Customer Associate Job Vacancies in Dhanbad

As a Customer Associate at our Bhuli Dhanbad location, you will be responsible for providing excellent customer support through various channels. Your key responsibilities will include responding to customer inquiries, resolving complaints, and ensuring customer satisfaction. Proficiency in Microsoft Excel will be essential for maintaining customer records and data accurately. Good communication skills are necessary for interacting with customers effectively. The ideal candidate should have at least 1 year of experience in a similar role and possess a minimum education qualification of 12th pass. We are looking for a female candidate who is detail-oriented, proactive, and customer-focused to join our team full-time at our office location. Work from home is not available for this position.

Job Responsibilities:Customer Service: Assist customers in making reservations for ground transportation services such as airport shuttles, taxis, limousines, rental cars, or parking spaces.Reservation Management: Handle incoming reservation requests via phone, email, or online booking platforms. Manage reservation systems to book and confirm transportation services for customers. Age - 18 to 35 yearsEducation - 10 th / 12th or Graduation from a recognized university , Well groomedFresher or experienced applicant can applyBenefit- salary +Allowances+Incentive+P.F+E.S.ISalary - 20000/- to 38000/-Call HR or drop you CV 743931197O Information Provision: Provide information to customers regarding transportation options, schedules, pricing, and availability. Answer inquiries and address customer concerns or issues related to reservations.Booking Modifications: Process changes or modifications to existing reservations, such as cancellations, rescheduling, or upgrades. Ensure accurate documentation and communication of changes to customers and transportation providers.Payment Processing: Collect payment information from customers, process transactions, and issue receipts or confirmations. Ensure compliance with payment processing procedures and security standards.Coordination with Transportation Providers: Communicate reservation details to transportation providers, including pick-up/drop-off locations, customer preferences, and special requests. Coordinate logistics and logistics to ensure timely and efficient service delivery.Customer Assistance: Assist customers upon arrival at the airport, directing them to designated pick-up points or transportation providers. Provide support and assistance to customers as needed, including luggage handling or directions.

Designation Associate Customer Support (WFH)Job Profile FK Voice & FK ChatJob Type Full Time Duration 9 Hours (including 1 hr breakMandatory Criteria- Communication skill Excellent communication needed in English and Hindi Education Higher secondary Experience min 1-year BPO/2year Non-BPO exp required also fresher can apply System Requirement- I3 processer, 8GB Ram, WIFI/Broadband, Active Antivirus & Noise cancellation Headset Work Timing 24*7 rotational (Complete WFH) Week off Rotational,6 days working Maximum Age Limit - 40Interview Structure - HR round Yes (over video call and Aadhar is mandatory for WFH) Typing Test Min 25WPM/90% accuracy Training, Operations RoundYes Client Round YesDocuments Required - Aadhar Card (Complete Date of Birth) Mandatory Pan Card - Mandatory Education Marks sheets 10th, 12th, Mandatory Experience Letter, Offer Letter, Pay slips (last 3 months) Applicable for Experience Candidates Salary and Benefits For Fresher(WFH) Monthly In hand 13k approx. For Experience(WFH) Monthly In hand 15.5k approx. ESIC & PF Training Stipend -Amount of 300/Day to be paid for approx. 20 to 30 Days of training

We have vacant of 80 Airport Customer Service Associate Jobs in Ranchi,Bokaro,Jamshedpur,Lalpur, Ranchi,Morabadi, Ranchi,grooming,Corporate Communication Manager, for Freshers Educational Qualification : Higher Secondary, Secondary School Skill grooming,Corporate Communication Manager etc.