong communication skills in English are essential for this role to effectively communicate with customers, understand their needs, and pitch products or services.- Basic computer skills: The telesales executive should have basic computer skills to input data into the CRM system, send emails, and navigate sales software.- Work from office: This is a full-time position where the executive will be required to work from the office in Ahemedabad, Gujarat.- Education and experience: The ideal candidate should have a Bachelor's degree in any field such as B.A, B.B.A, or B.Com, and 1-2 years of experience in telesales, telecalling, or a similar role.

We are looking for a dedicated and confident Telecaller to join our team. The candidate will be responsible for making outbound calls, explaining our services, answering customer queries and maintaining proper records.Key Responsibilities:Make outbound calls to customers on a daily basisExplain products/services clearly and convincinglyMaintain customer data in a proper formatFollow up with interested customersHandle basic inquiries and provide correct informationAchieve daily/weekly calling targetsRequirements:Good communication skills (Hindi / Gujarati / English preferred)Confident, polite and convincing voiceBasic computer/phone handlingFreshers can also applyImmediate joiners preferredJob Type: Full-time / Part-timeSalary: Based on performance and experience 8000 to 15000Location: (102 aashram avenue behiand kochrab aashram kochrab gaam paldi ahmedabad gujrat 380007)Working Hours: (9:30am to 7:00pm)

Job Title: Chat Service RepresentativeLocation: Ahmedabad, GujaratType: Full Time We are hiring enthusiastic individuals for the role of Chat Service Representative. Candidates must be willing to relocate to Ahmedabad Gujarat. This is an excellent opportunity for freshers and experienced professionals to start or grow their career in a dynamic and supportive work environment.Role OverviewAs a Chat Service Representative, you will support customers through written communication channels such as chat, email, text, and social media. You will be responsible for resolving queries, providing product information, and delivering exceptional customer experiences through professional and friendly interactions.Key Responsibilities Respond to customer queries through chat, email, and other non-verbal platforms Understand and resolve customer issues with accuracy and empathy Deliver high-quality support that ensures customer satisfactionEligibility Criteria Minimum qualification is High School Diploma or equivalent Freshers can apply; experience of one year in customer service is preferred Strong written English communication skills with good grammar and spelling Basic computer knowledge and typing skills Flexible to work in rotational shifts including weekends and night shifts

Job description:Job Title: Telecalling Sales ExecutiveLocation: Navrangpura, Ahmedabad (Work From Office Only)Experience: Minimum 1 Year of experienceCompany: Trakky Online Salon Service Booking PlatformAbout Trakky:Trakky is a fast-growing beauty-tech startup revolutionizing how customers discover and book salon services online. Were on a mission to simplify and digitalize the salon appointment experience across India.Role Overview:We are seeking a motivated Telecalling Sales Executive to connect with potential salon partners and assist in onboarding them to the Trakky platform. This is an in-office role for candidates who are persuasive, organized, and comfortable communicating over the phone.Key Responsibilities:Call potential salon leads to explain Trakkys services and benefitsConvert warm leads into partner salons through effective pitching and follow-upsMaintain records of calls, follow-ups, and conversions in the CRM systemAssist with onboarding and collecting required partner documents or informationAchieve daily/weekly targets for calls and successful onboardingProvide basic post-onboarding support or coordination to salon partnersRequirements:Good communication skills in Hindi/Gujarati (English is a plus)Confident phone presence and convincing abilityPrior experience in telecalling or telesales is preferredBasic computer knowledge (Excel, Google Sheets, CRM)Ability to work independently and meet targetsFriendly, persistent, and professional attitudeWork Details:Work Mode: Work From OfficeLocation: Navrangpura, AhmedabadWorking Days: Monday to SaturdayTimings: 11:00 AM 8:00 PM(varies as per Businessrequirement)

Understand OMSGuru platform and its functioning thoroughly Support our existing clients via Chat, Phone, Email & Tickets. Help onboard new clients onto our system Respond promptly and professionally to customer inquiries in person, by telephone, or by email Maintain an updated knowledge of the organization's products, services, and customer service policies Explain simply and clearly in response to customer questions and check for customer understanding and acceptance Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits Assist clients by demonstrating the use of goods and programs and answering any questions they may have. Establish and maintain good rapport with customers by using positive language and anticipating their needs.

