Voice Process Executive Job Vacancies in Chennai

As a Voice Process Executive, you will play a crucial role in managing customer interactions over the phone. Your main objective will be to provide exceptional service and support, ensuring customer satisfaction and loyalty.**Key Responsibilities:**- **Handling Customer Calls:** You will engage with customers through inbound and outbound calls, addressing their inquiries, resolving issues, and providing accurate information about products or services.- **Maintaining Call Records:** You are expected to document all calls and interactions accurately in the system, helping track customer interactions for future reference or follow-up.- **Meeting Performance Targets:** You will work toward specific performance metrics such as call resolution time, customer satisfaction ratings, and adherence to call quality standards.- **Collaborating with Team Members:** You will work closely with your team and supervisors to share experiences, offer feedback, and contribute to a positive working environment.- **Continuous Learning:** Staying updated with product knowledge and services is essential, as this knowledge will help you deliver better support to customers.To excel in this role, you should have excellent verbal communication skills, a friendly and approachable demeanor, and a strong commitment to customer service. Basic computer skills are also necessary for recording and managing customer information effectively. An eagerness to learn and adapt, along with the ability to work well under pressure, will contribute to your success in this position. A minimum education of 12th pass is required, and previous experience is not necessary.

We are looking for a Customer Support/Telesales Executive to join our team in Chennai /Hyderabad/Kochi for one of the leading Matrimony Site(Company) .This is full-time role is ideal for individuals with little to no experience, allowing them to grow in a dynamic sales environment. As a Telesales Executive, you will engage with potential customers over the phone to promote our products and services.**Key Responsibilities:**- **Contact Potential Customers:** Reach out to leads through phone calls to introduce our offerings, ensuring they understand the benefits of what we provide.- **Maintain Customer Relationships:** Build rapport with clients and address their inquiries or concerns, fostering a positive connection to encourage sales.- **Achieve Sales Targets:** Work towards hitting monthly and quarterly sales goals, demonstrating initiative and commitment in your role.- **Document Interactions:** Keep accurate records of customer interactions and sales, which helps in tracking performance and improving techniques.- **Collaborate with Team Members:** Work closely with other sales team members to share insights and strategies for improving sales effectiveness.**Required Skills and Expectations:**- Strong communication skills are essential for effectively conveying information and persuading customers.- Good listening skills help in understanding customer needs and responding appropriately.- Basic computer skills are necessary for managing records and using sales software.- A positive attitude and enthusiasm for sales are crucial for maintaining motivation and engaging with clients.- Candidates should have completed at least the 12th grade. This position offers a great opportunity to develop your career in sales while working in a supportive and energetic environment.