Customer Relationship Executive Job Vacancies in Ernakulam

We are seeking a dedicated Branch Relationships Executive to foster strong relationships with clients and enhance branch performance. This role is based in Ernakulam and requires 1 to 2 years of experience, along with a post-graduate degree.Key Responsibilities:- **Client Interaction**: Engage with clients to understand their needs, provide support, and ensure customer satisfaction. This requires effective communication and a friendly approach.- **Performance Monitoring**: Track branch performance metrics and prepare reports. This involves analyzing data to identify trends and areas for improvement.- **Networking**: Develop and maintain relationships with local businesses and organizations to increase branch visibility. Building a strong network helps to create new business opportunities.- **Feedback Collection**: Gather feedback from clients to help improve branch services and offerings. This is vital for making informed decisions that enhance customer experience.Required Skills and Expectations:Candidates should possess excellent communication and interpersonal skills, allowing them to connect with clients and team members effectively. Strong analytical skills are crucial for monitoring performance and presenting findings. A proactive attitude and problem-solving ability are essential to address client concerns and improve branch operations. Being organized and detail-oriented will help manage multiple tasks efficiently. Finally, a good understanding of the local market will contribute to building and maintaining valuable relationships.

Account Management & Sales: Drive sales by identifying prospects, conducting face-to-face meetings, and closing deals in the field.In-Store Execution: Ensure product placement, manage stock levels, and implement marketing strategies (merchandising).Relationship Building: Develop strong relationships with store personnel and clients.Training & Support: Provide training to retail staff regarding product features, benefits, and promotions.Market Intelligence: Monitor competitor activity, new products, and gather market insights.Reporting & CRM: Record sales activities, track KPIs, and manage customer information using tools like CRM or handheld devices. WorkableWorkable+4Key Qualifications & RequirementsExperience: 2+ years in retail sales, field sales, or a similar customer-facing role.Skills: Excellent communication, negotiation, and interpersonal skills.Physical/Travel Requirements: Valid driver's license and ability to travel frequently to various locations.Tools: Proficient in Microsoft Office and CRM software.

Customer support executives ensure the satisfaction and loyalty of customers in multiple industries, including e-commerce, telecommunications and service sectors. They are responsible for providing assistance, resolving issues and addressing customer inquiries to ensure a seamless and satisfying customer experience.

Key Responsibilities:Develop and maintain strong working relationships with bank branch staff.Drive insurance sales through the assigned bank branches.Identify cross-selling and upselling opportunities with bank customers.Conduct regular training sessions and joint sales calls with bank employees.Ensure compliance with internal and regulatory guidelines.Monitor and achieve sales targets as per the business plan.Resolve partner and customer queries in a timely manner.Report daily/weekly/monthly sales performance to the management.Work closely with internal teams for policy issuance, claims, and service support.

OUR COMPANY IS PLYWOOD IMPORTING,AND WHOLE SALE, RETAIL COMPANY.

Service advisor or Floor supervisor exp in Automobile IndustryWork Loc: Calicut, Ernakulam, Kollam

Build and maintain relationship with customers Keep customers updated on various financial products Deposit sourcing and fund mobilization Canvassing and sourcing of new customers to increase Gold loan Business Gold appraisal ,revenue generations through cross selling products at branch for insurance and other allied products Proper Collection of EMIsPreparing and Verifying Loan Documents Proper filling of applications with KYC in all products and customer Proper Maintenance of important registers and daily reports, cash management and accounting in the branch Ensure compliance to all RBI regulations .

Duties and Responsibilities:-Building and maintaining good relationships with key customers.Overseeing the relationship with customers handled by your team.Resolving customer complaints quickly and efficiently.Keeping customers updated on the latest services via chat or email to the teamGather status information from various departmental teams and quickly convey them to clients.Verify and gather the appropriate documentation from clients in accordance with the company's criteria.Maintaining professional contact through Chat/E-mail while representing the firm is importantRequirements:Background in commerce requiredUnderstanding of business legal documentsFluency in English, Malayalam, Hindi, and Basic Arabic are required.Immediate Joining is preferred.

Life insurance sales through assigned Bank Branches.Coordinating between Bank and company from Lead generation to policy conversion.Follow up with Operations of Banks.To build mutually beneficial relationships with Bank and help in acquisition of clients.Customer Requirement Gathering and Analysis for better product pitching.Handling Objections and grievances and providing them with timely solutions.Guiding / mentoring new team members with required deliverable and company values.Required Skills:Need Freshers /Experienced on Urgent basis !1. Sound knowledge about Life Insurance Sales.2.Good Communication and Interpersonal Skills3.Interest in banking sales / field sales4.Excellent communication skills.5.Should be sales driven.6.High level of energy.

Enhancing the business with available lead resource .Proper Lead Follow ups .Branch handling .Customer Interaction .Pickup and Delivery of the documents to customer's place .University visits if required .Handling the calls .Maintaining the Branch Accounts .Various reports making .