Customer Relationship Executive Female 12th Pass Jobs in Ernakulam

OUR COMPANY IS PLYWOOD IMPORTING,AND WHOLE SALE, RETAIL COMPANY.

Job Title: Customer Relation ExecutiveCompany: Melker FinanceLocation: [Kerala]Job Type: Full-TimeDepartment: Customer Relations / Sales SupportReports to: Customer Relations Manager / Branch ManagerAbout Melker Finance:Melker Finance is a dynamic financial services company committed to delivering transparent, fast, and accessible financial solutions. We specialize in personal loans, vehicle loans, and business financing, focused on building long-term trust with our customers through excellent service and ethical practices.Job Summary:As a Customer Relation Executive at Melker Finance, you will be the face of the company, responsible for engaging with customers, understanding their financial needs, and offering the most suitable financial products. You will ensure customer satisfaction, manage queries, and assist in building strong, lasting relationships with clients.Key Responsibilities:Greet and assist walk-in and telephone customers with professionalism and empathy.Understand customer needs and recommend suitable loan products or financial solutions.Provide clear information on loan terms, documentation, interest rates, repayment schedules, and eligibility.Follow up with existing clients for document collection, EMI reminders, and renewals.Resolve customer queries, complaints, or issues promptly and escalate complex cases to the appropriate department.Maintain accurate and up-to-date customer records in CRM and other internal systems.Assist in customer feedback collection and suggest improvements to enhance customer satisfaction.Coordinate with internal teams (sales, credit, collection, legal) for a smooth customer experience.Uphold confidentiality and comply with financial regulations and company policies.Qualifications:Bachelor's degree in Business Administration, Finance, or a related field (preferred).13 years of experience in customer service, financial services, or sales (freshers may also apply).Excellent communication and interpersonal skills.Basic knowledge of financial products and services.Proficiency in MS Office and CRM tools.Strong problem-solving skills and customer-oriented mindset.Ability to work under pressure and manage multiple tasks.What We Offer:Competitive salary and incentive structureOn-the-job training and professional developmentFriendly and supportive team cultureOpportunities for growth within the organizationPerformance-based rewards and recognition

Your primary role will involve reaching out to our target audience, informing them about the platform's benefits, and encouraging them to explore it further. Youll answer any questions they might have, share success stories, and inspire them to take the leap toward showcasing their talents!What You'll Do:Contact and engage potential users via calls.Share the benefits of the platform and how it can elevate their talent.Answer any questions or address concerns they may have.Encourage them to visit and explore the platform.

Customer support executives ensure the satisfaction and loyalty of customers in multiple industries, including e-commerce, telecommunications and service sectors. They are responsible for providing assistance, resolving issues and addressing customer inquiries to ensure a seamless and satisfying customer experience.

Build and maintain relationship with customers Keep customers updated on various financial products Deposit sourcing and fund mobilization Canvassing and sourcing of new customers to increase Gold loan Business Gold appraisal ,revenue generations through cross selling products at branch for insurance and other allied products Proper Collection of EMIsPreparing and Verifying Loan Documents Proper filling of applications with KYC in all products and customer Proper Maintenance of important registers and daily reports, cash management and accounting in the branch Ensure compliance to all RBI regulations .

Build and maintain relationship with customers Keep customers updated on various financial products Deposit sourcing and fund mobilization Canvassing and sourcing of new customers to increase Gold loan Business Gold appraisal ,revenue generations through cross selling products at branch for insurance and other allied products Proper Collection of EMIsPreparing and Verifying Loan Documents Proper filling of applications with KYC in all products and customer Proper Maintenance of important registers and daily reports, cash management and accounting in the branch Ensure compliance to all RBI regulations

Key Responsibilities:Develop and maintain strong working relationships with bank branch staff.Drive insurance sales through the assigned bank branches.Identify cross-selling and upselling opportunities with bank customers.Conduct regular training sessions and joint sales calls with bank employees.Ensure compliance with internal and regulatory guidelines.Monitor and achieve sales targets as per the business plan.Resolve partner and customer queries in a timely manner.Report daily/weekly/monthly sales performance to the management.Work closely with internal teams for policy issuance, claims, and service support.

As a Customer Relationship Executive, you will play a vital role in managing client relationships and ensuring customer satisfaction. Your primary responsibility is to serve as a point of contact for customers, addressing their needs and building trust.**Key Responsibilities:**- **Customer Support:** Provide timely assistance to customers through phone, email, or chat to resolve queries and issues, ensuring a positive experience.- **Relationship Building:** Develop strong relationships with customers to enhance loyalty and encourage repeat business by understanding their preferences and needs.- **Feedback Collection:** Gather customer feedback on products and services, which will help the company improve offerings and address any concerns.- **Account Management:** Monitor customer accounts to ensure they receive necessary support, track their usage, and inform them about new features or services.- **Issue Resolution:** Work collaboratively with other team members to resolve customer complaints and issues, ensuring that solutions meet customer expectations.**Required Skills and Expectations:**- Strong communication skills are essential to engage effectively with customers and convey information clearly.- Ability to demonstrate empathy and patience, especially when dealing with challenging customers or sensitive issues.- Proficiency in using computers and basic software applications as you will manage customer interactions digitally.- A team-oriented attitude is necessary, as you will work with colleagues to provide the best service possible.- A positive attitude and willingness to learn are crucial for personal growth and adapting to the dynamic work environment.

We are looking for a motivated and enthusiastic Customer Relationship Executive to join our team in Kottayam. This position is ideal for freshers passionate about building strong customer relationships and providing excellent service.**Key Responsibilities:**- **Customer Interaction:** Engage with customers in person or over the phone to understand their needs and respond to their inquiries, ensuring they feel valued and understood.- **Issue Resolution:** Address customer complaints or concerns promptly and effectively, working to resolve issues to enhance customer satisfaction and loyalty.- **Feedback Collection:** Actively seek feedback from customers regarding their experiences, which helps improve services and understand client needs.- **Data Management:** Maintain accurate and up-to-date customer records in the database, ensuring all information is organized and easy to access.- **Product Knowledge:** Stay informed about the companys products and services to provide accurate information and support to customers.**Required Skills and Expectations:**- Strong communication skills are essential for articulating information clearly and effectively to customers.- A friendly and approachable demeanor is necessary to make customers feel comfortable and important.- Basic computer skills are required for managing customer data and communication.- A problem-solving mindset will help in addressing customer concerns efficiently.- A positive attitude and a strong willingness to learn are crucial, especially for freshers entering the workforce.We encourage aspiring professionals to apply and take the first step in their career in customer relationship management.

Hiring for 10 customer relationship executive Jobs in Kochi/Cochin,Kottayam,Thrissur,Trivandrum/Thiruvananthapuram, with minimum 1 Year Experience,Required Educational Qualification is : Other Bachelor Degree with Good knowledge in CRM etc.