Outbound Voice Process Job Vacancies in Kolkata

About the CompanyPaisa 108 Pvt. Ltd. is a fast-growing fintech company focused onsimplifying financial access and empowering users with seamless digitalsolutions. We are building a customer-first platform and looking forenthusiastic individuals to join our onboarding team.Job SummaryAs an Onboarding Telecaller, you will be responsible for connecting withnew users/leads, guiding them through the onboarding process, and ensuringa smooth and successful activation on our platform.

We are looking for a Call Center Executive to join our team in Kolkata South. In this role, you will play a vital part in providing excellent customer service and support. You will be responsible for handling inbound and outbound calls, assisting customers with their inquiries, and ensuring their satisfaction.**Key Responsibilities:**- **Answer Incoming Calls:** Respond to customer inquiries promptly and professionally, ensuring they receive the information they need.- **Resolve Customer Issues:** Address customer complaints and concerns effectively, aiming for quick resolutions that satisfy the customer.- **Maintain Records:** Keep accurate records of customer interactions and transactions for future reference and analysis.- **Follow Up:** Reach out to customers as needed to follow up on issues, ensuring that they are happy with the solutions provided.- **Provide Product Information:** Share details about products and services, helping customers make informed decisions.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are essential for interacting with customers and team members.- **Problem-Solving Skills:** Ability to think quickly and provide effective solutions to customer issues.- **Basic Computer Knowledge:** Familiarity with computer software and systems for logging calls and accessing customer information.- **Team Player:** Willingness to collaborate with colleagues to enhance the customer experience and achieve team goals.- **Adaptability:** Openness to learn and adapt to new processes and technologies in a fast-paced environment. This is a full-time, in-office position suitable for individuals with 0 to 3 years of experience who have completed their 12th grade.

Timing: 9:00 AM - 6:00 PM Requirements: Fluent in Hindi & English Good communication skills Basic sales understanding preferred Office Address:5th Floor, Shaila Tower, Webel More, Salt Lake Sector V Apply Now!

We are looking for a dedicated Tele Caller to join our team. The ideal candidate should be able to communicate effectively and work in a fast-paced environment.**Key Responsibilities:**- **Make Outbound Calls:** Reach out to potential customers and clients to introduce our products and services. You will be the first point of contact, so a friendly demeanor is essential.- **Follow Up on Leads:** Contact prospects who have shown interest in our offerings. Your follow-up skills will help convert inquiries into sales.- **Update Customer Information:** Maintain and update customer records in our database. Keeping accurate records is crucial for tracking interactions and sales.- **Handle Customer Queries:** Respond to questions and concerns from customers. Being knowledgeable and empathetic will enhance customer satisfaction.- **Achieve Sales Targets:** Work towards specific sales goals set by the management. Meeting these targets will help the company grow and foster personal success.**Required Skills and Expectations:**Candidates should have excellent communication skills, both verbal and written, to engage effectively with customers. A basic understanding of sales principles and customer service is beneficial. Individuals should also be self-motivated and show a willingness to learn about our products and services. Computer proficiency is expected to manage customer data. The ideal candidate will be organized, punctual, and able to work collaboratively in an office environment. Previous experience in a customer service or sales role is a plus but not mandatory.

We are looking for a motivated Tele Caller to join our team in Ultadanga. As a Tele Caller, you will play a crucial role in connecting with potential and existing customers to promote our products and services.**Key Responsibilities:**- **Make Outbound Calls:** Initiate calls to potential customers to present our services and generate interest.- **Respond to Inquiries:** Handle incoming calls and respond to customer questions efficiently and professionally.- **Maintain Customer Database:** Keep comprehensive records of customer interactions and update the database regularly to ensure accuracy.- **Follow Up with Leads:** Reconnect with interested prospects to provide additional information and encourage them to consider making a purchase.- **Achieve Targets:** Meet daily and weekly calling and sales targets set by the management to contribute to the teams success.**Required Skills and Expectations:**- **Communication Skills:** Excellent verbal communication skills are essential to effectively convey information and engage with customers.- **Persuasive Ability:** A knack for persuasion and the ability to influence customers decisions positively is important for success in this role.- **Organizational Skills:** Strong ability to manage time efficiently, prioritize tasks, and maintain records accurately.- **Basic Computer Knowledge:** Familiarity with basic computer applications and proficiency in using software for data entry is required.- **Team Player:** Willingness to work collaboratively within a team and contribute to a positive work environment.Candidates should have a Bachelors degree (B.A or B.Com) and possess 1-2 years of experience in a similar role.

