Customer Management Job Vacancies in Gujarat

As an Airport Passenger Service Associate, you will play a vital role in ensuring a positive experience for travelers at the airport. Your key responsibilities will include:- Greeting Passengers: You will warmly welcome passengers as they arrive at the airport, helping them feel comfortable and recognized.- Check-In Assistance: You will guide travelers through the check-in process, ensuring they have the necessary documents and helping them with luggage when needed.- Providing Information: You will answer questions from passengers regarding flight schedules, terminal facilities, and airport services, helping them navigate the airport efficiently.- Handling Complaints: You will assist in resolving any issues or complaints travelers may have, ensuring they receive the appropriate support and solutions promptly.- Coordinating with Airline Staff: You will collaborate with airline personnel to streamline services and maintain effective communication for seamless passenger flow.Required skills and expectations include having a friendly and positive attitude, excellent communication skills to interact effectively with diverse passengers, and the ability to work in a fast-paced environment. You should be adaptable and capable of handling stressful situations calmly. Attention to detail is crucial for managing passenger information accurately. A high school diploma is required, and prior customer service experience is preferred but not mandatory, making this role suitable for both fresh graduates and those with up to five years of experience.

K9HR SOLUTIONS, Jahanvee Patel, HR Manager (+91 93134 24062 hr01@k9hr.com) is looking for a dedicated Back Office Assistant in Rajkot, India, who will support our team with various administrative tasks. This full-time role requires a graduate with 1 to 3 years of experience in a similar position.Key Responsibilities:1. Data Entry: Accurately input and update information in our databases to ensure all records are current and organized. This is essential for maintaining reliable information for the organization.2. Documentation Support: Assist in preparing, filing, and maintaining physical and digital documents. Proper documentation helps the team access important information quickly and efficiently.3. Communication: Handle incoming calls and emails, directing them to the appropriate personnel. Clear and effective communication enhances teamwork and customer satisfaction.4. Inventory Management: Monitor office supplies and place orders as necessary to keep operations running smoothly. Keeping an eye on inventory prevents delays in work processes.5. Reporting: Compile and prepare reports based on data as requested by management. This task is crucial for informed decision-making.Required Skills and Expectations:Candidates must possess strong organizational skills and attention to detail to handle multiple tasks accurately. Proficiency in Microsoft Office Suite, particularly Excel, is essential. The ideal candidate should also demonstrate good communication abilities, both written and verbal, along with a willingness to learn and adapt in a fast-paced environment. Teamwork and a proactive approach are important traits for succeeding in this role.

