CRM Job Vacancies in Ernakulam

Build and maintain relationship with customers Keep customers updated on various financial products Deposit sourcing and fund mobilization Canvassing and sourcing of new customers to increase Gold loan Business Gold appraisal ,revenue generations through cross selling products at branch for insurance and other allied products Proper Collection of EMIsPreparing and Verifying Loan Documents Proper filling of applications with KYC in all products and customer Proper Maintenance of important registers and daily reports, cash management and accounting in the branch Ensure compliance to all RBI regulations .

Duties and Responsibilities:-Building and maintaining good relationships with key customers.Overseeing the relationship with customers handled by your team.Resolving customer complaints quickly and efficiently.Keeping customers updated on the latest services via chat or email to the teamGather status information from various departmental teams and quickly convey them to clients.Verify and gather the appropriate documentation from clients in accordance with the company's criteria.Maintaining professional contact through Chat/E-mail while representing the firm is importantRequirements:Background in commerce requiredUnderstanding of business legal documentsFluency in English, Malayalam, Hindi, and Basic Arabic are required.Immediate Joining is preferred.

We are looking for a Diploma/Graduate holder in Biomedical Engineering with 3-5yrs in Service Coordination.Job Roles:- Managing a team of customer service employees.- Maintaining compliance with policies and procedures.- Offering excellent customer service.- Displaying extensive product knowledge.- Overseeing the work of every employee in your team.- Conducting quality assurance surveys with customers and reporting findings to the staff.- Handling customer complaints brought to your attention.- Coordinating regular meetings/training sessions with the team.Preference will be provided to candidate with experience in Hospital administration / customer service in Biomedical industryLocation: ErnakulamPackage: Best in industryImmediate joiners will be preferred

Desired Candidate Profile:Ability to manage multiple clients simultaneously with an emphasis on solution derived customer service. The ideal candidate should be from an advertising agency background with a minimum experience 1-2 Yrs. Responsibilities:- Industry research capabilities, to understand Clients business environment.- A good eye for details.- Dynamic, self-motivated team player with a positive attitude to work, Patience, high Client orientation, and business common sense.- Presenting of credentials and leveraging the same with Client.- Generation of estimates and obtaining budgetary approvals from Clients.- Close interaction with design, planning, project management and execution teams to review delivery of services.- Documentation and maintenance of Client archive and interaction history.- Ability to translate client briefs into specific actionable items- Follow up with internal teams for job delivery as per time lines committed.- Ensure all financials in terms of job estimation, billing and collection happens on time.- Capability in building Strategies- Deal with client requests and troubleshoot problems

Job DescriptionWe are looking for a CRM Executive who will be responsible for managing customer relationships, handling customer queries, ensuring timely follow-ups, and maintaining accurate customer records.Key Responsibilities. Manage and update customer information in the CRM system.. Handle customer enquiries, complaints, and requests professionally.. Follow up with customers through calls, emails, and WhatsApp.. Maintain strong relationships with existing and potential customers.. Coordinate with the Sales, Marketing, and Operations teams.. Track leads, customer interactions, follow-ups, and conversions.. Ensure timely resolution of customer issues.. Monitor customer satisfaction and support customer retention.. Prepare daily, weekly, and monthly CRM reports.. Maintain accurate and confidential customer records.Required Skills. Excellent communication and interpersonal skills.. Good customer-handling and follow-up skills.. Basic knowledge of CRM software and MS Office.. Strong organizational and problem-solving abilities.. Ability to work independently and as part of a team.. Customer-focused and positive attitude.Key SkillsCustomer Relationship Management Customer Service Follow-up Communication CRM Software Lead Management Reporting Coordination

Were a recruitment firm hiring on behalf of a client who needs a hands-on builder to take a custom CRM from prototype to production.If you love iterating fast, fixing gnarly bugs, and shipping clean, reliable features, this ones for you.What Youll Do:Own the end-to-end build of a lightweight CRM, stabilising an existing Replit prototype and taking it to production.Design clean, extensible data models and implement core features (pipelines, notes, tasks, email/activity logging, integrations).Use AI coding tools (Cursor, Lovable) with strong prompt engineering to move faster without sacrificing quality.Integrate OpenAI APIs, n8n automations, webhooks, and third-party SaaS platforms.Squash bugs, add tests, and improve DX/CI for maintainability.Plan the migration from Replit/Lovable to enterprise-grade hosting (AWS/GCP/Azure/Vercel) or to established CRM platforms.Must-Have Skills:Full-stack fundamentals:Frontend, backend, and data fluency.Replit expertise: env setup, debugging, deploys.Cursor & Lovable experience (AI IDEs).Strong prompt engineering & LLM integration know-how.APIs: REST/JSON, OAuth, webhooks.OpenAI API: structured outputs, tool calling, rate-limit handling.n8n: workflow design, retries, and error handling.Debugging mindset turning constant error into all green.Enterprise Readiness & Portability:Cloud deployment: Migrate services from Replit to AWS (ECS/Fargate/Lambda), GCP (Cloud Run), Azure (App Service), or Vercel/Fly.io.Containers & CI/CD: Docker, GitHub Actions, environment promotion (dev staging prod), rollbacks.Data migration: Schema versioning, seeding, backup/restore, bulk APIs.Identity & Security: SSO/SAML/OAuth (Okta, Azure AD, Google), RBAC, audit logging, SOC2/GDPR hygiene.Observability: Structured logging, metrics, Sentry, uptime checks.iPaaS/ETL: n8n (primary), Zapier/Make/Workato familiarity helpful.CRM Ecosystems: Salesforce, HubSpot, Pipedrive, Zoho (object models & APIs).Infra as Code: Terraform basics, secrets management.Data stack: PostgreSQL/SQLite now; ability to migrate to managed or analytical stores (Postgres/Snowflake/BigQuery).Prompt Engineering What Great Looks Like:Prompt architecture: System/developer/user roles, templates, guardrails.Reasoning patterns: ReAct, Chain-of-Thought, Tool Calling, RAG.Structured outputs: JSON Schema, Zod, Pydantic; robust parsing.Context management: Embeddings, vector search, caching, budgeting.Evaluation: Golden sets, promptfoo/Ragas, A/Bs, cost/latency trade-offs.Reliability: Jailbreak resistance, moderation, deterministic retries.LLM tooling: LangChain, LlamaIndex, DSPy, Guidance, Instructor, Langfuse/Helicone observability.Automation: Connecting LLM logic to n8n flows with resilient error handling.The Vibe:Builder energy: You ship, fix, and improve fast.Pragmatic quality: Clean, readable, well-tested code.Product sense: You make smart, simple UX calls without over-engineering.Low-drama, high-ownership collaboration style.Logistics:Engagement: Contract/freelance (with potential extension).Location: Remote-friendly (AEDT overlap preferred).Start: ASAP.How to Apply:Email: contact@universalhire.comSubject: CRM Vibe Coder - [Your Name]Include:Links: GitHub / Replit / portfolio + any n8n workflows youre proud of.A short note covering:a) A time you stabilised a flaky prototype.b) Your go-to stack for a small CRM.c) How you use Cursor/Lovable + prompt engineering daily.d) How youd migrate a Replit app to AWS/GCP/Azure or a CRM like Salesforce/HubSpot.