CRM Job Vacancies in Ernakulam

Build and maintain relationship with customers Keep customers updated on various financial products Deposit sourcing and fund mobilization Canvassing and sourcing of new customers to increase Gold loan Business Gold appraisal ,revenue generations through cross selling products at branch for insurance and other allied products Proper Collection of EMIsPreparing and Verifying Loan Documents Proper filling of applications with KYC in all products and customer Proper Maintenance of important registers and daily reports, cash management and accounting in the branch Ensure compliance to all RBI regulations .

Duties and Responsibilities:-Building and maintaining good relationships with key customers.Overseeing the relationship with customers handled by your team.Resolving customer complaints quickly and efficiently.Keeping customers updated on the latest services via chat or email to the teamGather status information from various departmental teams and quickly convey them to clients.Verify and gather the appropriate documentation from clients in accordance with the company's criteria.Maintaining professional contact through Chat/E-mail while representing the firm is importantRequirements:Background in commerce requiredUnderstanding of business legal documentsFluency in English, Malayalam, Hindi, and Basic Arabic are required.Immediate Joining is preferred.

We are looking for a Diploma/Graduate holder in Biomedical Engineering with 3-5yrs in Service Coordination.Job Roles:- Managing a team of customer service employees.- Maintaining compliance with policies and procedures.- Offering excellent customer service.- Displaying extensive product knowledge.- Overseeing the work of every employee in your team.- Conducting quality assurance surveys with customers and reporting findings to the staff.- Handling customer complaints brought to your attention.- Coordinating regular meetings/training sessions with the team.Preference will be provided to candidate with experience in Hospital administration / customer service in Biomedical industryLocation: ErnakulamPackage: Best in industryImmediate joiners will be preferred

Desired Candidate Profile:Ability to manage multiple clients simultaneously with an emphasis on solution derived customer service. The ideal candidate should be from an advertising agency background with a minimum experience 1-2 Yrs. Responsibilities:- Industry research capabilities, to understand Clients business environment.- A good eye for details.- Dynamic, self-motivated team player with a positive attitude to work, Patience, high Client orientation, and business common sense.- Presenting of credentials and leveraging the same with Client.- Generation of estimates and obtaining budgetary approvals from Clients.- Close interaction with design, planning, project management and execution teams to review delivery of services.- Documentation and maintenance of Client archive and interaction history.- Ability to translate client briefs into specific actionable items- Follow up with internal teams for job delivery as per time lines committed.- Ensure all financials in terms of job estimation, billing and collection happens on time.- Capability in building Strategies- Deal with client requests and troubleshoot problems

Enhancing the business with available lead resource .Proper Lead Follow ups .Branch handling .Customer Interaction .Pickup and Delivery of the documents to customer's place .University visits if required .Handling the calls .Maintaining the Branch Accounts .Various reports making .

We have vacant of 1 Customer Support Leader Job in Pukkattupady Ernakulam Experience Required : 1 Year Educational Qualification : Higher Secondary Skill Computer Data Entry Operator,Social Media Strategist,Customer Care Incharge,CRM etc.