Job Description - Customer ManagerCompany: Broad Air Conditioning India Pvt. Ltd.Position: Customer Manager - HVAC Chillers & VAMLocation: Surat, GujaratIndustry: HVAC / Air Conditioning / Chillers / VAMDepartment: Sales & Customer ManagementExperience: 2-5 years in HVAC, preferably Chillers and VAMEmployment Type: Full-timeAbout the RoleBroad Air Conditioning India Pvt. Ltd. is looking for an experienced Customer Manager to manage and develop business relationships with customers, consultants, contractors, OEMs and channel partners in the Surat and South Gujarat market.The ideal candidate should have strong technical and commercial knowledge of HVAC systems, chillers and VAM (Vapor Absorption Machines) and proven experience in handling industrial, commercial and institutional customers.Key ResponsibilitiesDevelop and maintain strong relationships with existing and prospective customers.Generate new business opportunities for chillers, VAM and HVAC solutions across Surat and surrounding markets.Identify upcoming projects in industries such as pharmaceuticals, chemicals, textiles, hospitals, hotels, commercial buildings and manufacturing.Meet customers, consultants, MEP consultants, EPC contractors and project decision-makers regularly.Understand customer requirements and recommend appropriate HVAC/chiller/VAM solutions.Prepare and coordinate technical and commercial proposals with the engineering and application teams.Manage the complete sales cycle from enquiry generation to negotiation, order booking and execution handover.Follow up on quotations, technical submittals, commercial negotiations and purchase orders.Develop relationships with consultants and ensure company products are specified in relevant projects.Monitor competitor activities, market trends, pricing and new project opportunities.Coordinate with service, application, project and internal sales teams to ensure customer satisfaction.Handle customer complaints and coordinate internally for timely resolution.Maintain accurate sales pipeline, enquiry status, forecast and customer records.Achieve assigned sales, revenue and customer-development targets.Conduct regular market visits and prepare reports on business opportunities and customer activities.Required Technical KnowledgeThe candidate should have a good understanding of:Chilled water HVAC systemsAir-cooled and water-cooled chillersVAM / Vapor Absorption ChillersCooling towers and associated HVAC equipmentHVAC system design fundamentalsHeat load and basic equipment selection conceptsEnergy-efficient HVAC solutionsIndustrial and commercial air-conditioning applicationsHVAC project execution and commissioning basicsDesired Candidate ProfileBachelor's/Diploma degree in Mechanical Engineering, HVAC, Refrigeration & Air Conditioning or a related field.3-6 years of relevant experience in HVAC sales/customer management.Experience specifically with chillers, VAM or large HVAC systems will be strongly preferred.Existing relationships with consultants, contractors, end users and industrial customers in Surat/South Gujarat will be an advantage.Strong communication, negotiation and presentation skills.Good commercial understanding and ability to manage sales negotiations.Willingness to travel extensively within Surat and surrounding industrial areas.Ability to work independently and coordinate effectively with cross-functional teams.Strong customer relationship management and business-development skills.Key Performance Indicators (KPIs)Sales and order-booking achievementNew customer acquisitionChiller/VAM project pipeline developmentConsultant and contractor engagementConversion of enquiries into ordersCustomer retention and repeat businessCollection/payment follow-up supportMarket coverage and customer visitsAccuracy of sales forecastingTarget Customer SegmentsThe candidate will primarily develop business across:Pharmaceutical and chemical industriesTextile and manufacturing industriesHospitals and healthcare facilitiesHotels and hospitalityCommercial buildingsData centres and critical cooling applicationsIndustrial plantsEPC contractorsMEP/HVAC consultantsReal-estate and infrastructure projectsInstitutional customersCompensationSalary: Competitive and commensurate with experience and industry standards.The position may include performance-based incentives linked to sales and business-development targets.Ideal CandidateAn ideal candidate is a customer-focused HVAC professional with strong chiller/VAM sales experience, an established network in the Surat/South Gujarat market, and the ability to convert technical requirements into commercial business opportunities.

We are seeking a dedicated Project Manager with 4 to 10 years of experience to oversee and ensure the successful execution of our projects in Ahmedabad. The ideal candidate will have excellent organizational skills and the ability to lead a team effectively.Key Responsibilities:- Project Planning: Create detailed project plans that outline goals, tasks, timelines, and resources needed to ensure successful project delivery. This involves breaking down tasks and scheduling them appropriately.- Team Leadership: Lead and motivate a cross-functional team by assigning tasks, providing guidance, and monitoring progress. Your leadership will help ensure everyone works towards common objectives.- Stakeholder Communication: Serve as the main point of contact for stakeholders, keeping them informed about project status, changes, and any potential issues. This requires clear and effective communication skills.- Risk Management: Identify potential risks and challenges that may affect project outcomes and develop strategies to mitigate them. Proactive risk management is crucial for the success of any project.- Quality Assurance: Ensure that all project deliverables meet quality standards and client expectations. This involves reviewing work and providing constructive feedback.Required Skills and Expectations:- Strong leadership skills to effectively manage and inspire team members.- Excellent communication abilities to engage with team members and stakeholders.- Proficiency in project management software and tools.- The ability to analyze problems and make informed decisions quickly.- A solid understanding of budget management and resource allocation.- A proactive approach to project execution and a commitment to achieving results.

