Voice Process Job Vacancies in Delhi NCR

Telecaller needed for High Aero Academy. Handle in-bound/out-bound calls, counsel students, explain courses / fees, follow up leads, and convert inquiries into admissions. Good communication required.

We are looking for a dedicated Customer Service Associate to join our team in Rajouri Garden. In this role, you will be the first point of contact for our customers, helping them with their queries and ensuring a positive experience.**Key Responsibilities:**- **Assist Customers:** Handle customer inquiries via phone, email, or in-person, providing accurate information and resolving any issues they may have.- **Maintain Records:** Keep track of customer interactions and feedback using our systems to ensure all communications are documented properly.- **Provide Product Information:** Educate customers about our products and services, helping them make informed decisions that enhance their satisfaction.- **Follow Up:** Reach out to customers after their inquiries are resolved to ensure their needs have been met and to gather feedback on their experience.- **Collaborate with Team Members:** Work closely with other team members to improve customer service processes and share important customer feedback.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are essential for effectively engaging with customers and colleagues.- **Problem-Solving Ability:** You should be able to think quickly and resolve customer issues efficiently.- **Customer-Focused Attitude:** A positive and friendly demeanor is important, as you will be representing the company to our customers.- **Basic Computer Skills:** Familiarity with using computers and customer service software is required for managing records and customer queries.- **Team Player:** Willingness to work collaboratively with others and contribute to a supportive team environment.Candidates should be 12th pass and have 0-1 year of experience in customer service. This is a full-time office-based role, perfect for someone eager to start their career in customer service.

We are looking for a dedicated and motivated Female Telecaller to join our team in Faridabad. The ideal candidate should have 1 to 2 years of experience in telecalling and a Bachelors degree.**Key Responsibilities:**- **Making Outbound Calls**: Contact potential customers through phone calls to promote our products/services. Ensure to represent the company positively and engage with clients effectively.- **Understanding Customer Needs**: Listen carefully to the concerns and requirements of customers, providing them with relevant information about our offerings. This helps in building rapport and trust.- **Maintaining Call Records**: Keep detailed records of each call made, including customer interactions and outcomes. This information is crucial for tracking sales progress and improving future strategies.- **Following Up**: Reach out to previous callers or leads to gauge their interest and provide updates. Consistent follow-up is essential to convert leads into sales.- **Achieving Targets**: Work towards meeting monthly sales targets or key performance indicators set by the company. This requires a goal-oriented mindset and persistence.**Required Skills and Expectations**: The ideal candidate should have excellent communication and interpersonal skills, with the ability to speak clearly and persuasively. A friendly and approachable demeanor is important for building relationships with clients. Strong listening skills are necessary to understand customer needs, and a basic understanding of sales techniques will be beneficial. Proficiency in computer usage and familiarity with CRM software are also expected, as they will help in effectively managing customer information. Moreover, candidates should be self-motivated, disciplined, and capable of working in a target-driven environment.

Job Title: Telecaller (Female Only)Company Name: Skytech AviationJob Location: Rajouri Garden, Delhi(5 minutes walking distance from Rajouri Garden Metro Station)Job Type: Full-TimeSalary: -13,000 - -17,000 per monthJob Description:Skytech Aviation is hiring Female Telecallers (Freshers Welcome). Candidates who have good communication skills and are interested in working in a professional office environment can apply.Eligibility Criteria:Gender: Female OnlyAge Limit: 18 - 24 YearsExperience: Freshers can applyEducation: Minimum 12th PassJob Responsibilities:Making outbound calls to potential candidates/customersProviding information about company services and programsHandling customer queries and maintaining call recordsFollowing up with interested candidatesMaintaining a professional and polite conversationSkills Required:Good communication skillsBasic knowledge of Hindi and EnglishConfident speaking abilityPositive and professional attitudeContact Details:Contact Person: Rohit GuptaContact Number: 9266029602