We are looking for a dedicated Call Center Executive to join our team in Alipore. This is a full-time position that allows you to work from home, making it an ideal choice for those seeking flexibility. **Key Responsibilities:**- **Customer Support:** Respond to customer inquiries over the phone in a polite and efficient manner to resolve issues and provide assistance.- **Product Knowledge:** Learn and understand the products and services offered to accurately inform customers and address their questions.- **Data Entry:** Maintain accurate records of customer interactions and transactions in the system for tracking purposes.- **Feedback Collection:** Gather feedback from customers to improve service quality and share valuable insights with the team.- **Problem Resolution:** Assist in troubleshooting customer concerns, ensuring a high level of satisfaction through effective problem-solving.**Required Skills and Expectations:**Candidates should ideally possess strong communication skills to effectively interact with customers and understand their needs. A basic knowledge of computer usage is essential for managing customer data and documentation. It is important for applicants to be detail-oriented and organized, as maintaining accurate records is a key responsibility. A positive attitude and the ability to work independently are crucial for success in this remote position. While prior experience is not mandatory, a willingness to learn and adapt to new challenges is highly valued. Being a female candidate is a requirement for this role.

We are looking for a motivated Female Tele Caller to join our team in Kolkata. This full-time, work-from-home position is ideal for candidates with 0 to 6 years of experience who have completed at least the 10th grade.Key Responsibilities:- **Making Calls**: You will reach out to potential customers to inform them about our services and products. Clear communication is essential to convey information effectively.- **Listening to Customer Needs**: Understanding customer queries and needs is crucial. You should be able to listen patiently and respond appropriately to build rapport.- **Updating Records**: Maintain accurate records of customer interactions and feedback. Proper documentation helps in tracking calls and understanding customer preferences.- **Following Up**: You will follow up on leads and ensure consistent communication with potential clients. Regular follow-ups can help convert inquiries into sales.- **Meeting Targets**: You may have to meet specific call and sales targets. Being goal-oriented and motivated will help you succeed in this role.Required Skills and Expectations:You should have good verbal communication skills in English and Hindi or Bengali. Basic computer knowledge is necessary to update records and manage data. Being organized and self-disciplined is important as this role requires working independently from home. A positive attitude and a willingness to learn will greatly benefit your success in this position.

This is a night shift job.We are seeking dynamic and self motivated individuals to join our Telecalling Executive team in a voice process role. This is a night shift role aligned with the US time zones.Handle outbound calls to and from US-based candidates and clients.

MEGA HIRING ALERT KOLKATA WFO Start Your Career Today Direct Company Hiring Position: TELECALLER Language: Hindi , Bengali (Assamese / Odiya extra benefit) Qualification: 12th Pass Fresher & Experience Both Welcome Salary Package: Fresher 12,000 in-hand Experience 13,00017,000 in-hand Attractive Incentives + Bonus PF + ESIC + All Benefits Fixed Day Shift + Rotational Week Off Friendly Office + Easy Work + Growth OpportunityOffice location - New Town

Job Title: Customer Support Executive (Voice/Chat)Location: Bhubaneswar & KolkataSalary: 20,000 onwards (based on experience & interview performance)

Tele callerJob Types: Tele Caller - Full-timeWork Location: RemoteWork Schedule: (Monday - Friday: 10 AM - 7 PM)Pay: up to 10,000 per monthAt We Love Digital Marketing we are looking for an engaging Tele caller to boost services by reaching out to current and possible clients. To this end, the telecaller will be required to obtain lists of individuals' information, and to source data for additional members of the target audience. The candidate would also jot down important notes during conversations to facilitate follow-ups by our staff.To be successful as a telecaller, one should be able to convince even the toughest of individuals to purchase our offerings. A remarkable telecaller will suggest ways in which clients' feedback can be utilized to improve our services.Responsibilities - Engage prospective clients through outbound calls to introduce our services and products, creating lasting impressions and building trust.Respond promptly and professionally to inbound inquiries, offering accurate information and addressing concerns effectively.Keep detailed records of interactions in the CRM system, ensuring data accuracy for follow-ups and reporting.Consistently meet or exceed daily/weekly engagement targets, contributing to team success.Build and nurture positive client relationships to foster brand loyalty.Telecaller Requirements:0-1 year Tele calling in sales, or a similar role.0-1 yrs of B2B sales or lead generation is preferredExcellent verbal skills in English, with the ability to actively listen and respond effectively.Knowledge of Hindi and Bengali language is a requirement.Proactive, resilient, detail-oriented, and confident in managing client interactions professionally.Exposure to diverse viewpoints, cultural norms, and experiences.Ability to switch your communication style on a whim.Superb interpersonal, research, and record-keeping skills.Capacity to receive critique without internalizing it.Whats in It for You?Fixed shifts with proper breaks and structured work hours Work alongside a passionate and supportive team.

Candidate will be calling the customer and get a feedback on the services.