We are looking for dedicated and enthusiastic Ground Staff to join our team in Ahmedabad. The ideal candidate will play a crucial role in the smooth operation of airport services.Key Responsibilities:- Customer Service: Greet passengers and assist them during check-in, baggage handling, and boarding, ensuring a positive travel experience.- Baggage Handling: Safely manage the loading and unloading of luggage to prevent damage and ensure timely delivery to passengers.- Check-in Assistance: Help passengers with the check-in process, including issuing boarding passes and verifying travel documents.- Safety and Security: Ensure that all safety and security procedures are followed, contributing to a safe travel environment.- Communication: Act as a link between passengers and airline staff, effectively conveying important information regarding flights and services.- Maintenance of Cleanliness: Ensure that areas are kept tidy and presentable for passengers, reflecting the professional image of the airline.Required Skills and Expectations:Candidates should be at least 10th pass and have a willingness to learn and grow in the airline industry. Strong communication skills, both verbal and written, are essential. A friendly and approachable demeanor is important for assisting passengers. Candidates should be able to work in a fast-paced environment and handle stressful situations calmly. A team-oriented attitude is crucial, along with basic problem-solving skills. Flexibility to work different shifts, including weekends and holidays, is expected. Previous experience is not mandatory, making this role ideal for freshers looking to start their career.

We are looking for a Jewellery Executive with 3 to 5 years of experience to join our team in Surat, India. The ideal candidate will be passionate about jewellery and will help us grow our business.The Jewellery Executive will be responsible for various tasks related to jewellery sales and customer service. Key responsibilities include assisting customers in selecting jewellery, providing knowledgeable advice about products, and maintaining a well-organized display of items. You will also need to keep track of inventory, ensuring that stock levels are adequate and accurately recorded.This role requires excellent communication skills, as you will be interacting with customers regularly. You should have a strong understanding of different types of jewellery, including gold, silver, and gemstones, which will allow you to give valuable insights to clients. You are expected to work efficiently in a team environment and show initiative in your work. Attention to detail is essential, as you will be handling precious items and ensuring the highest standards of quality and service. A graduate degree is required, along with a proven track record in sales or customer service within the jewellery industry.If you are passionate about jewellery and enjoy working with people, we encourage you to apply for this position, where you can use your skills to make an impact.

Marketing Strategy DevelopmentOEM Business DevelopmentLead GenerationRFQ Management.Pricing & Negotiation.Casting Requirement Analysis.CRMMarket & Competitor Analysis.Sales Target Achievement.

As an Account Manager in Client Servicing, you will be responsible for managing client relationships and ensuring their satisfaction with our services. Your role will focus on understanding client needs, addressing any concerns, and delivering exceptional service. Key Responsibilities:- Client Relationship Management: Build and maintain strong relationships with clients by understanding their business needs and providing tailored solutions to ensure satisfaction.- Project Coordination: Oversee project timelines and deliverables, ensuring that all client projects are executed smoothly and according to deadlines.- Communication & Reporting: Serve as the main point of contact for clients, providing regular updates and reports on project status, performance metrics, and service improvements.- Issue Resolution: Address any client inquiries or issues promptly, ensuring timely resolution and maintaining high levels of client trust and engagement.- Business Development: Identify opportunities for upselling additional services or products to existing clients, driving growth for both the client and the company.Required Skills and Expectations:To be successful in this role, you should have 4 to 10 years of experience in client servicing or account management. Strong communication and interpersonal skills are essential, as you will be working closely with clients and internal teams. You should be adept at problem-solving and able to handle multiple projects simultaneously. A proactive approach to identifying client needs and opportunities is key. Familiarity with CRM software and project management tools will be beneficial. A positive attitude and a commitment to client satisfaction are crucial for this role.

