Customer Relationship Executive Graduate Experience Jobs in Noida

Job Title: Customer Relation ExecutiveLocation: Green Pista Labs LLP, Noida Sec 63, Uttar PradeshWorking Days : Monday to SaturdayEmployment Type: Full-timeSalary - As per market standardsAbout Us:-GreenPista is a groundbreaking e-commerce marketplace application with unique bartersystem incorporating globally patented technology (awaiting), revolutionizing yourperception of Indian currency. Our application with an advanced AI system can scanIndian legal tender notes, and reveal hidden links to other significant life moments orhistorical events globally for 100 years.Were seeking a highly motivated and skilled business development executive to joinour fast-growing team at GreenPista. The ideal candidate will be responsible for leadgeneration, driving revenue, and bringing new opportunities for our business growth.Job Summary:-We are looking for a dedicated and personable Customer Relation Executive to join our team. The ideal candidate will serve as a liaison between the company and its customers, ensuring a seamless experience. You will address customer concerns, provide product information, and enhance overall satisfaction.Key Responsibilities:- Build and maintain strong relationships with customers through regular communication and support. Assist customers with inquiries about our unique products and services. Address and resolve customer complaints and ensure prompt follow-up to enhance customer satisfaction. Coordinate with internal departments (such as sales, operations, and product teams) to ensure smooth service delivery. Maintain records of customer interactions and transactions, including inquiries, complaints, and comments. Provide product and service information to customers and offer solutions that meet their needs. Track customer satisfaction metrics and identify areas for improvement. Handle customer feedback and ensure continuous improvements in service.

Any Candidates who have experience in Customer Relationship or collection so you have to try it

Understanding the products and services offered by the company. Setting a sales target and developing a marketing strategy for the same. Initiating phone conversations with customer and pitch the product. Updating the database with all the customer's information. Ensuring the customers are satisfied by the services provided to them. Using a sales script to handle the customers efficiently. Building a strong relationship with the old and existing customers. Taking and processing customers' orders in a professional manner. Providing an excellent customer service to the customers. Answering to customers' questions in regards to products and services. Adhering to all the companys rules and regulations.

receiving calls understanding requirement coordinating with staff for call closure

Effciently handle all the queries and escalations from our channel partners/ dealersBecome single point of contact and eventually one man solution for all the assigned customersEquipped in solving all the queries and escalations in minimum contact attemptsProvide field sales assistance when required by assigning the task to the concerned team and keep a followup for closureMaintain customer database on a regular basisMaintain call quality and average call handling timeUnderstand customer's requirement and provide relevant solution and assistanceGo the extra mile to meet customer expectations and provide resolutionsMaintain professional discipline at all timesCandidate RequirementsInterested Candidate also make call on