- Identify and qualify leads: Responsible for researching and identifying potential leads through various channels such as cold calling, email campaigns, and networking events.- Build and maintain relationships with potential clients: Engage with leads to understand their needs and build rapport to convert them into qualified sales opportunities.- Conduct product demos and presentations: Showcase the company's products or services to prospective clients to demonstrate their value and benefits.- Collaborate with sales team: Work closely with the sales team to hand off qualified leads and provide necessary information to support the sales process.- Meet and exceed sales targets: Set and achieve sales goals to contribute to the overall growth and success of the business.- Excellent communication skills: Ability to effectively communicate with potential clients through various channels such as phone calls, emails, and in-person meetings.- Strong sales acumen: Demonstrated ability to understand customer needs, overcome objections, and close deals effectively.- Goal-oriented mindset: Motivated to achieve and exceed sales targets, with a focus on driving revenue and business growth.- Proven track record in sales: Previous experience in sales or lead generation, with a track record of meeting or exceeding sales targets.

Join our team in Gariahat, Kolkata as a Telesales Executive. Responsible for making outbound calls to potential customers to promote our products or services. Develop a strong understanding of our offerings to effectively pitch and close sales over the phone.Key responsibilities include making a high volume of calls daily to generate leads, providing information about products or services, listening to customer needs and preferences, and closing sales. Maintain accurate records of all communication and sales activity in the CRM system. Meet or exceed sales targets and contribute to the overall success of the sales team.The ideal candidate will have 1-3 years of telesales experience, a proven track record of meeting or exceeding sales targets, excellent communication and interpersonal skills, ability to work well under pressure, and a positive attitude. Must be a self-starter with a strong work ethic, results-driven, and possess good negotiation skills. A graduate degree is required for this position.

As a Telecaller in Kolkata, you will be responsible for making outbound calls to potential customers to promote our products or services. Your key responsibilities will include making a high volume of calls daily, accurately recording customer information, and meeting established sales targets. We are looking for candidates who are 10th pass, with good communication skills, and the ability to work well under pressure. Attention to detail, a positive attitude, and a strong work ethic are also important for this role. If you are looking for a full-time position that offers a dynamic work environment and opportunities for growth, this could be the perfect opportunity for you.CALL AT SIX TWO NINE ZERO EIGHT SIX ONE FIVE SEVEN ZERO

Globiva is hiring for banking sales process (Odiya candidates needed)1) Fixed Sunday Off2) 9:30 AM - 6:30 PM3) Fresher & Experienced both can apply Fresher - 15k in handExperienced - 16k in hand (19k ctc)Contact on 7795143976 for more details Location - PS Srijan Tech Park, Salt Lake, Sector V, Kolkata

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Website Consultant(USA Process)This role is perfect for someone who excels in communication, understands client needs, and is confident speaking with international customers. If you thrive in a fast-paced environment, enjoy converting leads, and are driven by targets, this opportunity will allow you to grow your skills and build a strong career in the IT services industry.Requirements-Excellent English communication skills (Mandatory)Experience in international calling or website processStrong ability to understand client needs and convert leadsSelf-motivated, disciplined, and target-oriented approachAbility to work in a fast-paced night-shift environmentMonday to Friday (Work From Office)Shift time- US Shift - 8:30PM to 5:30AM/10:00PM to 7:00AM (Any, One)Job Types: Full-time, PermanentPay: 15,000.00 - 25,000.00 per month(Depending upon experience)Work Location: In person;

Hiring: Customer Support Associate (UK Non-Voice)Join our BPO team for a UK non-voice process. Handle customer and take survey training will be provided!Requirements: Good written English, basic computer skills,freshers welcome.Schedule: 6 days/week, Sunday fixed off.Perks: Training, growth, attractive salary + incentives.Location: Work from office only (Behala-Taratala)

**Job Description: Customer Care Executive (Voice & Sales Process)**We are seeking Customer Care Executives to join our dynamic team for both Voice and Sales processes. As a Customer Care Executive, you will handle incoming calls, address customer inquiries, provide information about our products/services, and promote sales through effective communication. Fluency in English is mandatory, along with proficiency in any one of the following languages: Hindi, Marathi, Tamil, Telugu, Malayalam, or Kannada.**Qualifications:**- Minimum educational qualification: 12th pass.- Age between 18 to 30 years.- Strong verbal and written communication skills in English and one regional language.- Ability to empathize with customers and resolve their queries efficiently.- Prior experience in customer service or sales will be advantageous.**Responsibilities:**- Manage and resolve customer complaints.- Achieve sales targets and goals set by the company.- Maintain customer satisfaction through excellent service.**Salary and Benefits:**- Salary range: INR 15,000 to 18,000 per month.- Incentives based on performance.- Comprehensive training and growth opportunities.

Manage outbound calls with a friendly and professional demeanour. Resolve customer issues promptly and accurately by identifying solutions and appropriate responses. Provide information about products or services.Develop and execute effective sales strategies to meet and exceed targets.