Customer Relationship Executive Graduate Jobs in Dhanbad

We are seeking a Customer Relationship Executive to join our YMW STARTUP INCUBATION & ACCELERATOR CENTRE (YSIAC) team in Dhanbad. This role is ideal for individuals with 2-4 years of experience in customer service, who are committed to enhancing customer satisfaction and building strong relationships.Key Responsibilities:- Customer Interaction: Engage with customers to understand their needs and provide timely resolutions to their inquiries.- Relationship Management: Build and maintain long-term relationships with clients to ensure customer loyalty and retention. - Feedback and Reporting: Gather customer feedback and report insights to improve services and address any issues affecting customer experience.- Collaboration: Work closely with other team members and departments to deliver a seamless customer experience and resolve issues efficiently.Required Skills and Expectations:The ideal candidate should have a graduate degree and possess excellent communication and interpersonal skills. Strong problem-solving abilities are vital, as is the capacity to manage customer relationships effectively. Candidates must be proficient in handling multiple tasks, with a customer-focused mindset. Ability to work collaboratively within a team environment is essential. Additionally, candidates should be comfortable working from the office and have a proactive approach to customer service, ensuring that every customer's needs are addressed promptly and effectively.

Greeting and welcoming passengers, and responding to questionsChecking in baggageMaking reservationsSelling airline ticketsStocking aircraft with refreshmentsCleaning aircraft after flightsAssisting disabled passengers and those with small childrenProviding information to passengers