We are looking for a dedicated Office Assistant to support our team in Vadodara. The ideal candidate should have a B.Com degree and 1 to 2 years of experience in an office environment. This full-time position requires a strong work ethic and a positive attitude.Key Responsibilities:- Administrative Support: Assist with daily office tasks, including answering phone calls and managing correspondence, to ensure smooth office operations.- Document Management: Help organize and maintain files, both electronic and paper, to keep the office organized and efficient.- Data Entry: Accurately input information into databases and spreadsheets to assist in record-keeping and reporting tasks.- Scheduling: Assist in coordinating meetings and appointments, ensuring that all participants are notified and prepared.- Customer Interaction: Greet visitors and assist them as needed, representing the company professionally in all interactions.Required Skills and Expectations:The candidate should have strong communication and interpersonal skills, as they will interact with clients and team members. Attention to detail is crucial for managing documents and data accurately. Proficiency in Microsoft Office (Word, Excel, and PowerPoint) is essential. The ability to work independently as well as part of a team is expected. A proactive attitude and ability to solve problems quickly will be highly valued in this role. Candidates should be organized and capable of managing multiple tasks efficiently.

We are looking for enthusiastic individuals to join our team as Ground Staff in Surat. This role involves providing support and ensuring a smooth experience for our customers. Key responsibilities include:- Customer Service: Interact with passengers, assist with check-in procedures, and answer inquiries about flights and services, ensuring a friendly and helpful atmosphere.- Baggage Handling: Manage and process passengers' luggage, ensuring it is safely stored and delivered while maintaining accurate records to prevent loss.- Safety Inspections: Conduct routine checks for safety and security, ensuring compliance with airport regulations and maintaining a secure environment.- Communication: Coordinate with airline staff and other departments to relay essential information regarding delays or changes, helping to minimize passenger inconvenience.- Documentation: Assist in preparing necessary documentation for flights and maintaining accurate records of flight operations, contributing to efficient operations.The ideal candidate should possess:- Communication Skills: Ability to interact clearly and effectively with customers and team members.- Teamwork: A collaborative mindset, willing to work closely with others to achieve common goals.- Problem-Solving: Strong analytical skills to address and resolve any issues that may arise during service.- Adaptability: Willingness to work in a dynamic environment, handling varying tasks and responsibilities.- Organization: Ability to manage multiple tasks efficiently while maintaining attention to detail.Candidates with 0 to 6 years of experience and a minimum educational qualification of 12th grade are encouraged to apply.

Job Title: Client Success Manager Company Name: Alliance Recruitment Agency Job Location: Ahmedabad Experience: 4 - 5 yearsAbout the Role:We are looking for a strategic, high-energy Customer Success Manager (CSM) with a proven track record in B2B relationship management. You will be the primary advocate for our clients, ensuring they derive maximum value from our solutions while driving long-term retention and revenue growth.The ideal candidate bridges the gap between relationship building and commercial strategy, possessing a consultative mind-set to identify upsell and cross-sell opportunities that align with our clients' evolving business goals.

Manage Daily Operations of the Gold Jewelry ShowroomLead & Motivate the Sales TeamAssist Customers in Purchasing JewelryMonitor Inventory, Billing & Stock AccuracyEnsure Excellent Customer Service

Manage Daily Operations of the Gold Jewelry ShowroomLead & Motivate the Sales TeamAssist Customers in Purchasing JewelryMonitor Inventory, Billing & Stock AccuracyEnsure Excellent Customer Service

B2B Sales Executive responsible for generating business opportunities in industrial and manufacturing sectors, meeting clients, presenting products, negotiating deals, achieving sales targets, and maintaining strong customer relationships. Must possess excellent communication, sales, and field marketing skills with willingness to travel.

