Customer Support Executive (1-3 Years)

Job Summary

Solve LegalX Private Limited is looking for customer-focused and professional Customer Support

Executives to provide excellent support experience, resolve customer queries efficiently, and

maintain strong customer relationships.

Key Responsibilities

- Handle customer inquiries through calls, emails, and chat support.

- Provide accurate information regarding company services.

- Resolve customer concerns and ensure timely issue closure.

- Maintain customer records and update CRM/database.

- Coordinate with internal departments for query resolution.

- Follow up with customers and maintain service quality standards.

- Ensure high customer satisfaction and retention.

Requirements

- 2-3 years of experience in Customer Support, Customer Service, Tele Support, or Client

Coordination.

- Good communication skills in English, Hindi, and Bengali.

- Strong interpersonal and problem-solving skills.

- Ability to handle customer concerns professionally.

- Basic computer knowledge and email handling skills.

- Customer-first attitude with willingness to learn.

Preferred Skills

- Experience handling inbound/outbound customer calls.

- Knowledge of CRM tools will be an advantage.

- Ability to manage multiple customer interactions effectively.

Benefits

- Stable Work Environment

- Career Growth Opportunities

- Learning & Development Support

- Supportive Team Environment

• Experience

  1 - 3 Years

• No. of Openings

  2

• Education

  12th Pass

• Role

  Customer Support Executive

• Industry Type

  Legal / Law / Judiciary

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Solve LegalX Consulting Private Limited 1008, laskarhat, Tagore Park, Kolkata 700039, opposite Tago