[10:01, 22/08/2025] Job: Process :OUTBOUND CALL Center.JOB OPENING -100Company Name- Lakhu Teleservices PVT LTD.Job Location - Ahmedabad,Gujarat365 Days Running.language : Gujarati / Hindi.1) Shift Timing : 9Am to 6Pm & 10Am to 7Pm. Both are Morning time.2) Training Schedule : Total 5 Days. (Training Salary Not Provide)3) Week-off : Randomly 4 Week-off Every Month.4) Salary Calculate Monthly 1st to 30, 31st.5) Salary Date Every Month 18 date.6) Salary Provide in Bank thru NEFT.7) Require Any nationalized bank Accounts.8) Fix On-hand Salary Rs.10000 +Rs.20009) Incentive Plans : Every Day, Every Week & Monthly. Cash Provide.10) Incentive Minimum Rs.500 To Rs.3000 Provide.11) Accommodation : House & Light Bills & Gas Connection*. Company provided & (Not[10:22, 22/08/2025] Job: Process :OUTBOUND CALL Center.JOB OPENING -100Company Name- Lakhu Teleservices PVT LTD.Job Location - Ahmedabad,Gujarat365 Days Running.language : Gujarati / Hindi.1) Shift Timing : 9Am to 6Pm & 10Am to 7Pm. Both are Morning time.2) Training Schedule : Total 5 Days. (Training Salary Not Provide)3) Week-off : Randomly 4 Week-off Every Month.4) Salary Calculate Monthly 1st to 30, 31st.5) Salary Date Every Month 18 date.6) Salary Provide in Bank thru NEFT.7) Require Any nationalized bank Accounts.8) Fix On-hand Salary Rs.10000 +Rs.20009) Incentive Plans : Every Day, Every Week & Monthly. Cash Provide.10) Incentive Minimum Rs.500 To Rs.3000 Provide.11) Accommodation : House & Light Bills & Gas Connection*. Company provided & (Not provide Food).12) Attendance Bonus.13) OT : 100/- Per 2 Hour Summary : Salary + Incentive + Free Accommodation + OT.Connect On : 9924733886

Job DescriptionThe ideal candidate will be a seasoned software engineer who is efficient, accurate and has afriendly approach to deliver support services to our Software clients. Salary Salary should not be a constrain for a good resourceIndustry - Office Equipment / Automation / IT Software & Software Services / Electronic / Securityand SurveillanceFunctional Area Customer SuccessRole Executive Software SupportEmployment Type - Permanent Job, Full TimeWork location Ahmedabad [Prahaladnagar]Client Visit OccasionallyShift Regular Day ShiftJob Role Role would require day in day out client interactions over telephonic calls and remotesession over any desk or any other remote tool. End to End software implementation: installation, configuration, integration, definingvarious policies as per the client requirements etc, and get the certification of completionfrom the client. Train the users functionally and technically on our various softwares aspects. Provide technical support along with basic trouble shooting on L1 Level and provide ad-hoctraining to customers who use the companys product, replying to inbound queries. Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server. Ensure customers remain satisfied with the product by educating them about functionalcapabilities and possible upgrades. Aid with the development and improvement of the product by gathering feedback toidentify recurring issues and addressing these with the product manager. Maintain excellent service standards, going above and beyond to ensure customersatisfaction and retention. Escalate unresolved queries to respective departments for accurate redressal. Knowledge on ticket management system. Required Skills Education Qualification: Any computers degree: BCA / BSc (Information Technology) / BSc(Computer Science) / BE or BTech Computer Science / BE or BTech IT etc / MCA. 0 to 2 Years experience in Software - Customer Success / Support Domain. Experience of working with various databases like SQL, Oracle & MS Access or withsoftware implementation & ticketing tool will be an added advantage. Good understanding of computer, internet and IT literacy with the ability to learn newtechnology quickly. Basic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors Basic knowledge on networking, windows desktop/servers, IIS and troubleshooting tools Good listening and problem-solving skills Customer service and a customer centric attitudeDesired Personality traits Soft spoken & pleasing, professional, presentable at the same time sharp to handle smalland large clients Technically &Logically Strong Strong analytic, problem solving & Interpersonal Skills Strong work ethics and sense of commitment Ability to balance multiple prioritiesKey Result Areas Customer Satisfaction of assigned clients Problem & query analysis, understanding & SolvingKey Performance Indicators Prompt, responsive, responsible, and friendly approach to client situations Zero customer complaints Client Feedback

Key Responsibilities:Respond to customer queries via email, chat, and calls in a timely and professional manner.Troubleshoot basic technical issues and guide users through solutions.Escalate complex problems to the appropriate team and follow up on resolution.Maintain detailed records of customer interactions and resolutions in the system.Collaborate with internal teams (development, QA, sales) to resolve issues and improve customer satisfaction.Identify and report recurring customer issues for continuous product/service improvement.

We are looking for a friendly, organized, and professional Receptionist to join our team at Soni and Soni legal services. As the first point of contact for our visitors and clients, you will play a key role in ensuring a positive first impression of our company.Key Responsibilities: Customer Interaction: Greet visitors and clients, ensuring a warm, professional, and welcoming environment. Phone & Email Management: Handle incoming calls, answer queries, and redirect to relevant departments. Appointment Coordination: Schedule and confirm meetings, ensuring everything runs smoothly. Mail Handling: Receive and sort incoming mail and packages, and manage outgoing deliveries. Administrative Support: Assist with filing, office organization, and supporting team members with general office duties. Office Supplies: Keep track of office inventory and reorder supplies as needed.What We're Looking For: Education: High School Diploma (Graduation is a plus). Experience: Previous experience as a Receptionist or in Customer Service is a plus. Skills: Strong communication and interpersonal skills. Proficiency in MS Office (Word, Excel, etc.) and general office equipment. Qualities: Friendly, well-organized, able to handle multiple tasks simultaneously, and maintain a professional demeanor.DM me on 9099300664 for more details.