We are looking for 2 Sales Posts in Ahmedabad, with deep knowledge in Utility Maintenance,Technical Services,Customer Management,Preventive Maintenance,Field Service,Communication Skills and Required Educational Qualification is : Diploma, B.E Clear air products, HVAC product , filtration applications in various industry

K9HR SOlUTIONS, Nidhi Jethva(HR Manager - Mo. No. 93134 66308 Email ID : hr02@k9hr.com) is looking for a Bunkering Marketing Executive to join our team in Rajkot. The ideal candidate should have 3 to 5 years of experience in marketing, preferably within the marine or fuel industry. Key Responsibilities:- Market Research: Conduct thorough market analysis to understand customer needs and industry trends, helping the company identify new opportunities and stay competitive.- Customer Engagement: Build and maintain strong relationships with clients, ensuring their needs are met, and gathering feedback to enhance service offerings.- Promotion of Services: Develop effective marketing strategies to promote bunkering services, using various channels such as digital marketing, trade shows, and networking events.- Sales Support: Collaborate with the sales team to create compelling presentations and proposals, providing them with necessary marketing materials to attract potential clients.- Reporting: Track and analyze the effectiveness of marketing campaigns and initiatives, preparing reports that guide future marketing decisions and strategies.Required Skills and Expectations:The successful candidate should possess excellent communication skills to convey ideas clearly and effectively. Strong analytical abilities are essential for interpreting market data and adjusting strategies accordingly. A proactive approach to problem-solving and the ability to work independently in a fast-paced environment are also important. A good understanding of digital marketing tools and techniques will be beneficial. The candidate must be a male applicant and should be willing to work full-time from the office in Rajkot.

We are seeking a dynamic Sales Manager based in Surat, India, to lead our sales team and drive revenue growth. The ideal candidate will have 2 to 8 years of sales experience, a strong educational background, and a passion for sales.Key Responsibilities:1. Team Leadership: Guide and motivate the sales team to achieve targets and ensure high performance and productivity.2. Sales Strategy Development: Create and implement effective sales strategies that align with company goals and market trends.3. Client Relationship Management: Build and maintain strong relationships with key clients to enhance customer satisfaction and loyalty.4. Market Analysis: Conduct market research to identify new opportunities and monitor competitor activities to stay ahead in the industry.5. Sales Reporting: Prepare regular reports on sales performance, forecasts, and market insights to inform management decisions.Required Skills and Expectations:The candidate must possess strong leadership and interpersonal skills to effectively manage a team and build customer relationships. Excellent communication skills are essential for presenting ideas and negotiating deals. A solid understanding of sales techniques and market dynamics is required. The ideal candidate should be results-oriented, proactive, and able to work independently in a fast-paced environment. A graduate degree is mandatory, and preference will be given to male candidates for this role. The position is full-time and requires the candidate to work from the office.

- Need to knowledge of construction field- Need to knowledge of Project Handling - Knowledge of Sales Strategies- knowledge of customer handling - knowledge of building measurement- Knowledge of computer

We are looking for a dedicated Ticketing Manager to oversee the ticketing operations in our Ahmedabad office. This role involves managing ticket sales, coordinating with various departments, and ensuring a smooth booking process for customers. Ideal candidates are detail-oriented and passionate about delivering excellent service.Key Responsibilities:1. Manage Ticket Sales: You will handle all aspects of ticket sales, including monitoring daily sales and ensuring accurate records.2. Coordinate with Teams: Collaborate with event organizers, customer service, and finance teams to streamline ticketing processes and resolve any issues.3. Customer Support: Respond to customer inquiries and concerns regarding ticket bookings, providing timely assistance to enhance customer satisfaction.4. Reporting: Prepare regular reports on ticket sales and customer feedback to identify trends and areas for improvement.5. Maintain Database: Keep the ticket sales database up-to-date, ensuring all information is accurate and accessible.Required Skills and Expectations:Candidates should have a high school diploma and ideally some experience in ticketing or customer service. Strong communication skills are essential as you will be interacting with customers and team members daily. Attention to detail is crucial for managing ticket inventories and sales data accurately. A proactive attitude and the ability to work in a fast-paced environment will help you succeed in this role. Familiarity with ticketing software is a plus.